Speed Estimates

As per my other thread, the engineer is coming Thursday to activate me.
I ask, do the speed estimates on the BT site for Infinity tend to be low? i.e. do BT er on the side of caution so as not to give people unrealistic expectations?
If i put my no. in on the checker i get this...
...however many people ive been reading are actually getting quite a bit more than their estimates, sometimes 5/6/7 meg more.
Do BT lowball deliberately? What are your experiences?
I hope so as despite it saying 26.6 meg id love to break the 30 meg barrier

The way the 80/20 works is much like the upgrade from ADSL (8meg) to ADSL2+ (24meg). It utilises a wider band of frequencies to pass the data down essentially. Most people will see a speed increase unless you're REALLY far from the cabinet. The biggest benefit will be those closer to the cab but you should see some increase. The checker is being updated next week so wait and see I guess
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Similar Messages

BT Inifinity Speed Estimate (New Exchange) - seems...

Hi
I am pleased to announce that as of today I have been able to order BT Infinity 2 on the newly enabled exchange at Desborough (EMDESBO) for installation on August 21st.
My current ADSL speed is roughly 13mb down 1.1 up. Stats at the bottom of post...
I know we are 2.1km from the exchange, with the cabinet only 0.7km away (being a new estate you can see the trench path for the cabling).
The initial estimate for BT Infinity is 19.8mb down, 2.9 up which frankly seems extremely stingy and low. Is this truly a reasonable estimate or is it because of it being a newly installed exchange and they don't want to overegg it? Do they ramp the speed up over time?
Any views or experience elsewhere appreciated. previous BT engineers have said that 30 out of 38 on Infinity would be expected with 60 on Infinity 2.
Seems slow?
Regards
Gavin
ADSL Stats
Line state:
Connected
Connection time:
23 days, 00:19:07
Downstream:
12.96 Mbps
Upstream:
1.129 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
6.0 dB / 5.7 dB
Line attenuation (Down/Up):
27.9 dB / 15.8 dB
Output power (Down/Up):
20.4 dBm / 12.6 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
49126 / 297
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
130630 / 204
Error Seconds (Local/Remote):
35374 / 200

Gav678 have you tried connecting your hub to the test socket then rechecking your connection speed your low connection speed could be caused by an internal wiring issue it is quite common with ADSL services i you would care to repost on the speed and connection board you will get all the help you need to improve that speed
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Issues with Infinity - Connection Speed & Other Pr...

Hi all,
I had Infinity installed on 2nd November. Besides some issues with BT mixing up delivery addresses the installation by Kelly Comms went smoothly, and was setup within 45 mins.
Initial speeds were very good, achieving 74Mb/s Down & 18Mb/s Up with a Ping/Latency of 5ms Excellent really considering the sub 5Mb/s I was used to with ADSL. The high connection speeds remained over the weekend until about 4pm on November 5th. I found that the Openreach Modem had lost connection (flashing DSL light) and my HH3 Broadband light was a steady orange. I left this for a while before picking up my landline to call customer services only to find that my line was dead with no dial tone.
Broadband eventually came back on service later that afternoon, but at a much lower speed of 43Mb/s Down, and an almost impossibly slow 0.97Mb/s Up. Ping/Latency has also slowed to around 20ms. During the evening I managed to get through to customer services in India, who were able to start dealing with the fault on my phone line.
Initially I was told it would be the 12th of November that the problem with the phone line would be resolved. Fortunately enough it was then fixed the following morning by an apparent engineer visit. I was unaware of this action until later in the day, but had noticed before leaving for work that Broadband was yet again down.
So to cut a long story short: I have a phone line that works, but a big reduction in connectivity speed especially upstream speed. Should I be contacting BT to investigate yet another potential problem bearing in mind that I am still within the supposed '10 day training' window.
(All speed tests have been conducted via a PC connected by ethernet directly to the HH3)
If anyone can advise me it would be much appreciated.

Hi Tidycarrot,
Welcome to the Forum. What was the speed estimate given to you when you signed up to the service? If the speeds you are see are well below that estimate, send me in your details using the link below and I'll run a few test on you line from here.
http://bt.custhelp.com/app/contact_email/c/4951
Thanks
Paddy
BTCare Community Mod
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We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

New contract, new hub, same broadband speed.

