Speed just dropped to dial-up speeds

Router is showing this and I'm getting 0.35Mbps download - normally just under 2.00Mbps
11:12:16, 15 May.
(532494.300000) DSL noise margin: 18.00 dB upstream, 12.70 dB downstream
11:12:16, 15 May.
(532494.230000) DSL line rate: 448 Kbps upstream, 544 Kbps downstream
11:12:01, 15 May.
(532479.510000) DSL is down after 8873 minutes uptime
11:12:01, 15 May.
(532479.510000) ETHoA is down after 8873 minutes uptime
11:12:01, 15 May.
(532479.150000) PPPoA is down after 8872 minutes uptime [Waiting for Underlying Connection (WAN DSL - Up)]
11:11:57, 15 May.
(532475.510000) PPP LCP Send Termination Request [User request]
Previous stats:
06:17:57, 09 May.
( 61.850000) DSL noise margin: 18.00 dB upstream, 12.00 dB downstream
06:17:57, 09 May.
( 61.710000) DSL line rate: 448 Kbps upstream, 2208 Kbps downstream
So what's broken??
1) My wiring is Test socket (out of master socket) to BT Filter and then out to phone and HH4
2) I've disconnected, pulled apart, switched off, and put back together again all computer/hub/phone connections
3) Phone appears fine, no particular noise on the line.
Feels like not my end except the wife can be a bit heavy handed when doing today's weekly vacuum cleaning.
Needless to say it's pretty difficult and unpleasurable to use the internet at these dial-up speeds.

Connection speed better and high noise margin giving scope for a further speed increase. Any exchange problems shown http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/15036
http://community.plus.net/exchange-information/
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Similar Messages

Internet speed dropped to dial-up speed!

*(It took me about 15mins to get to this page)*
There seems to be something wrong with my Mac when i opened it up today; the internet speed has dropped right down to below dial up speed, yet all the other computers in the house are running fine at broadband speed.
Hope you can help!
Thankyou very much in advance!

The following usually works on both Tiger and Leopard:
Empty Safari's cache (from the Safari menu), then close Safari.
Go to Home/Library/Safari and delete the following files:
form values
download.plist
Then go to Home/Library/Preferences and delete
com.apple.Safari.plist
Repair permissions (in Disk Utility).
Start up Safari again, and things should have improved.
If not, MacFixit have published a very detailed (very!) article on speeding up a slow Safari, here:
http://www.macfixit.com/article.php?story=20070416000657464
Many, including me, have also followed the advice given by others here to add DNS codes to their Network Settings, with good results in terms of speed-up:
Open System Preferences/Network. Double click on your connection type, or select it in the drop-down menu. Click on TCP/IP and in the box marked 'DNS Servers' enter the following two numbers:
208.67.222.220
208.67.220.222
Click on Apply Now and close the window.
Restart Safari, and repair permissions.

Re: Speed just dropped to 0.23

Sorry I miss my first steps, here results (+pritscreen from Saturday):
Just to find some solution I disabled FON today just to see that it does not have any effect to download or upload speed.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
1 days, 22:02:33
Downstream:
287.1 Kbps
Upstream:
1.072 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
24.5 dB / 9.2 dB
Line attenuation (Down/Up):
19.5 dB / 9.5 dB
Output power (Down/Up):
18.2 dBm / 12.0 dBm
FEC Events (Down/Up):
2658 / 152
CRC Events (Down/Up):
0 / 60

can you clarify if the adsl stats are current or from Saturday - just they show almost 2 days connection time. if Saturday can you post current stats please
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Speed just dropped to 0.23

Hi. I have been getting a steady speed of 2.7meg until last week when it dropped to 0.23 with no warning. Today I had a engineer visit who was a little stumped as to why I had such a slow connection
During the visit he tested my line and to start off it was showing 1meg at the socket. He went away an changed a few wires and after all this it now showed 2.2 meg at the socket. I then plugged the router in and it was still showing a speed of 0.23. He said because my line was unstable bt had capped me at 0.23 and that he had reset the line and it should now start to speed up automatically. It has been 10 hours since the visit and its still showing 0.23 with a upload of 0.36 exactly the same as before the visit. I have bought a new router to see if that helped but it did not
I also own the property next door and the speed has gone from 3 meg to 1.5 the same time as mine dropped
Has anyone else had these sorts of problems if so how did they fix it?
Thanks

Connection information
Line state:
Connected
Connection time:
0 day, 00:58:08
Downstream:
3,648 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
6.1 dB / 17.0 dB
Line attenuation (Down/Up):
57.5 dB / 31.5 dB
Output power (Down/Up):
19.0 dBm / 12.0 dBm
FEC Events (Down/Up):
0 / 257
CRC Events (Down/Up):
1463 / 151
Loss of Framing (Local/Remote):
0 / 2
Loss of Signal (Local/Remote):
2 / 2
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
25137 / 208
Error Seconds (Local/Remote):
0 / 0

BB dropping to dial up speeds.

