Spam./Scam linked to Blackberry Travel

Somehow this morning without any interaction from me nor with my consent an email was sent from my work email address to "(personal info removed)@blackberry.com", cc to "trips_(personal info removed)@[email protected]; 66(personal info removed)@blackberry.worldmate.com", subject Southwest Airlines Confirmation J7(personal info removed). It was added to my Outlook calendar and added into Blackberry Travel on my Blackberry Z10 phone. My Blackberry ID isn't linked to my work email address; only my personal email address is. At my personal email address I received a confirmation email from Blackberry Travel that it was added to an itinerary. I immediately deleted Blackberry Travel from my phone. A scan of my desktop shows no malware or infection. My work uses Exchange and active sync and all inbound and outbound email going through a relay server for spam, malware and virus scanning. It wasn't detected nor blocked by that system.
This is very disturbing to me. I'd be happy to forward the email as an attachment if you'd like to see it. Would someone tell me how this happened so I can prevent it from happening again?

Before an earlier Travel app upgrade, this information below was hidden with the BB10 app, but it's since been removed.
Now, to find it:
Login to your Travel account on the web
travel.blackberry.com
Go to My Profile > Manage my emails.
At the bottom of that page you will find a personalized email account to which you can foward these to your Travel account. It will look like [email protected]
I place that email account in my contacts as "Travel" and foward travel emails to it for processing.
ALSO, in Travel on your Z10, you can turn on the automatic scan of incoming emails to be read by Travel.
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Blackberry Travel providing travel updates to an old BB I no longer own

I've owned numerous BB phones as I upgrade constantly. Recently, after adding a new trip to BB Travel, a friend of mine who purchased a Z10 from me received an update on her Z10 about my travel plans.
Before I sold her the Z10, it was wiped and she activated it with her own BBID.
Since she is the only one I know who purchased one of my older phones and is receiving updates, I'm not sure what is going on with the other BB phones I've sold in the last while (specifically, I've gone through a Passport, Q5, and another Z10 and I've returned to my carrier a few Z30's and Z10's in the last couple of years as well with no idea where they have ended up).
On the BB Travel web site, there is nothing to see what devices are tied to my account. The only element under 'Profile' is the ability to add email addresses associated with the account.
I tried logging into BlackBerry Protect and oddly enough the Passport which I sold 3 months ago (wiped before hand and the new owner activated it under their own BBID), was listed and I removed that from my account. However there is no Z10 listed.
Under BlackBerry Link, there seems to be an old Z10 still linked to my account which I can't remove (can't check the box) and states in yellow text beside it 'Device software 10.1 or higher is required for remote file access'. However, this seems to be a much older Z10 and not the one I sold to my friend.
And finally under BB World, if I sign in the list of devices includes 3 Z30's, a Passport, the Q5, and 4 Z10's. However, I've been told by BlackBerry Support that these are just a recent list of devices and technically not ones tied to your account (though I don't know how much I believe that is correct).
So, my best guess is that somewhere on BB databases, my BB Travel app account is still tied to my old PIN. The question, I guess, becomes how can I get it removed as I'm not keen on the idea that others are receiving updates to my travel plans. Having a friend see it is one thing but what about the others who now own my old BB phones?
Any suggestions would be appreciated.
The one thing I did try was deleting the app and tried to reinstall. However, for whatever reason the app will no longer work on my phone. After reinstalling it wont sign in automatically (as it has done before), and if I try to log in manually, it just hangs. Deleting the app, doing a hard reset, and then reinstalling the app didn't help either and I'm not keen on doing a device wipe just to fix BB Travel (as I'll just give up on it first).
Cheers.
P.S. While I couldn't find this mentioned on the BB Support Forums, this has been mentioned on CrackBerry though with no solution:
http://forums.crackberry.com/general-blackberry-discussion-f2/my-blackberry-travel-information-showi...
http://forums.crackberry.com/blackberry-z10-f254/blackberry-travel-serious-bug-902840/
BB-past: 9000>9700>9800>9780>9810>9900>Z10>Q5

You can not merge accounts.
Apps are tied to the Apple ID used to download them, you can not transfer them.

