Spectre x360 touch screen fails

touch screen ability lost after a few hours returns on restart, driver update yesterday by tech support did not cure it, started before windows 10 update - stuck now!

Hello , Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I read your post about the Touchscreen, and wanted to assist you! I recommend using the Go back to earlier build, in your system settings:HP Notebook PCs - Upgrading to Windows 10 Once that is done, you can try to troubleshoot the Touchscreen with the following document:HP Notebook PCs - Touch Screen Issues (Windows 8) Please let me know if this information was helpful by clicking the thumbs up below.
Have a great day!

Similar Messages

Touch screen Fails

My touch screen fails like when i go on my recent calls screen it will stay there I cant click on voice mail, contracts, Favorite or even scroll down my contacts or click on them anyone else is hanging this problem

Try resetting your iPhone by pressing the home and sleep buttons until you see the Apple logo, ignoring the slider. Takes about 5-15 secs of button holding and you won't lose any data or settings.

HT3302 The very bottom of the touch screen on my iPhone does not respond to touch. When the touch screen fails, is is expensive to replace?

Recently, the bottom edge of the touch screen on my iPhone stopped responding to touch. I have gone through all of your hints and tips in the service information pages to see if there was a DIY solution. The little 'dots' which indicate water damage are white. I checked those in case someone else had caused water damage to my phone, as I do not live alone. The home button works fine, the non-functioning area of the screen prevents me from using all functions for which the screen will not revolve to the side when the phone is tipped. Texting is a nightmare, as I have to keep turning the phone to access certain alphnumeric icons on the keyboard. Is this a common problem with the iPhone 4? Is is expensive to repair?

Before you claim the hardware failed, try basic troubleshooting as described in the User's Guide of reset, restart, restore (first from backup then as new).
If none of these resolve the issue, Apple offers and Out of Warranty replacement for $149US.

Touch screen fails at times

My android charge I 510 has started to fail to allow the touch screen to answer to touch. Will not at times see what I tried to enter by finger touches on the screen.
DROID Charge by Samsung

Hardware Version = i510.06
Model # SCH-I510
Firmware Version = 2.3.6
Baseband Version = i510.06 VFP8 & SCHI510.FP8
Kernal Version = 2.6.35.7-1225332 se.infra@SEP-40 #2 TUE FEB 12 11:02:43 KST 2013
Build number SCH-I510.FP8
Thanks for the answer, I sure hope this helps find a solution. Failure is new and happens intermittently, phone mostly works OK.
I have had this instrument for quite a while, so it might have gotten a virus or something lost during a recent software update??
Gene Nemish

HP Spectre 13 touch screen malfunction

The touchscreen on my Ultrabook malfunctions in a seemingly random fashion.
It appears to randomly and independently trigger the touchscreen in a clearly visible vertical line about two thirds of the way across the screen.
The screen reacts as if it has been touched with a finger - but it has not.
Because these 'ghost' touches are so rapid, it completely trashes whatever I am trying to do at the time as the cursor moves to these random locations and it triggers the opening of mutliple additional webpages, changes to font sizes and screen resolution and prevents me from useing the mouse to try and close down webpages etc. The touchscreen malfunction is visible in all applications.
The only way to stop it is to press the power button until the laptop switches off.
I am not aware of a definite trigger, although at times I may have been trying to click on something with the mouse in the area where this 'flaw' appears to be located.
When I first got the laptop I thought it was some really grim virus and spent ages running and re-running scans,until I made the connection with the touch screen.
Then I wondered if it was something to do with particles or dust and spent ages cleaning the screen - but it happens when there is no visible contamination on the screen at all.
Has anyone else experience this?