I had infinity 2 installed about 2 months ago, after the first week I lost my phone line for 3 weeks, still waiting for compensation. Since getting the line back my BB keeps dropping to 0.09 / 0.00 every few hours. I have had a new hub sent out and hasn't made a difference and to be honest I'm tired of ringing India Telecom and them telling me to restart my router. Is there a way to get out of my contact?

Hi Soupy1985,
Welcome to the Forum and thanks for posting. Can you try running the speedtest and post the results. Once you’ve done that drop me an email with the details. You’ll find the “contact us” form in the about me section of my profile.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Speed has dropped from initially promised speed

Hi Guys n Gals.
I recently renewed my broadband contract with BT after a year of 3Mb/s D/L speed and 376Kbp/s U/L.
I was looking at the BT speedtester in September/October when it stated that i should receive a minimum of 5Mb/s and a maximum of 8Mb/s but should expect 6Mb/s. I rang to verify this with the sales dept. and all was hunky dory......for 2 months.
My exchange (Toddington) had recently had 21CN work completed and all looked as though my speed had in effect doubled. Well it had! WOW! it was brilliant.
I then started to have a degradation in service which has seen my downspeed drop to old levels and im totally disappointed now.
I have called BT's "tech support" in India and have become bitterly sore from their basic patronising, turn it off and on again approach. When i mentioned that i had carried out BT's own speedtest and been given the aforementioned figures, i was told that i must be mistaken and that my line only has capacity to sustain 6Mb/s yet i have downloaded files at far above that number/speed. I was being told i had not seen what i know i saw. Here are my line stats for your perusal:
I am in the test socket and connected via G/Bit LAN card to G/Bit port on HH3.
These stats were taken from the router directly after the line test so there was obviously a reset of the router in said test.
Is there anyway i can reobtain the exact speedtest i was sold the product on as i now wish to terminate my contract totally. I will NOT be treated like this as a customer. I have been on the phone to tech support again this evening and they reckon they have found a line fault.......Why can they have not done this before totally insulting my intelligence like they have.
I wish for two or three things to happen now. Location of the fault, apologise directly to me from a UK BT rep and finally cut me loose so i dont have to suffer any more foolish service any longer than is exactly necessary.
Best Regards

welcome to the forum
if there is a fault and it gets fixed then great and maybe your connection speed will improve. you never get a promised speed but an estimated speed but that is very much dependent on your line quality and home connection.
if you want some assistance from the forum members then please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) http://speedtester.bt.com or http://bt.custhelp.com/app/answers/detail/a_id/9354/c/346,4740,5520 and post the results .
are you connected directly to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

