SPA112 not registering with voip provider

Hello, I have been trying for weeks to have my SPA112 working but can't make it. My voip provider (voip.ms) says that my device doesn't seem to be working fine. I'm a little new to voip and would like some help to troubleshoot.
Firmware is the latest (Version 1.2.1 (004)), we have tried many ports, put my router in DMZ, etc. All I get is Registration State:    Failed
I know my account info is good since I able to register with X-Lite and Zoiper.
Any idea?
Thanks.

I have the same problem. I didn't realise it was happening for quite some time. Then my provider (Three, Australia) wasted my time with service calls and failed attempts to fix it. Finally it went to the store for a few weeks. By the time it went in, the problem had gone from failed txt receipt to failed calls and eventually the phone just shut down completely I think?
Now, a few weeks later, I've recently been told that people are unsuccessful trying to txt me again. So, again, it's taken weeks to become aware of the problem and I have to take it in tomorrow (at last). Today, I'm told people couldn't call me either.
If I'd gone in to repair everytime I had a prob I should have had a replacement long ago. Is mine just a bad unit or are these all this bad?
Does anyone know how you can go about swapping a handset without being penalised for wanting a functioning unit ? Mine will be out of warrantee in just over a month and, unless there's a miracle at the service centre, it'll need work again a week or two after the anniversary of my purchase.
Three say they can't swap it because they don't have any stock. I just want a reliable phone that syncs with my mac. I don't use it for anything other than calls, sms, diary and alarm clock so I can't be straining it to capacity.
Any suggestions welcome.
Thanks,
mouldfield

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