Speed has dropped

Hi all,
I've had no issues with Infinity since I've had it installed back in August, my line has been constantly online and never disconnects. I've had a line profile of 77mb since it was installed, and I've always achieved around 75mb download on all occasions.
Today I had to do a bit of DIY, so moved the modem up slightly (but i had to temporarily take the power out - only once - whilst I did this). I've plugged it back in to find that my line profile has gone down to 65mb. Why? My line has shown no issues with handling 77mb, it's been fine for 2 months, yet just unplugging it once will plunge it down to 65mb?
Can anyone offer an explanation as to what I can do to obtain my 77mb sync.
Thanks,

Cheers for the replies.
In terms of keeping the line connected, is it just the ''modem'' that is monitored, or is the PPPoE connection also monitored? I use Pfsense as my router/firewall and have setup a PPPoe connection via this, but I'm just curious if a break in this will cause the DLM to think there is more instability?
Also, has anyone had any increases from just leaving the line alone for 2 weeks? I've heard stories that once it drops, it never, ever goes back to what it was (Even though the line is fine and connected for weeks). That would be really disappointing for me, seeing as I was pretty much maxed out for 2 months with no issues.
Cheers all.

Similar Messages

  • Broadband download speed has dropped from ~2.7Mbps...

    Hello,
    For the last few weeks our broadband download speed has dropped from ~2.7Mbps (which we've been getting consistently for years) down to 0.7Mbs. It's now so low that our download speed is slower than our upload speed. I've take the following steps and nothing has worked:
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    Removing all equipment so its just the BT Home Hub connected through a BT Microfilter straight into the master socket
    Replacing the modem cable and Microfilter
    Online line fault check
    As I say, it only recently - over the last few weeks - that our speed has decreased so massively from what we've been getting for years and it is extremely frustratingly slow - I can get faster speeds via my mobile phone's 3G network.
    Here's a screenshot of the ADSL line status from the BT Home Hub.

    when you joined BT broadband you would have received an email address *****@btinternet.com or  ******@btopenworld.com   Bt would normally send the emails to that address
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
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  • Broadband speed has dropped from 8mb to 2mb

    hi there been a with bt over 12 months, and connection wize i have been getting 8mb. but recently as last week my broaband speed has dropped to under 2mb, i have tried various things like resetting and ethernet, wifi, but my speed still has not improved,, which is qiet annoying as i do alot of online gaming and web browsing, and i am at lost to how my connection has dropped so much speed i will list details below of my router settings and from  speedtester bt..
    router settings
    ADSL line status
    Connection information
    Line state
    Connected
    Connection time
    4 days, 18:05:39
    Downstream
    8,128 Kbps
    Upstream
    448 Kbps
    ADSL settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    ITU-T G.992.1
    Latency type
    Fast
    Noise margin (Down/Up)
    14.1 dB / 21.0 dB
    Line attenuation (Down/Up)
    14.0 dB / 7.0 dB
    Output power (Down/Up)
    15.8 dBm / 12.0 dBm
    Loss of Framing (Local)
    0
    Loss of Signal (Local)
    0
    Loss of Power (Local)
    0
    FEC Errors (Down/Up)
    0 / 0
    CRC Errors (Down/Up)
    10 / N/A
    HEC Errors (Down/Up)
    N/A / 0
    Error Seconds (Local)
    10
    speedtesterbt results,
    FAQ
    Test1 comprises of Best Effort Test:  -provides background information.
    Download  Speed
    1785 Kbps
    0 Kbps
    2000 Kbps
    Max Achievable Speed
     Download speedachieved during the test was - 1785 Kbps
     For your connection, the acceptable range of speeds is 400-2000 Kbps.
     Additional Information:
     Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
     IP Profile for your line is - 2000 Kbps
    If you wish to discuss these results please contact your ISP.
    If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
    Your test has completed please close this window to exit the performance tester.
    Please visit FAQ section if you are unable To understand the test results.
    also here is my speed tests results from speedtest.net
    http://www.speedtest.net/result/1561527773.png
    any help would be much apreciated 