3meg DSL Download speed running at dial-up speed

Since last week I’ve been getting DSL download speeds that are basically dial-up speeds. I have the 3 meg plan and for the past 10 years or so, I came close to a 2 meg download connection speed regularly.
Last week my download speed basically disappeared. I spent hours on the phone with Verizon Tech Support during the week. (Their standared 72 hours to assign a service call after creating a service ticket is bogus.) A Verizon DSL tech spent 5 hours at my house on Saturday and said the problem is on VERIZON’S END with their servers. He did it all, replaced internal wires, used his modem for the tests, checked speeds at the NID, took the router out of play, tried to get new wires from the service on the street, and still could not resolve the issue.
I show the correct 3360/864kbs connection on my DSL Modem (Actiontec GT701D) but my download speed is averaging 33K to 60K using 4 different speed tests. DSL disconnects at random also. My upload speed is typically around 700kbs – where it should be.
My most recent test is from this morning:
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
SendBufferSize set to [8192]
running 10s outbound test (client to server) . . . . . 591.76Kb/s
running 10s inbound test (server to client) . . . . . . 60.33kb/s
------ Client System Details ------
OS data: Name = Windows Vista, Architecture = x86, Version = 6.0
Java data: Vendor = Sun Microsystems Inc., Version = 1.6.0_24
------ Web100 Detailed Analysis ------
Client Receive Window detected at 17424 bytes.
Cable modem/DSL/T1 link found.
Link set to Full Duplex mode
Information: throughput is limited by other network traffic.
Good network cable(s) found
Normal duplex operation found.
Web100 reports the Round trip time = 106.05 msec; the Packet size = 1452 Bytes; and
There were 33 packets retransmitted, 59 duplicate acks received, and 63 SACK blocks received
The connection stalled 4 times due to packet loss
The connection was idle 1.36 seconds (5.03%) of the time
This connection is network limited 99.9% of the time.
Excessive packet loss is impacting your performance, check the auto-negotiate function on your local PC and network switch
Web100 reports TCP negotiated the optional Performance Settings to:
RFC 2018 Selective Acknowledgment: ON
RFC 896 Nagle Algorithm: ON
RFC 3168 Explicit Congestion Notification: OFF
RFC 1323 Time Stamping: OFF
RFC 1323 Window Scaling: ON
Information: Network Middlebox is modifying MSS variable
Server IP addresses are preserved End-to-End
Information: Network Address Translation (NAT) box is modifying the Client's IP address
Server says [{edited for privacy}] but Client says [192.168.1.100]
My DSL STATUS from this morning is:
DSL Status
VPI: 0
VCI: 35
DSL Mode Setting : MMODE
DSL Negotiated Mode: G.DMT
Connection Status: Showtime
Speed (down/up): 3360/864kps
ATM WoS Class: UBR
Near End CRC Errors: 0/0
Far End CRC Errors: 0/73045
Near End CRC (Within Last 30 mins): 0/0
Far End CRC (Within Last 30 mins): 0/0
Near End RS FEC: 0/68
Far End RS FEC: 0/0
Near End FEC (Within Last 30 mins): 0/0
Far End FEC (Within Last 30 mins): 0/0
Discarded Packets(Within last 30 mins): 0/0
SNR Margin (Downstream/Upstream): 0/14
Attenuation (Downstream/Upstream): 119/30
This performance drop off is totally unacceptable. What’s really interesting is that my service call has been closed out as “resolved”. Which is obviously has not. I am now being forced to go through support again to “diagnose” my problem.
I’ve been researching (painfully) these speed issues and have determined they are a chronic problem going back to at least 2006 for many DSL customers. The issue seems to be they have oversold DSL services and overcrowd their local Central Office servers and routers. There is supposed to be some performance issue regarding Redbank and Juniper switches. Redbank is supposed to be more reliable and Juniper aren't so. I also believe their latest “optimizing” software may also be part of the problem.
For the first time EVER, I am seriously considering converting to COMCAST because no one at Verizon (other than the DSL tech) will acknowledge they are the cause of my issue.
Anyone have a realistic idea as to what needs to be done at the Central Office to correct this issue?
Thanks for your time.

Consider yourself lucky. I have had the 3Mb plan for over ten years and initially had regular speeds of 1.5 to 3.0...until a new development was put in a block away, they were connected to Verizon, and my speeds dropped to 205 kbps down/805 kbps up at the copper drop in my basement. Many calls to Verizon resulted in modem upgrades (currently the Westell 6100) and reassurances from Verizons foreign help desk that my service was performing normally. Promises of FIOS soon being available in my area (Cedar Brook, NJ) have kept me hanging on but I stopped holding my breath a few years ago. Hopefully your service will be restored - mine most likely never will.

Broadband dropping out, noise high, speed slow

Have had past problems with high noise, which seemed to have been solved by having the mods reset noise down (thanks) with line speed increasing up to around 2Mbps over the last couple of weeks (great from where I was previously). See http://community.bt.com/t5/BB-Speed-Connection-Issues/Slow-broadband-downstream-line-speed/m-p/33081...
Tonight around 4:50pm (when all the kids in the neighbourhood have come back to their homes, and are playing online games) broadband drops out, noise jumps up to 22 from about 15 where it was previously I think, speed dramatically drops to less than 1Mbps.
Q1: Any idea how to get noise down again and speed back up?
Q2: Have I got a faulty hub that it keeps dropping out like this (hub is quite new)? Peculiar that it seems to happen at busy periods though - I've had this kind of drop out before, which is why I'm going straight to the forum. I have already had broadband boost engineer out in the past and that makes me think it's unlikely there's anything wrong with my line.
Any ideas about solutions will be gratefully received! (Just started working from home office today with 3 people - had thought I had us all on 2MB+ - but not now!) Help!
Thanks
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
881 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 881 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :1120 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
Connection Information
Line state:
Connected
Connection time:
0 days, 04:39:52
Downstream:
1.094 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
22.0 dB / 20.0 dB
Line attenuation (Down/Up):
50.0 dB / 31.0 dB
Output power (Down/Up):
15.8 dBm / 11.9 dBm
FEC Events (Down/Up):
312 / 23
CRC Events (Down/Up):
24 / 32
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
20 / 18
Error Seconds (Local/Remote):
133249 / 784
Solved!
Go to Solution.

is the new faceplate like this
or like this
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Broadband Dropping Out and Connection Speed Decrea...

