Speed dial urgent help

the story so far...
so far so good after my first week of owning a Q10.
updated software and only problem was that it duplicated all my contact entrys so had to manually delete over 260 entries.
the urgent advice i need now is about setting speed dials.
i go to phone page > pull down from top screen > settings > keypress speed dial > set as 9/c security - 8/x fire  or
2 /e cardiac arrest
as you can guess i work in a hospital. the problem is when i press the fast key for any that ive programmed in it brings up a page for:
call a contact
text a contact
applications - bbm / calculator / callender / camera
so its thinking i want something in C and not the speed dial.
any ideas as this is quite important especially if we have a crash call/cardiac arrest  and i have to faff about dialing the emergency number.
thanks in advance
Solved!
Go to Solution.

3rd time lucky.
now this is strange.
ive just joined 3 other forums including vodafone to see if anyone else has any ideas.
15 minutes ago it was still doing the same thing and taking me to a menu screen.
i download a screen capture app so i can post exactly what its doing and guess what... its working.
i press one of the storred fast dial numbers to get  a screen shot and it dials the number.
only thing i could put this down too is a glitch in the software and loading a new program has kicked its **bleep** into gear.
so i can thankfully say.... case closed.

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