SP12: CUP: Error for requesttype "change" at auto-provisioning

Question

Hello,
We have an error while auto-provisioning a change-request in CUP.
The request stages can be approved correctly but after the last stage, the request is rerouted to administrator because of escape-route settings. (auto provisioning failures)
So the audit trail reports an error at auto-provisioning, BUT in the backend-system the user was changed correctly.
If we now want to approve the request on admin-stage, the error appears again. So we have a closed loop reaction.
Any ideas?
Does anybody have the same issue?
Our client have the same problem with SP12 on the prod.system but in the dev.system (also SP12) we can create the request well.
Thanks,
Alexa

Answer 1

2010-10-15 13:45:54,456 [SAPEngine_Application_Thread[impl:3]_32] DEBUG  ProvisioningBO.java@1794:getProvisioningStatusDTO() : OUT of the method
2010-10-15 13:45:54,458 [SAPEngine_Application_Thread[impl:3]_32] DEBUG  ProvisioningBO.java@1827:getProvisioningStatusDTO() : OUT of the method
2010-10-15 13:45:54,458 [SAPEngine_Application_Thread[impl:3]_32] DEBUG com.virsa.ae.accessrequests.bo.ProvisioningBO : autoProvision() :   : listMessagesForSysType,list size=1
2010-10-15 13:45:54,459 [SAPEngine_Application_Thread[impl:3]_32] DEBUG com.virsa.ae.accessrequests.bo.ProvisioningBO : autoProvision() :   : listMessagesForSysType #0# element:com.virsa.ae.configuration.po.ApplicationLogPO@31cf3f2[userId=GRC_20,emailId=<null>,reqNo=716,system=LS_DI6_300,recDate=10/15/2010,changedBy=AKOLB,logAction=USER CREATE,newValue=GRC_20,description=<null>,error=true,singleMessage=false]
2010-10-15 13:45:54,461 [SAPEngine_Application_Thread[impl:3]_32] DEBUG  ProvisioningBO.java@248:autoProvision() :  Preparing Provision to SAP ... DONE
2010-10-15 13:45:54,463 [SAPEngine_Application_Thread[impl:3]_32] DEBUG  ProvisioningBO.java@277:autoProvision() : OUT of the method
2010-10-15 13:45:54,465 [SAPEngine_Application_Thread[impl:3]_32] WARN   RequestBO.java@5924:autoProvisioningForApprove() : Exception occured during auto provisioning , error messages : [com.virsa.ae.configuration.po.ApplicationLogPO@31cf3f2[userId=GRC_20,emailId=<null>,reqNo=716,system=LS_DI6_300,recDate=10/15/2010,changedBy=AKOLB,logAction=USER CREATE,newValue=GRC_20,description=<null>,error=true,singleMessage=false]]
2010-10-15 13:45:54,469 [SAPEngine_Application_Thread[impl:3]_32] ERROR  RequestBO.java@6665:approveRequest() : AutoProvisioning Exception, checking if the escape route is enabled
2010-10-15 13:45:54,478 [SAPEngine_Application_Thread[impl:3]_32] ERROR  RequestBO.java@6681:approveRequest() : AutoProvisioning Exception, escape route is enabled, going for the escape route
2010-10-15 13:45:54,490 [SAPEngine_Application_Thread[impl:3]_32] DEBUG com.virsa.ae.accessrequests.bo.RequestBO : rerouteRequest() : AKOLB : INTO the method with toPathName : , poRequestDetails : com.virsa.ae.accessrequests.po.RequestDetailsPO@70e31b05[requestForOthers=false,userLookupEnabled=false,userIDFieldEnabled=false,userFirstNameFieldEnabled=false,userLastNameFieldEnabled=false,approverLookupEnabled=false,locationFieldEnabled=false,departmentFieldEnabled=false,emailFieldEnabled=false,telephoneFieldEnabled=false,companyFieldEnabled=false,employeeTypeFieldEnabled=false,managerTelephoneFieldEnabled=false,managerEmailFieldEnabled=false,managerNameFieldEnabled=false,requestorTelephoneFieldEnabled=false,requestorEmailFieldEnabled=false,requestorNameFieldEnabled=false,addRole=false,approveReject=,approveRejects=approveRejects,accessChanged=false,fileAttached=false,reqDataApplProvDTOs={com.virsa.ae.dao.dto.RequestDataApplicationProvisionDTO@46b5291a[reqNo=716,application=LS_DI6_300,provisionAction=ASSIGN_ROLES,userId=GRC_20,roleId=2,isProvisioned=true,isNew=false,LMD=<null>],com.virsa.ae.dao.dto.RequestDataApplicationProvisionDTO@1f9d8e3a[reqNo=716,application=LS_DI6_300,provisionAction=ASSIGN_ROLES,userId=GRC_20,roleId=3,isProvisioned=true,isNew=false,LMD=<null>],com.virsa.ae.dao.dto.RequestDataApplicationProvisionDTO@20e4920d[reqNo=716,application=LS_DI6_300,provisionAction=ASSIGN_ROLES,userId=GRC_20,roleId=4,isProvisioned=true,isNew=false,LMD=<null>]},accntValidationmsgs=[],connectionFailedSystems=,userExistSystems=,userNotExistSystems=,comm_method_type=,cstmFldName=,usersPOList=[com.virsa.ae.accessrequests.po.RequestUserPO