Went online to look at my broadband options - it suggested I could get 12-17MB/s on a new contract.
So I rang and got a new contract. The new hub arrived, works great.
Now, when I go online to bt.com and run the speed estimator, it suggests I could get only 12MB/s. OK this is right at the bottom end of the initial range, but fair enough.
However, the actual BT broadband speed test says I'm only getting 7.9MB/s - exactly the same as I got before the new contract.
So, my question is, should I actually expect a greater speed? Is BT providing a newer, upgraded form of VDSL? I mean, is there some technical reason why I could expect a greater speed?
(edit) OK I've done a bit of self-help... see some results below. Doesn't help me but maybe somebody can make use of this information. And yes of course I tried the speed test again and it didn't make any difference.

you are on broadband with fibre vdsl which is the same as infinity but because your speed estimate was <15mb BT do not sell infinity where speed is <15Mb but you get broadband with fibre instead. this is still fibre to the cabinet and copper from cabinet to your home - just the same as infinity.
this is the second post recently where the estimate was the checker 'A' speeds but the reality is your line is not good enough for 'A' so you have somewhere between 'A' and the 'B' speed
the diagnostic test normally does work but sometimes you need to try a few times
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Speed measurement with PCI6601

I am building an application for measuring two linear encoders ( micrometers ) and one quadrature encoder for measuring speed of one motor.
At the moment I can read the two linear encoders with the "position measurement" option for the PCI6601.
But I have trouble to calculate in an easy way the speed of the rotating motor in RPM.
Could anyone have any easy solution for doing this?
Thanks
Massimo Visintin

Massimo,
A few notes in no particular order:
1. Re: future use of last counter for another speed measurement. With the 6601, you only have 1 DMA channel available for buffered measurements. A second buffered measurement would have to be manually configured to use interrupts.
A buffered measurement will give you much better precision, but you may be better off starting with a simpler unbuffered approach when getting started.
2. How accurately do you need to measure speed? And how often do you need a new measurement? It sounds like you're reasonably happy with a simple speed estimate made about once per second.
3. Have you considered making a separate loop for the speed measurement? You could simply read the count once per second (unbuffered) and put it into a shift register. Then estimate speed as delta counts divided by delta time. A small enhancement would be to also store the time from 'Tick Count (msec)' on each loop, and use a measured delta time rather than an assumed one in the calculation.
Note that with this method, it's best to run unbuffered to avoid the lock-up problem you saw. It'll also be simpler to add your second speed-measurement counter task in the future.
4. Again, there *are* solutions available involving precise buffered measurements. I recently posted a DAQmx-based example that includes an instant-response buffered read (toward the end of this thread.). But I'd recommend first getting a simpler approach to work, then coming back to the buffered measurements later when you're sure you need more precision.
Good luck!
-Kevin P.

Problem with 'maximum achievable speed'

Hello,
I'm hoping you'll be able to offer me so helpful advice.
I'm an Orange home broadband customer, which I believe is provided through yourselves. When I signed up to Orange they stated I could expect speeds of up to 20mb. I live as close to the exchange as you could get really. On my online account it states - "The speed estimate at registration or the speed we have measured on your line is 14.0Mb"
For the first couple of months I was regularly getting speeds of 8-10mb. To be honest I'm perfectly happy with anything over 2mb.
However, recently my speeds have been always on the 1mb mark, causing buffering for iPlayer, youtube etc. Having run the BT Speedtester, I find that my maximum achievable speed seems to have been capped at 1mb. What would be the reason for this? I've read my terms and conditions and have not exceeded any bandwidth levels, I don't even download songs, let alone movies.
How do I go about getting this 'maximum achievable speed' back to how it used to be?
Thanks!
Download Speed
927 Kbps
0 Kbps
1000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 927 Kbps
For your connection, the acceptable range of speeds is 400-1000 Kbps.
Additional Information:
Your DSL Connection Rate :1148 Kbps(DOWN-STREAM), 1160 Kbps(UP-STREAM)
IP Profile for your line is - 1012 Kbps

This is a BT Retail customer forum and although there are a few 'techs' on here you will not get any specific Orangehome assistance. Contact your ISP on 07973 100150 Option 2.

