Speed drops and lack of BT response

Hi,
Just venting my rage really, I have been attempting to get BT to recognise that something has happened to my connection and all I get is "it matches your IP profile". The thing is I have had 2 distinct step changes in speed, latency etc and they do not seem to recognise this is an issue. I got 40Mbps from December through to April with a rock solid connection, I have a samknows monitoring box connected direct to HH5 with gigabit cable so have good data summarised below. The connection was rock solid with very little deviation in speed until a big step change Feb equating to about a 15% speed reduction. This was all ok according to my line stats apparently, subsequent to that I have had another step change which has dropped it to 23% less than it was. I'm now on a HH5b trial and see another reduction but because I'm "within what's expected" BT don't take this seriously. I've never even had anyone suggest it's due to other factors such as more users and that it's just to be expected (which I coudl possible accept), I just get it's within stats.
The annoying thing is that any organisation worth it's salt should be looking at the rock solid nature of the connection early in the year and be striving to improve on it not reduce the service. I'm on the full unlimited service so it's not like it's cheap!
Anyone got any suggestions on how to get them to listen?
The usual things have been tried, new HH5, new cables, different computers etc!
Cheers
Demig
1 Jan 2014 - 27 Feb 2014
Average Mbit
Deviation
40.2
0.37
22 Feb 2014-22 Apr 2014
Average Mbit
Deviation
Speed reduction
34.3
0.74
15%
23-Apr-14
16.7
9.97
24 Apr 2014-2 May 2014
Speed reduction
30.8
1.2
23%

Doing it's thing over a large period of time maybe, certainly during the stable speed period the HH5a did a couple of changes per day as seems to be the norm. The 16 seems to have been a 'bad day' as I have several data points all low that day. It's of interest as it was immediately prior to the last drop.
Current stats on HH5b are:
Data rate 9801 / 324007
Maximum data rate 9437 / 456828
Noise margin 5.9 / 7.99
Line attenuation 0.0 / 23.510
Signal attenuation 0.0 / 0.0
and btwholesale speed test just gave
Download speedachieved during the test was - 30.69 Mbps
For your connection, the acceptable range of speedsis 25.09 Mbps-31.36 Mbps .
Additional Information:
IP Profile for your line is - 31.36 Mbps
Demig

Similar Messages

Broadband Speed dropped and wont come back

Hi, I need help and advice please.
Background info first though, so please bare with me.
During last July 2011 I was fed up of very low speeds and managed to get a BT engineer out to check the wiring etc... He did a great job by finding a badly insulated cable between myself and the Cabinet in our village. He also changed our master socket to a newer version.
Over the next few days my broadband speed went from 0.74mb download to 1.95mb download. Fantastic!
This speed has pretty much been a consistent rarely dropping below 1.7mb and at times has even gone up to my highest recorded of 2.46mb. I thought this was brilliant, I could watch iPlayer no problems and xbox live was even bearable (most of the time).
The big problem where I live is sometimes we have power cuts. Sometimes lasting hours but mainly just for seconds. Even so it switches the BB router off. (I know, but not my fault)
When we had the freak snow fall the other month problems started to raise their head. The computers in the household found issues connecting to the router and to resolve this BT BB Helpdesk kept advising me to reset router to enable connection. After connecting new ADSL filters the speed returned but connection issues continued.
BT supplied me with a brand new home hub 3 which I connected thinking it would give me my 2.4mb speeds again. Oh No. To be fare I think I was getting 1.95mb but I wanted more, as most people would. Why cant I get 2.4mb most of the time I have had for a few months.
Anyway I contacted BT who were kind enough to send a BT engineer out. He Said to me the Broadband speed is put out at the exchange (4.5km) at 8mb and comes into our village at between 3mb and 4mb. He detected no fault on the lines and spent the next 3 hours renewing 'D' and 'E' I think side of cabling (found this out later). He mentioned the noise was high but did something to lower it. On leaving he said I had 2.5mb and was confidant it would rise to 3mb.
Great not drastic but should give me 250kbs to 50kbs extra.
The day he was at my house we had 2 short power cuts followed by another couple some days later. This has not helped I'm sure.
NOW TO THE ISSUE.
My download speed since that day has not gone above 1.46mb download and every time I speak to the call centre they tell me my line is only capable of 2mb therefore 1.46mb is within acceptable range.
I am so tired of explaining that I was capable of receiving 2.4mb some 2 months ago yet now since the new hub 3 and line fiddling I am only capable of a 2mb downstream - 1.46mb DLS.
I know I have to wait 3 - 10 days but with power cuts its a nightmare, and they are so adamant about my 2mb downstream limit What the hell has happened.
Here is a link to my recorded (Speedtest.net) data over the past 11 months showing actual proof of receiving 2.46mb:
http://www.speedtest.net/results.php?sh=19a6b38248773feaa954bcf8e17ae768&ria=0
And here is my BT speedtester data:
1. Best Effort Test: -provides background information.
Download Speed
1.38 Mbps
0 Mbps
2 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.38 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :2.21 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1.5 Mbps
My home Hub data:
Line state:
Connected
Connection time:
0 day, 17:16:04
Downstream:
2,208 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
9.3 dB / 15.0 dB
Line attenuation (Down/Up):
56.5 dB / 31.5 dB
Output power (Down/Up):
18.1 dBm / 11.9 dBm
FEC Events (Down/Up):
12650 / 48
CRC Events (Down/Up):
50 / 17
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
289 / 10
Error Seconds (Local/Remote):
0 / 0
Please Help me I know I've had better than this but all the numbers point to the fact I can no longer have them. Why?
Many thanks
Jon
Solved!
Go to Solution.

