Spectre 13" 3004TU Ultrabook F4A28PA Display rubber seal leaking fluid at bottom of screen

Question

I have a Spectre Ultrabook 13" for which I paid a pretty penny - top of the line specs (i7, 8gb ram, 256 GB SSD etc).
Naturally, having spent so much I have treated it with kid gloves - however, I have noticed small amounts of a clear, oily residue appearing on the screen below the rubber display seal at the lower left and right hand side of the screen. It sits on the glass bezel and smears when touched. It also transfers to the laptop metal opposite the screen when closed, appearing again, as an oily clear fluid. I have not had any luck discussing this with HP reps (in India, presumably - I might as well be speaking Swahili, for all the help they have been). 
My initial thoughts are that it may be a solvent which may have been used to attach the rubber seal to the display? is it the rubber breaking down? I have been advised there is no oil-type dampening fluid used in the hinge, so I'm at a loss. Of course, HP, ever helpful have already advised that although the laptop is still under warranty, I will possibly be liable for any costs. Wonderful!
Have been asked to call the HP 'Service Centre' in Brisbane, Australia for advice and to book it in. Naturally again, this service has been outsourced to a provider called 'AWA', and so far, after being on hold for over an hour, I'm still waiting to get through.
This will be the last HP product I ever buy, and no, I won't be recommending their products - on the contrary, I'll be sure to advise everone I can that if this is the standard of after-sales service, steer clear!

Answer 1

Hi @pb1703 ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
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