Speed has dropped by over two thirds!

Question

Hi there. I joined BT Broadband at the end of June, mainly to increase my Broadband speed, as I was only on .5MB with my old provider. They assured me I would get up to 1.5MB, which isn't great, but 3 times faster would suit me. For 2 months, it was brilliant & I was really glad I had changed. It stay at just under 1.5MB all the time. For the last 3-4 weeks, it has slowed down to what is now a steady .34MB - even slower than my previous provider! I spoke to an IT person, & she did a test on the line & said I cannot get more than .5MB. I asked her how I was getting 1.5MB for 2 months, & she repeated that I couldn't get more than .5MB. I said I must be able to, as I had it for 2 months, & so we went on, back & forth. She recommended I call the sales people to speak to them about it, as they were the ones who had told me I could get up to 1.5MB. I don't think she believed me, but I know how fast it was. I may as well have stayed with the previous provider, as I had free phone calls abraod with them as well. It wouldn't be so bad if I hadn't had the couple of months of faster speed dangled in front of me like a carrot, then whipped away suddenly! When I see those ads for fast speeds, I want to throw something through the TV! Has anyone else had this problem, & did they get an answer or a solution. I think that I shouldn't have to stay with BT if they gave me wrong info at the start, but all I want is at least 1MB plus, is that too much to ask? Thanks.

Answer 1

Thanks so much for the replies, i really appreciate the help. Here's the info I think is needed.
ADSL line status
Line state
Connected
Connection time
1 day, 6:48:08
Downstream
570 Kbps
Upstream
883 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.3
Latency type
Interleaved
Noise margin (Down/Up)
11.6 dB / 6.5 dB
Line attenuation (Down/Up)
48.0 dB / 24.4 dB
Output power (Down/Up)
0.0 dBm / 13.0 dBm
ADSL line status
Line state
Connected
Connection time
1 day, 12:30:17
Downstream
570 Kbps
Upstream
883 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.3
Latency type
Interleaved
Noise margin (Down/Up)
11.5 dB / 6.7 dB
Line attenuation (Down/Up)
48.0 dB / 24.4 dB
Output power (Down/Up)
0.0 dBm / 13.0 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
185425559 / 0
CRC Errors (Down/Up)
34 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
29
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
223 Kbps
0 Kbps
500 Kbps
Max Achievable Speed
 Download speedachieved during the test was - 223 Kbps
 For your connection, the acceptable range of speedsis 100-500 Kbps.
 Additional Information:
 Your DSL Connection Rate :569 Kbps(DOWN-STREAM), 883 Kbps(UP-STREAM)
 IP Profile for your line is - 350 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 11.45:26.17:62.39 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
669 Kbps
0 Kbps
883 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 669 Kbps
 Additional Information:
 Upstream Rate IP profile on your line is - 883 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.