[SPA 3102/SPA 2102] under PPPOE hangs...

Hi,
We've got several hundreds Linksys voip adapters connected to our LAN via PPPOE accounts. Some of them (mostly SPA2102 but also SPA3102) hangs from time to time. Our PPPOE server shows that they are connected but they don't respond to ICMP packets and they can't register to SIP server.
Usually they need to be restarted in order to reconnect to SIP Server.
These are debug messages that I received today from one of these adapters (SPA3102 @ 3.3.6(GW)):
2009-06-25T19:29:10+02:00 10.200.131.7/10.200.131.7 RSE:GetServerAddrErr(sip.companyname.pl,0)=-101
2009-06-25T19:29:10+02:00 10.200.131.7/10.200.131.7 [0]Reg Addr Change(0) 0:0->0:5060
2009-06-25T19:29:10+02:00 10.200.131.7/10.200.131.7 [0]Reg Addr Change(0) 0:0->0:5060
2009-06-25T19:29:10+02:00 10.200.131.7/10.200.131.7 TP:?Tx->0
2009-06-25T19:29:10+02:00 10.200.131.7/10.200.131.7 [0]->0.0.0.0:5060(515)
2009-06-25T19:29:10+02:00 10.200.131.7/10.200.131.7 [0]->0.0.0.0:5060(515)
2009-06-25T19:29:10+02:00 10.200.131.7/10.200.131.7 REGISTER sip:sip.companyname.pl SIP/2.0
2009-06-25T19:29:10+02:00 10.200.131.7/10.200.131.7.
2009-06-25T19:29:10+02:00 10.200.131.7/10.200.131.7.
2009-06-26T12:08:05+02:00 10.200.131.7/10.200.131.7 RSE:GetServerAddrErr(sip.companyname.pl,0)=-101
2009-06-26T12:08:05+02:00 10.200.131.7/10.200.131.7 TP:?Tx->0
2009-06-26T12:08:05+02:00 10.200.131.7/10.200.131.7 [0]->0.0.0.0:5060(515)
2009-06-26T12:08:05+02:00 10.200.131.7/10.200.131.7 [0]->0.0.0.0:5060(515)
2009-06-26T12:08:05+02:00 10.200.131.7/10.200.131.7 REGISTER sip:sip.companyname.pl SIP/2.0
2009-06-26T12:08:05+02:00 10.200.131.7/10.200.131.7.
2009-06-26T12:08:05+02:00 10.200.131.7/10.200.131.7.
2009-06-26T12:08:40+02:00 10.200.131.7/10.200.131.7 RSE:GetServerAddrErr(sip.companyname.pl,0)=-101
2009-06-26T12:08:40+02:00 10.200.131.7/10.200.131.7 TP:?Tx->0
2009-06-26T12:08:40+02:00 10.200.131.7/10.200.131.7 [0]->0.0.0.0:5060(515)
2009-06-26T12:08:40+02:00 10.200.131.7/10.200.131.7 [0]->0.0.0.0:5060(515)
2009-06-26T12:08:40+02:00 10.200.131.7/10.200.131.7 REGISTER sip:sip.companyname.pl SIP/2.0
2009-06-26T12:08:40+02:00 10.200.131.7/10.200.131.7.
2009-06-26T12:08:40+02:00 10.200.131.7/10.200.131.7.
Finally after about 17 hours the gateway reconnects to PPPOE Server and to SIP Server:
2009-06-26T12:12:20+02:00 10.200.131.7/10.200.131.7 [0]Reg Addr Change(0) 0:0->c3424932:5060
2009-06-26T12:12:20+02:00 10.200.131.7/10.200.131.7 [0]Reg Addr Change(0) 0:0->c3424932:5060
2009-06-26T12:12:20+02:00 10.200.131.7/10.200.131.7 [0]->197.198.199.50:5060(514)
2009-06-26T12:12:20+02:00 10.200.131.7/10.200.131.7 [0]->197.198.199.50:5060(514)
2009-06-26T12:12:20+02:00 10.200.131.7/10.200.131.7 REGISTER sip:sip.companyname.pl SIP/2.0
What is the reason of the "RSE:GetServerAddrErr(sip.companyname.pl,0)=-101" Error? PPOE Server shows 'Lost Carrier' Error during the time of this hang up.
Best Regards
Lukas

I believe you might try to contact CISCO tech support for this already. I believe they can verify further if this is a firmware problem or if there have some recommended things they can do.

