Speed connection loss issue since mid December

Morning all here,
We've been having speed problems since the middle of December. We've  had BT Total broadband since January 2009 with a very consistant and reliable 3-4 Mbps download speed, but since arround the 13th of Dec when we had a 24 hr power cut the line has never recovered. I've had a good look round the forum here re possible solutions and suggestions, tried all the tricks re the Openreach master socket faceplate, new microfilters etc but its not attainng the service we used to have.
Stats and speed test as of this morning attached below, we'd much appreciate it if someone here can have a look. The home hub 2 has been on for about 14 days now, but apeared to loose and reacquire connection on christmas morning. We were away for three days over that period but there was no power failure so it wasnt the route being power cycled.
Home Hub stats
ADSL line status
Connection information
Line state Connected
Connection time 4 days, 12:47:37
Downstream 704 Kbps
Upstream 448 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.1
Latency type Interleaved
Noise margin (Down/Up) 29.8 dB / 14.0 dB
Line attenuation (Down/Up) 51.0 dB / 30.0 dB
Output power (Down/Up) 15.9 dBm / 12.5 dBm
Loss of Framing (Local) 0
Loss of Signal (Local) 0
Loss of Power (Local) 0
FEC Errors (Down/Up) 82020642 / 42
CRC Errors (Down/Up) 94619 / N/A
HEC Errors (Down/Up) N/A / 33
Error Seconds (Local) 185309
Speed test.
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
450 Kbps
0 Kbps 500 Kbps
Max Achievable Speed
Download speedachieved during the test was - 450 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :704 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
Many Thanks for any assistance. 
Gordon

Thanks for the reply imjolly
I haven't done a quiet line test yet, I was trying to leave the hub online as long as possible over xmas to see if things improved, I had tried the hub in the master socket behind the faceplate, but there was no diference between speed tests with it plugged in there instead of the front faceplate socket or the extension it normaly sits in someplace else in the house.
Interestingly, I've just 5 mins ago spoken to my next door neighbour, he's just had an openreach chap in testing the line not half an hour ago. His homehub has turned out to have been fried during the power outage on the 13th Dec., its running slow and unreliably dropping out now and then. Openreach chap took it apart and you could see the damage to the circuit he said.
Now, where do we go from here, that doesn't involve having to speak to BT India I wonder? Should I have a peak inside our router or make the dreded phone call......aaaggghhhh..
Thanks for you attention again.
Gordon

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    I upgraded my scion tc back in may of this year to an ipod stereo my ipod worked great with it up until i synced it with itunes 7.0. After this the ipod would freeze up when changing tracks as well as the hard drive could be heard spinning. Ultimately one ipod has been destroyed and the replacement is on its way out. I have had the stereo replaced as well as the car completely checked over by scion and they cannot find anything wrong with it. It has also exhibited issues after being formatted by a mac as well as a pc both running the same versions of itunes and both had the same effect. Has anyone else experienced issues with ipod connectivity in cars since upgrading to itunes 7?
    pc   Windows XP Pro  

    I finally gave up on iTunes 7. After uninstalling iTunes 7 and reinstalling iTunes 6, my iPod became more reliable and Windows XP would consistently mount it. Even though iTunes 7 is well conceived, I founded considerably slower than version 6. The slowdown becomes apparent when iTunes automatically starts with connecting an iPod. Syncing the iPod with a large music database will cause a slowdown; even a crash.
    I do not believe that iTunes is multi-threading well on Windows XP. My other syncing applications do not put a strain on my computer’s resources. My computer handles Photoshop 10 megapixel processing and a 2 gigs bi-directional sync over my network without a hiccup. iTune grinds my computer to a halt with just a 2 gigs syncing to the iPod. In addition, all startup items were disabled in the troubleshooting process.
    Even though features like the Summary tabs and view by album art appeal to me, I will hold off on the iTunes 7 upgrade in place of speed and reliability. I have a couple recommendations as well. These suggestions are for people with large music databases and a large number of hard drive and firewire devices.
    TURN ON – Automatically update selected playlist only
    TURN OFF – Open iTunes when this iPod is attached
    If you restore you iPod, leave your computer alone for several hours while iTunes fills up a large capacity iPod. It took me all weekend to reload my iPod.

