Special TEXT doesn't appear as it should when published

I used a spiffy font on my website, but after it's published, it doesn't show up on Mac or PC. It reverts to some arial-type font. I used to be able to keep the font by putting a shape over it and making it opaque, but I don't remember exactly how I did it - especially because I tried it again and it didn't work Can somebody please help?!!

I used to be able to keep the font
To turn a font into a graphic, you normally add an invisible amount of shadow to it.
Your special font cannot be seen on any machine where that font is not installed unless you convert your text into a graphic.

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Hello Rahul,
Please check the publication setting for location in-house production in /SAPAPO/CP1.
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tim

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Special TEXT doesn't appear as it should when published

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