Hi @Abby501
Welcome to the HP Support Forums!
I understand that you are having some trouble with your touchscreen. I am happy to assist.
It is hard to know, as yet, what the actual problem is: sensitivity, drivers, hardware, other software, etc. Please post the full product number. See the following, if you need help in finding that.
How Do I Find My Model Number or Product Number?
For now, you can see if you can try to adjust the touchscreen settings and see if it helps:
Press the Windows key which brings up the Start Screen
type "touch screen"
Click Settings
Select "Calibrate the screen for pen or touch input"
Select and configure as desired
Let me know if that helped.
Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

HP Pavilion 11 x360 - touch screen not working after upgrading to Windows 8.1 Pro

I installed windows 8.1 pro and now my touch screen isnt working. i checked system screen and it says NO PEN OR TOUCH INPUT AVAILABLE
and i have 2 keys swoped on my keyboard. The @ and " i

Hello theow,
Welcome to the HP Forums!
I understand the touch screen on your notebook is not detected after updating to Windows 8.1.
This would be the best place to start: Troubleshooting Touch Screen Issues in Windows 8. This is a great document that covers touchscreen issues from start to finish. Do not be alarmed that it states the document pertains to TouchSmart PC's, as the steps are the same.
It would also help to know which product you are using so I can give you more detailed information, such as driver downloads.
For information on finding your product and model numbers click here: How Do I Find My Model Number or Product Number?
Hopefully this gets you going!
Please click the "Kudos, Thumbs Up" at the bottom of this post if you want to say "Thanks" for helping!
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
The Great Deku Tree
I work on behalf of HP.

P9981 touch screen fail

Hello
After I make some phone calls ,my touch screen stops working ,I have to restart the phone or take battery out and then starts working but not for long I tried factory reset as well but no luck please help me

hello
i'm sorry, I bought the phone P9981 and I have the same problem as you have
how you solved this problem?

Any way to tranfer contact information from a Palm Pre with a broken touch screen?

My beloved Palm Pre died last Friday with the touch screen failing. It simply stopped responding to inputs. I am able to unlock the phone and enter some commands from the slide out keypad, but I can't do much. For example, I can type in "contacts" under just-type and then hit enter and it will take me to the contacts screen. However, at that point I can't navigate around or open any contacts. Other commands don't respond to the slide out keypad, such as the "USB Drive" prompt when I plug the phone into my laptop.
I have several contacts saved on the phone (and some on the SIM) that I can no longer access. Most were backed up to my Outlook contacts but many are not. Does anyone have any ideas about how I can move these to an alternate source (Outlook, Google, Desktop, etc) where I can then recover them. I'm open to any suggestions.
Thanks,
Crash.

There are several methods to export Palm Profile contacts such as:
http://www.webosnation.com/how-to-export-and-move-your-contacts-patch
and
http://www.webosnation.com/how-to-export-your-webos-contacts-csv
but they all require a device with a responsive touchscreen. I am unaware of any way to access your webOS Profile data from HP's backup servers directly, without a device.
So...if you either know someone with a webOS device you could borrow, or find an inexpensive used one (eg eBay...or if you could use Verizon, get a no-contract Pre 2 from BestBuy for a mere $45!!!), and if you had Backup turned on, you should be able to restore them all by signing into your account on a replacement webOS device.
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

Excel 2013 BeforeRightClick Event fails on Windows 8.1 Tablet (it's an Excel 2013 tablet touch screen interface bug)

I have developed customized table context menus in an Excel 2013 workbook on my Laptop. They work just fine on my laptop and my work desktop. But when I try to run them on my tablet PC the Worksheet_BeforeRightClick event in Excel 2013 never fires. Other
worksheet events appear to work okay. I have fully reinstalled Office 2013 Pro and that does not make any difference.
I have read other comments regarding this same problem going back to 2013, but have never seen Microsoft respond to this issue. Nor have I been able to find a resolution. Has anyone else run into this and found a solution?
Additional Discoveries: Testing on my tablet shows that adding one custom CommandBarButton to either the top or the bottom of the default "List Range Popup" context menu causes the Worksheet_BeforeRightClick event to fail. The basic context
menu commands still show up, but the default dropdown button for additional context menu commands disappears. The event is perhaps firing, but any customized code for the context menu is not being handled properly by Excel. This does appear to be a bug and
not a question of coding error. Perhaps someone else with a tablet PC running WIndows 8.1 could test this.
Based on comments
here this bug was introduced in Excel 2013 because others find the problem does not exist when using Excel 2010 on a tablet PC. Note that all the commenters on the linked thread that are experiencing this problem are using tablet PCs.
Update 3-13-15: I stand corrected. The Worksheet_BeforeRightClick does work on Excel 2013 Windows 8.1 tablets. I happen to own an Asus VivoTab Note 8, which comes with a Wacom stylus. If I use the Wacom sylus to right click on an Excel 2013 worksheet cell,
the Worksheet_BeforeRightClick event fires and modified context menu code runs just fine. But the code will not run if one uses their finger to right click a worksheet cell. This explains why this problem only shows up on tablet PCs. So the "bug"
introduced in Excel 2013 is a general user touch screen interface bug and not an Excel events programming bug.
Update 3-21-15: Switched to a Toshiba Protege laptop with touch screen. Same issue with finger touch screen interface on the Toshiba touch screen as with the Asus VivoTab touch screen.
Laptop: Toshiba Protege (with touch screen), Windows 8.1 64bit and MSOffice 2013 Pro 32bit
Tablet: Asus VivoTab Note 8, Windows 8.1 32bit and MSOffice 2013 Pro 32 bit
Desktop: Generic, Windows 7 64bit and MSOffice 2013 Pro 64bit
phillfri