  • I haven't get any receipt of purchases since mid January 2014. How can I contact and let the itune fix this? (I live in Thailand, not available to call or find local support.)

    I haven't get any receipt of purchases since mid January 2014. How can I contact and let the itune fix this? (I live in Thailand, not available to call or find local support.)

    Has the ISP modems and routers been power cycled then tested again? 
    Possible ISP connection issues or LinksysSmartWiFi.com service outage maybe...
    Are FW versions on all routers up to date? 
    To safely update FW, I recommend doing the following: Download the FW file from the support site first.
    Disable the auto update feature on the router. <If this was on, possible someting was updated recently. I recommend leaving this OFF.
    1. Save router config to file first using IE or FF with all security add-ons disabled.
    2. Factory reset the router with all other devices disconnected or turned OFF accept for 1 wired PC.
    3. Reload or Update the FW using IE or FF. Just download the FW file to your local wired LAN PC.
    4. Factory reset the router and then set up from scratch first and test with out loading the saved config from file. Check to see if any problems are fixed before loading the saved config from file. Sometimes you need to set up from scratch with out loading the saved config file. Just safer that way.

  • Consistent Latency Issue since upgrading to 75/25

    A couple months back I upgraded to 75/25 on my account, ever since when playing one of my games I get massive amounts of packetloss on the very first hop right after the Verizon hops. Sometimes it is a little, under 4% and playable, most times though it is well past 10-15%, even as high as 50% and I just can't do anything, even connect. The trace is below.
    Tracing Zone: SSCE Hockey/Football Zone IP Address: 208.122.59.226
    Hop IP Address Host Name Loss(%) Min/Avg/Max Ping
    1 192.168.1.1 Wireless_Broadband_Router.home 0.0 0 0 10
    2 x.x.x.x L100.BFLONY-VFTTP-06.verizon-gni 0.0 0 0 100
    3 130.81.216.8 G0-0-5-2.BFLONY-LCR-21.verizon-g 0.0 0 0 20
    4 130.81.209.8 xe-4-1-6-0.NWRK-BB-RTR1.verizon- 0.2 10 20 130
    5 130.81.23.184 xe-1-0-2-0.NY5030-BB-RTR1.verizo 0.2 10 20 70
    6 152.63.10.57 0.xe-6-1-1.XT1.NYC4.ALTER.NET 37.7 10 30 90
    7 152.63.22.225 GigabitEthernet6-0-0.GW18.NYC4.A 0.0 10 40 80
    8 65.217.199.202 internap-gw.customer.alter.net 0.2 20 30 230
    9 216.52.95.4 border3.po1-20g-bbnet1.nym008.pn 0.0 10 30 210
    10 63.251.26.2 inapvoxcust-8.border3.nym008.pna 0.0 10 30 70
    11 208.122.44.201 0.ae59.tsr1.lga3.us.voxel.net 0.0 10 30 240
    12 173.231.161.2 4000.te1-49.esr2.ldj1.us.voxel.n 1.1 20 40 90
    13 173.231.134.186 <unknown> 0.0 10 40 80
    14 208.122.59.226 zone.rshl.org 0.0 10 40 100
    Cycles: 339
    As you can see, I let it run a few minutes. The game has a built in trace program. The 6th hop, very first after Verizon, has 37% packetloss. I'm guessing this is a major hop somewhere and something I have no control over. I've tried restarting after doing a dhcp release and it normally doesn't work.
    thanks