    Moiriv wrote:
    I am having the same problem.
    I have been getting 7mbss on my 8mbps unlimited line for 4 years and now it has dropped to 2.5mbps
    BT speedtest results as of today:
    1. Best Effort Test:  -provides background information.
     Download  Speed  2.52 Mbps    0 Kbps 7.15 Mbps Max Achievable Speed
     Download speedachieved during the test was - 2.52 Mbps  For your connection, the acceptable range of speeds is 600 Kbps-7.15 Mbps.  Additional Information:  Your DSL Connection Rate :8 Mbps(DOWN-STREAM), 448 Kbps(UP-STREAM)  IP Profile for your line is - 2.5 Mbps
    Did you get you're speed limit back up to normall?
    Looks like Home hub logs show that someone from BT has modified my profile, I'll post here again if I get resolved or not.
    the last post is almost 4 months old!
    your profile has dropped to 2.5mb as a result of a drop in connection speed.  if you stay connected 24/7 fro 3/5 days your profile should return to normal.  just make sure your router does not drop connection
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Upload speed has dropped from 12Mbps to 2 Mbps.

    I have a screenshot taken of my broadband speed the month I got Inifinity installed. At that point I was consistently getting 70Mbps down, 12Mbps up.
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    http://speedtest.btwholesale.com
    Shows 57.76 down
    2.06 up
    Ping 42.63
    I have tried resetting the modem and home hub, a different router - I've compared LAN and WLAN (on both 2.4 and 5Ghz frequencies), used a pc, used a MAC, tried at different times of day but for reasons unknown the upload speed has taken a really noticeable dive in performance.
    I have phoned BT tech support - they advised 'upload speeds aren't gauranteed for residential customers'. They don't appear to agree that a drop in upload of 80%+ is fault related. I can see myself having another go at speaking to them - but before I do :
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    Solved!
    Go to Solution.

    Good luck.  A few suggestions below, but I am afraid I don't think they will help.  Might be worth contacting the mods at: http://bt.custhelp.com/app/contact_email/c/4951 .  But be aware they take 3 working days to reply: sometimes more if busy; but they have a good record of getting things solved once they are on the case. 
    ~~~
    Check the upload profile from the wholesale speedtest.  It is almost always 20Mbps for an Infinity2 connection, but something could have gone wrong there.
    ~~~
    Try a different browser, browser with plugins turned off, firewall and antivrus (temporarily) off, and safe mode.  Probably won't make any difference, but still a fairly easy experiment.
    ~~~
    If you have an HG612 router, unlock it and monitor stats.  Or buy one on eBay and unlock it.  Keep modem resets down to an absolute minimum; no problem with HomeHub or other router resets.
    ~~~
    Try connecting a PC or Mac directly to the modem: a bit of a faffle I am afraid.
    - connect from the modem LAN1 (that is usually connected to the HomeHub/router), to the standard ethernet port on the PC/Mac (that is also usually connected to the router.)  So the HomeHub is out of the picture.
    - Make a pppoe connection.  On a PC it will be something like
    - 'network and Sharing Centre',
    - 'Set up a new connection',
    - 'Connect to the Internet, set up a broadband or dial-up connection'
    - 'Broadband PPPoE'
    - Then enter username '[email protected]' and password 'bt'.
    Detail may vary a little between different version of windows, and of course even more different on Mac or Linux.
    Repeat your speed tests and see how they go.
    That will help check out if the HomeHub is the problem.  Seems unlikely as your have already tried another router.

  • My speed has dropped to 80kb/s!

    I've lived in a new build area for about 10 on the outskirts of my town so my broadband speed hasn't always been that great. 
    But for the past few weeks my broadband speed has plummeted from 2mb/s to 40-80kb/s for no reason.
    Using the internet is almost impossible to use with these speeds and for a day or two my speed was back to normalbefore going down again.
    Following the phone instructions of a BTcare worker from twitter, I've plugged the router into the test socket and ran the speedtester as well as running it in the normal setup with the same results.
    I'm not sure if it's the wiring in my house or the line itself.
    Here are my DSL and speedtester results for those interested.
    My line attuention seems really high... 

    at one point due to dropping connection your speed was very low about 256 or less which results in a drop in profile to 135 - you may not even have seen the low speed as router could reset with a faster speed but the lower speed would have dropped the profile.
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    more about profile here 
    check profile
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Speed has dropped from 5.2 to 1.54!

