Speed has dropped from mbps 3 weeks ago, getting a...

Home hub 3
Download speedachieved during the test was - 0.16 Mbps
For your connection, the acceptable range of speeds is 0.2 Mbps-1 Mbps.
Additional Information:
Your DSL Connection Rate :1.06 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.75 Mbps
Connection Information
Line state:
Connected
Connection time:
6 days, 23:20:45
Downstream:
1.031 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
7.1 dB / 13.0 dB
Line attenuation (Down/Up):
59.3 dB / 31.5 dB
Output power (Down/Up):
16.7 dBm / 12.5 dBm
FEC Events (Down/Up):
40243 / 1039
CRC Events (Down/Up):
183 / 383

Hi Welcome to the forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Similar Messages

Broadband download speed has dropped from ~2.7Mbps...

Hello,
For the last few weeks our broadband download speed has dropped from ~2.7Mbps (which we've been getting consistently for years) down to 0.7Mbs. It's now so low that our download speed is slower than our upload speed. I've take the following steps and nothing has worked:
Running the BT Broadband Speed Checker
Removing all equipment so its just the BT Home Hub connected through a BT Microfilter straight into the master socket
Replacing the modem cable and Microfilter
Online line fault check
As I say, it only recently - over the last few weeks - that our speed has decreased so massively from what we've been getting for years and it is extremely frustratingly slow - I can get faster speeds via my mobile phone's 3G network.
Here's a screenshot of the ADSL line status from the BT Home Hub.

when you joined BT broadband you would have received an email address *****@btinternet.com or ******@btopenworld.com Bt would normally send the emails to that address
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Broadband speed has dropped from 8mb to 2mb

hi there been a with bt over 12 months, and connection wize i have been getting 8mb. but recently as last week my broaband speed has dropped to under 2mb, i have tried various things like resetting and ethernet, wifi, but my speed still has not improved,, which is qiet annoying as i do alot of online gaming and web browsing, and i am at lost to how my connection has dropped so much speed i will list details below of my router settings and from speedtester bt..
router settings
ADSL line status
Connection information
Line state
Connected
Connection time
4 days, 18:05:39
Downstream
8,128 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Fast
Noise margin (Down/Up)
14.1 dB / 21.0 dB
Line attenuation (Down/Up)
14.0 dB / 7.0 dB
Output power (Down/Up)
15.8 dBm / 12.0 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
10 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
10
speedtesterbt results,
FAQ
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
1785 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1785 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.
Please visit FAQ section if you are unable To understand the test results.
also here is my speed tests results from speedtest.net
http://www.speedtest.net/result/1561527773.png
any help would be much apreciated

Moiriv wrote:
I am having the same problem.
I have been getting 7mbss on my 8mbps unlimited line for 4 years and now it has dropped to 2.5mbps
BT speedtest results as of today:
1. Best Effort Test: -provides background information.
Download Speed 2.52 Mbps 0 Kbps 7.15 Mbps Max Achievable Speed
Download speedachieved during the test was - 2.52 Mbps For your connection, the acceptable range of speeds is 600 Kbps-7.15 Mbps. Additional Information: Your DSL Connection Rate :8 Mbps(DOWN-STREAM), 448 Kbps(UP-STREAM) IP Profile for your line is - 2.5 Mbps
Did you get you're speed limit back up to normall?
Looks like Home hub logs show that someone from BT has modified my profile, I'll post here again if I get resolved or not.
the last post is almost 4 months old!
your profile has dropped to 2.5mb as a result of a drop in connection speed. if you stay connected 24/7 fro 3/5 days your profile should return to normal. just make sure your router does not drop connection
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Upload speed has dropped from 12Mbps to 2 Mbps.

I have a screenshot taken of my broadband speed the month I got Inifinity installed. At that point I was consistently getting 70Mbps down, 12Mbps up.
No variables have changed at my end (that I can think of) but now my upload speed is barely 2Mbps. Whilst my download speed is also lower - I'm not as concerned about that for what I am needing it for.
http://speedtest.btwholesale.com
Shows 57.76 down
2.06 up
Ping 42.63
I have tried resetting the modem and home hub, a different router - I've compared LAN and WLAN (on both 2.4 and 5Ghz frequencies), used a pc, used a MAC, tried at different times of day but for reasons unknown the upload speed has taken a really noticeable dive in performance.
I have phoned BT tech support - they advised 'upload speeds aren't gauranteed for residential customers'. They don't appear to agree that a drop in upload of 80%+ is fault related. I can see myself having another go at speaking to them - but before I do :
Can anyone suggest how I can progress this to get my upload speeds nearer where they were? Or steps to try to isolate where the issue is? Could noise on the line affect upload more than download speeds?
Solved!
Go to Solution.

