Speakers sound issue on Envy 14 Beats Edition

Hi all,
For few days now, my one year Envy 14 has a weird speakers sound issue. When the sound level passes over 50%, there is a lot of scratches and distorsion on the speaker, in that case, it is not usable at all.
Note that this issue does not happen on the jack outputs, with a headset, the sound is perfect, or it is as it also was on the speakers some days ago.
I'm posting here to be able to find the source of the issue. My Envy runs Ubuntu from the beginning, I've just tested with a old Ubuntu LiveCD and the problem is the same, so this is not a Ubuntu or software issue.
Now, my main question is does this come from the speakers themselves? From the audio board? From the main board? How can I diagnose?
Thanks for your help.

I have the same exact problem with mine. I have a problem with my webcam as well. They are both hardware problems and need to new parts. If I knew where to get them I would have have told you. 

Similar Messages

  • No sound on HP Envy 14 Beats Edition. Sound disappeared for no apparent reason.

    HP Envy 14 Beats Edition laptop (product QE295UA#ABA) running Windows 7 Home Premium version 6.1 (build 7601, service pack 1).
    I don't recall running any software updates.  I've confirmed that  no mute buttons  are on.   I've tried the Windows troubleshooter for Playing Audio/Speakers and Headphones but the software does not detect any problems.  I've tried reinstalling the driver to no avail. 

    Hi,
    Try the following.
    Download the IDT Audio installer on the link below and save it to your Downloads folder.
    http://ftp.hp.com/pub/softpaq/sp53001-53500/sp53281.exe
    When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers.  Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.
    When complete, shut down the notebook.
    Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu.  Press f9 to load the defaults ( this is sometimes f5, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter.  Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.
    Let Windows fully load - it will automatically load an audio driver, but just let this complete.  Then open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation.  When this has completed, right click the speaker icon in the Taskbar and select Playback Devices.  Left click 'Speakers and Headphones' once to highlight it and then click the Set Default button - check if you now have audio.
    Regards,
    DP-K
    ****Click the White thumb to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    ****I don't work for HP****
    Microsoft MVP - Windows Experience

  • Crackling sound from right speaker - Envy 14 Beats edition

    The right speaker on my Envy 14 Beats edition has a crackling/static sound when playing any sort of sound from it.  I assumed it was a faulty speaker since its just the right speaker..  I've talked to HP support and they had me send it in. 
    After two weeks I got it back only to find that they simply changed some audio configurations in an attempt to fix it.  Nothing has changed and the problem still exists. 
    Just wondering if anyone else has had this problem and if there is some sort of fix for this without me having to send it back to them to replace the speaker.  

    Hello tedebare73.  I understand your notebook is making a weird sound from the left speaker.
    Are there any other electronic devices (guitar amplifiers, cell phones, speakers) around the notebook?  These can all cause very strange noises.
    Try hard resetting the notebook as well.  Here are the steps.  
    Shut down the notebook.
    Remove the battery and AC power.
    Press and hold the power button for 10-15 seconds three times.
    Replace the battery and AC power.
    Verify whether the problem persists.
    Finally, if neither of the above have an effect try removing and reinstalling the driver.  Here are instructions.
    Go to your Device Manager.
    Expand the "Sound, video, and game controllers" section.
    Right click on your audio device and select "Uninstall."
    Reboot the notebook.  Windows will automatically reinstall the driver.
    Verify whether the problem persists.
    Let me know the results.  Have a wonderful day!
    Please click the white star under my name to give me Kudos as a way to say "Thanks!"
    Click the "Accept as Solution" button if I resolve your issue.

  • NO SOUND (I tried everything) ENVY 14 BEATS EDITION

    ENVY 14 BEATS EDITION 2001tx
    Product #: LZ812PA#ACF
    WINDOWS 7 ULTIMATE 64-bit
    Service Pack 1
    Location: Tokyo
    I read through these forums and literaly tried all the solutions, hopefully you will prove me wrong and give me the answers I need.
    So my pc went into hibernation and when I woke it up there was no sound. I did the following in no particular order:
    - uninstall, re-install audio driver (a million times, a million different ways)
    - installed the chipsets
    - booted, rebooted several times
    - restored pc to 4 days ago
    - undated BIOS 
    Still to no avail, this actually happened once before but I was able to fix it right away, this was a few months ago.
    I can see my equalizer move up and down as it moves with youtube or music but there is absolutely no sound coming out the computer nor the external speakers I plug in. No turn on or shut down sounds either, ZERO.
    HELP!
    Annoyed...