    Hi, I've been with BT Broadband for only a month, my speed at the start varied from 5.2 to 4.1 which suited me fine, no buffering but now it has dropped to....1.54!
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    I was assured by BT when I switched from Talk Talk that my speed would surpass their old speed (which it has for the past month) but is there any reason why it's suddenly dropped?

    Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
    once you have posted the information asked for then the community members can help you more
    Thank You
    This is a customer to customer self help forum the only BT presence here are the forum moderators
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Speed has dropped massively. Why?

    My speed was around 4.5 mb/s download 0.36 mb/s upload, (Ye, I know it's not great, but I'm used to it). My speed has now dropped to around 0.9 mb/s download and 0.26 mb/s upload. Why? Also my ping is rocketing up to around 3000 ms most of the time. This has been happening to no one else in my village. I'm the only one usually on my internet.
    Here are my adsl stats (I know it's saying 5578 kb/s or whatever, thats a lie, it always says that no matter what it actually is)
    System Up Time 11 days 03:39:36
    Port
    Status
    TxPkts
    RxPkts
    Collisions
    Tx B/s
    Rx B/s
    Up Time
    WAN
    pppoa
    19957739
    26019314
    0
    2490
    2788
    11 days 00:06:05
    LAN1
    10M/100M
    19073453
    15330273
    0
    2993
    2563
    11 days 03:39:36
    LAN2
    Link Down
    LAN3
    Link Down
    LAN4
    Link Down
    WLAN
    300M
    7942397
    5439148
    0
    834
    620
    11 days 03:39:09
    ADSL Link
    Downstream
    Upstream
    Connection Speed
    5760 kbps
    448 kbps
    Line Attenuation
    36.0 db
    15.0 db
    Noise Margin
    6.3 db
    24.0 db
    Why is this happening? None of the bt speedtesters will work for me, they just say it's 'unavailable'. Also speedtest.net wont load, even after 5 minutes of waiting, it just crashed.

    there is nothing obvious from your stats and connection speed is 5760.  really need btspeedtester results but you are having problems - is your java up to date as that will cause a problem if not
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Broadband speed has dropped quite considerably

    Hi,
    I usually have a 12-16mb speed with total broadband option 3 package in my area, but it has dropped to below 3mb. I've done a BT speedtest without result as it leaves a message it cannot complete the test.
    I have recently updated my cables after a previous issue, and my cable plugs directly into the test socket.  I am not using an extension
    Here are the ADSL details (downstream seems very low)
    ADSL line status
    Connection Information
    Line state
    Connected
    Connection time
    0 days, 07:34:29
    Downstream
    3,072 Kbps
    Upstream
    440 Kbps
    ADSL Settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    G.992.5 Annex A
    Latency type
    Interleaved
    Noise margin (Down/Up)
    16.8 dB / 26.1 dB
    Line attenuation (Down/Up)
    33.5 dB / 16.0 dB
    Output power (Down/Up)
    18.6 dBm / 1.3 dBm
    Loss of Framing (Local/Remote)
    0 / 0
    Loss of Signal (Local/Remote)
    0 / 0
    Loss of Power (Local/Remote)
    0 / 0
    FEC Errors (Down/Up)
    371 / 0
    CRC Errors (Down/Up)
    0 / 0
    HEC Errors (Down/Up)
    0 / 0
    Error Seconds (Local/Remote)
    0 / 0
    The event details:
    Recorded events Time and date Message
    Oct 27 20:05:06 2013(27162.310000) Admin login successful by 192.168.1.64 on HTTP
    Oct 27 20:04:00 2013(27096.650000) Admin login FAILED by 192.168.1.64 on HTTP
    Oct 27 20:02:58 2013(27034.920000) Admin login FAILED by 192.168.1.64 on HTTP
    Oct 27 19:19:58 2013[24458.520000] klips_error:ipsec_tunnel_start_xmit: ip_send() failed, err=-1
    Oct 27 16:01:06 2013(12522.640000) HTTP server returned error 404
    Oct 27 13:01:54 2013[ 1774.790000] klips_error:ipsec_tunnel_start_xmit: ip_send() failed, err=-1
    Oct 27 12:34:01 2013( 97.560000) WGET: Error connecting to host https://pbthdm.bt.motive.com/cwmpWeb/CPEMgt (66.193.112.93:443)
    Oct 27 12:33:27 2013( 85.640000) RTNL: Received ERROR reply 'No such process' for message type 0x19
    Oct 27 12:32:58 2013ERR 2003-01-01T00:00:35Z cwmp: mt_cwmp: session error: Could not resolve host
    Oct 27 12:32:57 2013( 55.500000) HTTP server returned error 404
    Oct 27 12:32:48 2013( 46.450000) danube_dsl_ioctl:88: Failed ioctl 250 errno 22
    Oct 27 12:32:48 2013( 46.450000) danube_dsl_ioctl:88: Failed ioctl 255 errno 22
    Oct 27 12:32:48 2013( 46.450000) danube_dsl_ioctl:88: Failed ioctl 290 errno 22
    Oct 27 12:32:48 2013( 46.450000) danube_dsl_ioctl:88: Failed ioctl 270 errno 22
    Oct 27 12:32:48 2013( 46.370000) danube_dsl_ioctl:88: Failed ioctl 250 errno 22
    Oct 27 12:32:48 2013( 46.370000) danube_dsl_ioctl:88: Failed ioctl 255 errno 22
    Oct 27 12:32:48 2013( 46.370000) danube_dsl_ioctl:88: Failed ioctl 290 errno 22
    Oct 27 12:32:48 2013( 46.370000) danube_dsl_ioctl:88: Failed ioctl 270 errno 22
    Oct 27 12:32:31 2013( 29.770000) DVA started
    Oct 27 12:32:30 2013( 28.360000) sys_if_stats_reset failed for atm0
    Solved!
    Go to Solution.

