Special Characters (holding key) has erratic behavior in Word 2008

I am trying to hunt down a mystery for a friend using her macbook air (Lion).
She is trying to add special characters (accents, etc.) to words in a MIcrosoft Word 2008 document.
Sometimes she can hold the key, and the special characters menu will pop up. Sometimes she will get the "old" repeating letter (eeeeeeeeeeeee). I tried to look at everything I could think of, but there seems to be no earthly reason why it does it sometimes but not all the time.
The only explanation I could guess at was that it was Word 2008 and Lion (and not Word 2011).
Does anyone know any fixes or explanations?

I suggest you post your question on Microsofts forums for Mac Office as it's their software you're having issues with:
http://answers.microsoft.com/en-us/mac

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