Good luck. A few suggestions below, but I am afraid I don't think they will help. Might be worth contacting the mods at: http://bt.custhelp.com/app/contact_email/c/4951 . But be aware they take 3 working days to reply: sometimes more if busy; but they have a good record of getting things solved once they are on the case.
~~~
Check the upload profile from the wholesale speedtest. It is almost always 20Mbps for an Infinity2 connection, but something could have gone wrong there.
~~~
Try a different browser, browser with plugins turned off, firewall and antivrus (temporarily) off, and safe mode. Probably won't make any difference, but still a fairly easy experiment.
~~~
If you have an HG612 router, unlock it and monitor stats. Or buy one on eBay and unlock it. Keep modem resets down to an absolute minimum; no problem with HomeHub or other router resets.
~~~
Try connecting a PC or Mac directly to the modem: a bit of a faffle I am afraid.
- connect from the modem LAN1 (that is usually connected to the HomeHub/router), to the standard ethernet port on the PC/Mac (that is also usually connected to the router.) So the HomeHub is out of the picture.
- Make a pppoe connection. On a PC it will be something like
- 'network and Sharing Centre',
- 'Set up a new connection',
- 'Connect to the Internet, set up a broadband or dial-up connection'
- 'Broadband PPPoE'
- Then enter username '[email protected]' and password 'bt'.
Detail may vary a little between different version of windows, and of course even more different on Mac or Linux.
Repeat your speed tests and see how they go.
That will help check out if the HomeHub is the problem. Seems unlikely as your have already tried another router.

Speed has dropped from 3+Mbps to 120ish Kbps

Hi,
In the last few days our broadband speed has plummetted:
Download speedachieved during the test was - 122 Kbps
For your connection, the acceptable range of speeds is 400 Kbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :192 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
When we moved in 6 months ago we were getting 3+ Mbps download and it has remained stable at that speed until recently. I've rebooted the homehub but that had no effect.
Should I just raise a call with BT?
Cheers,
Rob

Hi,
Here's the router stats:
ADSL line status
Connection Information
Line state
Connected
Connection time
1 days, 05:30:18
Downstream
192 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
28.8 dB / 22.0 dB
Line attenuation (Down/Up)
44.1 dB / 26.0 dB
Output power (Down/Up)
0.4 dBm / 1.5 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
10405 / 114
CRC Errors (Down/Up)
11406 / 92
HEC Errors (Down/Up)
5783 / 84
Error Seconds (Local/Remote)
1034 / 162
Download speedachieved during the test was - 117 Kbps
For your connection, the acceptable range of speeds is 400 Kbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :192 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
Did a quiet line test and I think it's fine, obviously some very low level static but no crackles.
I have got a Netgear router somewhere that I can try out.
Cheers,
Rob

Speed has dropped from 5.2 to 1.54!

Hi, I've been with BT Broadband for only a month, my speed at the start varied from 5.2 to 4.1 which suited me fine, no buffering but now it has dropped to....1.54!
I checked this speed with Broadbandspeedchecker as I tried to test the speed with BT's own speed checker and it hadn't loaded after 5 minutes!
I was assured by BT when I switched from Talk Talk that my speed would surpass their old speed (which it has for the past month) but is there any reason why it's suddenly dropped?

Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Speed has dropped from 7mb down to 0.65mb, need he...

FAQ
1. Best Effort Test: -provides background information.
Download Speed
1.45 Mbps
0 Mbps
7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.45 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 7.15 Mbps

My ADSL line status:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:42:46
Downstream:
7.938 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
12.7 dB / 29.0 dB
Line attenuation (Down/Up):
7.8 dB / 3.0 dB
Output power (Down/Up):
14.0 dBm / 12.1 dBm
FEC Events (Down/Up):
6347 / 0
CRC Events (Down/Up):
1 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
1 / 0

My broadband speed has dropped from a steady 6 mbp...

hello I would like to talk or email a BT moderator, I have been having broadband speed issues the last week, I recently renewed my broadband contract with BT to option 3, I have always received a steady 6mbps, even though I live in a rural area, I live near my local exchange, I think there may be some kind of fault on my line, I have checked my broadband speed regularly and also the BT website status notice of faults, I have checked my router, my telephone socket etc, wonder if a BT moderator customer services person could help me with this matter, I'm not a heavy downloader, mostly bbc iplayer stuff, my network is secure, I scan my pc everyday for virus's etc.
Kind regards
David

to get assistance and before you email the mods you need to post some router stats to illustrate your problem - can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z) and run btspeedtester http://speedtester.bt.com and post the results.
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Speed has dropped from initially promised speed