    Hello belloblock,
    Another document you can follow to try and resolve the issue - No Sound from the Speakers (Windows 7)
    I understand that performing a reset can be a nuisance but a hard or forced reset erases all information in the computer's memory which may restore functionality. Resetting your computer forces the system to clear and reestablish the software connections between the BIOS and the hardware.
    Performing a hard or forced reset might fix the following conditions:
    -Windows stops responding.
    -Computer stops before Windows loads - no boot, blinking cursor on a black display, and errors relating to OS not found or a missing drive.
    -Display suddenly goes blank and stays blank.
    -Software freezes.
    -Keyboard stops responding.
    -The computer does not return from sleep or suspend mode.
    -An external device stops responding. (Turn off the power to that device in addition to performing the steps in this document.)
    As you can see, a hard reset although not convenient could resolve the issue you are experiencing and is very much worth a try.
    If you're still experiencing issues after the steps that I provided in this post,  please click the link below to get the support number for your region:
    http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
    Best regards,
    I worked on behalf of HP.

  • Envy 14 Beats edition crackling sound

    I have the Envy 14 Beats Edition (dm4t-3000) that keeps having an intermintent crackling or fuzzy sound that is coming from the back right corner of the computer (around the wireless card) .  I have looked everywhere on this forum for answers but I have found none.  Sometimes when it is makeing the sound if I click on the mute button it will act like it is going to stop but doesn't.

    Please try if updating the audio driver help to resolve the issuue.
    Here is the driver support page for HP ENVY 14 Beats Edition. Select the Operating System of your machine from the drop down box and look for audio driver.
    http://h10025.www1.hp.com/ewfrf/wc/softwareCategor​y?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=5254​...

  • HP Envy 14 Beats Edition Equalizer Presets deleted

    So I have had my Envy 14 Beats Edition for awhile now (5 months). It has been causing me problems, but the one that is bothering me the most currently is the fact that my Equalizer no longer works. 
    A few weeks ago I set all settings in my equalizer to max to get the most sound out as I could for a dance session. Since then no matter what I do the equalizer stays at the settings that I changed it to. Even if I changed seperate dB settings (i.e. bass vs highs) the sound still comes out exactly the same.
    Beats Studio and Beat Tour presets no longer make a difference either.
    Does anyone know a fix to this problem?

    Hi,
    Open windows Control Panel, open Administrative Tools and open Services.  Check that the following services are all showing as Status= Started and Startup Type= Automatic
    Audio Service
    Multimedia Class Scheduler
    Windows Audio
    Windows Audio Endpoint Builder
    If you need to make a change to any of the above, just right click the service and select Properties, then in the dropdown box next to 'Start-up type',  select Automatic and click Apply to save the change.  Then click the Start button.
    What happens when you try to reinstall the IDT driver using Recovery Manager now?
    Regards,
    DP-K
    ****Click the White thumb to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    ****I don't work for HP****
    Microsoft MVP - Windows Experience

  • My internal video camera stopped working on my envy 13 beats edition . Please Help.

    My internal video camera stopped working. It will not start and the light doesn;t come on anymore.  Please Help ASAP. Thank you.
    HP Envy 13 Beats Edition
    Windows 7 64-bit
    No changes made to system

    Hello Jamienix,
    We've an article that can help resolve most issues you may encounter with activating Messages.
    iOS: Troubleshooting FaceTime and iMessage activation
    http://support.apple.com/kb/TS4268
    Cheers,
    Allen

  • Can't Adjust Screen Brightness on my HP Envy 23 Beats Edition All in One PC

    I can't adjust the screen brightness on my PC after updating windows. I already updated all the drivers software but the problem is not solved. Please HELP..the brightness is killing me...TQVM