BlackBerry Travel no longer posting Trip Details to Exchange Outlook Calendar

I have two users (BES) who use BlackBerry Travel quite often. I verified this by looking at their calendars and by actually logging to to Outlook as them (since I am the admin).
Prior to the problem every trip had details. In other words, if you had a flight it showed the flight numbers and times. If you booked a hotel, it showed check in/ check out dates, details of the hotel, etc.
Now, for example, on a trip that is just a hotel, the user's calendar just says "Trip to Cleveland" on the Outlook Calendar. AND in the email notification from BB Travel, there are not details except a link to the trip in BB Travel.
What has changed and why. Most users in my business who use BB Travel need others to know more details when hey scan a travelers calendar. Also, the user themselves wants to see the details on their calendar like they used to when looking in Outlook.
I don't use the app myself since I"m chained to my desk and the servers. But I can certainly understand their frustration. I've googled my butt off trying to figure this out and have found NOTHING.
Anybody?
Thank you in advance.
-Ron
(8800, 8310, 9700, 9800, 9810, 9900, Z10)

Hi,
Before a user can view one of your calendar, they need permissions by following steps.
Right-click on the calendar you wish to share.
Choose Properties, select the Permission tap.
If Default has Reviewer permission you won’t need to add individual names to the list unless they need more permissions than the Default account has.
Click Add and select the names you want to share with from the Global Address List.
Give them at least Reviewer permission so they have Folder visible permission.
Click OK to close the dialog.
Repeat for each calendar you wish to share.
Once the calendar permissions are set, the user who the calendars are shared with needs to add the mailbox to their profile, as a secondary account.
Go to File, Account Settings.
Select your Exchange account and click Change.
Click More Settings.
On the Advanced tap, click Add.
Type all or part of the name of the mailbox that was shared with you. Select the correct name if presented with a list of names.
Click OK.
The mailbox you added is now in your folder list and the calendars you have permission to view will be listed in the Calendar pane.
Best Regards.

Blackberry Travel 3.1.1.2 - Duplicate entries in Calendar after system restore

I love the Blackberry Travel app, it is an absolute must for me and I auto sync it to my calendar as a default setting. I have the Z10, and Blackberry Travel 3.1.1.2 software.
Every time I install a new OS, and resync my calendar from Outlook using Link, after I reinstall and log back into Blackberry Travel, it will create duplicates of my upcoming trip entries in my calendar.
These are entries that were created by Blackberry Travel previously and were synced with Outlook prior to the system wipe and then restored using an Outlook sync.
It would be great if Outlook would check for calendar conflicts for preexisting entries that are exactly the same before adding a new trip to the calendar.
I also noted that if I have a trip (with a name October Travel) with a departure date of October 6 (for example) and arrival date of October 13, although the return flight is correctly placed in the calendar on the 13th, the entire trip is marked from October 6-12 (missing the last day in the calendar).
Please check on these issues, otherwise super app!

Yea, I've noticed the same on the duplicate entry issue, and just delete the duplicate.
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Blackberry Travel Deleting Trip Details

My girlfriend and I both have an unusual problem with Blackberry Travel (version 3.3.1.7) on a Z10 (OS 10.3.1.1565). Seemingly at random, the app will delete all of the travel details of a trip (though the trip will still appear in the list). If you try and re-send emails to the app, it will give an error stating that the details are already in the app (even though they've disappeared from trip details).
The only fix seems to be to manually enter the travel details, but they will shortly disappear again, leaving a blank trip with no flights, hotels, or cars. Since I travel frequently and rely on BB Travel to hold all my details, it's a frustrating problem.
Has anyone experienced something like this? I thought the recent BB Travel update for my Z10 would fix it, but it still seems to be having identical problems. For me, it happens one trip at a time, but on my girlfriend's phone it erases all of her trip details every time it happens.