Hi JONNYYOUNG,
I'm not educated enough to help but it mat reassure you, as it did me, to know your circumstances are not unique.
Your story sounds very simialr to my experiende last November, speeds and line length being very similar. An engineer said there was noise on my line so he switched me to another pair. Did the engineer do that for you too ? Net result my speed dropped from ~2.3 to ~1.4Mbps.
Fortunately a 21CN upgrade at my excahnge has brought my speed back up to ~2.4Mbps.
I'm sure imjolly, john46 and maybe a mod if you need it will sort you out as well as they did me.
Good luck,
dfenceman
Best regards,
dfenceman

BT Infinity 2 Speed dropped and now doesn't recove...

I've had BT Infinity 2 for a couple of years now and it has been working flawlessly. I use a Fritz!Box 7390 router and have had no problems at all with it.
That is until mid-January 2014 when I noticed by connection speed dropping down to less than 40MB/s and about 9MB/s on the upload. Now some may say that this is fine, and it does exceed my promised speed of 31MB/s by BT, which is true. However for the last two years I've constantly had speeds of 55-70Mb download and upload speeds of 13-18MBs.
Speedtest.net is reporting: 40Mb download and 10.3 Mb upload.
I do a lot of file transfers and remote server work so I notice the speed drop.
The Frtiz!Box reports some interesting statistics. Currently it is showing this:
Receive Send
Max. DSLAM throughput 44000 12000
Min. DSLAM throughput 22000 6000
Attainable data rate 46200 18176
Current throughput 43984 12000
Now I know for a fact that prior to this issue the Fritz!Box has been reportinging a Max. DSLAM throughput of 79000 and 20000 with an attainable data rate of 81000 and 24000 respectively. I suspect that there is something wrong either at the exchange DSLAM or with the line in between.
From the above figures it suggests that I am only obtaining BT Infiinty 1 speeds on my line and not Infinity 2. However my account says Infinity 2 and checking with the BT guys they report that there is no problem because I'm getting more than that promised 31 MB/s.
Frustrating as I know this has changed in the last three weeks. What's more suspecious is that I have the Fritz!Box sete to disconnect/reconnect every day at 4am. This means that every day normally I get a varying speed e.g. one day it might report 60/14, the next 55/13, etc. However since I've noticed this problem the line speed never changes, constantly reporting 44/12 with no fluctuation at all. This has been happening for about 3-5 weeks.
I just wondered if there is anything I can do now to find out where or really if there is a problem. BT 150 telephone support in India don't want to know because they say I'm getting more than 31Mbs.
Thanks,
Gareth.

