Speed dropped last week and hasn't recovered...
Hi,
So my internet speed dropped significantly last week and hasn't recovered. I'm wondering if I need a manual intervention to reset my profile but hopefully someone more ADSL-knowledgeable out there can assist. Note as a professional software engineer I'm reasonably tech savvy, and have taken all the usual steps:
* Router is now permanently plugged into the test socket, and has been for weeks, ruling out any internal wiring
* Have tried different routers. I found the HomeHub4 to be unstable (needing to be factory reset regularly) so am currently running with a TP-Link N600 which has been rock solid since powering on weeks ago.
* Firmware in router up to date, no viruses or spyware on any attached devices
* Speed checks all the same regardless of device (phone, tablet, laptop) or connection method (wired, wireless 2.4GHz, wireless 5GHz)
* Router resets made no difference
* Until I switched to BT a couple of months ago I had rock solid 8 to 10 megs download (definitely starting to wish I hadn't switched from Sky, although they had their own set of issues!). In fact until a week ago BT's speed had been pretty reliable, sometimes as low as 8 megs download, but sometimes up to 14 megs download.
Here are the stats from the router:
I have also run various speed tests (including BT and BT wholesale) which all confirm the same results. Ping times around 45ms, download speed 1.95 meg, upload speed 0.75 meg. It has been many years since I have experienced such a low internet download speed, and it is only just capable of streaming low resolution content, HD is definitely off the cards!
Looking at the router stats that SNR Margin looks high? I'm assuming my low sync rate is due to that? However I can't see anything that has changed physically in my setup in the last week. Could be exchange-side? Also note I did the "quiet line" test by calling 17070 (option 2). No obvious noise, just a very quiet digital hiss (I'll try to get an analogue phone and do the test again). However it sounded pretty clean to my ears.
Finally samknows tell me my exchange is 1038 metres away and I should expect at least 6.5 meg download.
So I'm a little bewildered why I'm now having to live with such poor download speed when for at least the last 4 or 5 years I've consistently had at least 6 meg download and usually somewhere between 8 and 10 meg (and as you can see from the router stats it was as high as 14 meg since the router was powered on).
If I could upgrade to Infinity or Virgin cable I would do so in a heartbeat but sadly neither are in my street. I was hoping that with a few days of stable connection my speed would increase but this hasn't happened. Any assistance or advice on the above would be very much appreciated.
Cheers,
Tich
Solved!
Go to Solution.
Hi,
Many thanks - I had no awareness of "banded" profiles before! Sadly I just did a last-ditch router reset this morning to see if it would assist (before posting here). Previously it had been up for 5+ days with no resets, and a very stable (but slow!) 2 meg download speed. My current connection time is 0 day(s) 01:11:18 so obviously far less than 3 to 5 days. Willing to wait another 3 to 5 days to see if it improves, but I did that last week to no avail (kicking myself for not screen grabbing my uptime prior to resetting this morning now!).
Is there anything else I should do other than wait another 3 to 5 days and post again confirming a continuation of the problem?
Cheers,
Tich
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