Specific Music Files Not Playing Using Shared Playlists

I have over 3600 music files in my collection, and of those, about 44 will not play using the shared playlist on other machines. There is nothing between the files that is common that I can decipher. Some are *.m4a files, some are *.mp3 files. However, all will play in iTunes on the host machine and will play fine on the myriad of iPods that I have. If an attempt to play is made, the song information comes up in the heading on iTunes (song name, duration, album, etc...), but the song never starts playing. Any help or insight would be most appreciated.

Hi
What happens when an agent puts a caller on hold is nothing to do with the UCCX server, prompts on the UCCX server, etc...
What is played is controlled by the 'User Hold Network Source' configured on the agent's line, handset, device pool etc; and which MoH server it is played from is determined by the MRGL assigned to the 'listening' device (e.g. gateway typically).
Regards
Aaron
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Specific Music Files Not Playing Using Shared Playlists

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