Speaker issues using Rosetta Stone

I am having troubles with the online version of Rosetta Stone in that the speaker is not working using the internal speakers, headset or iPhone headphones. The spoken sentences/words from the app do not come through at all. The mic works fine, which is strange as it has caused issues with a lot of other users.
I have downloaded the latest version of Adobe Flash and have the issue with both Safari and Google Chrome.
I have a 2011 Macbook Air using OS X Yosemite version 10.10.1
Any help much appreciated.

Rosetta Stone chat told me that it's compatible and there aren't any major known issues.

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HT2995 need help connecting headset with Macbook Pro am using Rosetta Stone and my Mac tells me the internal microphone is being used though I have changed the internal and external settings.

I'm a first time user of apple support.
Have attempted to set up headset to use Rosetta stone.

Hello & a warm welcome!
Long shot, but...
Open Audio Midi Setup in Applications>Utilities, see the input & output options & KHz setting there.

Is anyone having issues running Rosetta Stone under Lion OS?

Is anyone having issues running Rosetta Stone under Lion OS? My wife updated her iMac a month ago and now can't run Rosetta Stone.

I was lucky. My new iMac, bought about 3 to 4 weeks ago, came with SnowLeopard. I found that SL could run Power PC software. The first time that I tried to do that an on-screen message asked me whether I wanted to download Rosetta (Yes). Since then my old PPC software has run. Eg., Cinema 4D (which would have cost GBP over 1,000, Toast 7 (GBP80) and others.
Of course, for those whose machines came with Lion installed, you could buy SL and install it (as I did) on an external bootable HD (partitioned according to GUI).
Unfortunately, for those buying a future new computer (that is, say, next year), I think that SL will not run on it (according to Apple's policy of not allowing a machine to run on an outdated OS first offered before the date of manufacture of the later machine - I think I have got that right.)
Message was edited by: SteveKir: Added "outdated".

Issue with Adobe Air and Rosetta Stone in Mountain Lion.

After installing Mountain Lion, I tried to open Rosetta Stone. I was directed to update and install adobe air. I did that, then tried to open Rosetta Stone again and it said the installation of Adobe Air was damaged. I went to Adobe to reinstall and it said it's already installed. I'm now stuck in a circle...Help!

I also found this page from the Rosetta Stone site very helpful.
It was more helpful than anything on the Adobe site.
http://success.rosettastone.com/articles/en_US/Text/I-receive-an-Adobe-AIR-Error -when-trying-to-use-Rosetta-Stone/?q=Adobe+Air+problems&l=en_US&fs=RelatedArticl e#macdiv
Hope others find it helpful to avoid the stress I encountered.

10.5.7 update messes up speech recogniton component of rosetta stone

I've been using Rosetta Stone for a while and there is a speech component to the program where, via the built in mic or a usb headset, you speak when prompted and the program analyzes your voice and tells you if your pronunciation is correct. With OS X 10.5.6 this particular component worked fine, but after installing the update the program now has a slower response time to my voice and more often than not incorrectly analyzes what I've said, requiring that I repeat each exercise about a half-dozen times before getting it right. I thought it was a problem with the program, but I was informed that this is an issue with version 10.5.7 and not Rosetta Stone, and that complaints have been spotted in forums having nothing to do with the Rosetta Stone software.
Could this be a bug with the update? If so, can someone direct me as to how to get a message to those responsible for correcting them. Thanks.

This problem may be related to the issue discussed in this thread.
http://discussions.apple.com/thread.jspa?threadID=2005978&start=0&tstart=0
The post by Rasti,
"OK, for the Extigy issue ... it seems I have found a workaround.
Go to /System/Library/Extensions. There is a kernel extension for USB Audio, named AppleUSBAudio.kext.
10.5.6 contains version 2.6.0b11 of that module.
The 10.5.7. upgrade installs a new version, 2.6.4b11. Using a time machine backup
from earlier today, I simply reinstalled the old module...."
may describe the same audio problem you are experiencing.
The solution is not trivial and there is no guarantee it will fix your issue, but it might.

How do i get Rosetta stone to recognize capital letters in Rosetta stone

Yeah, so how does this happen? Capitals worked with a PC, but not w/mac. any help?