    Alter.net is the old UUNet/MCI Backbone that Verizon currently owns. So, your packet loss issue is found right there on the Verizon backbone. The question now is, are you only seeing latency and packet loss to that router or does it continue onward on a consistent basis? It's fine if a single router drops packets since they can be set to do that, but it's not OK if it is going from one router and continuing to the end
    To rule out any issues with FiOS in the Buffalo area, here's a WinMTR AND a Traceroute to that server from my DSL connection which has some light web browsing and some games running on it.
    Tracing route to zone.rshl.org [208.122.59.226]
    over a maximum of 30 hops:
    1 <1 ms <1 ms <1 ms 192.168.3.1
    2 7 ms 6 ms 7 ms 10.41.15.1
    3 6 ms 6 ms 7 ms P1-0.BFLONY-LCR-02.verizon-gni.net [130.81.195.222]
    4 20 ms 19 ms 21 ms so-3-0-0-0.NY325-BB-RTR2.verizon-gni.net [130.81.28.136]
    5 20 ms 20 ms 19 ms 0.so-6-0-3.XT2.NYC4.ALTER.NET [152.63.10.25]
    6 20 ms 19 ms 21 ms GigabitEthernet7-0-0.GW18.NYC4.ALTER.NET [152.63.22.229]
    7 21 ms 19 ms 19 ms internap-gw.customer.alter.net [65.217.199.202]
    8 21 ms 20 ms 20 ms border3.po1-20g-bbnet1.nym008.pnap.net [216.52.95.4]
    9 36 ms 47 ms 36 ms inapvoxcust-8.border3.nym008.pnap.net [63.251.26.2]
    10 20 ms 19 ms 19 ms 0.ae59.tsr1.lga3.us.voxel.net [208.122.44.201]
    11 23 ms 23 ms 20 ms 4000.te1-49.esr2.ldj1.us.voxel.net [173.231.161.2]
    12 21 ms 21 ms 21 ms 173.231.134.186
    13 20 ms 65 ms 22 ms zone.rshl.org [208.122.59.226]
    Trace complete.
    WinMTR Statistics
    WinMTR statistics
    Host
    Sent
    Recv
    Best
    Avrg
    Wrst
    Last
    192.168.3.1
    0
    535
    535
    0
    0
    1
    1
    10.41.15.1
    0
    543
    543
    7
    9
    67
    7
    P1-0.BFLONY-LCR-02.verizon-gni.net
    0
    543
    543
    7
    8
    55
    7
    so-3-0-0-0.NY325-BB-RTR2.verizon-gni.net
    0
    543
    543
    18
    25
    133
    19
    0.so-6-0-3.XT2.NYC4.ALTER.NET
    14
    358
    311
    26
    43
    150
    31
    GigabitEthernet7-0-0.GW18.NYC4.ALTER.NET
    1
    537
    536
    46
    60
    114
    64
    internap-gw.customer.alter.net
    1
    535
    533
    18
    23
    218
    20
    border3.po1-20g-bbnet1.nym008.pnap.net
    0
    543
    543
    19
    25
    202
    20
    inapvoxcust-8.border3.nym008.pnap.net
    0
    542
    542
    25
    46
    84
    30
    0.ae59.tsr1.lga3.us.voxel.net
    2
    501
    491
    58
    67
    259
    61
    4000.te1-49.esr2.ldj1.us.voxel.net
    0
    541
    541
    26
    45
    87
    26
    173.231.134.186
    0
    543
    543
    19
    21
    79
    20
    zone.rshl.org
    1
    533
    531
    19
    40
    105
    42
    So yeah, there is certainly some loss with that router but it's hard to say for sure if that router is problematic. The two hops in PNAP are not losing data so it suggests that things may be fine but the alter.net router may be under a good amount of load. They have been problematic like that since Sandy though!
    ========
    The first to bring me 1Gbps Fiber for $30/m wins!

  • My Internet Connection Dropping Issues...

    I too am having the occasional Internet connection dropping issues.  Phone and TV continue to work.
    Since I had Fios installed last November I am on my third ONT and 2nd router.  When I called in my latest drop yesterday the call center person told me I had a hardware issue because my computer had a valid IP address assigned.  I tried to teach her something about DHCP but she would not listen to me.  I asked her to please reboot the ONT and she refused because "nothing was indicating a problem with it".  Whatever...
    Each time the Internet goes out the router acts fat and happy.  I have full green on WAN Coax, and strangely enough, a flashing green Internet activity indicator.  Logging into the router shows that I am MOCA connected and assigned a WAN IP address.  But I can't get out past the router at all.  On the event that led to me getting a replacement router the lady said she could talk to the ONT just fine, but not the router.  We reset the router and ONT port numerous times and the connection finally came back up.
    I am not sure of the protocol between the ONT and router, but I think the ONT is keeping enough signal going to make the router "think" its happy, but then the ONT is not passing packets at some point.  After yesterdays call and the refusal to reset the ONT I just hung up on her and reset it myself.  Of course everything started working just fine...like I thought it would.
    So what is the issue here?  Is MOCA a mess?  Is an Ethernet connection to the ONT better?  I am utterly disgusted with this miserable system and can't afford to continue having these outages.
    I should also add the other wonderful features I have seen.  When I tried to powercycle the *new* router yesterday it decided to dump its entire config including my port forwarding.  Nice...  And I have given up using wireless because if I set the router for WPA it locks up so hard that it takes a master reset to get going again.
    Anyone have some advice on getting this system stable?