    Have you been having problems with router dropping connection or manual resets or a combination of both?
    I think you are in a banded profile because of the drop/resets but if you maintain a stable connection 24/7 for 3/5 days the banding should release automatically with noise margin falling and speed increasing. If you get to 3+days connection time and still 3072 then repost your stats and mods will help you get out banding
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Upload speed has dropped dramaticly

    Long story short, i have had infinity for over 18 months and only been getting 23mb down and 10mb up, had an issue two weeks ago and an engineer was sent out,turns out we have had an issue in the cab since we have had infinity and he sorted it and i now get between 40mb and 45mb down and 9mb to 11mb up, for the past few days my upload speed has been all over the place, under 1mb and upto 3mb but no higher, would love some assistance as i do not want the hassle i had getting the last engineer to come out, many thanks.
    Tony.

    Hi Tony,
    Welcome and thanks for posting. Can you try running the speed test including the further diagnostics and post the results? Give us as much information as possible and I'm sure we'll be able to help.
    Cheers
    David
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • Speed has dropped from 3+Mbps to 120ish Kbps

    Hi,
    In the last few days our broadband speed has plummetted:
     Download speedachieved during the test was - 122 Kbps
     For your connection, the acceptable range of speeds is 400 Kbps-2 Mbps.
     Additional Information:
     Your DSL Connection Rate :192 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
     IP Profile for your line is - 2 Mbps
    When we moved in 6 months ago we were getting 3+ Mbps download and it has remained stable at that speed until recently. I've rebooted the homehub but that had no effect.
    Should I just raise a call with BT?
    Cheers,
    Rob

    Hi,
    Here's the router stats:
    ADSL line status
    Connection Information
    Line state
    Connected
    Connection time
    1 days, 05:30:18
    Downstream
    192 Kbps
    Upstream
    448 Kbps
    ADSL Settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    G.992.1 Annex A
    Latency type
    Interleaved
    Noise margin (Down/Up)
    28.8 dB / 22.0 dB
    Line attenuation (Down/Up)
    44.1 dB / 26.0 dB
    Output power (Down/Up)
    0.4 dBm / 1.5 dBm
    Loss of Framing (Local/Remote)
    0 / 0
    Loss of Signal (Local/Remote)
    0 / 0
    Loss of Power (Local/Remote)
    0 / 0
    FEC Errors (Down/Up)
    10405 / 114
    CRC Errors (Down/Up)
    11406 / 92
    HEC Errors (Down/Up)
    5783 / 84
    Error Seconds (Local/Remote)
    1034 / 162
     Download speedachieved during the test was - 117 Kbps
     For your connection, the acceptable range of speeds is 400 Kbps-2 Mbps.
     Additional Information:
     Your DSL Connection Rate :192 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
     IP Profile for your line is - 2 Mbps
    Did a quiet line test and I think it's fine, obviously some very low level static but no crackles.
    I have got a Netgear router somewhere that I can try out.
    Cheers,
    Rob

  • Broadband speed has dropped after i changed to opt...