Infinity speed drop

I have had Infinity option 2 for around 3 months and all has been fine until the past week.
I usually get 76MB down and 20MB up
the past week the speed has dropped to 70mb down and 19mb up for no apparant reason.
I am on the BT homehub 5 and its connected directly to the master socket.
I live aprox 150 meters from the street cabinet.
There has been a lot of "resolving host" and page load errors the past week or 2 as well.
1. Product name:
BT Home Hub
2. Serial number:
+xxxxxxxxxxxxxxxxxxxxxx
3. Firmware version:
Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 25/07/14
4. Board version:
BT Hub 5A
5. VDSL uptime:
0 days, 15:37:00
6. Data rate:
19999 / 71651
7. Maximum data rate:
25938 / 71481
8. Noise margin:
15.2 / 6.3
9. Line attenuation:
0.0 / 14.7
10. Signal attenuation:
0.0 / 14.7
11. Data sent/received:
229.6 MB / 3.5 GB
12. Broadband username:
[email protected]
13. BT Wi-fi:
Yes
14. 2.4 GHz Wireless network/SSID:
BTInfinity2-AP2SD
15. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (up to 150 Mb/s)) 20 MHz, WPS enabled
16. 2.4 GHz Wireless security:
WPA2
17. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
18. 2.4 GHz Wireless network/SSID:
BTWifi-with-FON
19. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (up to 150 Mb/s)) 20 MHz, WPS disabled
20. 2.4 GHz Wireless security:
None
21. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
22. 2.4 GHz Wireless network/SSID:
23. 2.4 GHz Wireless connections:
Disabled
24. 2.4 GHz Wireless security:
None
25. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
26. 2.4 GHz Wireless network/SSID:
BTWifi-X
27. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (up to 150 Mb/s)) 20 MHz, WPS disabled
28. 2.4 GHz Wireless security:
WPA and WPA2
29. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
30. 2.4 GHz Wireless network/SSID:
31. 2.4 GHz Wireless connections:
Disabled
32. 2.4 GHz Wireless security:
None
33. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
34. 5 GHz Wireless network/SSID:
BTInfinity2-AP2SD
35. 5 GHz Wireless connections:
Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 80 MHz, WPS enabled
36. 5 GHz Wireless security:
WPA2
37. 5 GHz Wireless channel:
Automatic (Smart Wireless)
38. 5 GHz Wireless network/SSID:
BTWifi-with-FON
39. 5 GHz Wireless connections:
Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 80 MHz, WPS disabled
40. 5 GHz Wireless security:
None
41. 5 GHz Wireless channel:
Automatic (Smart Wireless)
42. 5 GHz Wireless network/SSID:
43. 5 GHz Wireless connections:
Disabled
44. 5 GHz Wireless security:
None
45. 5 GHz Wireless channel:
Automatic (Smart Wireless)
46. 5 GHz Wireless network/SSID:
BTWifi-X
47. 5 GHz Wireless connections:
Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 80 MHz, WPS disabled
48. 5 GHz Wireless security:
WPA and WPA2
49. 5 GHz Wireless channel:
Automatic (Smart Wireless)
50. 5 GHz Wireless network/SSID:
51. 5 GHz Wireless connections:
Disabled
52. 5 GHz Wireless security:
None
53. 5 GHz Wireless channel:
Automatic (Smart Wireless)
54. Firewall:
Default
55. MAC Address:
40:f2:01:18:1e:9c
56. Software variant:
57. Boot loader:
Solved!
Go to Solution.

It could be this crosstalk, I have been the only one in the area to have Fibre, but 2 neighbors have just had it installed in the last 2 weeks.
Thankfully I was told by BT that I could attain between 70-76MB so if it drops again Ill back on to them I guess.
*(EDIT) Actually looking at my logs I have a screnshot of the speed estimate when I first signed up for the service to be 76-80MB and 20MB up.
Max attainable data rate has gone from 76xxx / 90xxx to - 25xxx / 71xxx
Ill be keeping a close eye on this for sure.
It may not seem like a large drop, but going from 76mb to 70mb results in a speed drop of around 12-15% my download speeds were 9MB/s they are now 8MB/s.
This also answers the lack of feedback from the forum reps and moderators I guess as a known problem they just keep sthum about it.
Kinda discusting really.
So afaik they are already in breach of their contract I signed up for?