Similar Messages

Phone hang up with SPA-2102

hi...i searched for my problem but couldnt find anything so sorry if this has been posted before.
I have a SPA2102 phone adapter with router. I set everything up and connected The ethernet cable from the adapter to my modem and from the adapter to the PC and then connected my phone line from the adapter to my phone like Im suppose to.
however, when I use my phone, it hangs up after like 2 minutes every time. this is very frustrating as I was not able to find a similar problem by searching on the internet. since my phone keeps hanging up, its also hard to get customer support through the phone.

At this point are you also getting intermittent internet connection? Try setting NAT Mapping Enable and NAT Keep Alive Enable as “Yes”. Ensure that you are using already the latest firmware version for the SPA-2102. Make sure as well that the bandwidth is maintained. For the codec G.711 it should maintain a 64kps bandwidth speed.

SPA 2102 after RV082, Drops sending on incoming calls at random

Hi, I have read how it should be possible to have a SPA 2102 working together with a RV082 on this page
http://www.cisco.com/en/US/products/ps9923/products_qanda_item09186a0080a365b1.shtml
Have followed how it should be configured. Opened ports on the RV082 router and configured the SPA2102 for static IP and enabled it to work with NAT.
The phone works however, kind of random it drops the incoming calls on my transmitting side. So if someone calls, randomly it seems, the other person can loose my transmitting side and not hearing me talk anymore, and I can hear "Hello? You still there?"If hang up and the person dials again, there is incoming signal, I lift the phone and it totally quiet, can't hear a thing.
Anyone has ideas what to do with this problem? They are both Linksys products, and as there are even instructions how to make them work together, it should be possible right?
By the way, I only use one of the Internet ports, don't use the second one. Have a direct Ethernet link for the Internet 100/10 so there is no DSL involved.
I could have them rigged up the other way around SPA2102 to RV082, but there are some issues then when it comes to port handling, and if I remember correct the SPA2102 is only 10/10.
-settings-
I have set the SPA2102 as DMZ on my RV082 router.
Have forwarded port 3478, 5060-5080,5004,10000-20000,16384-16482 (this should proboly be obsolete)
Have set port 8 as it is conneted to as High.
Have set Firewall/Accesss Rules for this IP to be Priority 1 and allow all traffic.
Have included jpg screenshots of settings for my SPA2102.
Any help would be appreciated.

If your forwarding all those ports to the device and it is still acting up. I would try a factory reset of the spa2102 and reconfigur it. Have you checked to see if you have the latest firmware on the spa2102. If not upgrade that and reset the spa2102 and reconfigure it. With it being in the dmz host section on the router, it should not have any issues. The dmz host does not have any firewall rules or any blocked ports pertaining to it so it should be fine with no blocks. Give that a shot and lets us know.

I'd appreciate any help setting up my SPA 2102 w/ my D_Link wireless DIR 601

hello all
Not sure if this has been addressed before...
i found this link but my setup is slightly different.
http://forums.linksysbycisco.com/linksys/board/message?message.uid=227491&comm_cc=US&comm_lang=en
presently, I have a dry loop phone line---> speedtouch DSL modem---> D-Link DIR-601 and the LAN 1 going out 2 the main computer and LAN 2 going out 2 the SPA 2102
I can get my D-Link system working fine w/o the SPA or I can just hook up the SPA w/o the D-Link and then both phone/internet works fine.
Both have been registered separately using the 192.168...addy
but getting the Internet/VoIP/Wireless has been impossible....so far...
any suggestions???
thx in advance,
B.
Message Edited by MIIM on 03-27-2010 03:48 PM

Basically you're cascading 2 routers. If that is so, you're creating double NAT network. As much as possible, it is recommended to connect the SPA2102 as a primary router because Voice requires more bandwidth.
This should be your network setup: DSL Modem - to the WAN port of SPA2102 - to the WAN port of the Dlink router.
If I'm not mistaken, these 2 devices are having the same IP. Change the LAN IP of the Dlink router from 192.168.0.1 to 192.168.1.1.

Problem with SPA 2102 (no tone/phone1 led not on)

Dear All, We are using spa 2102 adapters, two of them are working fine, one has some problem. The phone1 led is not working i.e, the phone has no tone. if we connect the adapter to PC through Ethernet its working fine and the DHCP is assigning the IP to adapter. Kindly resolve the issue. Thanks.