    I joined BT in August.  I was on the broadband option 1 package, but i decided to change to the unlimited download package which was changed over on the 24th October.  Since then, my broadband speed has reduced drastically. I rang BT who said they would reset my profile but this hasn't helped.
    I have a wired connection which is connected to the master NTE5 socket. I have a Hub 3 which i never turn off. My speedtest results are.........
     Download speedachieved during the test was - 263 Kbps
     For your connection, the acceptable range of speeds is 600-7150 Kbps.
     Additional Information:
     Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
     IP Profile for your line is - 7150 Kbps
    Any help would be appreciated but please be aware that i am not very technical minded lol!
    Thanks, Claire

    the upgrade should not affect your connection as there is no physical change to your line.  however from the stats your download is rubbish and you should contact mods for help  http://bt.custhelp.com/app/contact_email/c/4951
    your connection speed and profile are ok
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • My speed has dropped at least 20mb down and 5mb up...

    Hello, I hope someone can help me out here.
    A few months ago (Feb/March time), I had problems with my connection dropping below 39mb (I'm on Infinity 2) and after an engineer came out and fixed things, my connection was back to normal. It has been fantastic until the last 2 days where things have gone down hill rapidly.
    The engineer located the issue at the time to a faulty fibre port. He completed a lift and shift to move the connection to another port and this resolved the slow speed problems at the time.
    My connection has been very stable since then, averaging about 60 down and around 10 up. On the 21st April things dropped to 56.07 and stayed the same each day until 10th May. I was expecting things to possibly go back up to around 60 down, as the line monitoring obviously drops you some days and then ups you again once in a while.
    Yesterday things dropped down to 50, which considering my line has reached 63 and certainly around 60 on numerous days since the engineer fixed things, a drop of 10mb I thought was quite a lot.
    Today about half a hour ago as I am typing, the router went down and it has now dropped to 39.46 down and only 4.815 up which is terrible. That's a huge decrease and I have no idea why it is this low. The download speed is now just as low as it was before the engineer fixed things, and the upload speed is the lowest it has ever been since I joined BT over 2 years ago.
    I have no idea what is going off, but surely this cannot be correct? I know on the BT test, it has shown max achievable as just over 64mb down and max 20mb up, this resulted in an actual speed of 63.16 down and 9.75 up on 21st March 2015.
    These are the speeds I have monitored, showing the download and upload when logging into my router since the engineer last visited.
    Date       Down   Up
    06.03.15 61.37 10.42
    07.03.15 57.81 10.17
    20.03.15 60.65 10.05
    21.03.15 63.16 9.75
    23.03.15 62.93 9.651
    24.03.15 60.93 9.925
    25.03.15 58.62 9.698
    28.03.15 59.69 9.698
    29.03.15 60.62 10.36
    31.03.15 57.21 9.974
    03.04.15 60.24 9.887
    05.04.15 59.57 9.672
    09.04.15 59.75 9.667
    16.04.15 59.73 9.962
    17.04.15 59.08 9.409
    21.04.15 56.07 9.687
    22.04.15 56.07 9.39
    24.04.15 56.07 9.494
    06.05.15 56.07 9.278
    10.05.15 56.07 9.316
    11.05.15 50.43 9.308
    12.05.15 39.46 4.815
    Would a moderator please look into this for me and get in touch to check my line. I'm not sure if there is a fault on the line, if something has gone pear shaped, but the current speed is way below what I know my line can handle.
    Thank you

    An engineer has just knocked at the door and confirmed my phone line is now back up. The issue was with 'the green box' which is at the bottom of the next street to me. No idea what he did, as he didn't say what had been fixed.
    My speed when logged into the modem now shows 50.43 down and 9.215. The download speed funinily enough is exactly the same as it was on Monday, before everything went down Tuesday.
    With regards to this speed, will the DLM monitoring system on the line increase things again over time? Considering I have had a maximum of 63.16 down and over the last couple of months it has averaged around 60, it's still a good 10mb or so lower than what it is capable of handling, but at least it has gone back up which is an improvement
    I'm not sure if interleaving plays a part with the download speed (no idea if it is on or off with my Home Hub 5).

