Speed down again !

Hello,
A few months ago i experinced this and its happened again today, usual thing with the BT Customer Service - No help at all wait 5 days and some one will call you back etc.
Well last time i came here i got th problem sorted so hopefully i can again :-)
My HUB is the version 3 (black one)
This is the info which i found -
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
1 days, 01:57:12
Downstream:
2.469 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
23.6 dB / 25.0 dB
Line attenuation (Down/Up):
36.6 dB / 20.5 dB
Output power (Down/Up):
18.9 dBm / 12.4 dBm
FEC Events (Down/Up):
592423 / 25
CRC Events (Down/Up):
1328 / 13
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
8021 / 22
Error Seconds (Local/Remote):
903 / 56
The test i did earlier today is the following -
    Download Speed
   1.94 Mbps
0 Mbps   2 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.94 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :2.53 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
You can see the ip is fixed again because i usually do get brilliant speeds of 5-7 mbps which for a 8mbps connection is good but this happens every 2 -3 months, fibre is installed near us and we have everything on my village but the cabinet is not enabled yet.
Hope fully i can get some help, i cant even use Youtube etc.
Thanks in adavance.
Henry

it's not th ip profile that is the problem it is you lower than normal speed due to your very high noise margin of 23.6db. have you been having problems with your connection dropping or have you been manually been resetting hoping to get speed back or a combination of both? you need to leave connection with no resets
try quiet line test dial 17070 option 2 should be quiet and best with corded phone if cordless then dull hum normal
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BT turning speed down and latency up ??

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Hi All & Happy new year
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2. Newcall (resold Tiscali ie TalkTalk) awful, ever degrading service, speed, latency and "locking/freezing" where had to reboot router to reinitialise connection to exchange.
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Sorry to hear that your having issues with your BT Retail services.
You will either be on the ADSLMax (upto 8mbps) service or if your exchange has been BTw 21cn upgraded you maybe on the ADSL2/2+ (upto 12/20mbps) service depending on your line quality and length.
However these upto speeds may not be the speeds you will get as ADSL broadband connections are very dependent on the distance from your property to the exchange and the quality of your line. The further away you are from your local exchange the slower your broadband speed will be.
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Please see Keith's help guide here: Helping forum members to help you, it will go through some checks that are needed for us to help you.
A summary of the checks are:
1a) Is your router/Homehub connected by a BT NTE5 master socket, Adsl Filtered Master Socket or Extension Socket? Please bear in mind that extension cables and extension sockets can reduce the broadband's performance. If you have an Old LJU master socket then please say.
1b) Have you tried the Test Socket? - if you have one. - Bear in mind that lots of manual distconnections/turning off the router/HomeHub will cause you more issues as the DLM will either reduce your sync rate, increase your noise margin or put you into a banded profile.
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3) is there any noise on your line. dial 17070 option2 ,called quite line test, from landline phone. should be silent but slight hum normal on cordless phone.
4) please post adsl line statistics
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or http://bthomehub.home/index.cgi?active_page=9118 (for bthomehub3.A firmware ending in 94.1.11)
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• http://192.168.0.1 for a netgear router and look for ADSL adsl statistics with information like noise margin and line attenuation, connection speed
• http://192.168.2.1 for a belkin router and look for ADSL adsl statistics with information like noise margin and line attenuation, Data Rate
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