Spec of dust inside screen?

Hello folks, quick question. Well first, let me explain!
I was cleaning my Macbook 13 inch unibody LCD screen, as I do every night, and I noticed a.. dot on it. The LCD was off, so I knew it wasn't the pixels. I ran my finger over the dot, and perfectly smooth which would be odd if it was a scratch. So I am left to believe it is behind the glass and I assume it's dust. I bought my Macbook late december.. any idea what Apple will do? I already made an appointment at the genius bar.
Thanks in advance!

Went to the bar today, they replaced my screen, free of charge!

Similar Messages

  • Dust inside Screen, any experiences (and my story)?

    I have a late 06 17" MBP that has exhibited dust inside the screen for about 6 months now. I haven't had a good time to take it into the apple store until yesterday (since I knew it would have to be sent off and I'd be without for a week or so). I know its dust and not dead pixels because of the fact that when it first happened, if I closed the screen and walked around with it in my bag, the spots would have moved when I reopened, some would appear farther up the screen, some closer to the bottom, and maybe sometimes 1 or 2 of them would disappear. All in all when I took it in, I had about 20 or so spots that make looking for dust in my Canon 1Ds pics, a frustrating practice at best.
    So anyway, I make an appointment and speak to a Genius, he sees the issue clearly, and of course says he'll have to send it off, but tells me that they may not cover this and call me with a quote to replace the screen, but he'll write it up as if its covered and see if they come back with something different.
    What I don't get is how this could not be covered. I've owned several laptops, for years, 2 dells, an IBM, a 17" sony vaio, 2 gateways, a toshiba, etc, etc, etc, pretty much all laptops for the past 10 years in my house. NONE of these have ever done this, all obviously in the same environment. How could this not be a defect thats covered under my apple care agreement (expires 1 year from this December)? But I'm getting ahead of myself, as far as I know at this time, it will be covered, but I will keep this thread up to date.
    Here is what the Genius wrote down for my order:
    A. Customer Issue(s): Small dark spots at the bottom middle of screen
    B. Steps to Reproduce: Verified at the bar
    C. Troubleshooting: N/A
    D. Time to failure: N/A
    E. Unsuccessful Fixes Attempted: N/A
    F. Cosmetic Condition at Genius Bar: Slight dent on back left corner and screen does not sit flush
    G. CS Code Number: N/A
    H. Configuration: MBPRO 17/2.33/2G/160/256VRAM/SD-DL (even though I have 3gb in it, but not from the store that way)
    I. Password: N/A
    J. UserName: N/A
    K. Known Liquid Damage(Y/N): None evident
    L. Other Notes: N/A
    I know I've seen other posts about this dust inside screen issue, has anyone ever been denied a repair for this while under warranty?
    And one more question, apparently these LCD units are not factory sealed? If this dust came from my environment, and did not originate from within the panel (thus not covered), is there anyway (if it comes back not fixed) that this could be cleaned out? I mean if it gets in there, there has to be a way to get it out right? I hope to write back soon with good news that its all covered, but just in case I might as well start looking at options, (geeze I'm such a pessimist)
    I'd love to hear if anyone has any similar stories.
    Thanks!

    That seems logical. If there is some small opening in the bottom to allow air to get inbetween the top and a lower layer inside the lcd panel, then it might not be possible to open it up to clean it out. I'm hoping that if its not fixed by apple, that there might be a way to do just that, regardless or risk of breaking the display. If I did break the display, I'd have to buy a new one, and if they don't fix it I'll have to buy a new one, so either way... I might just have to be the first to try such a thing, who knows, might be able to fix it myself...
    And as far as being negative, no worries, I'm negative enough for all of us, or should I say scared my favorite laptop ever (and most expensive) won't be fixed...

  • Cost to have dust inside screen cleaned?

    I hate making phone calls so was wondering if anyone else knew the cost to have Apple clean dust that may have gotten trapped inside the LCD screen. I have an annoying dust dot that is in the middle of the screen and I'd like them to get rid of it, but that would involve removing and then putting the screen back on.
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    Thanks I guess I figured that. It's just frustrating no apple stores in my city and I don't drive so can't get to other apple stores. I believe you can mail them in for repair but that's a whole other nuisance and they'd probably charge you just to send it. I wish there was an apple store near me I could go to!

