Speakers not working on brand new pavillion dv6. headphones work fine

I've just taken this Pavillion DV6 PC out of the box and the speakers are not working. Windows 7. Sound is fine when I plug headphones in.

Hi,
Try using Recovery Manager to reinstall your Audio Driver ( probably IDT ) - the procedure for using recovery manager to reinstall Software and Drivers is detailed in the relevant document on the link below.
Recovery Manager - Windows 7
When this has completed, right click the speaker icon in the Taskbar and select Playback Devices. Left click 'Speakers and Headphones' once to highlight it and then click the Set Default button - check if you now have audio through the speakers.
If you still have no sound, I would return the unit and get it replaced - you shouldn't have to be troubleshooting a brand new machine.
Regards,
DP-K
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Microsoft MVP - Windows Experience

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Speakers not working on brand new pavillion dv6. headphones work fine

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