I second shldr2thewheel.
I use Rosetta Stone and have no issues getting capital letteres recognized.
But in the "writing" lessons the "soft keyboard" has a "shift" key for making the capital letters available.

Is Rosetta Stone v4 compatible with Mountain Lion?

I'm looking to upgrade to Mountain Lion however I just dropped $500 on Rosetta Stone a few weeks ago. I'm wondering, has anyone here tried running Rosetta Stone v4 on Mountain Lion?

I think the problem occurs when making a fresh installation of Mountain Lion and then using the Migration Assistant to bring applications, settins, and files from a Time Machine backup onto the newly installed Mountain Lion. That's what I did because I thought upgrading to OS 10.8 (Mountain Lion) was a good time to also upgrade my Macbook with a larger hard drive. Read this thread for the error description are the hoops I had to jump through to make Rosetta Stone 4 work in this upgrade scenario.
Rosetta Stone (v.4.1.15) Error 8111 under Mountain Lion
It appears that the culprit may be the file "tracking.db3" located in /Library/Application Support/Rosetta Stone/TOTALe
I'm not sure how a fresh installatoin of Rosetta Stone 4 would behave under Mountain Lion. Perhaps it would also go smoothly. I do know that restoring Rosetta Stone (application and application settings) with the Migration Assistant onto Mountain Lion from the Time Machine backup made on Lion causes major issues and Rosetta Stone doesn't work without extra steps described in the referenced thread.

Rosetta Stone headset with microphone

I just purchased Rosetta Stone a month ago and I'm using on my Macbook Air for the first time. What do I have to do in order to be able to hear on my headset with microphone while using Rosetta Stone program? I can currently speak to the program (it hears me just fine) but I can't hear it through the headset. I can only hear it externally from the speaker and its very annoying. I am extremely new to Apple products and I don't have a clue. Please help!

Hello & a warm welcome!
Long shot, but...
Open Audio Midi Setup in Applications>Utilities, see the input & output options & KHz setting there.

My new iMac's internal microphone is not being recognized by other applications (such as Skype or rosetta stone)?

I just bought a new iMac. I'm having trouble with the internal microphone. I went to systems preferences> sound, and checked the input levels. The computer shows recieved sound from internal microphone and a USB connected microphone. However, no one on Skype can hear me, and microphone isn't recognized while using rosetta stone. Does anyone know what could be the problem with my internal mic?

I did get an answer to my problem. It was specifically with skype and Rossetta Stone. I had to re-install the apps and then do the general upgrade. It fixed the problem. Works fine now.

Shockwave player xtras error with rosetta stone

Im trying to use rosetta stone online with shockwave player but i keep getting two error messages, the first one i get is, "this application requires an xtra (FLT ear) that either does not exist or failed to load properly. Please make sure the appropriate xtras are in the xtras folder." then when i hit ok the movie player begins to load then the second error message pops up and says, " This shockwave movie has errors that have caused play back problems please contact the author of this content regarding problem, shockwave unable to continue." I have tried uninstalling the slim and full versions of both version 10, and 11 i have no idea what else to do. Im using a new macbook with mac os x version 10.6.3 thanks for any help you can give.

I figured out on my end that it was our Web Filter software blocking rosettastone.com. After adding this to our unblocked list it installed required components and ran successfully right away.