The problem is resolved!
I called the service provider and they told me to put the IP in the DMZ or outside friewall. But i just reserved an IP in DHCP server for this device and then put that IP in the Linksys seetings page as static IP rather DHCP.
It starts working and i was able to call and recieve calls.
Thanks.

SPA 2102 - Firmware upgrade

I recently bought an SPA 2102. Of course it is unlocked (I have full access to user and admin). The Software Version is 3.3.6. The Hardware Version is 1.2.5(a). Everything is working fine. I went to www.linksys.com to upgrade the firmware. I noticed that current firmware is 5.1.9 dated 04/03/2007. I was a little bit surprised with the huge gap between the current 3.3.6 in my SPA 2102 and the 5.1.9 posted on Linksys website as I bought my SPA 2102 a month ago. Nevertheless, I tried to update the firmware I provide the IP address for my SPA (the same one I use to gain access to the setting webpage). However I received a message “upgrade fail: No response from SPA”.
I have a feeling that my SPA is a SPA 2100 disguised in SPA 2102. When I went to SIPURA website, I found that the latest firmware for SPA 2100 is 3.3.6. The way I understand it is the SPA 2100 is phasing out and replaced by SPA 2102. I will be concerned that I will have a sort of a phased out device.
I called Linksys technical support and they were slightly above useless. The guy told me to contact my VoIP provider to upgrade the firmware. I told him I have no VoIP provider as the ATA is unlocked. He put me on hold for long time until the call got disconnected. Usually I don’t count on telephone technical support. Anyhow this is not the issue.
Here are my questions:
1)      Did I miss something that prevented the upgrade of SPA 2102 to the 5.1.9 firmware? What settings I should look for to allow the firmware upgrade?
2)      Should I upgrade my SPA 2102 to the 5.1.9 or I am considered part of the SPA 2100 family rather than the SPA 2102?
3)      If I am actually an SPA 2100 in a SPA 2102 box, will I damage my hardware or make it functionless if I upgrade to 5.1.9?

Krishna, this worked for me. I just connected my computer directly to the LAN/Ethernet port of the SPA-2102 and run the firmware upgrade executable file. I initially had the same problem since my computer was connected to the main router.

SPA-2102 Setup issues

Hi all,
I bought the above linksys device and have been trying to set it up with Voipbuster. My current setup is
Thomson 585 (locked by ISP O2) -> Lan port 3 on Thomson has the SPA-2102 connected to it.
I get no dial tone at all, but when going on the setup page on the 2102 it says registered against Line 1 for Voipbuster.
I have forwarded port 5060 from the router for the 2102.
Any ideas what to check? I'm completely lost with the amount of config options presented to me by the 2102
Many thanks

Hi,
the phone I'm currently using is a DECT phone cordless. Cable used has all 4 cables in the plug. I tried with a cable that only has the 2 middle ones and there was nothing, not even noise.
I'm surprised you say that the 2102 only uses the 2 wires in the plug as I can see that it has 4 "pins" in the plug on the device.
Also I do get a response from the IVR with the current cable, just no dial tone and only noise/echoing
Message Edited by FZS on 11-20-2008 12:48 AM

SPA 2102 Config

I have some pretty basic questions I could use some help with:
I'm on Hyperdog VOIP,Comcast Cable with a SPA 2102. No other router.
Why when I dial 110# to check the phone IP do I get 76.123.3.245, shouldn't it be 192.168.1.100? The only way I can get into the configuration pages is to put 192.168.1.1 into the browser.
Listed as default gateway on config IP. Does that matter?
My basic problem is choppy calls. No dropped calls, just poor quality. Are there some basic things I should be checking in the configuration?
I've run speed test multiple times:
Download varies a lot. Normally it's in the low 700s but I've seen them at 600 and as slow as 335
Upload stays pretty steady at about 327-345.
Latency is 311-315.
I loaded the latest firmware (5.2.5) and changed the freq on the cordless phone which helped. I saw no great improvement when I went with a corded phone.
Any advice?
Thanks.
Message Edited by rjfoy on 02-22-2008 05:46 AM

Hello rjfoy,
300+ms latency is bad. If this latency is even unstable (jitter) this WILL cause very choppy calls.
In the SPA config, try to setup Network Jitter Buffer to something like "Extra large" to compensate as much as possible. Anyway, with this latency PLUS big Jitter Buffer the calls are like to be like transmission to the moon - the other party will hear you with (likely 1s or so) delay.
Just a question - who hear choppy sound - you, the other party, or both of you are having the problems ?