Broadband speed in close proximity

Hi,
Hopefully someone can help.. We're moving house next week and I work from home so I cancelled our current residential broadband yesterday and signed up for BT Business broadband and phone 11 Jan for the new place. I was originally quoted 2.5Mb as the most I'll get and residential broadband quotes Between 1.0Mb and 3.5Mb (Estimated speed: 2.0Mb). I tested the residential connection today with our soon to be new landlord and it was around a steady 2Mb. My inlaws live next door to our new place, yet they're quoted between 7mb and 8mb on the residential speed estimate checker. As far as I can see both terraced cottages (plus one other) are served by one cable coming from the BT pole on the main road. Another possibly unrelated fact, I used to live with the inlaws a few years ago and we were getting 3-5Mb with BT residential. Recently they signed up with PlusNet and could hardly get 0.2Mb. If it was related to wiring in the new house then maybe having the new BT Business line installed would sort that out? Something really odd going on, 2 houses next door to each other quoted completely different speeds :-/ Can anyone shed any light?
Thanks,
Jason
Solved!
Go to Solution.

I managed to get the actual phone number today and I've run the details through Sam Knows and I get:
According to BT Wholesale, your phone line should be able to support a 3Mbps or greater ADSL connection via ADSL Max.
They're currently with TalkTalk. So if I understand correctly the speed estimate is checking the current line speed with TalkTalk? I'm wondering if TalkTalk are only providing standard ADSL in this area so they're only currently getting 2Mb whereas BT can provide ADSL Max, is that correct?
Anyway, 24hrs before my BT Business appt I receive a text saying the appointment has now changed to 7th March! 3 weeks away. I swiftly cancelled and went with a residential package instead. I only went with BT Business for static IP really but circumstances have changed now anyway and I don't need the static IP so I should save £100+ a quarter

Speed - your having a laugh!

I have to write this as I think it's disgraceful and shoddy. Before I start though, I know the service is an "upto" one in terms of speed but this takes the biscuit.
Joined BT in May 2012 on infinity 2 and re contracted 12 months later. Upon joining, my speed estimates were 78.6 down and 17 up. When up and running my speeds were indicating 77.4/16.2 and remained solidly like that until this month.
2 weeks ago we had an outage in the area and as a result the modem was going on and off and the dreaded DLM took over. It reduced the speed to around 40/7 but slowly crept up to 52/12.
However, at the weekend I checked my speeds again and also checked my ip profile. My profile had been lowered further to 45.1/7.5 and my speed results were just slightly lower. I then decided to check my speed estimate from the BT site, Sam Knows and the BT Wholesale site. What I saw was nothing more than daylight robbery.
My speed estimates are now 46.3/8 across all sites!
I am absolutely disgusted with this and if this is all because more people are signing up in our village then the service stinks. A small drop, yes but this much, absolutely no way.

Hi sps1013
I'll be happy to have a closer look and see if I can get your speed back to where it was. I am afraid that I can not reset the line, that decision is with the engineers.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
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Am I missing out on higher potential speeds?

I'm an existing Infinity customer on Option 2 - very close to the cabinet and have had an excellent ~38Mbps DL connection since I joined.
Having seen they are rolling out "Infinity 2" I wondered if I would be automatically upgraded to the faster service - it seems like I was, as on my MyBT page, I have
.. but my speed is as it has always been. The BT speedtest reports my IP profile as 38.72 Mbps, which as I understand it should mean the potential is there for me to take advantage of the faster service (If I go to the new customer speed estimate on the BT site, it estimates I could get ~65Mbps)
Is there anything I should be doing to get my line working at the faster rate? Have tried a reboot of the modem this morning, should I perhaps give that a week and see if it makes a difference?
Solved!
Go to Solution.

ishdd wrote:
Gave sales a call - appears that I have not been "automatically" upgraded - perhaps that "Up to 76Mbps" stuff is simply good marketing!
I would have to upgrade my account for an extra £1 a month (not a problem) and resign for another 18 months (hmmm .. seems a little cheeky for what is essentially throwing a switch on a "software upgrade")
Agreed but it takes time and money to develop, test and implement these changes. Along with all the additional bandwidth that's needed for the more data people can potentially use with the faster speeds
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Check my Noise/Line Speed (52Mbps VSDL on 63+ Mbps...

