Sp user not resolving in the people picker SharePoint 2010

Hi All,
i have an account domain/bimoffice, this account resolves in all the site collections but only in one site collection is does not so not able to give permission to him
for example
http://acm/sites/gis works !
http://acm/sites/ww - works!
http://acm/sites/op - not works!
how to fix this?

so do you have problem only with single account in http://acm/sites/op, or other users are also not resolved?
One more idea: is user domain/bimoffice still active in AD? May be it was active before and used on other site collection, but after that it was disabled and can't be resolved on new site http://acm/sites/op anymore.
Blog - http://sadomovalex.blogspot.com
Dynamic CAML queries via C# - http://camlex.codeplex.com

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