    Hello myizham,
    Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
    I understand you are having issues adjusting the screen brightness on you HP Envy 23 Beats Edition All in One PC. I would be happy to assist you, but first I would encourage you to post which operating system you are using. And whether your operating system is 32-bit or 64-bit as with this I can provide you with accurate information.
    Which Windows operating system am I running?
    Is the Windows Version on My Computer 32-bit or 64-bit?
    Please re-post with the requested information and I would be happy to provide you with assistance. Thank you for posting on the HP Forums. Have a great day!
    Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
    Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
    Dunidar
    I work on behalf of HP
    Find out a bit more about me by checking out my profile!
    "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

  • No sound on Pavilion dm4-3009tx Beats Edition

    Send my notebook into Hibernate. When he returned - no sound on him. Re-install driver from http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-104903-1&cc=hk&dlc=en&lc=en... , nothing changes. No sound when i used headphones, no sound when i use speakers on notebook.

    Hi,
    Perform a hard reset:
    Unplug the AC adapter from the notebook PC.
    Remove the battery from the notebook battery compartment.
    Remove the computer from any port replicator or docking station, disconnect cables to printers or devices such as external monitors, USB memory sticks or SD cards, headset or external speakers, mouse or auxiliary keyboard, turn off WIFI and Bluetooth wireless devices.
    Press and hold down the power button for about 1 minute to drain any residual electrical charge from the capacitors that protect the memory.
    Insert the battery and plug the AC adapter back into the notebook PC; but do not connect any of the peripheral devices.
    Press the power button to turn the notebook PC back on.
    If prompted to boot into Safe Mode or select a special type of start up, use the arrow keys to highlight Start Windows Normally , and then press the enter key.
    ** Say thanks by clicking the "Thumb up" icon which is on the left. **
    ** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **

  • HT201205 iOS 7.1.1 Bluetooth speakers sound issue

    Since updating to iOS 7.1.1 I can no longer hear sound from my Bose SoundLink Mini speakers. I have restarted and reset both devices and paired the connection again. My phone will connect to the speakers but can't hear a sound. I have ensured the volume is up on both devices. Has anyone else had issues after upgrading? How can this be fixed?

    Thanks for the tip - unfortunately this did not solve my problem. Anyone else have anything to try?

  • Laptop in built speakers Sound issue

    I m facing prob of sound in my laptop in built speakers. No clear sound  is coming. Only distorted sound is coming...

    Hi @Arun3 ,
    Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your  HP Pavilion dm4 Notebook and issues with the sound.  Here is a link to help troubleshoot the speakers.
    You could try this fix as well.
    1. Right click speaker icon (right hand corner)
    2. Select Playback devices
    3. Right click Speakers
    4. Enable it and set as Default
    5. Click Apply/Ok
    I hope this helps.
    Thanks.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

  • HP Envy 14 Beats Edition - Windows 7 Boots But Won't Function - Recovery Won't Work

    Hello,
    I have been trying for two days now to recover this laptop. For some reason it will not fully boot Windows 7. I have tried using F11 recovery, HP Recovery Disks, and a Windows 7 Install Thumb drive. In each case I get past the "Starting Windows 7" screen. With any of the HP versions of recovery listed above I get to a blue screen with a white sunburst at the top. I get a functioning mouse icon (i.e. moving the mouse moves the cursor) however nothing else works. With the WIndows 7 install thumb drive, I get past the language selection screen to "Install Windows 7 Now" screen. If I choose the recover option the text disappears and it permanently hangs, if I choose "Install Windows 7 Now" it changes to "Starting Setup Now" and then hangs at that point.
    Clearly the issue appears to be a harddrive read error. I've started pressed Escape and run the diagnostic tests. All show harddrive errors. If I launch into the BIOS and run the Harddrive test there, I get an error saying the drive is Full. If I run Ubuntu's Disk Utility and Self Test, I get "Current Pending Sector Count" errors showing 27 bad sectors.
    What I really don't get is that the HP recovery CD hangs at the same place as the harddrive. I'm certain I could format the harddrive with Linux, but then my understanding is that all bets are off with the HP recovery software.
    Oddly enough, I can boot the computer from a unetbootin Live Ubuntu installation and it works just fine. I can see the harddrive and have successfully backed up all my data. I can see 4 partitions and their contents (System, NTFS, Recovery, and HP_Tools). Ubuntu works like a champ from the thumb drive (I'm posting this in Firefox from the laptop now).
    If it were my laptop I'd install Ubuntu and throw the Windows 7 stuff in the trash. However, it's my wife's and she's not at all keen on using Linux (I tried that once before when Linux was much too immature).
    Thanks for any suggestions.
    Blessings,
    Lee

    Solved my own problem.
    Booted from Linux-live thumb drive to gain access to drive. Backed up files.
    Used Linux Disk Utility to format C: partition.
    Used Restore discs I previously made to restore system to factory.
    Seems like another case of I was lucky enough to have a sector go bad that contained some very important Windows 7 file so the drive suddenly became unwritable by Windows. Linux could mount and read/write the drive, but Windows refused. Some days I hate computers.
    Blessings!