Rosetta Stone (v.4.1.15) Error 8111 under Mountain Lion

When launching Rosetta Stone v. 4.1.15 under OS X Mountain Lion, I'm getting the following error during the license verification process:
"8111 There was a minor error. Click OK to continue. -1"
Before I upgraded my Mac from Lion (where Rosetta Stone was working) to Mountain Lion, I had replaced my hard drive on the Mac. So, I first powered down my Mac and pulled out the existing drive with Lion and working Rosetta Stone on it and replaced it with a brand new hard drive (larger capacity). Then I installed Mountain Lion on the new drive. Then I used the existing Time Machine backup and Time Machine restore function of Mac OS to bring personal files, applications, and settings from the backup (made in Lion) into the newly installed Mountain Lion. Every other application (besides Rosetta Stone) that I had installed under Lion worked in Mountain Lion after this process was completed.
I called Rosetta Stone support, and the gentlemen I spoke with thought that the problem was due to me not having deactivated the license under Lion, so the Rosetta Stone license verification server was thinking that I was trying to activate Rosetta stone on a third computer with the same Activation Code. So today I decided to boot up my Mac with the old drive that still has Lion installed on it. Once my Mac booted up, I launched Rosetta Stone, and the license verification completed normally, so I was able to use Rosetta Stone. Then I deactivated the Rosetta Stone license under Lion and received a Deactivation Code. After that, I was given a confirmation message that the deactivation succeeded. Then, I booted my Mac into Mountain Lion, launched Rosetta Stone, entered the Activation Code, and received the same exact 8111 error. I have now tried to activate the Rosetta Stone license under Mountain Lion several times, and I keep getting the same 8111 error.
So, the problem was not with Rosetta Stone license verification server thinking that I was trying to activate a third computer with the same Activation Code. Before I upgraded to Mountain Lion, I had Rosetta Stone software activated on two Macs with the same Activation Code. I am NOT trying to install this software on a third Mac. I am trying to run it on the same Mac that I was running it before I upgraded from Lion to Mountain Lion.
To me it looks like there is a problem between Rosetta Stone and Mountain Lion in that for some reason the verification of Rosetta Stone Activation Code is failing under Mountain Lion, whereas it is working fine under Lion.

After several days of going back and forth with Rosetta Stone support, and their useless advice, I finally figured out how to get Rosetta Stone TOTALe 4 to work under OS 10.8 Mountain Lion. Below are the instructions; follow them attentively, and you should get Rosetta Stone TOTALe 4 working under Mountain Lion.
Getting Rosetta Stone 4 to work under OS 10.8 Mountain Lion
1. Download the Rosetta Stone package from http://www.rosettastone.com/v4upgrade
2. In the Finder, search for "rosetta stone kind:app" without quotes.
3. Drag the "Rosetta Stone TOTALe" application to Trash. This is your existing installation of Rosetta Stone TOTALe that doesn't work under Mountain Lion.
4. In the Finder, go to /Library/Application Support/Rosetta Stone/TOTALe and locate the file "tracking.db3" (without quotes).
5. Select this file and hit the "Return" key on the keyboard.
6. Rename this file to "tracking-backup.db3" (without quotes).
7. Click on Apple, click on System Preferences and go to Security and Privacy > General; under "Allow applications downloaded from:" select "Anywhere".
8. Go to the Downloads folder and find the file "Rosetta_Stone_TOTALe.dmg" (without quotes) that was downloaded in Step 1.
9. Double-click on this file. Then in the window that opens, double-click on the "Rosetta Stone TOTALe.mpkg" file (without quotes).
10. Install the Rosetta Stone TOTALe application.
11. In the Finder, locate the mounted package with the Rosetta Stone installer and eject it. (This step is important in order to be able to locate the updater package later on.)
12. Quit the Rosetta Stone TOTALe application.
13 In the Spotlight or Finder, search for "rosetta stone kind:app" without quotes.
14. Launch the newly installed Rosetta Stone TOTALe application.
15. The application will prompt you to download an update.
16. Agree to downloading the update and wait until the download is finished.
17. The application will tell you that the update was downloaded successfully and that once you hit "OK" it will launch the updater. However, it does not launch the updater. Instead, you should open the Finder, and under DEVICES locate the mounted updater package.
18. Click on the mounted updater package and run the updater application.
19. Once the updater application finishes, quit it.
20. In the Spotlight or Finder, search for "rosetta stone kind:app" without quotes.
21. Launch the newly updated Rosetta Stone TOTALe applicatoin.
22. You will be prompted for the activation key. Enter the activation key that came with your Rosetta Stone Software.
23. Quit the Rosetta Stone TOTALe application.
24. In the Finder, go to /Library/Application Support/Rosetta Stone/TOTALe and locate the file "tracking.db3" (without quotes).
25. Drag the "tracking.db3" file to Trash.
26. In the same location (/Library/Application Support/Rosetta Stone/TOTALe), find the "tracking-backup.db3" file, select it, and press "Return".
27. Rename the "tracking-backup.db3" file to "tracking.db3".
28. In the Spotlight or Finder, search for "rosetta stone kind:app" without quotes.
29. Click on the Rosetta Stone TOTALe application. It should launch with the user progress that you had before you upgraded to OS 10.8 Mountain Lion.