This is the full page of DSL stats from the Fritz!Box:
Receive Direction Send Direction
Max. DSLAM throughput
kbit/s
44000
12000
Min. DSLAM throughput
kbit/s
22000
6000
Attainable data rate
kbit/s
45036
16288
Current throughput
kbit/s
43984
12000
Seamless rate adaptation
false
false
Latency
8 ms
8 ms
Impulse Noise Protection
3
4
G.inp
off
off
Signal-to-noise ratio
dB
8
7
Bitswap
on
on
Line attenuation
dB
13
2
Profile
17a
G.Vector
off
off
Carrier record
A43
A43

Huge speed drop and connection problem when answer...

About 2 days ago my internet speed dropped hugely and it's almost now unuseable. I've run a speed test and the results are below. Any idea on what to do to get this resolved?
Also, every time I answer a call or disconnect a call the broadband connection is los which is very annoying! Again, any ideas about thats causing that?
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
102 Kbps
0 Kbps
250 Kbps
Max Achievable Speed
Download speedachieved during the test was - 102 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :2432 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps

AndyMc what you have supplied is the wireless connection rate between the router and your wireless adapter this is not related to anything from Bt. This is the connection rate which I am sure would be related to a channel issue more than the connection dropping. Here is a link to the help site that will assist especially the link with regards changing the wireless channels. http://bt.custhelp.com/app/answers/detail/a_id/11381/c/346,1887,1889
Make the change and then disconnect and reconnect the wireless and notice if the connection rate changes. I am sure you will get some interesting results. A good little tool you can use is an utility called inSSIDer just do a google search and install that, it will show you where there may be a conflicting channel issue, the non shared channels are 1.6.and 11. If you need to diagnose the dropping connection problem then that is a different issue to the connection one.

Connection speeds dropped and noisy line

Hi there,
We will be calling BT tomorrow about this as we have had some crackling noise on our phone line over the past few days and the noise margin has shot up and the speed dropped, broadband connections keeps dropping randomly and sometimes the speed drops to 2mb instead of the usual 18-19mb I get.
When I plug the phone directly into the socket I hear no noise on the line at all, when I plug the phone into the ADSL adapter I still hear no noise, when I plug the router into the ADSL adapter I start to hear noise when the router starts to connect up.
Dont have a replacement adapter tonight to test this theory so thought I would throw it out there for experienced users to comment on.
Thoughts?
As I said before my noise margin has went up quite a bit since this issue.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:00:52
Downstream:
13.35 Mbps
Upstream:
891 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
15.9 dB / 12.5 dB
Line attenuation (Down/Up):
14.9 dB / 10.6 dB
Output power (Down/Up):
19.7 dBm / 12.4 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
469 / 266
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
517 / 443
Error Seconds (Local/Remote):
38 / 124
Solved!
Go to Solution.

The noise margin will normally fluctuate but only very small amounts. You should find that noise margin is higher about lunchtime and as it get dark and more use the phoenline then noise margin starts to reduce and get lowest about 11/12pm and then the cycle starts again
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

PLW400 Speed drop and other issues

Hi..
I bought the PLW400 a while back and it's been working perfectly for months!.. but two weeks ago it stopped working.. so I turned it off and back on but still didn't work. So I did a full reset and reconfigured everything and it finally worked.. but the speed dropped from 20mb to 1mb!! and every few hours it stops working and appear to have lost connection or sometimes it works but with a super slow (dial up like) speed! and sometimes when it stops all of the sudden I see the LEDs blinking slow or turned off!
I've tried to plug it in different places and it was all the same, but when I tried plugging it in next to the main device in the same room I got 10mb.. better but still! my original speed when connecting directly to my router is 40mb!! What's going on here?
Has anyone else experienced something like this? can someone please help me?

Hi Husam,
Thank you for your questio. However this community is for Cisco Small Business Products and the PLW400 is a Linksys product. Here is the area that may help you further with your question. http://support.linksys.com/en-us/support/powerline/PLW400
Regards,
Cindy Toy
Cisco Small Business Community Manager
for Cisco Small Business Products
www.cisco.com/go/smallbizsupport
twitter: CiscoSBsupport

Frequent speed drops and router resetting itself.