Hello Phil,
Command bars were deprecated and shouldn't be used any longer. Instead, you need to use the Fluent UI (aka Ribbon UI) instead. You can read more about the new UI in the following series of articles in MSDN:
Customizing Context Menus in Office 2010
Customizing the 2007 Office Fluent Ribbon for Developers (Part 1 of 3)
Customizing the 2007 Office Fluent Ribbon for Developers (Part 2 of 3)
Customizing the 2007 Office Fluent Ribbon for Developers (Part 3 of 3)
As a workaround you can add a custom control to the context
menu with the getEnabled or getVisible callback which will be invoked before the context menu is shown.

Has anyone experienced the on/off touch button and the brightness touch buttons failing on a 30" cinema screen?

I have a 30" cinema display which is about 3 years old. Everything was working fine yesterday but on reboot today the screen went dim and the brightness buttons did not work. I used the key board and increased the brightness but it went dim again on release. The on/off touch button also did not work.
I have set to disable both of these in the preferences and all is working now but I wondered if anyone else has experience of both of these touch buttons failing. The monitor has been switched off when booting up on a morning but I had not switched it off manually before shut down or set it to do so which I thought was odd. Now I wonder if it was the first signs of a breakdown of the switches on the monitor.
Thanks for any imput in advance.
sas44

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Spectre X360 Screen rotation

Hi, I recently bought spectre X360 with windows 10, but the screen rotation is not working in tent and tablet mode.I have been trying to get a solution for this in display settings but Lock rotation of this display is ON and disabled. Therefore I cant even change it. Please let me know how to enable screen rotation.

I bought this laptop about 3 weeks ago. When running windows 8.1 the screen did rotate into portrait mode when turned, but only when the laptop was in the tablet formfactor. As long as the keyboard was still on, it would only flip 180 and not got into portrait mode. Now that i am on win 10 i have the same issue as the OP. I applied the registry setting and the screen does rotate, but it does it in laptop and tablet mode (i am speaking of the physical mode, not the win 10 tablet mode). I dont like that it does it in laptop mode, but its better than nothing. I would like to see an official fix that also ungreyed the option as well.

HP Spectre x360 Battery Life/Screen Rotation/

I bought the HP Spectre x360 (Intel Core i5, 256 GB) and the battery life is just horrible. I use it for about 30 minutes and already 10% is gone. I read reviews on this and saw it would give 12.5 hours. I expected it to be about 9-10 hours but im only getting half of that. Also, after I upgraded to Windows 10, my screeens don't rotate when I'm in tablet mode. Help?

Ahmed and others, without doing too much digging, it appears that screen rotation in Windows 10, by default, can be enabled only in tablet mode. To get to tablet mode, open up the action centre, and the top left icon/button at the bottom of the screen is "Tablet mode". If it is a dark grey, then it is disabled. If you press it, it becomes a lighter grey and is enabled (you will also see a few different features in your taskbar). Once in tablet mode, you should be able to rotate the screen and Windows will correctly rotate the display for you. It does not seem to be as quick as it was in Windows 8.1. If it is not rotating, then try pressing the button labelled "Rotation lock" in the action centre. Hope that helps! On the battery side of things, I am getting decent hours out of my i7 model with the FHD screen. I can spend a day at work (school teacher) and come home with between 40 and 60% available. This would be after a good 5-6 hours of periodic use, sleeping in between, using the HP recommended power settings.

