SPA922 Factory Reset Procedure Does Not Work

Is there a hard reset option?
Thanks!

Linksys FAQ states:
4:   Lost web password for SPA device
To reset your SPA device to the factory default values, unplug your Ethernet cable, access the voice menu (****), and press 73738#.
Leaving power on the phone of course, and unplugging the Ethernet doesn't allow access to voice menu via (****); I am able to access the phone menu and select 8.VoiceMail which prompts for the password, but entering 73738# returns a wrong password response.
We received 10 of these phones from our property managers as a signing bonus for our new offices because they new these phones would work with our voip services.  Half of the phones did not have passwords and are already configured along side our Polycom SIP Phones, the remaining have this password issue.
My definition of potential hard boot process as an example; is holding down some sort of a rest button or internal jumper setting and powering it up to clear the onboard PROM, EPROM, EEPROM, etc.
Thanks for your response!

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    Edited by: skahlert on 13.08.2009 19:54

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