Hello,
Over the past month I have been having two problems.
One of which is my broadband speed will randomly drop from 30mbps to as low as 2mbps, this problem will stay until I restart the hub and sometimes even that will not fix it.
The second problem is randomly throughout the day, usually around 4 times per day at random intervals, my hubs lights will all turn off except the power light which stays orange. Then it goes through the usual start up but takes around 5minutes to fully reconnect.
Obviously this is unacceptable, any advice would be greatly appreciated.
Many thanks,
M. Obbard.

Do you have a separate Openreach modem? What homehub do you have?
Are you connected by wireless of Ethernet?

Verizon DSL speed drop and constant re-connects

I was recently having constant (10 times?) dropped internet connection during the day. After the standard several hour discussions with Bangalore, I was sent a new modem. Now, I connect at 4.5 download speed instead of 5.2- 5.7. Further, this modem (Dlink) seems to automatically reconnect when I lose connectivity. Nice... but does not fix my problem. I got back on with Bangalore (yea, not happy with this) and they told me that 4.5 is what I am paying for. Well, this is a monopoly. I am fatigued from getting ticket numbers that the next day are automatically closed out. My internet service is pretty cheap compared to Comcast. But now, it no longer works correctly. I have a contract. I am just ranting a bit. Anyone else suffering like this? Lemme know.

It's a bummer the newer D-Link modems as of right now don't have a known way of getting the Transceiver/DSL Line statistics from them. Right now it's up to Verizon to get those statistics and present them to the customer or to use their best judgement on them. If you have an older modem sitting around that can display the Transceiver Statistics, it would be nice to see them.
While you're at it, certainly double check all of your filters. Make sure they are not installed backwards or are otherwise not installed on devices that are attached to the phone line. Alarm panels and Satellite Receivers need to be filtered too. PA systems as well.
========
The first to bring me 1Gbps Fiber for $30/m wins!

Difference between BT Broadband Speed Test and all...

I have recently moved to BT Broadband from TalkTalk as I was dissatisfied with the speeds that I was getting with my TalkTalk line – they were OK outside of peak time but woeful in peak time. With TalkTalk, I was on their ‘up to’ 8Mbps which, in practice, translated to about 6Mbps for download outside peak times but dropped to below 1 Mbps in peak (around 500Kbps and sometimes even lower!) – these measurements were taken regularly with both the TalkTalk and Think Broadband speed tests which were usually roughly in agreement and I haven’t had to rely on memory as I downloaded the spreadsheet records available to Think Broadband registered users.
I am now posting this in the hope that somebody can explain the difference between the BT Broadband Speed Checker (Here) and all the others available on the web.
When you are first connected to BT Broadband they warn you that your speeds will vary over the first ten days while they test your line to ascertain optimum speeds for it. During that time, I checked it every day early, mid-day and evening (usually around 0630, 1230 & 2000 hrs) with Think Broadband and, yes, it did vary – the first day it started at around 1Mbps for download but rose to 10Mbps by the end of the day. On the second day, it rose to a peak of 17.8Mbps which was unbelievably fast to use (well, to me anyway) but never reached that speed again as over the rest of the ‘test period’, the download speed dropped and dropped to the point where I am now outside of the BT test period and consistently seeing only 2 to 2.5Mbps over a 24 hour period.
I emphasise that those speeds were all recorded using Think Broadband but I am now doing tests using the BT checker mentioned above and the speeds which BT indicate for downloads are consistently in the 14 to 18 Mbps range. If I do the BT and TB test in quick succession, they generally show the BT calculated speed to be better than that of TB by a factor of around 7 (ie. TB at 2 Mbps whilst BT show 14Mbps). Now either they are measuring different things (or the sams things differently) or one of them is lying – all I know is that my general browsing experience is slower outside of peak times and I can tell by the time it takes to load pages.
I might have misunderstood something in these tests but I am now beginning to regret that I fell I for the BT sales pitch which promised me ‘up to’ 20 Mbps but ‘more likely’ 17 Mbps. I have tried to discuss thisl with BT Broadband technical support but they were no use whatsoever – indeed, I got the impression that he was reading from a script and as it didn’t cover my issue, I was wasting my time – it would also have helped for English to be his first language!
According to the BT test, I am well within their ‘minimum guaranteed access speed’ (Here). for my area (about 4Mbps) and therefore cannot do anything about it. BUT that is only when measured using the BT speed tester – with any other, I am well below. I am beginning to feel very conned and might even start looking to withdraw from BT if I cannot get this settled.
Can anybody help. I will happily post detailed records of my various tests or router stats if they will help.
Thanks in advance.

