Speed capped at 0.5 mbps?

Hi guys.
I live in a rural area around 4 miles from the nearest exchange. I have been with BT Broadband for several years and have always had a speed of around 0.5 megs and my intenet never looses sync (it may be worth noting i am on bt option 2, up to 16 meg i think). Recently i asked my neighbour (who is connected to the same telephone pole outside our house what speed his broadband was. He is with another isp (not BT) and said he gets a steady 1.5 meg speed and has done for over a year. At first i figured maybe something was wrong with the internal wiring in my house. So after some research i decided to removed the bell wire to all extension sockets and have installed a bt adsl faceplate on the master socket. (Also my router is connected to the master socket). I have also carried out a quiet line test on the line which seems to be perfectly silent.
Here are the stats of my Bt Home Hub 3
These results are identical when i plug the router straight into the test socket.
Obviously i have a rather long line to the exchange (61.7 db att) but i also noticed my Noise margin seems rather high or is that normal? Here is also my speed test result.
Also i have just tried a different router (TP-LINK TD-W8960N) which had no real speed improvement. Here are the statistics it gave me.
I notice this router says i have an attainable sync rate of 1920?
So to sum up, I was wondering is it possible that my speed has been capped at 0.5 megs? And if so can this be reset?
It may be worth noting that about a year ago i had trouble with a dodgy router plug on my home hub 2 which kept turning the router off. Is it possible this is why i was capped?
I am not expecting to get superfast speeds as i am living in a rural area. But it would be nice to atleast get the same speed as my nextdoor neighbour. 0.5 Megs is painfully slow in this modern day world. It seems i am the only person i know who still has to wait 15 minutes to watch a 360p youtube video.
If my speed does not improve i may consider moving to the same isp as my neighbour (although personally i would have liked to stay loyal to bt)
Thankyou for any help you can give me. Gav
Solved!
Go to Solution.

Hey guys just thought i'd let you know that the moderators have been in contact with me. Totally surprised at how quick they replied to my request. (Less than a day)
Big thanks to Dean one of the mods. He has uncapped my line and im now receiving a stable 1.75 Sync speed.
Really amazed by how helpful you have all been and what a great job the mods are doing. Hopefully will be getting speeds around 1.5 Meg now which is 3 times faster than what i have been working with for the past several years.
It doesnt seem like much to some of you townies and city peeps. But for a rural area im really pleased with that.
So big thanks to Dean the mod, and to all you guys for your help!

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