Hi all,
First post, so be gentle
I've been subscribed to BT Infinity 2 since January, and have had flawless service at ~50-70Mbps (obviously fluctating during the day).
I've now moved the line to my parner's address and despite the BT speed estimate of 63Mb-80Mb the VSDL modem is negotiating at 52.01 Mbps down / 19.53 Mbps up (max 27687 / 62776), with actual speed tests ranging from 35-40Mbps - I've also had CLI tests cron'd on a Raspberry Pi overnight with the same result.
The line is now 12 days old, so the initial "burn-in" phase of the circuit should have completed by now. I've called BT multiple times to enquire about the apparent negotiation issue (we're actually getting Infinity 1 speeds on an Infinity 2 line that can supposedly handle it) and have been told that there are no caps (speedtest.net was levelling at 43Mbps dead) or issues with the line itself.
I suspect that I'm being bumped down due to line noise, but don't know enough about telephony to be sure (I'm a Linux sysadmin by profession) - can someone take a look at these figures and check they're within tolerance?
1. Product name:
BT Home Hub
2. Serial number:
+068343+NQ34936747
3. Firmware version:
Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 11/01/14
4. Board version:
BT Hub 5A
5. VDSL uptime:
0 days, 02:15:46
6. Data rate:
20000 / 53257
7. Maximum data rate:
27687 / 62776
8. Noise margin:
9.5 / 7.0
9. Line attenuation:
0.0 / 16.5
10. Signal attenuation:
0.0 / 16.5
Solved!
Go to Solution.

Apologies for the delay
Quiet test sounds fine - I've been waiting on a call back from tech support for a few days, but nobody seems to care.
Surely I should be getting (or at least negotiating) relatively close to the max speed?
Current stats:
1. Product name:
BT Home Hub
2. Serial number:
+068343+NQ34936747
3. Firmware version:
Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 11/01/14
4. Board version:
BT Hub 5A
5. VDSL uptime:
0 days, 00:05:04
6. Data rate:
20000 / 52634
7. Maximum data rate:
27845 / 61660
8. Noise margin:
9.7 / 6.8
9. Line attenuation:
0.0 / 16.5
10. Signal attenuation:
0.0 / 16.5

Loss of Speed?

Back before I got infinity 2 when I had a problem with my broadband you could just go into the homehub settings, look at the stats and post them on here. If the expert members saw that you were having major problems you would be refered to the mods and then onto a dedicated BT team who would get to the bottom of your problem.
I assume you can't do the same now because the infinity modem is locked, so what is the proceedure now, and why on earth is the modem locked?
My situation is that from the word go, I've had great numbers. In fact near max in upload and download. I had a fault on my line a while back and the speed dropped but everything when back to normal after a router reboot and the line was fixed. However for the past week my speed has dropped to 62m which is quite a drop.
My IP Line Profile is 76.6 down and 20.0 up. I used to get as expected slightly less speed than my profile 74.8 and 18.71 or there abouts.
So... a couple of questions.
Would it be better to have a unlocked modem to get to the root of the problem and go through a process like I mentioned above or is Infinity dealt with differently?
and
I do like seeing all the stats so is the following modem ok and unlockable?
BT Openreach EchoLife HG612 Fibre optic Modem - FTTC VDSL (3B)
firmware version V100R001C01B028SP10
Thanks for your time.

I'm also curious about something that was mentioned to me a day or two ago. I appears (but I may be wrong) that BT are looking at offering self installs as well as OR installs, in the future.
I also see that the Broadband Checker now gives some interesting info, maybe as preparation for this.
There appear now to be a two tier speed estimation it would seem
FTTC Range A (Clean) & FTTC Range B (Impacted) with the following explanation.
A rather strange thing to see come up in my mind, surely the aim is for BT to offer the best possible speed and not hinting that you could get less because of faults.
I'm not complaining and trying to ruffle feathers, I just thought it odd that they would include speed estimates for a possible faulty line. I may have read it wrong but I'd be interested in what you guys have to say on the matter.
As always thanks again for all the help you guys provide to all us non experts
Cheers

Speed less than 1900kbps - speedtester results at...

hi all
have bt broadband but its slow and i cant even use vision box on demand as slow speed
ran speedtester - reslults below
Download speedachieved during the test was - 1818 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
any ideas - when i went to bt website and put my number in to check speed estimate on my line - it came back at 11000 kbps -
any ideas what wrong
Mark

same thing - better layout
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 22:46:05
Downstream:
7.938 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
7.7 dB / 23.0 dB
Line attenuation (Down/Up):
29.5 dB / 17.0 dB
Output power (Down/Up):
19.8 dBm / 11.9 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
502 / 2
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
782 / 0
Error Seconds (Local/Remote):
393 / 2

