SPA50X transfer with one-touch button

Hi to All!
Sorry for my English first! :-)
I'm using SPA504G phones with IP-PBX ZyXEL X8004. One-touch buttons is configured as described in manuals: fnc=sd+cp+blf; sub=UserID@$PROXY
Here is my problem: when I want to transfer incoming call to other extension by pressing desired One-touch button, it executes a BLIND transfer, not attended transfer. There's two interesting fields on SIP tab of the web interfacenamed 'Hold Target Before REFER' and 'Keep Referee When REFER Failed', but changing of values of them does not changing result.
Please explain meaning of these fields to me, how it works and what should I do to retrieve ATTENDED TRANSFER by pressing One-touch button.
Thanks a lot!
Ruslan

Hi Ruslan,
For me to answer this question I would need to set up one in our lab and see if that works.  For that, I would suggest you to give us a call at 1-866-606-1866 at any time so we can create a case and assist you further.
Meanwhile, you can try to turn off the Blind transfer (Phone-->Supplimenting Services) and that should allow the attendent transfer.  Then, add xferlx to the ringing key list.  So, while the call is either ringing or is connected, press the *xferLx line key. If only one other call is on hold, the active call is connected to the call on hold. Otherwise, the user is prompted to select the Line key to transfer the call to.
Hope that helps.
Sincerely,
Alena Patterson
Cisco Small Business Engineer
CCNA

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