Special characters issue with Nokia Maps on N95

Hi there,
when using Navigation in conjunction with Nokia Maps on my N95, all streets and towns which contain any special character in their name (for example: é, è, ü, ä, ö, etc…) do appear as unreadable garbage on the screen of the N95.
I only noticed the problem after having purchased the 3 years license Navigation upgrade (EUR 99.99) and immediately notified Nokia. That was back in October. Since then I have called them at least 10 times and ultimately I have asked for a refund as no solution is still available.
In all these calls with Nokia, the only reasonable argument I heard was that maybe (!!!) the new software update version 20.0.015 released back at the end of November could solve the issue. Unfortunately, for my phone (which is a branded one) the update is not yet available.
Today, after calling them again, I was told that Nokia’s policies do not foresee refunds and therefore my request has been rejected. I was told to bring my phone to a Nokia Store and see if they can help me (I don’t see how). I was also told that maybe I would have to send-in the phone for repair.
This is soooo frustrating that despite the 3 months of patience and all the money spent for the N95 (not quite cheap), the navigation upgrade and the phone calls to Nokia, I still have the same issue. I will probably end up filing a complaint with a monthly consumer’s magazine in the hope they will publish my story.
After all, it may not even be Nokia’s fault but rather the guys who are responsible for the maps, but if Nokia accepts to have a commercial venture with a vendor, than they also accept liability for the joint product. And by turning down my legitimate request for refund, they have proven not to give a **bleep** about people like you and me.
Forgive me for the long post - needed to release some of the frustration...

I have been using an N95-8GB since Nov.'07. From my experience with this phone that has a built-in mass memory besides the phone memory. I had trouble retrieving some of the softwares I have installed. For eg. I have saved some themes in the mass memory & I could not find it when I want to delete it. There are some 3rd parties games software inside where I cannot even delete
This is what I don't like about the phone. I have bought an N82/Black recently as it uses an external memory card.
Coming back to Nokia maps. Personnaly, I don't think they are that good & I have problem downloading it into my phone from my PC after having downloaded it from Nokia.
By the way the Nokia map is not even the latest map 2.0. Is still a 1.0
I used Navfone map software & it works OK in the 8GB. You have to purchase it.
I have used a couple of N-series phones in the past ie. N-90, N-70, N-71, N-73, N-80/Black, N95, N-95/8GB & now N-82.
Common with all N-series phones. After you have disconnected when you are done with your call you have to wait for a while before the word "disconnected" disappears.
The more features it has, the more problem you are gonna to encounter.
Unless you want to download softwares into your phone & have a good camera thats where the N series phones come in.
For normal usage, a 40 series phone will suffice.

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