    I would try using a non-verizon router.  I used the Netgear router and it fixed my problem.  The Verizon router seem to be pieces of garbage and they over-hear.

  • Connection loss SUM GUI to SL Controller

    Hi experts,
    I am experiencing an issue that I need to resolve. It is that I lose the connection from SUM GUI (locally) to the SL Controller running on the remote server.
    Currently I am doing an upgrade and after some time, e.g. when I have an error and don't notice it immediately, I get a warning message.
    "The connection to the SL Controller is down.
    The SDT GUI will reestablish the connection, when possible."
    On the server I get the following error message:
    May 26, 2014 7:49:47 AM [Error]: com.sap.sdt.engine.core.communication.FactoryAlreadyRegisteredException: Factory for key 'com.sap.sdt.engine.core.com
    munication.FactoryKey@13c2c5f4' is already registered.
    May 26, 2014 7:49:47 AM [Error]: com.sap.sdt.engine.core.communication.FactoryAlreadyRegisteredException: Factory for key 'com.sap.sdt.engine.core.com
    munication.FactoryKey@13c2c5f4' is already registered.
    May 26, 2014 7:49:47 AM [Error]: com.sap.sdt.server.core.ServerException
    May 26, 2014 7:49:51 AM [Warning]: Connection has been shutdown: javax.net.ssl.SSLException: java.net.SocketException: Broken pipe
    May 26, 2014 7:49:51 AM [Warning]: Error while closing connection.
    May 26, 2014 7:49:51 AM [Error]: com.sap.sdt.engine.core.communication.SendException: Error while sending data.
    Network input/output exception has occurred: Connection has been shutdown: javax.net.ssl.SSLException: java.net.SocketException: Broken pipe
    javax.net.ssl.SSLException: Connection has been shutdown: javax.net.ssl.SSLException: java.net.SocketException: Broken pipe
    javax.net.ssl.SSLException: Connection has been shutdown: javax.net.ssl.SSLException: java.net.SocketException: Broken pipe
    javax.net.ssl.SSLException: java.net.SocketException: Broken pipe
    java.net.SocketException: Broken pipe
    May 26, 2014 7:49:51 AM [Error]: com.sap.sdt.engine.core.communication.SendException: Error while sending data.
    Network input/output exception has occurred: Connection has been shutdown: javax.net.ssl.SSLException: java.net.SocketException: Broken pipe
    javax.net.ssl.SSLException: Connection has been shutdown: javax.net.ssl.SSLException: java.net.SocketException: Broken pipe
    javax.net.ssl.SSLException: Connection has been shutdown: javax.net.ssl.SSLException: java.net.SocketException: Broken pipe
    javax.net.ssl.SSLException: java.net.SocketException: Broken pipe
    java.net.SocketException: Broken pipe
    My current assumption is that the firewall drops the connection due to inactivity.
    The main issue then is:
    although I restart my local SUM GUI and reconnect to the server I can't continue the upgrade because the Buttons are "unclickable" (grey).
    Currently I always had to restart SUM including the services on ther server (SL controller).
    My question is:
    what can I do to avoid this connection loss?
    Is there a option to set a "keep alive" to the network connection?
    so that the firewall does not validate the connection as idle and drops?
    Unfortunately we can't do much about the firewall settings due to security restrictions.
    I would be glad to hear from you.
    Kind regards,
    Niklas

    Hi Mathias,
    I got an answer from SAP. There is no option that can be executed with STARTUP to solve this.
    I already proposed to forward this request to the dev team at SAP
    What I am currently doing is:
    Start the GUI and keep it open only if I know if there is are Actions coming next, otherwise I close it (only the GUI) and when some time has passed by I logon again to check.
    This is a really bad solution, but currently the only one.
    Regards,
    Niklas

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