SPA525G2 - Can't see pressed keys/ chars - Connected State

I have CISCO SPA525G2 already deployed at several clients premises (FW 7.5.1a).
Unfortunately we’ve found a blocking issue that we hope to solve faster:
Fail to show dialed alphanumeric characters in the Connected State, eg:
IVR interaction don’t displays the characters pressed and heard by the user
Conference call PIN isn’t showed when the characters are pressed and heard by the user
I’ve tried to change configurations on customized soft keys but no results…current configuration is:
<Connected_Key_List ua="na">hold|1;endcall|2;xfer|3;bxfer|4;conf;crdstart;crdstop;xferLx;confLx;park;phold;flash;</Connected_Key_List>
Last testing was with 7.5.4 firmware and no results.
If this is firmware related the only thing that you need it’s to copy the behavior of on HOLD to show the line with chars as you press some key.
Does anyone from CISCO could help with this ? I've already opened a case at https://supportforums.cisco.com/community/netpro/small-business/onlinechatsupport and no response...
Thanks in advance,
João Silva

This worked for me - it turned out I had McAfee and Windows firewall enabled - I disabled windows firewall and added all IPs in the safe zone on my McAfee firewall. For example: 192.168.1.1 to 192.168.1.254. You could also try to just disable all firewalls for now.
Next step - I kept only one computer plugged into the Linksys at a time (physically unplugged them from the router inputs/shutdown wireless). Then do the network setup on each machine:
Programs-Accesories-Communication-Network Setup Wizard
Click next to all screens until you get to:
When it asks you "Do you want to use shared connection" pick "No, let me choose another way to connect to internet", pick "This computer connect to the internet through a residential gateway", give the computer a name, hit next and call the network something, say HOME. FInish and repeat the same for all machines (you can create a network CD/floppy with the settings). Make sure only 1 machine connected to the Linksys at a time. Keep the name HOME on all other setups.
This fixed it for me.

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SPA525G2 - Can't see pressed keys/ chars - Connected State

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