Speaker in my Blackberry is bust - help!

As of the start of last week for no reason at all,, I had been experiencing problems with my calls - they are echoey and distorted, especially when I am speaking to whoever is on the other end of the line.
I took it into my local Orange shop when I was home from University for the weekend, the store I bought the phone in, and they identified the issue as being my speaker is broken, and they phoned each others phones from my Blackberry to hear for themselves the issue.
They suggested that I phone Orange (my provider) to see what they can offer me for help, and they did help a little bit but I was told to phone Blackberry as they should be able to help me out. I was given a number to phone, however I was spoken to by an American so I dread to think how much that call has cost me, and she was absolutely useless and said there was nothing she could do.
I was in another Orange shop today to ask for another number to contact and I was directed here, and that Blackberry should get back to me via this, or arrange to contact me.
She also told me that Blackberry have a two year warranty on their handsets, and I have had my phone for a year and three months.
I take really good care of my phone (I need to, I'm a student!) and I was wondering if someone from Blackberry can help me out, and let me know how I go about getting my mobile repaired/ replaced. I was told in store that repair/possibly even replacement should be free as it is within Blackberry's warranty and the issue is down to a technical fault in the phone, rather than it being broken because it has been damaged.
Hope someone can help me out because I cannot bare to live with this issue for much longer and really need it sorted!
Also, my phone keeps unpromtly switching itself off completely, not just switching itself off : rebooting each time so it takes FOREVER to come back on again. This has been happening really frequently over the last week aswell!
Rachel

hi i have the same problems. have you got the blackberry curve 9360 ? but I'm not to shore if my speaker is burst or just a rubbish speaker if you got help let me no plz .

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You are not addessing Apple here. If you need to contact Apple go here:
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Usted no se addessing de Apple aquí. Si necesita contactar a Apple entra aquí:
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If you are having an issue with the speaker on your iPhone, I would suggest that you troubleshoot using the steps in this article -
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HT4623 My Iphone 5 is experiencing terrible speaker issues - the speakers are busted I do believe. I had a software update on Saturday May 11 - which said it was for the speaker phone, but to no avail... I still cannot use my speaker phone.

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