Touch screen on steam 11 x360 not working after windows 10 clean install

I did a clean install of windows 10 on my HP stream 11 x360, and now the touch screen won't work. Under system it says "no pen or touch input", and there is no touch screen driver listed under HID in the divice manager. It worked when windows 8.1 was installed, and it still works in the BIOS. None of the following has worked thusfar: rebootingseveral windows updatesseveral updates using HP support assistantlooking through HP's windows 8.1 drivers list (it doesn't seem to list a touch screen driver at all)looking through HP's windows 10 driver list which was recently added. Incidentally, I was about to flash the BIOS when I noticed that hte version on the website is f2, and mine is f4. I'm not sure what that means. I didn't end up flashing, though. I remember seeing what I thought was a touch screen driver when looking under programs and features in windows 8.1 before the upgrade. I think it was called magic something or other... Microsoft's website indicates that windows should have touch support baked in, so I'm not sure why this is an issue.

try installing the windows 8.1 driver for your touch screen maybe?i had to install the win 8.1 wi-fi driver because the win 10 default was awful, and it worked (and still works) perfectly.

HP Spectre x360 13-4002dx active pen and other issues

Hi, I'm havng issues with my active pen, but wasn't sure if it's an issue with my laptop or stylus (or if it's a software/driver issue). Is there an easy way to tell?Also, I've been using my laptop for a month now, and recently have had other issues, listed below. I wrote them down below in case that could provide some information, and/or if those issues are something I should be concerned about and should try to fix. To begin with, after doing some research, I bought a Synaptic active stylus (the Dell one), which worked very well for the first two weeks until last week. All of a sudden, it started to respond very awkward and randomly, sometimes it's too sensitive and draw lines even when the pen was off the screen, and sometimes it didn't draw anything at all even though I see the small circle following my pen tip. I initially thought it was due to low battery, but it's the same issue after I replaced the battery. Right now, the laptop doesn't respond to pen touching the screen (no clicks, no writings), although the pointer follows the pen. Any ideas on how to resolve this issue? How do I know if it's the pen that is faulty or if it's the laptop? Other issues I had or am having:1. Today, I had a BAD_POOL_HEADER error and blue screen of death. After reboot, everything seems to still work, but the login is now much slower. It's very fast to reach to the login screen, but it takes 2-3 minutes to bring up the desktop and other startup applications after I enter my password (I think it used to take less than 10 seconds). I tried rebooting 2-3 times, and it was always the same. 2. The laptop seems to gain heat very easily. With moderate workload (example, some websites with flash advertisements or videos), it can easily go above 70 degrees Celsius on either core (according to CPUID HWMonitor). One time, the system actually failed and forced hibernated due to overheating. (To me, the screen went blank all of a sudden. I turn the laptop back on, and the screen printed a message for a while saying it forced shutdown due to overheating. I realized it was hibernation after I logged in since I see all my windows) 3. On the second day of use of this laptop, the laptop just shutdown for no good reason, and then couldn't boot, saying it cannot find boot image or something like that. I looked up the web and found that it could be a BIOS issue. It said to try reseting the BIOS setting, and then it worked. I also upgraded the BIOS image to the latest after this incident. 4. This is probably more a router issue, but I initially had problems connecting wireless to my router. It was solved after changing my router. For those who are interested, the details is as the following: my old router supported up to 802.11n , but not 802.11ac, That shouldn't matter, but all wireless connections get disconnected once in every several hours if my HP Spectre x360 is trying to use the wireless. However the wired connections stayed ok when this happens, so the router is only "partially" killed. The fact that all wireless connections are getting killed seemed to me that the router didn't like something from my HP laptop. To be fair, I didn't try not using my HP laptop to see if the issue goes away, so it could be a coincidence that the router started to go faulty at the same time I bought and used my HP laptop. Anyways, it seemed it's a router issue, so after replacing the router. the issue went away. Thanks.

