Speed dropping wifi and wired

hi all new on here so thought i would give it a go,
i have had bt infinity installed,
it as been in just over a month now and i have had at the best about 5 days with out a problem, i have had to phone up support our nice friends in India who read from a computer, so we can go through the regular diagnostics and get now where,
my problem is the dropping of wired and wifi and low speeds i have done all what i can think of ie, master socket line test (quiet test) no noise on line, turn of smart setup, channel changing and all to no avail i have the latest firmware update for my BTHub5a dual wifi not synced this happens at different times of the day done speed tests sometimes no server and did not complete, at my wits end, thinking of canceling as they are not providing a service i signed up for, sent email to watchdog this morning and i am making a complaining to ofcom, regards picktech thank in advance for any help

You can try fixing wireless problems by turning off Smart Wireless and splitting the 2.4 GHz and 5 GHz bands. To do this:
1. Go into your advanced settings on the HH5 and select the wireless tab.
2. Then select the 5GHz tab and select NO to "Sync with 2.4 GHz:".
3. Then choose a new SSID by adding "5" to the existing one, so you can tell the difference between 2.4GHz and 5GHz bands.
4. While you're there change "Channel selection:" from "Smart wireless" to the current channel.
5. Then press the "Apply" button.
6. Then choose the 2.4GHz tab and change "Channel selection:" from "Smart wireless" to the current channel on 2.4GHz.
7. Then press the "Apply" button again.
Now on your devices you can select which SSID (which band, 2.4GHz or 5GHz) to connect to.
If you found this post helpful, please click on the star on the left
If not, I'll try again

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Hello Randy3,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
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I have reinstalled the current firmware, same problem, though I have made some more observations...
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My iPad2 is suddenly dropping wifi and bluetooth connections

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In your opinion, what would be the best configuration of a combination WiFi and wired network. Here's the situation. In my apartment, my living room is very close to my office, WiFi converage is good from the LR to the office where I have my servers and internet connection etc. But in order to provide stellar performance, I wanted to add an Access Point or Airport Express in the LR to make the signal that much better.
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SlevinKelevra wrote:
In your opinion, what would be the best configuration of a combination WiFi and wired network. Here's the situation. In my apartment, my living room is very close to my office, WiFi converage is good from the LR to the office where I have my servers and internet connection etc. But in order to provide stellar performance, I wanted to add an Access Point or Airport Express in the LR to make the signal that much better.
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WiFi Dropping On and Off

I got my 3g iPhone over the weekend, and have had trouble staying connected to WiFi networks. I've tested on three different WiFi networks and had the same results:
1. iPhone takes awhile (maybe a minute or so) to find the network in order to sign on initially.
2. iPhone often does not show full strength on the WiFi signal indicator, even when I am within 5-10 feet of the wireless router, with nothing between iPhone and router.
3. iPhone will lose WiFi connection within 1-3 minutes, and periodically pick it up again, dropping on and off with no perceivable rhyme or reason. This happens at very close distances to the router, and farther away (25-50ft.), and it happens without moving the iPhone...sitting on a table or desk, it will just drop WiFi and pick it up.
Anyone have any thoughts on this? Thanks.

Trey Miller wrote:
I am open to changing the channel on the wireless network, but given the zero-distance scenario above, >isn't it safe to rule out interference?
No. The devices described in the article above can still cause interference.
Is there any chance this is an iPhone hardware issue? If so, what are my potential remedies, given that I >bought it less >than a week ago? It seems unlikely to me, but I hate beating my head against the wall >unnecessarily.
This does not sound like a hardware issue with the iPhone but, if you believe it is, you can make a reservation to see a Mac Genius. The Mac Genius can take a look at the iPhone and test it with the open Wi-Fi network at the Apple retail store.
http://www.apple.com/retail/geniusbar/
I recommend restoring the iPhone to rule out software issues.
http://docs.info.apple.com/article.html?artnum=305744
Make sure the wireless router has the latest firmware updates available. Also, try to hard reset the router to factory default settings and reconfigure it.
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Huge speed drop and connection problem when answer...

About 2 days ago my internet speed dropped hugely and it's almost now unuseable. I've run a speed test and the results are below. Any idea on what to do to get this resolved?
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AndyMc what you have supplied is the wireless connection rate between the router and your wireless adapter this is not related to anything from Bt. This is the connection rate which I am sure would be related to a channel issue more than the connection dropping. Here is a link to the help site that will assist especially the link with regards changing the wireless channels. http://bt.custhelp.com/app/answers/detail/a_id/11381/c/346,1887,1889
Make the change and then disconnect and reconnect the wireless and notice if the connection rate changes. I am sure you will get some interesting results. A good little tool you can use is an utility called inSSIDer just do a google search and install that, it will show you where there may be a conflicting channel issue, the non shared channels are 1.6.and 11. If you need to diagnose the dropping connection problem then that is a different issue to the connection one.

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I had the same problem when I bought this model, actually what worked was driver "downgrade" to (Atheros Wireless LAN Driver V10.0.0.263)I tried several versions going down from the last upgrade until I found the driver that worked best and it’s working fine now for the last 3 months., You may need to deactivate automatic driver update so it would not revert to the “newer” version on Windows update.

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if i am on a wifi network using the internet, if someone tries to call me will my iphone just drop wifi and will the call still go through?

When connected to the internet via an available wi-fi network, you can receive calls while actively accessing the internet. During a call when connected to an available wi-fi network, you can access the internet if needed. It isn't possible to do the same with a first generation iPhone while actively accessing the internet via the cellular network.
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Speed dropping wifi and wired

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