Speaking to a real person at Adobe

How does one get to speak to someone at customer service

Count me as another frustrated by lack of Adobe support. For a start, Adobe seems to have two separate support sites for Elements - this one, and the other one at http://feedback.photoshop.com/photoshop_family which only serves to dilute the support that any customer can find, and doubles the effort of reporting any issue.
Amonth ago I reported my crash in PSE 12 Slideshow in both places and have had no reply from Adobe staff. I feel foolish for having splashed out $80 on upgrading my PSE 9 and ending up with fewer of the functions that I use.

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My purchased download of Photoshop Elements did not work and I have been trying to reach a real person at Adobe. Has anyone ever been able to do that. If so can you tell me how to do that.

My purchased download of Photoshop Elements did not work and I have been trying to reach a real person at Adobe. Has anyone ever been able to do that. If so can you tell me how to do that.

Hi vision4success ,
I would like to gather some information regarding your issue, So, please answer the questions below:
What is the exact issue that you are facing?
Do you get any error while installing Photoshop element?
What is the Operating System that you are using?
Since when you are facing this problem. Has it ever worked for you?
What all steps did you try from your end?
If you have any other details regarding the issue that might help us, please feel free to mention that as well.
Waiting for you reply.
Regards,
Sarika

I can't reauthorise my computer I really need to speak to someone - how do I get to chat to a real person at adobe?

I need to talk to someone about authorisation - I have a sony ereader and can't down load my book because I can't reauthorise my computer. Can anyone tell me how I get to talk to a real person!!!!!

Hi vision4success ,
I would like to gather some information regarding your issue, So, please answer the questions below:
What is the exact issue that you are facing?
Do you get any error while installing Photoshop element?
What is the Operating System that you are using?
Since when you are facing this problem. Has it ever worked for you?
What all steps did you try from your end?
If you have any other details regarding the issue that might help us, please feel free to mention that as well.
Waiting for you reply.
Regards,
Sarika

Is there a number I can call to help with my issue? I would like to speak with a real person!

I am not having any luck resolving my issue and i need tech support. Is there a number I can call?

Of course there is, if you are using a current version of Photoshop, If you are on CS5 or earlier, you are out of luck.
Only Adobe customer service can assist you with your issue. These are user forums; you are not addressing Adobe here.
Click on the link below, and after that click on "Still need Help? Contact us."
Then on the next page, click Chat
There is also a phone option. Brace yourself for a looooong wait and for trying to decipher strong East Indians accents.
http://helpx.adobe.com/contact.html?step=PHXS_downloading-installing-setting-up_licensing- activation

How do you deal with VZW's unfair business practices and speak to a real person?

Has anyone else had issues with VZW's form of help in what they refer to as a "loyalty program." I have been with VZW for about 15 years now and have been attending college for the past three years. When I called and waited what seemed an eternity for customer service, the scripted customer service on the other end offered me what seemed to be the perfect "loyalty program" plan for me. I rarely talk on my phone and at $70+ a month, I was feeling a bit taken advantage of. The plan was $35/month but my minutes were greatly reduced, not that I was worried. What they failed to mention was that nights and weekends were no longer included in my plan, as well as holidays; they would all be charged for from then on. I found this out when I received my first bill ($135) and it was through the roof (December and holiday calls.) When I called in and waited...and waited again, they told me that they would look into it and adjust it. This never happened, and I called again. And waited, and waited....when I talked to someone that time they told me they would take care of it. They took care of the bill part, but not the plan itself. You could imagine my surprise when my next bill came and it was even higher than the last (235.) More research showed that they were charging me for VZW to VZW calls as well. Three more attempts to talk to a manager concerning this issue, not to mention the waiting. I then received a call from a "manager" who proceeded to speak to me in a condescending tone, blamed me for the issue, and no short called me a liar. Did I fail to mention that "they" told me that my bill was adjusted to $140 just to tell me it was $235?
My time spent with VZW is now over six hours, yet my frustration is immeasurable. Now I am receiving automated phone calls concerning my bill with no option to speak to anyone. I don't feel like I should have to spend more time waiting....and literally, waiting to talk to somebody. I want to pay my bill but feel that it is not what I was presented, nor would I ever have agreed to had I been given the information. If I cannot come to a mutual agreement with VZW, I am willing to change carries. Can anyone help?