OK, I have now done all the tests etc. And here are the results:
ADSL Line Status from HomeHub 3
Connection Information
Line state:
Connected
Connection time:
0 days, 00:27:11
Downstream:
23.71 Mbps
Upstream:
1.176 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
3.4 dB / 6.4 dB
Line attenuation (Down/Up):
5.3 dB / 2.1 dB
Output power (Down/Up):
19.4 dBm / 11.6 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
41 / 24
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
20 / 7
Error Seconds (Local/Remote):
61 / 13
BT Speed Test Result
Download Speed: 6.59Mbps
Acceptable Range: 4Mbps - 21 Mbps
IP Profile: 21.42Mbps
Upload Speed: 0.99Mbps
Upstream IP Profile: 0.83 Mbps
Think Broadand Speed Test
Download Speed: 1.8 Mbps
Upload Speed: 0.9 Mbps
Uswitch Speed Test
Dowload Speed: 1.7 Mbps
Upload Speed: 0.9 Mbps
For what it's worth, I followed the guidelines for the BT test and took all of the tests within a 10 minute period.
All I know is that my daytime BT connection is nowhere near as fast as I had from TalkTalk. Indeed, it was not even quick enough to watch non-HD YouTube videos earlier this morning without freezing to buffer.

Connection keeps dropping and speed is getting slo...

Hi,
I have had infinity over a week now and after having a speed of 50M and a ping of 17 each day it has dropped and is now iro 34M and ping of 37. What is of more concern is my connection is keeps dropping. Has happened every day - DSL light going off on Infinity box and homehub. I did a speed check on BT wholesale and it seems my ip profile has been dropped down to 36M.
I am connecting wireless and have tried a different channels, tried using DNS even tried a new HH3 as I had a spare. But as yet no improvement. Anyone any ideas?
Thanks in advance.

You could have a fault, to check do the following.
1. Visit this link https://www.bt.com/consumerFaultTracking/secure/faults/tracking.do;jsessionid=2W59QB2TvDGLZST41KJS2T...
2. Make an account with your BT Account number, this is different to your forum account.
3. Once the account is created re-visit the link from instruction #1 and login
4. Now you want to click on "Check my line now"
5. You should see your telephone number in a box, make sure that box is ticked if not enter your number.
6. Click on "Check my line" once step 5 has been completed
7. Make sure the details are correct, select the most relavant problem to you. I find the most common is the top selection "I've removed all equipment...."
8. Finally, Click "Check my line" **MAKE SURE NO ONE IS USING THE PHONE** Once completed, post the results contact a mod if a fault is found.
If this helped you please click the Star beside my name.
If this answered your question please click "Mark as Accepted Solution" below.

Once again, service drops out, speed slows and I have to reset the modem lots

Here are the links to the last posts/problems:
{edited for privacy}
4/29 reset router 5 times had to go into the verizon management console (VMC) twice to enable router for WiFi
4/30 reset router once
5/2 reset router once
5/3 connection speed dropped to 2.9 reset router 6 times
5/4 connection speed dropped to 2.5 reset router twice
5/6 reset router once
5/8 reset router once
5/9 connection speed dropped to 1.9 reset router 3 times had to go into VMC to enable router for WiFi
5/10 connection speed down to 1.5 reset router four times
5/11 --today--connection speed down to 1.5 reset router 4 times--it is only 9:30 AM--four times since 7 AM? sketchy service indeed
my original post was here
forums.verizon.com/t5/High-Speed-Internet-DSL-and-Dial/What-s-up-quot-line-problems-quot-with-regards-to-high-speed/m-p/692388/highlight/true#M24452
I note with irony how you will see that someone tried to contact me...but that isn't the case. I contacted them. By phone because that was what the "Chat" customer service person told me to do. This is classic case of one hand doesn't know what the other is doing. When I do get a live person on the phone ....Basically....verizon says there is a "line problem" and I wait for three days and the speed gets better for about a week, and then the speed drops off.
They can't deliver what I am paying for. I don't have a phone, I pay for high speed internet because FIOS is unavailable. Currently as I type this....speed test says I am .9/.27...the modem tells me 1.5/.4 but it drops as well. What is the issue, Verizon?
In addition someone on Verizon's end says...someone will call you in a few hours...which never happens. Never. More like in a day or two. If that.
Buyers beware....beware,,,