Sorry to be a pain but I am back here again.
Since the last issue with speed, connection drop out and noisey line which required an underground cable to be partly replaced, all has been fantastic and no problem to report. Many thanks to those who were involved in helping with getting that issue resolved.
About 10 days ago the broadband started to drop out at random times but not too often. The broadband hub light would go out for about 15 seconds before returning. My connection would automatically resume and no great problem. It has since become more of a problem and pain.
The frequency of drop out increased with a sort of pattern. Last week an example would be drop out at 11:50 am, again at 12:40 and once more at 1:30 pm. Each time the connection returned my computer icon for wifi would be a warning triangle. I clicked on the icon and would get a message 'limited connection'. The only way I could connect again would be to click the icon and select to disconnect and then connect, making sure a 'tick' was in the box for autoconnection. A bit more of a pain than before but usable. It got more of a problem over the next few days.
The frequency of drop out increased. This became a right pain when trying to purchase things online as I could not be sure in the purchase had been completed or if I tried again would I get two lots? Upon broadband connection returning I would not be able to 'auto connect' but would get the warning triangle of 'limited connection'. I tried the click to disconnect and reconnect but it failed to work. I ended up shutting down the laptop, waiting before powering up. This failed to work as all I would get is the warning triangle and 'limited connection'. The only way I could reconnect was to press the 'restart' button. This worked but it got worse.
The next day the broadband connection would drop out every couple of hours. It got to the point that even pressing the 'restart' button would not allow me to connect. I tried three times and gave up. I had to resort to pressing the very small 'reset' button on the back. This cured the problem for about 12 hours before the drop outs started again.
It is now a case of 50/50 if I can connect to the broadband again after a drop out. It is getting quite frustrating. I only used the small 'reset' as a last resort. I have noticed that the speed of the connection has started to drop down also.
Each time the hub drops broadband and I can auto connect and do not press any hub button, the timer has reset to zero days and zero hours. I know it takes about a week for the connection to settle. I do wonder if these drop outs are messing the connection settings for my line speed? The line used to be rated at 21 Mbps but has decreased to 17 Mbps, my actual connection used to be 19 Mbps but struggles to reach 14 Mbps. It is slowly dropping with each and every drop out.
I also looked at the event log in the hub. Just before each broadband drop out I see a external connection is made with the initials 'CWMP' followed by 'event code 1 boot' or 'event code 6 connection request' or 'event code 4 value change'. Straight after the broadband connection drops out with out fail.
All I can seem to find out is that the external connection is either the hub connecting to the server or vice versa? As for the codes? I have no idea at all.
I only ever resort to pressing 'restart' if I cannot connect to my hub. I have only pressed the 'reset' as a last resort as nothing else worked to allow me to reconnect.
Can anyone offer any help or best a permanent fix?

I connected to the test socket and used a wired connection for the speed test and hub stats.
The hub position and run of cables are the same as when the last engineer advised as the best set up.
Since my last post I have checked the event log and 'CWMP' has made at least two remote connections but the hub did not drop broadband connection. The broadband has been stable but just slower than usual, as you stated due to the drop outs/disconnections.
I guess a case of wait and monitor to see if the problem has resolved itself?
Will the speed automatically return to the usual 18 to 19 Mbps? or will something else have to be done to reset it at the exchange/server?
Here are the hub stats from this morning.
Connection Information
Line state:
Connectedppp0_0
Connection time:
2 days, 00:23:43
Downstream:
16.69 Mbps
Upstream:
1.024 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
9.5 dB / 7.1 dB
Line attenuation (Down/Up):
10.3 dB / 6.7 dB
Output power (Down/Up):
19.8 dBm / 12.4 dBm
FEC Events (Down/Up):
4947 / 0
CRC Events (Down/Up):
11 / 11
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
377 / 48
Error Seconds (Local/Remote):
72 / 21

BT Infinity speed massively drops in th evening

is it normal for infinity speed to drop by over half in the evenings?
ive only been a BTI a few days, and my "daytime" speed on my mac wirelessly is about 34-36meg
yet in the eveningit drops to around 14 meg. i understand the "if the exchange is busy" nonsense but a 20MB drop?
thoughts?
JD.