Hi Guys n Gals.
I recently renewed my broadband contract with BT after a year of 3Mb/s D/L speed and 376Kbp/s U/L.
I was looking at the BT speedtester in September/October when it stated that i should receive a minimum of 5Mb/s and a maximum of 8Mb/s but should expect 6Mb/s. I rang to verify this with the sales dept. and all was hunky dory......for 2 months.
My exchange (Toddington) had recently had 21CN work completed and all looked as though my speed had in effect doubled. Well it had! WOW! it was brilliant.
I then started to have a degradation in service which has seen my downspeed drop to old levels and im totally disappointed now.
I have called BT's "tech support" in India and have become bitterly sore from their basic patronising, turn it off and on again approach. When i mentioned that i had carried out BT's own speedtest and been given the aforementioned figures, i was told that i must be mistaken and that my line only has capacity to sustain 6Mb/s yet i have downloaded files at far above that number/speed. I was being told i had not seen what i know i saw. Here are my line stats for your perusal:
I am in the test socket and connected via G/Bit LAN card to G/Bit port on HH3.
These stats were taken from the router directly after the line test so there was obviously a reset of the router in said test.
Is there anyway i can reobtain the exact speedtest i was sold the product on as i now wish to terminate my contract totally. I will NOT be treated like this as a customer. I have been on the phone to tech support again this evening and they reckon they have found a line fault.......Why can they have not done this before totally insulting my intelligence like they have.
I wish for two or three things to happen now. Location of the fault, apologise directly to me from a UK BT rep and finally cut me loose so i dont have to suffer any more foolish service any longer than is exactly necessary.
Best Regards

welcome to the forum
if there is a fault and it gets fixed then great and maybe your connection speed will improve. you never get a promised speed but an estimated speed but that is very much dependent on your line quality and home connection.
if you want some assistance from the forum members then please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) http://speedtester.bt.com or http://bt.custhelp.com/app/answers/detail/a_id/9354/c/346,4740,5520 and post the results .
are you connected directly to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Broadband download speed has dropped from 8mbps to...

Hi,
I have been having problems with my download speed for the last month. i have been through the fault process from BT and have had no joy in fixing the issue. They say i am getting 8mbps from the exchange to the house but only 1.94mbps there after. I was receiving 8mbps for about 2 years consistantly and has just suddenly changed. Can anyone please help me? I feel like i'm getting nowhere after reporting the fault.
Solved!
Go to Solution.

Hi, thanks for the replies andthe advice. I have done another test and have posted the results below,
Broadband Speed Test Results
Download speed - 1.89mbps
Upload speed - 0.34mbps
Ping latency - 44.50
ADSL stats
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.1 Annex A
Latency type: Fast
Noise margin (Down/Up): 16.5 dB / 25.0 dB
Line attenuation (Down/Up): 23.7 dB / 13.5 dB
Output power (Down/Up): 19.9 dBm / 12.0 dBm
FEC Events (Down/Up): 0 / 0
CRC Events (Down/Up): 5 / 0
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 4 / 0
Error Seconds (Local/Remote): 5 / 0

The green PHONE icon has dropped from the bottom of the home screen and isn't among the icons that I have installed. I can get to it by searching but how do I get it back on the bottom of the home screen?

The green PHONE icon has dropped from the bottom of the home screen and isn't among the icons that I have installed. I can get to it by searching but how do I get it back on the bottom of the home screen?

Reset home screen layout.
This is covered in the manual:
iPhone User Guide (For iOS 4.2 and 4.3 Software)

HT2534 from 2 weeks ago i cant download any application when i want to get apps ( free & not free ) itunes shows me this error : click billing info , and verify your payment information in order to make purchaeses i have already 25 $ in my account what s

from 2 weeks ago i cant download any application
when i want to get apps ( free & not free ) itunes shows me this error : click billing info , and verify your payment information in order to make purchaeses
i have already 25 $ in my account
what should i do plz

The terms of use of the stores state (this is from the US store, but other's will be similar) :
The iTunes Service is available to you only in the United States, its territories, and possessions. You agree not to use or attempt to use the iTunes Service from outside these locations. Apple may use technologies to verify your compliance.

How can I retrievew history from 2 weeks ago that has been deleted?

How can I retrieve my history from two weeks ago? It's been deleted and I desperately need it to prove that I was on the computer (facebook) at a certain time. HELP!!!!
== This happened ==
Not sure how often
== How can I retrieve my history from two weeks ago? It's been deleted.

Sorry, unless you specifically backed up the places.sqlite file in your Profile folder, that data is gone and all but impossible to recover without using a data recovery program.