Infinity Download Speed 3.6 Mb/s after 4 weeks :-(

I 'upgraded' from BT standard broadband (4.9 Mb/s download) to BT Infinity 4 weeks ago. The peak speed I've had when first installed was 7 Mb down/ 1Mb up - I was quoted 19.4 Mb /2Mb. Engineer showed line synch speed of around 20 Mb, saying speed should increase during training period. Speed dropped to about 5 Mb after first day or so.
After various long calls to call centre and lots of **bleep** like 'you'll get very good 30/6 Mb speeds after the 10 period... Engineer is working on it ....yes this is a real speed estimate for your line'. That was when the phone line to the call centre actually worked and they could here me. After phoning cancellations and recording my complaints they booked an engineer for last Friday morning - all this took about 45 minutes on the phone. Engineer failed to call or turn up - I called them, they asked if I could remain at home for the afternoon - an engineer may call. I said I'd only wait if they actually sent an engineer. At 3.10pm the OpenReach control centre (Welsh accent) said an engineer would be with me in 30 minutes..... they never turned up.
I got more outright lies about the engineer visiting the exchange instead of me, had found a fault & had ordered a new switch. It was confirmed by engineer that finally turned up on Monday that what I was told was rubbish - no engineer had been to exchange and the fault had not yet been diagnosed.
Engineer on Monday tested line synch, gets 16 Mb but could not get better than 5 Mb download on his laptop nor my PC. He went to cabinet(about 3/4 mile away from property and 10 yards from exchange ) checked stuff there. He claims controller said my profile was set correctly (24/2) and wouldn't reset it. He came back here (to my surprise) and replaced all of DSL modem, cables, power supplies & Home Hub 3. I now get consistently 3.6 Mb/s download after 5 days with new kit (engineer claimed that replacing modem & hub would trigger a profile reset ??). The engineer did say he 'wasn't technical' when I asked why the ping was so slow (45 mS) ....
I'm checking on speedtest.net and others. BT Wholesale speedtest Beta gives 7/0.78 (ping 266 mS !!!) but I've also tried large file downloads (Microsoft) & get about 288 kB/s.
BT have phoned 3 evenings this week to ask how my speed is but there's no improvement nor none in sight.
Should I just cancel my contract? Would cancellation charges be waived since they have failed to provide the service?
Do I need to get a moderator here to get a profile reset?
Would changing ISP probably resolve this issue?
Thanks
Jon.

Hi,
I'm using a wired connection. I've turned off Av for this test.
The BT Speed Tester Lite Beta (your link) gives:
Download Speed (Mbps): 6.82
Upload Speed (Mbps): 0.62
Ping Latency (mS): 43.13
Diagnostics Test results:
Download speedachieved during the test was - 8 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-20.09 Mbps .
Additional Information:
IP Profile for your line is - 20.09 Mbps
Upload speed achieved during the test was - 0.63Mbps
Additional Information:
Upstream Rate IP profile on your line is - 2 Mbps
Hope this is useful.
Jon.

Reported a dropping connection but was speed was j...

My Infinity 2 connection was being dropped every few minutes with the following coming up in the Home Hub 5 event log:
(60251.400000) PPP LCP Send Termination Request [User request]
I've read elsewhere on this forum that it is often the result of a fault on the line, so I contacted support using the online chat and they agreed that there was a fault and would pass it to an engineer investigate further.
A few hours later, I've been contacted and told that the issue has been resolved.
All that seems to have been done is that my connection speed has been turned down. I previously managed to get 52Mbps and I now only get 46Mbps.
My biggest complaint, however, is that neither 46 nor 52Mbps comes anywhere near the 72-80Mbps that I was promised when I moved to Infinity. (I've double checked the estimated speeds at www.dslchecker.bt.com) My ADSL connection before I moved to Infinity always achieved the top end of BT's speed estimates so I can't understand why my connection speed for Infinity is now way below the minimum estimated speed.
Can anyone suggest a way to resolve this other than to battle on with BT support?
Rob.
Solved!
Go to Solution.

Hi Conrad
I've run the diagnostics you suggested and screen shots are below. As you can see I'm only managing 45Mbps which is quite a way off the lower figure of 62Mbps in range B. When I had ADSL2, I could get 14Mbps which is at the top end of the range. Obviously I'm now disappointed that I can't even manage the lowest quoted connection speed.
Rob.

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