Office for Mac/Rosetta Stone problems

I have the rosetta stone application on my macbook. After I loaded Office for Mac, I can no longer access the rosetta stone ap. Anyone out there have similar problems? (I posted here because I found no other appropriate discussion.)

BTW: There was an issue about six months ago with the now withdrawn Java 6 developer preview for Tiger, which somehow managed to stop all Rosetta applications from working.
This is a different issue. Rosetta Stone is an actual application for learning languages on your Mac (or PC). It's not related to Apple's "Rosetta" technology that allows Intel-based Macs to run PowerPC applications.
-Doug

Rosetta Stone microphone problem

I am trying to use Rosetta Stone 3.4.5. I have a logitech microphone (not headphones) plugged into the mic in plug in the back of the mini. The microphone will sometimes make it through the test, but when I get into the lesson it does not work. I've googled for a solution, but everything I read seems related to macbooks and conflicts between the built-in mic and and the line in mic. Suggestions?
Running Lion 10.7.3

My microphone input tested fine for Rosetta Stone but the program would not recognize my voice input during lessons. I stumbled across this:
https://resources.rosettastone.com/assets/ce/1337093021/assets/pdfs/headset_guid es/ENG.pdf
On page 3 it says you have to go into your system preferences>other>Flash Player>Camera and Mike>Camera and Mike Setting by Site> and hit the + to add the following for permission
resources.rosettastone.com and Alow it.
After I did this everything worked fine.

Rosetta stone and my keyboard

ok. yesterday i started using Rosetta Stone with the Japanese language. i went to the typing lesson. there is a virtual keyboard on the screen which looks just like my english keyboard.it worked fine until i quit the program.
now my number keys and qwerty row think they're the same keys and come out like this:
q1,w2,e3,r4,t5,y6,u,i8,o9,0
i'd think it had something to do with the little bit of water i spilled on the keyboard the day before but it was working fine for the 24 hours afterward and only started malfunctioning after i used the rosetta stone typing lesson.
please help, i'm running out of ideas and it takes forever to type anything because i have to go back and delete the numbers.

siliconesandwich wrote:
if it was the water, then the problem would have begun immediately. Right?
Wrong. One of the reasons liquid spills cause damage is corrosion, and that takes a little bit of time (several hours to a few days) to develop, after the liquid has evaporated. It's +most likely+ the liquid, not the software, which is just a coincidence.
There's an easy test - create a new user and log in as that user. If it's a software problem, the keys should behave normally in the new user, and aberrantly when logged in as yourself.

My Mac Book Pro using Mountain Lion will show a usb headset with a mic to select in the settings window. But the Rosetta Stone software I am using will not find the mic for me to select and use. What should I do?

Mac Book Pro with OS X Mountain Lion will not recognize headset mic via Rosetta Stone software. What should I do?

Hi Illaass,
I am using version 3. I have used the apple/settings on my mac. The headset is appearing there and it is selected there. In the Rosetta Stone select/find window nothing shows up. It is blank. But the volume bars react when I speak and sliding the fader has the expected effect of raising and lowering the input. There is just no device showing up as the selected input device in the Rosetta Stone software.
I have done everything my Mac instructions say to uninstall and reinstall the Rosetta Stone software properly.
I'm guessing the problem may be in the licensing. I installed it first on the old hard drive that crashed. Maybe that used the terms of the license and now installing it in the new hard drive violates the license somehow. So that's why it will not work properly. It allows me to open the lessons and asks me if I want to continue from where I left off. I click continue. Then it asks me if I want to register the software. I click the tab for already registered software and click continue. Then nothing happens. So again I click on the button that indicates I want to continue lessons from where I left off. The same process happens with it asking me if I want to register the software. And it will not proceed through a lesson.

Speaker issues using Rosetta Stone

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