11 Days in Speed has gone from 55 to 7. BT Call ce...

Title says it all really.
Infinity was installed on the 30th of April speeds were great at 55 through out the week they slowed down to 36 which was great as I was told my max speed would be 30. However over the last few days my speed has dropped to 13-16 but has gone as low a 7
I phoned BT overseas call centre and was promised that the would fix my fault by then end of the call, then BT flatly refused to do anything as I was in side the 10 days. Explained that I wasnt. 9 days into May and the 1 day in April makes 10 days. So after I and the person on the other end of the phone counted the days out in sequence and realised I had had it for 10 days, he turned around and said we dont count the first day, and your days will not be up till Midnight Friday.
Thats 12 days by my counting
I then got a very condersending story about how the internet works. "Let me explain so you will understand. When a baby is born it can not walk that is like your connection to the internet. When the baby reaches 2yrs old it can move faster but still not run, when its older still then it can run, This is like the 10 days you connection need"
All I want is my Ip profile reset as it and my max line speed have dropped from 70+ to 38.6 to 19.8
Do i have to wait till Midnight Friday or is there someone else I can ask to get my Ip profile reset.
I just want the 30 I was promised

Till I can post the BT speedtest result
Here is the quote from the email Irecieved when signing up to Infinify and Speedtest.net results from day 1 to yesterday.
Email when signing up for Infinity
Your broadband starts on:
30 Apr 2012
Your download speed should be: 30Mb
Your upload speed should be: 5.7Mb
Speedtest.net results since getting infinity 11 days ago
4/30/2012 3:17 PM
GMT
43.01
5.78
18
London
50
4/30/2012 3:52 PM
GMT
41.01
5.74
18
London
50
4/30/2012 4:31 PM
GMT
41.37
5.8
18
London
50
4/30/2012 4:36 PM
GMT
34.52
5.79
19
London
50
4/30/2012 4:38 PM
GMT
43.32
5.77
18
London
50
4/30/2012 4:45 PM
GMT
42.87
5.82
15
London
50
4/30/2012 5:42 PM
GMT
40.93
5.77
18
London
50
4/30/2012 9:58 PM
GMT
45.12
5.78
18
London
50
4/30/2012 9:59 PM
GMT
41.81
5.75
19
London
50
4/30/2012 10:01 PM
GMT
55.34
5.76
26
London
50
4/30/2012 10:02 PM
GMT
52.76
5.75
18
London
50
05/04/2012 17:08
GMT
39.92
5.84
18
London
50
05/05/2012 21:24
GMT
23.63
5.46
15
Kingston Upon Hull
100
05/06/2012 08:20
GMT
37.27
1.58
25
Maidenhead
50
05/06/2012 15:14
GMT
37.62
5.18
25
London
50
05/06/2012 15:17
GMT
36.9
5.17
25
London
50
05/08/2012 17:08
GMT
20.01
4.66
25
Coventry
50
05/08/2012 17:10
GMT
20.01
4.51
25
Coventry
50
05/08/2012 18:21
GMT
30.4
1.87
25
Maidenhead
50
05/08/2012 18:23
GMT
37.28
4.79
35
London
50
05/08/2012 18:25
GMT
37.05
4.26
35
Leeds
150
05/08/2012 18:28
GMT
37.36
4.71
35
Leeds
150
05/08/2012 19:53
GMT
37.01
4.99
35
Preston
150
05/08/2012 20:40
GMT
37.3
4.98
35
Preston
150
05/08/2012 21:42
GMT
37.37
4.98
35
Preston
150
05/08/2012 22:05
GMT
37.45
4.98
35
Preston
150
05/09/2012 12:23
GMT
18.7
4.19
25
London
50
05/09/2012 12:37
GMT
18.6
4.19
25
London
50
05/09/2012 13:54
GMT
18.58
4.2
25
London
50
05/09/2012 14:09
GMT
18.71
4.18
25
London
50
05/09/2012 16:23
GMT
18.69
4.19
35
Preston
150
05/09/2012 17:11
GMT
8.02
3.34
55
Leeds
150

My speed has dropped to 80kb/s!

I've lived in a new build area for about 10 on the outskirts of my town so my broadband speed hasn't always been that great.
But for the past few weeks my broadband speed has plummeted from 2mb/s to 40-80kb/s for no reason.
Using the internet is almost impossible to use with these speeds and for a day or two my speed was back to normalbefore going down again.
Following the phone instructions of a BTcare worker from twitter, I've plugged the router into the test socket and ran the speedtester as well as running it in the normal setup with the same results.
I'm not sure if it's the wiring in my house or the line itself.
Here are my DSL and speedtester results for those interested.
My line attuention seems really high...

at one point due to dropping connection your speed was very low about 256 or less which results in a drop in profile to 135 - you may not even have seen the low speed as router could reset with a faster speed but the lower speed would have dropped the profile.
it now needs a stable connection 24/7 for 3/5 for profile to rise automatically
more about profile here
check profile
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
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Speed has dropped from mbps 3 weeks ago, getting a...

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