SPA9xx Phone do not show correctly the CID info
Hi,
After some tests, I have found a bug in the SPA9xx phones:
I have connected a SPA962 and some SPA942 to an Asterisk system.
I configured some queues, with which I identify the incoming call and set a TAG in the Caller ID.
Its for identifying from which city the call is coming from :
SIP call -----> Asterisks---->Queue ---> Tag "LYON"-------------------Agents(SPAxxx) Phones.
An incoming call shows on display the phones :
"LYON 0123456789"
This is OK.
But when there is an incoming call with "anonymous", I can see in the trace that SIP sent's "LYON anonymous" to the phones,
but they will show only "Anonymous Call" and the TAG "LYON" is lost/overwritten.
When I use a softphone, like Xlite, it shows "LYON anonymous" as CallerID.
Attached the trace and syslog where you can clearly see the problem.
Dear Mr Montilla,
I disagree, its not a feature request, its a BUG !
To confirm I used a SNOM320 to see if it has the same behavior.
That's not the case because the SNOM worked as it should and showed me the complete information's !
It works also with softphones like Zoiper or Xlite.
So only the SPA9xx phones REPLACE, if there is an anonymous incoming call ALL supplementary information's by "ANONYMOUS".
Attached the photos of the displays from the SPA962 and the SNOM320 of the same incomming call.
I think the problem is quit clear. Its a bug.
I have around 48 SPA962 and 942 running on a Asterisk system and this bug blocks the whole deployment, as this function is a basic request this customer.
So I need ASAP a bugfix for this problem.
Thanks for your quick help in advance.
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Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
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