Speed Issue back Yet again ! BT HELP!
a few weeks back i had a issue with the speed of my line. It was down to a netowrk engineer working in the error.
My Speed returned back to the Good old speed after several days.
But today my internet went and now my speeds are down in the dumps again.
It seems to be BT in LCTOD is having more and more problems time after time after time i am getting sick of it.
Download speedachieved during the test was - 1585 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :5440 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 4500 Kbps
Router Stats
Line state Connected
Connection time 0 days, 04:23:54
Downstream 5,440 Kbps
Upstream 448 Kbps
ADSL Settings
VPI/VCI 0/38
Type PPPoA
Modulation G.992.1 Annex A
Latency type Fast
Noise margin (Down/Up) 7.4 dB / 23.0 dB
Line attenuation (Down/Up) 48.1 dB / 27.5 dB
Output power (Down/Up) 8.3 dBm / 1.6 dBm
Loss of Framing (Local/Remote) 0 / 0
Loss of Signal (Local/Remote) 0 / 0
Loss of Power (Local/Remote) 0 / 0
FEC Errors (Down/Up) 0 / 3
CRC Errors (Down/Up) 516 / 2
HEC Errors (Down/Up) 9838 / 1
Error Seconds (Local/Remote) 191 / 4
New the internet disconnected over 4 hours ago and since then it has been sluggy, Its not only effecting my web surfing but also my game playing.
I checked my e-mails no sign of FUP or Even the 80GB warning nothing (80GB i haven't even got yet long way off).
I urge BT to solve this NOW!!!! this is going to be the very last time. I'll go back to the CEO's office if its not sorted and will tell them that i'll be leaving then prompty making my call to OFCOM and Watch dog this is getting to be joke.
I now laugh at BT adverts, We are the Worlds Leading Fast internet provider (SORRY BUT YOUR NOT!)
Please fix this problem.
Hi rogers1950,
I have checked a few things on your line this morning to see if there is anything obvious that could be slowing down your connection throughput speed.
The line hasn't been capped as you say and your exchange has hasn't been reported for having capacity issues, which is a fairly common factor in probems with slow throughput.
The stats that you have posted show the downstream speed and IP profile are all working well so at the moment the speed result looks purely the result of internet congestion. I note that you ran the test quite late in the evening, right in the middle of our peak times, so I would guess congestion was the cause.
Try and run a few more tests via www.speedtester.bt.com, if possible one before peaks times, 5pm-midnight, and one during so I can see a comparison.
Please post the results up
With a bit of luck last night was just a one off.
Cheers
Craig
BTCare Community Mod
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