SPA phones are not registering

hi people
i have UC 540 and i ahve one SPA504G and SPA 525G phones, when i turn on phone it gives message on screen "Downloading XML efault.cnf files" and it stays in this order until i reboot the phone and on 525G its getting main screen but not registering , just a clean front screen showing.
also same phones are registering on my other UC 540 device
kindly help me out
i have CME 8.6 installed
thanks in advance

Hello Khurram,
Jeffrey makes a valid point, either you have faulty handsets or their operating system has become corrupt.
You can either try and reset the units back to factory defaults and then plug them back into the phone system (Best to do this off a power pack with the SPA phones) and then have the phones attempt to reinitialize themselves again.
Or you can just contact SBSC and have them guide you over the phone, and if the issue still remains they can assist you with the RMA process over the phone.
Cheers,
David Trad.
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