  • Speed has dropped from initially promised speed

    Hi Guys n Gals.
    I recently renewed my broadband contract with BT after a year of 3Mb/s D/L speed and 376Kbp/s U/L.
    I was looking at the BT speedtester in September/October when it stated that i should receive a minimum of 5Mb/s and a maximum of 8Mb/s but should expect 6Mb/s. I rang to verify this with the sales dept. and all was hunky dory......for 2 months.
    My exchange (Toddington) had recently had 21CN work completed and all looked as though my speed had in effect doubled. Well it had! WOW! it was brilliant.
    I then started to have a degradation in service which has seen my downspeed drop to old levels and im totally disappointed now.
    I have called BT's "tech support" in India and have become bitterly sore from their basic patronising, turn it off and on again approach. When i mentioned that i had carried out BT's own speedtest and been given the aforementioned figures, i was told that i must be mistaken and that my line only has capacity to sustain 6Mb/s yet i have downloaded files at far above that number/speed. I was being told i had not seen what i know i saw. Here are my line stats for your perusal:
    I am in the test socket and connected via G/Bit LAN card to G/Bit port on HH3.
    These stats were taken from the router directly after the line test so there was obviously a reset of the router in said test.
    Is there anyway i can reobtain the exact speedtest i was sold the product on as i now wish to terminate my contract totally. I will NOT be treated like this as a customer. I have been on the phone to tech support again this evening and they reckon they have found a line fault.......Why can they have not done this before totally insulting my intelligence like they have.
    I wish for two or three things to happen now. Location of the fault, apologise directly to me from a UK BT rep and finally cut me loose so i dont have to suffer any more foolish service any longer than is exactly necessary.
    Best Regards

    welcome to the forum
    if there is a fault and it gets fixed then great and maybe your connection speed will improve. you never get a promised speed but an estimated speed but that is very much dependent on your line quality and home connection.
    if you want some assistance from the forum members then please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) http://speedtester.bt.com or http://bt.custhelp.com/app/answers/detail/a_id/9354/c/346,4740,5520 and post the results .
    are you connected directly to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
    Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
    Someone may then be able to offer help/assistance/suggestions to your problem
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Broadband Speed has dropped

    Hello, my family have been with BT for a good 5 years now and haven't had many problems at all. We are using the BT Home Hub 2.0, and have been so for about 3 years. The broadband speed is generally very good and I have had no reason to complain at all, however we encountered a problem which began about a week ago. Last week the broadband began to slow down and cut out every 5 minutes or so for a whole day, so I thought to switch the Hub off at the wall overnight as it may help. I switched it back on in the morning and sure enough it had stopped cutting out, BUT now the broadband speed seems to have dropped hugely. I use the wireless to play Xbox and for my computer to do work and watch the occasional YouTube video but am being forced to not be able to watch or do any work as the speed is that bad. The only devices connected to the Hub are my computer, my brother's and my Dad's iPod, and also the main family computer when it is in use (barely ever). However these have always been connected so it can't be any problems with these that have caused the broadband to slow down. Does anyone have any idea what could have occured to trigger this problem, and how I may be able to sort it?
    Thankyou.
    This is my ADSL line status as of now:
    Connection Information
    Line state
    Connected
    Connection time
    1 days, 06:48:53
    Downstream
    287 Kbps
    Upstream
    440 Kbps
    ADSL Settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    G.992.5 Annex A
    Latency type
    Interleaved
    Noise margin (Down/Up)
    22.2 dB / 29.3 dB
    Line attenuation (Down/Up)
    20.6 dB / 8.5 dB
    Output power (Down/Up)
    11.4 dBm / 1.3 dBm
    Loss of Framing (Local/Remote)
    0 / 0
    Loss of Signal (Local/Remote)
    0 / 0
    Loss of Power (Local/Remote)
    0 / 0
    FEC Errors (Down/Up)
    28894 / 0
    CRC Errors (Down/Up)
    2 / 0
    HEC Errors (Down/Up)
    2 / 0
    Error Seconds (Local/Remote)
    2 / 0