  • NOKIA 6280 charging,dust inside screen and shutti...

    HI,
    my phone will only charge from the mains if i lay it on its side and wiggle the power connector about??!!!
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    Help guys

    Dust inside is only remedied by taking the handset into your local nokia repair centre ,as your handset does not support express covers. So if you did try to remove the cover yourself the 2ry limited warranty would become invalid.
    Regarding the issue of charging it could either be your charger or handset. If you have a spare charger then try that. It could also could be because the connecters on the handset have dirt/dust etc inside them.
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    Nokia Lumia 520
     iphone 6 Plus.
    Be happy !!

  • Nokia 6280 Charging,dust inside screen and power i...

    HI,
    my phone will only charge from the mains if i lay it on its side and wiggle the power connector about??!!!
    I also seem to have dust and dirt inside the top left hand corner of the screen
    ans if im browsing the net,or sending a text message the phone will just literally power off..then come back on after approx 5 secs..
    any ideas???
    its never been dropped and is only about 6 months old????!!
    Help guys

    and browsing the net and it turned off? might be a bug with firmware also at nokia service centre, get it flashed to 5.92
    Nokia N95
    V 20.0.015
    0546553

  • Dust inside screen?

    My Mac is over 2 years old, so maybe this is why I dunno.
    But there's a noticeable on light backgrounds dust dot in the MIDDLE of the fricken screen. I can see it when the comp is off
    How did it get to the middle of the screen? And how come if it got to the middle of the screen it won't move to the bottom or top so it's not as much as an annoyance?
    Anyway was wondering if anyone else had problems with dust in the screen. I know some people know how to remove the screen but I do not want to try that as I'd mess it up. Could you have your comp sent to apple to fix? Has anyone tried a method that works? I've tried shaking it a little (I'm careful) to see if the dust would move but it is stuck in place. Again if it won't move now how did it ever get there in the middle to begin with?

    That's been an issue on some Q5's. All you can do is return it to your place of purchase for warranty.
    1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
    2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

  • Dust inside back camera lens

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    The phone comes with a one-year warranty. Make an appointment at an Apple store. If your phone is deemed defective, it will be replaced on the spot.

  • Brand new Canon 5d mark ii has dust inside of the LCD screen.. !!!

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    First of all. Thank you for your reply. I actually realized couple of other things that made me suspicios that this camera was used before. Of course i might be wrong however - the package shipped from Bestbuy Return center + loose diopter adjuster knob before than even touching it + having dust inside the lcd screen + hair and dust inside the lens - made me really uncomfortable keeping this camera.
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  • How do i  remove the air bubble and dust inside the screen?

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    I do not understand what you are seeing. Can you post a screen shot?

  • What can I do I got my iPad fixed at a different brand place but not apple and I have ended up a few weeks later with dust inside my screen is their anything apple can still do for me?

    What can I do I got my iPad fixed at a different brand place but not apple and I have ended up a few weeks later with dust inside my screen is their anything apple can still do for me?

    If another person or company serviced your iPad, your warranty has been voided.  Apple will do an out-of-warranty exchange.  Have you contacted the original service provider, and complained?

  • Dust inside the screen?

    Hello! Iv'e used my iPhone 3gs for 2 weeks now and i have discovered that i got a couple of dust corns under the screen, is there someway to get rid of them? Or can i get a new one?
    sorry for my english..

    I have the same problem. And I also find some particles or dusts inside the lens of camera. I don't know whehter this kind of problems is normal.

  • HT4623 Dust inside the screen of my ipad

    "What I have going to do? My ipad has a dust inside the screen.." :(

    If it's still covered by Apple's warranty, Take it to an Apple Store for evaluation.
    Make a Genius Bar Reservation
    http://www.apple.com/retail/geniusbar/
     Cheers, Tom

  • Spec of dust under iPhone 3GS screen

    Ok, so in the past week or so, I've noticed a small spec of dust UNDER the screen of my iPhone 3GS.
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  • How to get rid of dust inside the screen of an ipad mini?

    MY ipad mini has a dust inside of it. Any tips to get rid of it?

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  • Dust inside the screen of my Qosmio G20-136

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    Yes, that would be the best, contact a local servicepartner and let them check your machine because its sensless to shout here while doing nothing.
    Just check this link to find the nearest authorized service partner:
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