Hi whit616,
We have reopened your private support case. Please access your case thread by following the instructions we have posted in your original public thread, HERE.
Please note that you need to access the private thread and respond to the agents' requests. The agents cannot begin to assist with your issue until they hear from you.

I recently bought two iMac quad core i5 processor speed 2.5 Ghz. Every time I use Air Drop and I send a file from one iMac to the other, a black curtain drops and I am asked to restart the computer!!! What can I do?

I recently bought two iMac quad core i5 processor speed 2.5 Ghz. Every time I use Air Drop and I send a file from one iMac to the other, a black curtain drops and I am asked to restart the computer!!! What can I do?

That's a kernel panic and indicates some sort of problem either with the computer's hardware or software. Visit The XLab FAQs and read the FAQ on diagnosing kernel panics. It would help to post the panic log: Mac OS X- How to log a kernel panic.
Meanwhile, try booting the computers into Safe Mode then restarting normally. If this is simply a disk repair or cache file problem then this may fix it.
You can also try creating a new admin account on each computer then booting into the new account. This would help determine if the problem is related to a bad file in the user accounts.

BT Infinity evening and weekend speed drops

Hi,
I have a BT Business Hub 5 and Infinity package.
My connection during the working week in the day is usually around:
27.95MB/s down, 4.63Mb/s up and a ping of around 20ms.
Often in the evenings and on weekends the speed drops to around:
1.5MB/s down, 4.5Mb/s up and a ping of anywhere between 20ms and 60ms
I called up BT Business suport and raised a ticket to only have an email the next day stating your issue has been resolved, however it has not been resolved. Obviously they done a test in week day during the day when it is usually fine and not in the evening or on the weekend.
Basically my old 8Mb package from BT was often faster in the evenings and on weekends, with a typical connection of:
3.5 to 5Mbps down and a 0.35Mbs up, ping times were between 20ms and 120ms)
This translates to if I was on my old 8Mb package from BT I could download at around 720Kbs max during the evenings and weekends instead of 160Kbs.
Anyone actually got BT to solve this? I've read a lot of posts so far where people are just writing letters of complaint and contacting the ombidsman.
Is there is a resolution to this?
Thanks
D

As a business user you need to post here. https://business.forums.bt.com
This is a residential forum
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Upgraded from HH3 to HH5 and Speed Dropped Straigh...

Hello All,
I did a very foolish thing earlier in the week. I ordered a Home Hub 5 to replace my Hub 3. I installed it today and immediately the download speed dropped from an average 71megs (+BT WiFi Allowance) to 61megs. I spoke to online support and they basically told me I was only guaranteed about 55meg. Now, I have been getting 71 for more than a year - completely constant. No problems, very little variation. BT Wholesale Speedtest shows my download speed has dropped to 61.00 and my profile is set to 62.28. The slowdown is quite noticable in use. I presume the changeover has caused my line to be re-profiled which, naively, I didn't expect to happen as I was only changing the hub. My hub stats are shown below. Any help would be most appreciated. I have to say though that I should have followed the expression 'If it ain't broke don't fix it' and left things well alone!
Best wishes and kind regards,
Roy Bennett
1. Product name:
BT Home Hub
2. Serial number:
xxxxxxxxxxxxxxxxxxxx
3. Firmware version:
Software version 4.7.5.1.83.8.173.1.4 (Type A) Last updated Unknown
4. Board version:
BT Hub 5A
5. VDSL uptime:
0 days, 23:27:55
6. Data rate:
20000 / 64340
7. Maximum data rate:
22363 / 74404
8. Noise margin:
6.4 / 6.6
9. Line attenuation:
0.0 / 18.0
10. Signal attenuation:
0.0 / 18.0
11. Data sent/received:
162.8 MB / 1.5 GB
12. Broadband username:
[email protected]
13. BT Wi-fi:
Yes