Hello,
Please see my private message to you on this site. You will see a green envelope toward the top/right of the forum screens.
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry Travel for the Z10

This app looks great but is not functioning correctly. It is not recognising new trips and adds them to existing trips. Even when corrected on the main web site (twice`;-( the trips all mix together. Anyone else experience this? I also use Worldmate - and Bberry Travel which is a copy of this programme - does not function as effectivey.

konstantinosgoofy wrote:
not available for Greece even that on the app site is in the supported countries
sigma555 wrote:
Just download BB travel from BB World 20 min ago. Works fine so far.
FYI...duplicate (or maybe triplicate???):
http://supportforums.blackberry.com/t5/BlackBerry-10-Accessories/Blackberry-Travel-App-availability/...
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry Travel License Agreement Issue

I have just moved to Warsaw and have a new Blackberry Bold with T-Mobile Poland and cannot now use the Blackberry Travel App.
The error is :-
"Could not get updated license agreement (Network Coverage is not available, Please try again later"
Is this an issue linked to Polish Carriers not yet set-up for this service or is there an issue with the set up of my Blackberry? Help appreciated!

Hi croissant045,
Welcome to the BlackBerry Support Community.
Do you have a data plan from your carrier that includes BlackBerry Internet Service? I would recommend first verifying with them that your plan has the correct services to use the BlackBerry Travel application as not having these services can cause this error.
If you have the correct services, I suggest checking to see if an IT Policy may be preventing the use of Internet Browsing services. This blog post shows how to check for an IT Policy. http://helpblog.blackberry.com/2011/11/blackberry-it-policy/
If an IT Policy is present and you are using a BlackBerry Enterprise Server, I suggest contacting your server administrator for assistance with modifying this.
If you have an IT Policy but are not using a BlackBerry Enterprise Server, this KB article should help you remove the IT Policy by doing a reset to factory. "How to reset a BlackBerry smartphone to factory settings using BlackBerry Desktop Software" http://blackberry.com/btsc/KB31291 Please make sure to backup your data before performing these steps as the reset to factory will remove all data.
Let me know if you need any further assistance with this.
-FS
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Blackberry Travel - Auto trip scanning keeps resetting to off

I have automatic trip scanning turned on in Blackberry travel, but sometimes when I go into the application I can see that it's no longer enabled. This has happened several times and I'm sure that I haven't manually turned it off. Is this a known issue?
Solved!
Go to Solution.

Hello,
Please see my private message to you on this site. You will see a green envelope toward the top/right of the forum screens.
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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BlackBerry Travel phantom notifications from previous user

Hello!
I experience the weird issue, when a person who got my old Z30 keeps receiving BlackBerry Travel notifications about MY flights. I mean, I security wiped Z30 before giving it to my friend, I deleted it from BlackBerry Protect and BlackBerry Link. I moved to Passport, signed in on it using my BlackBerry ID. My friend signed in on his Z30 with his BlackBerry ID. We both are using BlackBerry Travel with different BlackBerry IDs, but he keeps receiving notifications about my trips. When he opens BB Travel it shows only his flights, not mine. But notifications about my flights are still coming to his Z30.
So, he kinda knows where I'm flying to and stuff like that. It's good he is my friend and not some stranger. But still, the issue is obvious.
Would really like to know how to fix it.
I'm using BB Travel v3.3.1.7 running on BlackBerry Passport (OS 10.3.1.2072). My friend is using the same OS and Travel version on his Z30.

To further clarify;
The Data plan IS required and additional cost accepted-
The Messaging was never disclosed as a requirement- additional cost unplanned and unacceptable.
Footnote... I have seen on some info blogs mention of resetting network to resolve--- it may be possible I was mis-directed, and further testament to the utter frustration.

BlackBerry Travel doesn't recognize reservations of my travel supplier

Three weeks ago my travel supplier changed the format of the reservations and now it doesn't work with blackberry travel. How many time does BB Travel need to recognize a new reservation format or supplier? Other applications like WorldMate can recognize this format without problems. I think that BB Travel is a great application and I want to continue using it, but if this problem doesn't solve soon I will change to other application due to poor support.
NOTE: My travel supplier is Carlson Wagonlit Spain
Thanks in advance.