    Unfortunately the connection has not changed one bit and it has been nearly a week now, you said to return to this thread if I still have a problem so here I am! Do you know what could possibly be wrong?
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    ADSL line status
    Connection Information
    Line state
    Connected
    Connection time
    6 days, 05:56:19
    Downstream
    287 Kbps
    Upstream
    440 Kbps
    ADSL Settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    G.992.5 Annex A
    Latency type
    Interleaved
    Noise margin (Down/Up)
    23.1 dB / 29.2 dB
    Line attenuation (Down/Up)
    20.6 dB / 8.5 dB
    Output power (Down/Up)
    11.7 dBm / 1.3 dBm
    Loss of Framing (Local/Remote)
    0 / 0
    Loss of Signal (Local/Remote)
    0 / 0
    Loss of Power (Local/Remote)
    0 / 0
    FEC Errors (Down/Up)
    62300 / 0
    CRC Errors (Down/Up)
    13 / 0
    HEC Errors (Down/Up)
    19 / 0
    Error Seconds (Local/Remote)
    13 / 0

  • Speed has dropped...again

    After 2 weeks of calls to tech support and a visit from a technician this past weekend, my speed was back to near the 3 Mbps I'm provisioned.  The technician "cleaned-up" some wiring in the box outside, and tested the line.  He said everything looked great, and it could probably handle 5 Mbps.
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    Ok.
    #1 An original or very old style NID with a spark gap and ground wire can even get spiders in it that could cause an issue. Inspect the NID first before thinking of changes or wiring.
    http://en.wikipedia.org/wiki/Network_interface_device
    http://en.wikipedia.org/wiki/Demarcation_point
    Running a good quality wire CAT5, no need for CAT6,  directly to the NID for the DSL modem jack may help. That is what I had done with mine. Depending on the number of loads or amount of wire in the house could also cause issues. But if the user's signal quality is not being pulled low due to a wiring issues, it would usually indicate a problem elsewhere. Unless there was noise being picked up on the premises wiring. Wire DSL directly to the NID and install a filter there for all other in house wiring may help. There used to be available what was called a NID Filter, and I am sure you can still get them.
    Ideal Connection if house wiring is an issue, or very old, and lengthy. Install a filter / splitter at the NID.
    Run CAT5 directly to the NID location, and install a dedicated jack for the DSL modem.
    Remove all in house wiring from the NID.
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    Connect all existing phone lines to the phone side of the filter output.
    Connect the new DSL CAT5 directly to the NID before the filter / splitter, or to the DSL side of the filter / splitter, depending on the device purchased.
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    http://www.homephonewiring.com/dsl.html
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            Tool news.giganews.com
            traceroute to *.*.*.*, 30 hops max, 60 byte packets
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            2 te0-0-0-7.mpd22.iad02.atlas.cogentco.com (38.122.67.49) 0 ms 0 ms te0-7-0-9.mpd22.iad02.atlas.cogentco.com (38.122.62.193) 0 ms
            3 te0-0-0-4.ccr21.iad02.atlas.cogentco.com (154.54.31.105) 0 ms 0 ms te0-2-0-0.ccr21.iad02.atlas.cogentco.com (154.54.31.101) 0 ms
            4 uunet.iad01.atlas.cogentco.com (154.54.13.138) 28 ms verizon.iad01.atlas.cogentco.com (154.54.10.226) 40 ms uunet.iad01.atlas.cogentco.com (154.54.13.138) 28 ms
            5 0.ae1.RES-BB-RTR2.verizon-gni.net (152.63.32.157) 41 ms 41 ms 0.ae2.RES-BB-RTR1.verizon-gni.net (152.63.34.22) 13 ms
            6 * * *
            7 * * *
            8 * * *
            9 * * *
            10 * * *
            11 * * *
            12 * * *
            13 * * *
            14 * * *
            15 * * *
            16 * * Max number of unresponsive hops reached (firewall or filter?)
    #3 Have the provider run a local loop test to see if any problems are indicated. If there are, then they could run the test with everything in the house disconnected, except the new DSL modem connection. If issues are still indicated, then the DSL provider needs to make connections on the local loop. Another user told me that they had issues when it rained, and it was because construction had left a splice box open on a line somewhere.
    If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

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