  • I have the error code 90b in my hp envy 14 beats edition (HP ENVY 14t-2000 CTO Notebook PC)

    The problem has been happening for about a week and a half. Every time i open the computer from either sleep or hibernate it will turns on like it is working but then the  screen will imediatly go black and shortly after shut off then i have to turn it on . When i turn it on it gives me the error message 90b. Is there any solutions and or reason why this is happeneing, ive been trying to find a solution or reason  but ive yet to find one.

    It is a problem with the cooling fan. Try blowing it out with compressed air while holding the fan blades with a bent-out paperclip. If dust flies that is good. Now remove battery and AC and hold down the power button 30 seconds. Now insert AC and start, but go into BIOS (F10). Then leave BIOS and reset to defaults as you go. With luck that will clear the message. If not, the fan needs to be replaced. Post back if you need help with that.

  • HP ENVY 6 Speakers Sound Bad (REVERB)

    Hi everyone,
    I've bought my HP ENVY Ultrabook 6-1111TX laptop a couple of days ago.
    I really do love this laptop except for the speakers. (Which I'm guessing should sound better than average because of the whole Beats Audio thingy.)
    Ever since i turned it on, i've noticed that the sound from the speakers comes out with a LOT of reverb. It seems as though the speakers just arent capable of handling the simple windows BEEP sound without buzzing. (The default Sound Test sounds good however?)
    At first i thought this might be a driver issue, so i updated everything to the latest drivers (IDT 6.10.6433.0) but this didnt help at all. Then i tried unistalling the IDT driver compleately. The default Windows8 sound driver makes the speakers sound pretty quiet but it didnt make any buzzing at all. I reinstalled the IDT drivers - buzzing again. Then I got the idea that it might be the  beats audio settings, If i turn off beats audio the buzzing stops (as far as i can tell) but the background noise is still there. Then I tried different settings in the equalizer. After a while I got it to sound less iritating but still I realized that it's not really helping that much.
    I finally gave up and came here for help.
    These are the default settings with which the speakers sound.. well... bad...
    (Speaker Tone Controls on Bass 4 / Treble 4)
    My audio drivers:
    BiOS: F.23
    Other things i tried:
    Turning HP Coolsense On/Off - no difference
    AC Power/Battery Power - no difference
    Pluging in My External Speakers (Creative 2.1) - seems like it sounds good.. no buzzing/crackling/reverb or anything?
    Soooo, any suggestions please? 

    Hello Šlapias,
    You’re having a problem with your speakers making a buzzing sound.
    What is the product number of your laptop?
    If you are able to connect external speakers to the laptop, it could be that the internal speakers are bad.
    Please respond at your earliest convenience.
    Clicking the White Kudos star on the left is a way to say Thanks!
    Let me know how everything goes.
    Have a good day.

  • My dv7 -4165dx came with beats audio and my speakers sound horrible

    my dv7 -4165dx came with beats audio and my speakers sound horrible,can i fix it

    Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your HP ENVY 15-j011dx Notebook and issues with the Beats Audio. Here is a link to the HP Support Assistant. Just download and run the application and it will help with the software and drivers on your system that might need updating.
    Here is a link on troubleshooting the sound.  It has a number of great troubleshooting steps including using the built-in Windows troubleshooter.
    1. Right click the Speaker icon in the bottom right corner by your time.
    2. Click Playback Devices.
    3. Click Speakers.
    4. Click properties.
    5. Click the advanced tab on the Properties window.
    6. Change the Default Format drop-down to the highest quality.
    7. Apply the properties.
    8. Click OK to close the properties window.
    Hope this helps with the sound.
    Thanks.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

Maybe you are looking for