Verizon has by far the worst customer service of any other carrier available. They make it near impossible to contact anyone. I guess they keep you on hold for a minimum of 30 minutes just so you will get fed up and hang up. All be it they have a very good coverage area, however it does not include my home in Oklahoma nor does it include y current job assignment in South Africa. So Verizon has a solution, pay for a service I cannot use. I have tried to suspend the phone indefinitely but that too has become a big issue. I check weekly expecting an underhanded maneuver on their part and sure enough they slipped it in. Verizon is by far the worst experience I have ever had with a service provider. I cannot believe I have been with them since 2008. In Mexico y bills were through the roof, $700 to $1000 a month. When I cam back from Ukraine they tried their suttle sales ad actually sold me a new subscription that would take away my old data package ad a phone that I could not use overseas, they will not unlock more than 1 phone in a 10 month period ad since I just had my phone unlocked the new phone could not be unlocked. Verizon will bend you over at every opportunity they can fine. As soon as my lawyer gets this settled I will never use nor will I ever refer anyone to Verizon again. My suggestion, cut your losses because I assure you they will continue to offend you, and find another service. Verizon is just plain not worth the trouble. Want an idea of how they monitor this community forum. They tell their own people to respond to the more frictional posts and insult the authors. Just read them, you can see this a mile away.

My computer was stolen, I just need to speak to a real person to get the serial number, I have all of the other purchase information, how do I do this?

I can't get through a single one of Apple's automated services to help me out, and a genius told me I'd need to make an appointment...two weeks from now at my local Apple store.

Did you register the Mac with Apple?
The serial number is on the box and your receipt (if you have them)

Can I speak to a real person?

Your system invited me to update firefox. I did so. It has now lost my bookmarks. I followed the restore instructions but end with an error message "unable to process the backup file"

Hi,
The people who answer questions here, for the most part, are other Firefox users volunteering their time (like me), not Mozilla employees or Firefox developers.
If you want to leave feedback for Firefox developers, you can go to the Firefox ''Help'' menu and select ''Submit Feedback...'' or use [https://input.mozilla.org/feedback this link]. Your feedback gets collected at http://input.mozilla.org/, where a team of people read it and gather data about the most common issues.

Is there an actual contact email/phone number that I speak to real person?

I live in High River, Alberta Canada. Last spring (June 20th, 2013) the town was devastated by the flood. I lost a lot of my business items (software discs, etc) due to my house flooding completely.
I thought I'd be ok as my computer was upstairs and survived. A year later I'm having issues with my creative suite CS5 that is requiring me to remove and reload the programs. I can't do this because I lost those discs.
I DO NOT want to purchase the cloud as I work remotely, I don't make enough money with my graphic design career just yet to fork over a monthly fee and I have a difficult time trusting this set up. All I want to do is reload the CS5 programs so my InDesign doesn't constantly crash on me and freeze my entire system.
Please direct me on what I can do.
I'd really like to speak to a real person if at all possible.
Thank you.

Use the Adobe Cleaner Tool to remove all traces of your CS5 installation:
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Download a clean copy of CS5 from this link:
Other downloads

How do i get to talk with a real person about my problem?

I am thoroughly frustrated trying to navigate all this troublehooting nonsese online by myself. i paid for a product that is not working. how do i speak with a real person who can answer my questions???????

Hi,
You may contact HP support via Phone, email or live chat.
Select your country below, then follow Technical support after you buy to get the contact details.
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Is it even actually possible to speak to a real pe...

Hello, i urgently require to speak to a real person about problems paying my bill, i am out of work and my brother just lost his job without a final paycheck so for the rest of this month we have no funds and as such are unable to pay the bill, or my rent or my water rates etc. you cannot explain this to a damned automated service. i spent well over an hour caling BT in a vain attempt of speaking with a real person to try get it all explained. so please tell me how i can avoid all that useless malarky and speak to someone who can actually help

have you tried the live chat
live chat http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Hi there, i want to buy a registered version of PS CS4 (and an Upgrade to CS6)from a private Person...is there any Possibility to check if the Adobe ID,Licence,User is a real person...or a fake before buying it? Thanks for helping!

Hi,
just got an offer from a private Person, who owns a boxed Version of Photoshop CS4 (DVD) and an Upgrade from CS4 to CS6....he told me that he can transfer the current license to me... now there's one important question for me...
Is there any possibility to check his Adobe-ID (which he already told me) if it's the same adress, name,etc. as he told me...
or if there is an registered Version of PS CS4 owned by this Adobe-ID?
Just like to check if he's a real person or a fake...don't want to buy any stolen or illegal software...or beeing punked after paying the money...
Thank you very much for helping me! :-)
Chriss

Old versions of Photoshop are not marketed by Adobe. Only CS5 can be upgraded to CS6. There are many scams on the web if you find a cheap copy of Photoshop out there its most likely a scam... Be careful.....

What is a phone number to talk to real person??

I am so frustrated that Adobe doesn't clearly put a contact phone # to speak with a real live support person.

support telefonnummern für den deutschsprachigen raum:
Montag bis Freitag, 09:00-17:00 Uhr
Gebühren für Mobiltelefone können anfallen. Sprechen Sie mit Ihrem Anbieter, bevor Sie einen Anruf tätigen.
Deutschland: 069 500 718 55
Österreich: 01795674844
Schweiz: 0448009581

Is Warren Buckley a real person-he needs to pay at...