I have an update........ after several calls to India I finally found a level 2 Tech that seemed to know what he was doing, very helpful well spoken guy called Sanjeev (pobably never get him again).
I told him that my HH5 drops out and is very unstable and I should get 75meg but was fluctuation between 6 and 32meg on wi fi.I told him I hve reverted back to my old Huib 3 and Router setrup and both him and an engineer that visited me said that ws a good move. He told me to do the following:
Go into the hub and change the channel to 11
turn all media off that was connecting to the wi fi, from mobiles to laptops and iPads and even the Youview box
unplug the Router then the HH3 and leave off
he then resent the line to clear as he said "static/cache on the line and anything holding memory"
a few minutes later he came back and said to start up the white Router untill the power and DSL lights were on and steady
turn the HH3 back on and wiait for the 3 blue lights
fire up my wireless laptop and go to Speedtest.net and check the speed and consistancey
The result.......... back up to 36meg wifi which is what it used to be in my conservatory and steady as a rock. I get steady 75meg wired and I expect about 50% loss for the distance away through wi fi.
I am now getting a £33 refund for my trouble and am now trying to arrange for the refund of my HH5 which I have told them is "Not fit for purpose" and asked for my contract to be reverted to before I upgraded. Watch this spce for update
Phew!

A drag and drop game with dynamic text response

Hi,
I am a teacher and my school has recently upgraded to Adobe Design Premium. Our previous version was about 5 versions out of date.
I teach A Level which requires students to create an Interactice Multimedia product.
In the previous 6 years, I have taught students how to create simple drag and drop game with dynamic text responses.
Since the upgrade to Actionscript 3.0 the dynamic text response has ceased working.
When creating the game from scratch, I need to move to Actionscript 2.0 as 3.0 does not allow me to add actionscript to objects - I know and am sure that this is a better way of doing things, but I would prefer to keep working the way I am used to.
I use a switch case statement which I have copied below to make the drag and drop work. The objects I apply the code to work in that they can be dragged, however, my dynamic text box with a variable name of "answer" is no longer displaying the response when an answer is left on a dropzone (rectangle converted to a symbol and given an instance name).
on(press) {
startdrag(this);
on(release) {
stopdrag();
switch(this._droptarget) {
case "/dropzoneB":
   _root.answer="Well done";
   break;
case "/dropzoneA":
case "/dropzoneC":
   _root.answer="Hopeless";
   break;
default:
   _root.answer="";
   break;
Any help would be much apeciated.
Thanks
Adrian

To drag in as3
blie_btn is the instance of the object drawin on the stage. In AS3 you have to assign a even listener, in this case MOUSE_DOWN, and MOUSE_UP, as we want the drag to stop if the mouse is not clicked. Then we fire the functions, and tell the object to start drag.
// Register mouse event functions
blue_btn.addEventListener(MouseEvent.MOUSE_DOWN, mouseDownHandler);
blue_btn.addEventListener(MouseEvent.MOUSE_UP, mouseUpHandler);
red_btn.addEventListener(MouseEvent.MOUSE_DOWN, mouseDownHandler);
red_btn.addEventListener(MouseEvent.MOUSE_UP, mouseUpHandler);
// Define a mouse down handler (user is dragging)
function mouseDownHandler(evt:MouseEvent):void {
     var object = evt.target;
     // we should limit dragging to the area inside the canvas
     object.startDrag();
function mouseUpHandler(evt:MouseEvent):void {
     var obj = evt.target;
          obj.stopDrag();
if you want to make the text do what you want then something like this might work.
In the function, you could add a text box onto the stage, give it a instance of something like outputText
and then:
outputText = ("Bla Bla Bla");
(^Not sure if this will work exactly^)
PS. I am currently a A-level student

Speed drops and lack of BT response

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