Random 'Duplicate Digit Dialing' on SPA-2102

I have a Linksys VOIPAdapter SPA-2102 which worked fine for two years but started ‘duplicate digitdialing' from mid-October this year. While it is still working perfectly for callsto and from any US/Canada number, now it always dials "double digits"randomly AFTER getting connected to an international access number(403-260-3325) and then dialing 011 to connect overseas . For example, aftergetting connected if I dial 92-51-2256684 it instead dials 922512256684or 925512256684 or 992512256684 etc. Thus the problem startsafter dialing 13 digits, while the same settings worked fine earlier for twoyears.
I have talked extensively both to my VOIP phone service provider and theInternational Dialing service provider, but both have failed to solve theproblem. The problem is not faced if I use a softphone from my computer,confirming the problem to be in the VOIP Adapter settings. I changed my phonebut that has not solved the problem. I reset the VOIP Adapter to defaultfactory settings by dialing the 73738# code from the handset and then feedingin the settings provided by my service provider (Adminlogin-Advanced-Voice-Line 1) but problem was not solved. Tried the same with877778# code but problem stayed. Downloaded the firmware from Linksys(Cisco)website and upgraded to version 5.2.10 from 3.3.5(a) but problem still there.
Can someone help, as I amunable to dial overseas since last six weeks!

If you tried the different combinations of DTMF Transmit Method and Codec settings you tried the obvious fixes.
To persue further changes, I would download the latest firmware for the SPA2102, install it and re-enter your configuration. If you are currently running the latest firmware, I would reset the firmware to factory specifications with the IVR and re-enter your configuration. You can download the latest firmware here:
http://www.cisco.com/cisco/web/solutions/small_business/products/firmware.html
When you send dtmf digits using the rfc2833 protocol, for each digit the protocol sends a start digit packet, then multiple packets for the digit depending on how long you hold down the key, then an end packet. If the packets get out of sequence or lost that's when the receiving end can get an error in decoding the digit. The packets are sent along with the voice stream packet (rtp packets). If you made the call with XLite using the same voip provider to call the pstn number and experienced no problems whereas you consistently experienced problems with the SPA2102 then it would seem that the firmware in the SPA2102 has some difference with the XLite computer code. As I said, by default it appears to me the XLite is using rfc2833 as a dtmf transmission method and G711u as the codec.
Several of the Betamax companies have competitive promotional rates to Pakistan. VoipBuster is 3.0c/min, Rynga is 3.0c/min, Jumblo is 3.0c, 12voip is 3.5c/min, budgetsip is 3.3c/min, and actionvoip is 4.0c/min. These are euro cent prices. You could try one of these companies with your 2d line on the SPA2102. The disadvantage here, though, is it costs 10 euros to get started which is close to $16 Canadian, they can change the rates without warning, and they offer zero customer support.
You could also try a different voip provider to call the pstn number as a test to see if that made any difference. You can get a pay-as-you-go account with CallCentric for a $5 (US) deposit. With CallCentric, calls to a Canadian PSTN number are 0.0198 (US) per minute.

SPA-2102 with Cisco Unified Communications Manager (callmanager)...

Has anyone used SPA-2102 with a UCMgr or CallManager?
If you do.... how many DLUs (device license units) do you need for each SPA-2102?

I have tried to get the SPA2102 to register to CUCM with no luck. However, there was another way to get them to talk.
Setup a Cisco router with SP Services IOS as a SIP Gateway. Build a "voice" dial-peer for incoming calls, build another for outgoing calls to the SPA2102, and another to the CUCM.
Configure the SPA2102 to NOT register with SIP Proxy and to point to the Cisco router instead.
This costs NO DLU's.
Depending on how your dial-peer's are configured you can have both lines appear as the same number.or different numbers.