Will investigate and let you know what I can find out.
Although I am an HP employee, I am speaking for myself and not for HP.
Please click the little thumbs-up dealybopper to the lower right if my reply was helpful to you. Please mark Accept As Solution if it solves your problem. This will help others, too!

A few questions before buying a spectre x360

Hi I'm considering buying a 13" Spextre x360 once Win10 arrives in final version - but have a few questions before going ahead. Mostly looking into the 4041no (i'm from Denmark) - or similar configuration. I need a configuration with at least 500 GB of hard drive and 8 GBs of RAM. 1. Will the spectre support all the new windows 10 touchpad gestures (similar to OS X/Mac gestures)? I have read something about the touch pad on the not being a "precision touchpad" but instead being run by synoptic drivers or something. Don't know exactly what it means. I come from a Mocbook Pro - and these gestures are so good. 2. One of the things some talk about in reviews is heat - that the x360 gets very hot to hold. Even just browsing the web. And also fan noise being loud. Any experience here - is it just a few unfortunate buyers, or are any of these issues generic. 3. Browsing the web there are so many different model numbers, that i can't keep up - and some of them seem to be identical configurations. Is there any overview of what is what. For instance 4041no and 4040no seem identical - but there is a difference in price, at the stores i have seen online. Similarly there is a 4030no and a 4032no. What are all these models. different numbers for every store/country/????. Any help here.. 4. The 4041no model i'm looking into has this QHD screen. Very high resolution. How is that in everyday life for surfing the web (mostly Chrome), Photoshop, watching movies local/streaming and more. It seems that everything will be very small, or is there scaling options or other stuff that makes this high resolution usable in real life. Or maybe lower the resoltion in settings. Any experience? I will soon try to find one in a real store to try out if possible. Think i'll start with those questions :-) And maybe also some generel feedback on the spectre x360. Thanks /Jonas

Hi Jonas,
I have the 4014 model (core i7, 256gb ssd, 8gb ram and FHD screen) so I can answer some but not all of your questions.
1. Touchpad is responsive and easy to use for me. Just upgraded to windows 10 and multi touch gestures are working fine. Three finger tap to open search, four finger tap to open the quick settings panel. Three finger flicks do app switching and minimising. The pad is controlled by the synaptic driver, but it has quite a few options and seems to work well for me.
2. Heat is not an issue for me. Sure, it gets warm when running intensive tasks, but as long as you are not pushing the cpu for long periods of time, it will be fine on your lap. Browsing the web, the fan will come on briefly when I load 10 or more tabs at a time, otherwise the fan will remain off.
Being an aluminium chassis, it has the ability to transfer heat out of the shell more easily than a plastic laptop, so you might notice it getting warm quicker, but it also cools down fast.
The fan is no louder than any other laptop I have used.
3. Can't help you with model numbers, sorry.
4. I'm finding that a lot of applications do not scale correctly on my FHD screen, so I can imagine that the QHD would be the same or worse. Most of the time, you can get the applications to look better by turning off display scaling in the compatibility settings. Sometimes this means that the application then looks smaller on screen, though text, images and icons are sharp, they are harder to read. The QHD would make these apps even smaller. I do not think QHD is worth it on a small screen for this reason.
In general the laptop works well. I use it in my job as a teacher, and being able to convert from laptop to tablet is a huge benefit. It is super fast to start up and easily gets me through a school day (quite often getting home with more than half a charge). I will just close the lid between uses and it sleeps, drawing very little power. It is capable of running Photoshop and office apps, while browsing the web and doing some light duty CAD modeling on the side.
One small issue that I and a few others have had is a crackling, buzzing noise due to the processor power regulation. Only audible in really quiet rooms or when putting an ear close to the device, when the computer is idling. Not an issue for everyday use, but something to be aware of if you have sensitive hearing or are annoyed by slight imperfections.
Hope that answers a few of your questions.

Spectre x360 touch screen fails

Similar Messages

Maybe you are looking for