Hello fmulero,
Thank you for your question regarding BlackBerry Travel not recognizing your itinerary.
Try forwarding a copy of the itinerary to [email protected] and let us know if this resolves the issue for you.
-FB
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Looking for Link to Blackberry Desktop Manager 6 for PC

Can anyone help me out with a link to Blackberry Desktop Manager 6 please as I cannot get Desktop 7 or 7.1 to work with my Windows 7 computer.

Hello,
Here is one:
http://www.blackberryos.com/downloads.php?do=cat&id=110
And there is another in Post 15 of this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry Travel Calendar sync times wrong

Hello,
I am having a problem with the automatic calendar sync in the Blackberry Travel app. Some of my flights are sync'd at incorrect times but others (even within the same itinerary!) sync correctly. One flight was booked on the Air Canada website and the itinerary was automatically uploaded to BB Travel from the email. The other flight was booked by a travel agent and the itinerary was also uploaded automatically. In both cases, the departure and arrival times were off for 1 flight of the 4 in the same itinerary! Any idea what I can do to fix?
Thanks, Kris

I have exactly the same issue and really would like to know the way to fix it.

New device want to update device linked to blackberry ID

I got a new blackberry want to update device linked to blackberry ID
how do I go about this?

Thank you, that helps me sort through the thousands of possibilities and find things that may apply to your situation.
dboland99 wrote:
"Blackberry app world is having trouble connecting to the Blackberry app world server. verify your network connections and try again"
KB29490 The error message "BlackBerry App World is having trouble connecting to the BlackBerry App World server. Verify your network connections and try again." occur when attempting to log into App World
KB20031"BlackBerry App World is having trouble connecting to the BlackBerry App World server. Verify your network connections and try again" appears when BlackBerry App World is started
KB28188"BlackBerry App World is having trouble connecting to the BlackBerry App World server. Verify your network connections and try again. (Error id: 40820) " error is displayed when opening App World on the BlackBerry smartphone
dboland99 wrote:
App world Online connecting bold through usb:
App World Web Plugin Error
An error has occurred communicating with the BlackBerry App World Web plugin. Please restart your device and try again. If you have content protection enabled on your device, please disable and try again."
And, what about the "Content Protection" instruction? Do you have that enabled, and if so have you disabled it?
Otherwise, I can't find any relevant KBs...you can try searching to see if you have better luck. I have seen the error before, though it's been a while. As I recall, I had to use IE over any other PC browser or this error would present.
dboland99 wrote:
extra info - my home wireless is on WAP2 security and has a 64-bit pass word (i.e too long to enter into blackberry)
So, your BB is not connected to your WiFi. That's fine, as long as it has a good data connection via your carrier data network (e.g., email is coming in, you can otherwise browse with the BB Browser, BBM work, etc.). Oh, and you of course do have a full BB-level data plan? If not, AW will never work...like everything else, it's a service, requiring the user to subscribe to an adequate data plan to gain access to the service.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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Blackberry Travel details not updating in calendar

Hi I'm using Q10, release 10.1.0.273. Blackberry Travel is not automatically adding trip details into calendar as the old versions did. I've followed the knowledge base directions and everything is set as it should be. Thanks for the help

Hey Viennaboy,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
In BlackBerry Travel swipe from the top and choose settings. Then open Calendar sync and is everything set to On? Also are you logged into the email address that receives the travel emails?
I look forward to your reply.
Cheers.
-ViciousFerret
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Blackberry Travel keeps sending me notifications for travel not my own (2 or 3 a day or more).

Blackberry Travel keeps sending me notifications for travel not my own (2 or 3 a day or more).

Just noticed this the other day myself. I don't know when it actually occurred. Doesn't seem to be repeating. In my case on two different days with all day calendar entries for trips added by BlackBerry travel, and single air travel legs that appeared independent of the trip destinations. The information was not in BlackBerry Travel. It looked like BlackBerry travel burped out a few trip fragments from somewhere and put them in my calendar.
If I could scroll continuously forward in agenda mode in calendar I would look for other bogus trip entries. For now I'm not going to bother.
- Ira

Spam./Scam linked to Blackberry Travel

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