I Notified BT about a fault with my Broadband on 23rd July. I had been having extremely slow speeds with my wireless connection which was particularly bad in the evenings. The issue of slow speeds started about 7-10 days before that. I have spent hours on the phone waiting for my calls to be answered by different people in call centres in India. The longest wait I had for someone to answer my calls was 45 minutes. At times I would be cut off without speaking to anyone after 20/25 minutes leaving me to start all over again. I have spent countless hours on hold in the last 3-4 weeks. Every time they want to run the same tests on my line that have already been done. I was told on 6 separate occasions that someone from level 2 technical support would call me back at specific times which never happened.
An engineer was sent out eventually after I insisted on 6th August. He identified that he thought we are too far away from the cabinet (1200 metres). He boosted the line and it was working better in the mornings and at non peak times only to disappear almost completely in the evenings and other peak times. The speed coming into the house is never faster than 7-8MG and at times can be as slow as 0.16MG. Even when the signal to the house is 7-8 the wireless doesn't give anything like that. I have done the speed tests with an ethernet cable and it also shows slow speeds. I have used 4 different speed tests and they all show huge variabilility from one hour to the next. We have no other connections in the house and nothing near the hub that can be interfering with the hub. We even had a new hub sent -still doesn't give a stable signal.
Again I spent hours talking to people who wouldn't listen and insisted on running the same useless tests over and over and
telling me my line was working! Yes my line is working but I am not getting a stable broadband signal.
Eventually after a fight I was allowed to talk to someone senior, again in India. His answer is BT can't give me a BT infinity connection because we are too far away from the box. His answer is I need to be downgraded to standard Broadband but this means being disconnected from the Internet for up to 5 days. This is outrageous as none of this is my fault, this is BT's issue and we need the Internet for work purposes.
I spoke to another person at BT India 4 days ago and was told that moving to BT's normal broadband wouldn't help and wouldn't guarantee me a stable signal. This particular phone call took 2 hours in total as I was transferred to 3 different people. The final person made me do the same tests AGAIN and reset the modem and the hub AGAIN and said it would be escalated to a higher level AGAIN. I was suppposed to get a call back within 48 hours advising me of what the new moniroting of my line had shown. Guess what no phone call and still a uselessly slow internet connection.
I have a number of issues with this whole sorry saga.
1) Despite repeated requests to do so I was told I couldn't talk to anyone in the UK. The clue is in the name.
You are British Telecom.
2) It can take up to 45 minutes to get through to your call centres and frequently the calls are cut off after 20/25 minutes and the whole process has to start again.
3) No one ever calls back when they say they will.
4) One of the people I spoke too said I could cancel my account if I wasn't happy. That's a really good way to treat your paying customers.
5) I have paid for superfast Broadband for the last month but have speeds similar to dial up.
6) I get regular e-mails from Mr Buckley who if he is a real person needs to do something about how totally useless his service in BT India is.
7) I have complained through the 'contact us' button on the website and the people responding to those e-mails don't even bother to read the complain properly and reply obviously from a script they have been given
I have been a loyal BT customer for nearly 30 years but this experience has left me extremely unhappy and I feel very badly let down. I intend to discuss this with Ofcom and as soon as I can sort out an alternative I will be taking my landline and my broadband elsewhere.
Linda

Hi lindab63,
Welcome to the community!
I'm sorry for the problems you're having with your broadband speed and for the time this is taking to sort out. I can help you from here. To get in touch, click on the "about me" section of my profile where you'll see the link to "contact the mods".
Thanks a million,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

For a communications company why is it so hard to get a phone number to talk to a real person?

Verizon is a communications company: why is it so hard to get a phone number to talk to a real person? Why when I call to set up a payment plan I get an auto response the sets up my payment date with no option to decline? Why hasn't the FCC shut this company down for breech of contract and lying to its customers?

Breach of contract? You are in breach of contract by not paying for services rendered.
Why should you be late paying an invoice and yet expect Verizon to keep your device on? You are breaching the contract.
#PMT from your device gives you an option for payment arrangements. The system more than likely can only extend the due dates by a certain number of days.
*611 or 1-800-922-0204 and ask to speak to financial services and ask them to extend the date.
Verizon would be out of business if everyone just paid them when they please.
Good Luck

I would like to know a phone # in which i can speak to a live person.

I would like to know a phone # in which i can speak to a live person. Is there such a thing now days!!!
Rick McLaughlin

Adobe support links
http://www.adobe.com/company/contact.html
http://www.adobe.com/support/chat/ivrchat.html

Speaking to a real person at Adobe

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