Speed droped please help

hey guys been with bt few months now always got 8.00 mbbeen connected for last 7 days perfect was on pc last night but noticed flashing broadband light on hub next day when on laptop noticed speed has dropped to 6.30mbs which is quite a big drop rang bt they did tests etc said its showing 9.00mb etc they said theres nothing they can do then i was cut of ??? heres my details
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 13:09:16
Downstream:
7.219 Mbps
Upstream:
1015 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
9.7 dB / 5.6 dB
Line attenuation (Down/Up):
40.1 dB / 26.6 dB
Output power (Down/Up):
19.9 dBm / 12.4 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
140 / 337
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
224 / 375
Error Seconds (Local/Remote):
117638 / 2703

Hi Welcome to the forums
Here are some help pages done by CL Keith http://forumhelp.dyndns.org/speed/Speed.html
your noise margin is higher than the normal default 6dB that will reduce your connection speed this is due to noise on your line causing disconnections if you carry out the check posted here and post back the results then we can help you further
Can you also post the full results from BT Speedtest speedtester.bt.com
Have you tried connecting to the test socket at the rear of the master socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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http://www.speedtest.net/result/1035505604.png
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regards
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ADSL line status
Connection Information
Line state
Connected
Connection time
0 days, 01:26:04
Downstream
160 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
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Line attenuation (Down/Up)
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Output power (Down/Up)
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Loss of Framing (Local/Remote)
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Loss of Signal (Local/Remote)
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Loss of Power (Local/Remote)
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FEC Errors (Down/Up)
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CRC Errors (Down/Up)
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HEC Errors (Down/Up)
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Error Seconds (Local/Remote)
29 / 3
Download Speed
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0 Kbps
250 Kbps
Max Achievable Speed
Download speedachieved during the test was - 79 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :192 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
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regards

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< Edited by Host >

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Mac OS X 10.5.8
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PLEASE HELP! SLOW SPEED FOR 5 WEEKS!

Hey all, i've come here as a last resort as im sick of my slow infinity speed and sick to death with bt customer service which does not exist!
Since before christmas my bt infinity package 1 38down/10up has been playing up after 12 midnight! usually after this time my speed would go down from 37download to around 0.5/0.1 soo low that i can't load a web page. Ive tried for weeks contacting bt which takes me to the offshore call centre where iv'e been fobbed of that an engineer is investigating an issue at the exchange or that the issue will be fixed in either 24, 36 or 48 hours numerous times to which it has not.
This last week my internet speed has dropped during the day time where before in the day it was a solid 37down and 10 up it now goes down to 10 meg and now its gone down to 0.1 meg. It went down to 0.1 meg today at around 6.30pm.
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1. Product name:
BT Home Hub
2. Serial number:
+068543+NQ41012931
3. Firmware version:
Software version 4.7.5.1.83.8.204 (Type A) Last updated 15/01/15
4. Board version:
BT Hub 5A
5. DSL uptime:
0 days, 00:07:34
6. Data rate:
9999 / 39993
7. Maximum data rate:
36556 / 97131
8. Noise margin:
30.5 / 22.7
9. Line attenuation:
13.5 / 12.8
10. Signal attenuation:
13.7 / 12.8
11. Data sent/received:
0.2 MB / 0.1 MB
12. Broadband username:
[email protected]
13. BT Wi-fi:
Yes
14. 2.4 GHz Wireless network/SSID:
BTHub5-QTSG
15. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security:
WPA2
17. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID:
BTHub5-QTSG
19. 5 GHz Wireless connections:
Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security:
WPA2
21. 5 GHz Wireless channel:
Automatic (Smart Wireless)
22. Firewall:
Default
23. MAC Address:
34:8a:ae:bb:d4:80
24. Modulation:
G.993.2 Annex B
25. Software variant:
AA
26. Boot loader:
1.0.0

Can someone please help me too! before christmas i was getting low speeds after 12 midnight, going down to 0.1 meg for over 5 weeks now ive had this problem and now in the day where i used to get a solid 37meg down im now at different times, started today at 6.30pm im going down to 0.1 meg.
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stats avalibe here:
1. Product name:
BT Home Hub
2. Serial number:
+068543+NQ41012931
3. Firmware version:
Software version 4.7.5.1.83.8.204 (Type A) Last updated 15/01/15
4. Board version:
BT Hub 5A
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0 days, 00:45:18
6. Data rate:
9999 / 39993
7. Maximum data rate:
36556 / 97131
8. Noise margin:
30.5 / 22.7
9. Line attenuation:
13.5 / 12.8
10. Signal attenuation:
13.7 / 12.8
11. Data sent/received:
0.2 MB / 0.1 MB
12. Broadband username:
[email protected]
13. BT Wi-fi:
Yes
14. 2.4 GHz Wireless network/SSID:
BTHub5-QTSG
15. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security:
WPA2
17. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID:
BTHub5-QTSG
19. 5 GHz Wireless connections:
Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security:
WPA2
21. 5 GHz Wireless channel:
Automatic (Smart Wireless)
22. Firewall:
Default
23. MAC Address:
34:8a:ae:bb:d4:80
24. Modulation:
G.993.2 Annex B
25. Software variant:
AA
26. Boot loader:
1.0.0

Speed droped please help

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