QoS on SPA 2102 using VLAN

I'm trying to configure quality of service on a SPA 2102 using VLAN tagging.
But using wireshark I see that the packets exiting the ATA don't have the TOS volue correctly set.
Is possible to give different priority to Data and voice using VLAN tagging?
Thanks
Enrico

I Believe the QOS Value on The SPA are set to default and Its not possible to be change. I was able to find other forum sites for the SIPURA default values.
SIP TOS/DiffServ Value: 0x68
RTP TOS/DiffServ Value: 0xb8
ToS 0xb8 = 10111000 = 184
(802.1p) = 101 = 5
(DSCP) = 101110 = 64
ToS 0x68 = 01101000 = 104
(802.1p) = 011 = 3
(DSCP) = 011010 = 26
I Hope This helps

Server for SPA-2102

Whether probably to use the Server of the centralised storage and updating firmwares and configurations for SPA-2102?

The most important server to have is a SIP server. It is responsible in allowing VoIP to happen in these SPA devices. Usually theses SIP servers are PBX units like the SPA9000 which allow local network VoIP to happen or VoIP provider accounts where it allows VoIP to happen in multiple networks. The firmware file of the SPA units is usually executable so no need for a server just to upgrade its firmware.
If you have further concerns, I suggest contacting Cisco Tech support to further look into your concern. I believe this unit belongs to the business series devices that Cisco is now supporting. Try to go to this link for the other business series devices and the site where you can get hold of Cisco for support:
http://www.cisco.com/web/products/linksys/index.html

SPA-2102 automatic power cycle problem

I have the SPA-2102 with one VOIP line. Often it will power cycle automatically every 15 minutes or so. All three lights go off for a second and then it comes back up and works for another 15 minutes. I had my provider replace the first one as they thought it was a faulty unit but the new one is doing the same thing. If this happens when I am on the phone the line goes dead and disconnects.
Also I was getting close to 5Mbps then it suddenly seemed to cap out at 4Mbps once this problem arose.
Suggestions?
Thanks

If you observed that every 15 minutes the SPA2102 is really turning off, is can be a sign of harware problem. I suggest contacting Cisco Tech support to further look into your concern. I believe this unit belongs to the business series devices that Cisco is now supporting. Try to go to this link for the other business series devices and the site where you can get hold of Cisco for support:
http://www.cisco.com/web/products/linksys/index.html

Intermittent Dial tone-SPA-2102

Device Model: SPA-2102
Internet: ADSL Modem
WAN settings: Tried with static as well DHCP
Issue: Device lost dial tone after 2 min and got again after rebooting it.
Register Expire:60secs
NAT Mapping: Enable
At the same time able to browse the websites so it is not the issue Internet connectivity.
Can any one help me to find the root cause.
Thnx.
HM

May I ask if during the time that the dial tone is gone, did you check if the VoIP is still still having a “Registered” status? I think for the “Register Expire” to “3600 “seconds.
Try to see if changing this value will make it work. If still the same, I suggest to generate a syslog of the occurrence and contact Cisco Tech support to further look into your concern. I believe this unit belongs to the business series devices that Cisco is now supporting. Try to go to this link for the other business series devices and the site where you can get hold of Cisco for support:
http://www.cisco.com/web/products/linksys/index.html

UPNP on Linksys SPA-2102?

So basically, this is my setup: internet modem > plugs into SPA-2102 > phone plugs into SPA-2102 > internet cable goes into ethernet switch > ethernet switch goes into two computers Steam (and other internet applications) will automatically disconnect-I'm assuming the ports are blocked-so I've switch to a static IP for both computers. I've forwarded the required ports for Steam (I'm trying to play the same games with my brother), but only one of us seems to be able to connect to Steam at one time. What should I do that will allow both of us to access the same ports? I've phoned Linksys and they told me to enable UPNP through the admin panel, and I told my phone company, but they do not see it as an option. Does the SPA-2102 have UPNP? If yes, how would I go upon enabling it? If no, what should I do? This problem is extremely frustrating. Thanks in advance, David Leong

What is the modem that you have?is that a router also?
Without the SPA2102, are the two computers able to connect to steam also,
modem - switch - computers
I'm thinking that you may have double NAT, setting the SPA2102 to bridge mode, should get teh phone to work as well but there may be some settings that you have already set some where for your router to work.
Try this setup if your modem is a router as well.
modem - switch - computer
- computer
- SPA2102
Message Edited by me_grimlock on 03-12-2008 05:56 PM

[SPA 3102/SPA 2102] under PPPOE hangs...

Similar Messages

Maybe you are looking for