FiXiT wrote:
Same here, had infinity installed on the 6th Oct , on the BT speed checker I was getting synced at just over 38 and 10 up, speed throughput was about 36\37 and up between 7\8. Yesterday the speed was about the same but after 5pm the download speed dropped to between 12 and 20, upload speed was still pretty good. The line is still synced at over 38 and 10 up so I would say the drop in speed is due to BT's traffic shaping and congestion in the evening?
Btw have you managed to see the usage meter yet on your account? because I havn't, still looking for answers.
Its there OK
Its log in to account at BTCOM
SCROLL down to MANAGE MY SERVICES
BROADBAND
VIEW YOUR BROADBAND USAGE
Some people seem to have problems if they have more than one account as it must be logged in to the correct one
But you probably knew all that
If any post helps tick the star box on the left
Just cause Im paranoid dont mean they are not out to get me

Dial up speeds every evening for weeks Tidewater, VA

My DSL has slowed to dial up speeds beginning around 5 pm and flucuating widely in speed until 11 pm. I tried all the remedies for slow speed as I have done in the past but they have not helped. Any time I've had problems Verizon dsl it has been with the wiring leading to the house not in the house. I still using the same Westell Modem I was given 2001! Would a newer modem help ? Is anyone experiencing the same problem in the Tidewater ,VA area. Could the number of people streaming movies during the Holidays cause the slow speed ?

I live in the same area. I'm not having problems with FiOS, but when I was with COX cable the quality was very erratic in the evenings. (internet and TV) Sometimes to the point where I would turn everything off and grab a book.
Those underground wires (cable or DSL) are old and problematic. Most of my problems were also exterior cables. It would cost a LOT of money to replace them so neither company is likely to do anymore than necessary.
Nothing lasts forever so a 12 year old modem may be part of the problem. The only way to know for sure is to replace it. If you can find a compatible model at Best Buy, you can try it then return it if there's no difference. Verizon may replace it for free, but I'm inclined to doubt it.
The number of other users online could definitely cause slow speed. I've noticed a decrease in my connect speed when streaming from Amazon. It's still high enough that video quality hasn't been effected, but it has dropped. If it is noticeable on FiOS, it's probably worse on DSL.

Slow Modem Speed Graphite Base w/Dial Up

I've had a graphite base station for a couple of months now. At first, the connection speed was comparable to the v 90 modem in the computer, but recently it started connecting at a rate so slow pages end up not loading, and mail gives me errors when trying to get mail. The signal strength is great, so I suspect the base station's modem is to blame. Is there any way to get the speed back up to where it was? Is this a firmware issue? I'm not looking for greased lightning, just the same old slow dial up speed I'm used to. Does anybody else have this problem or a solution (other than to buy a newer base station)?

Wouldn't the slowness through the ethernet connection to the base rule out RF? If not, what was the purpose of that test?
When accessing the Internet wirelessly, the speed is limited by the speed that data can be pulled from the ISP. If connecting via Ethernet results in the same slow speed then you know that the speed issue is between the ABS and ISP.
We don't have a phone that operates in that range.
Some of the wireless handsets that use 5 GHz also send some control signals at 2.4 GHz which would interfere with the ABS's wireless signal.
Have you tried changing the channel used by the base station? It is quick and simple to try.

Opening second tab, no address causes download speed to drop from 160 kbs to less than 5 kbs and sits there doing nothing, does not happen with IE, why is this

after firefox updated from 27 to 28, when i download a file, play music, watch a video, or run a speed test, normal speed is about 160 kb/s (dsl connection 1.3 Mb/s) - just opening another blank tab (not any address) or try to open another page like google search page, download speed drops to less than 5 kb/s - downloading stops, and second page does not open, why is this happening, it does not happen with internet explorer and the version of IE i have is out of date,
history/cookies all clear automatically when close, i have disabled all add on, run malware, adware searches - show no problem, norton antivirus is up to date, i have spent hours on phone with ATT isp and connection is showing no problem - if i run a speed test it shows good, if i try to run a speed test and open second tab - speed fails and speed test will not even finish, ATT suggested I try the same thing in IE and there is no problem - so it appears to be an issue with Firefox 28

What is the CPU load when this slowdown happens?
Are you using a specific driver in Windows to mange the internet connection that might not get enough processor time to run properly?
It is also possible that other (security) isn't able to do its work and takes additional CPU time.
Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test to see if that helps.
*http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/
You can try to create a new profile as a test to check if your current profile is causing the problem if starting Firefox in Safe Mode didn't help.
See "Creating a profile":
*https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Speed massively dropped

Only today my speed has dropped from around my normal 40Mb down to 0.5-3Mb - been like this for last couple of hours. Tried switching channels, restarting hub etc. Is there just a general problem at the moment? I'm based in Milton Keynes.

markjoes wrote:
Only today my speed has dropped from around my normal 40Mb down to 0.5-3Mb - been like this for last couple of hours. Tried switching channels, restarting hub etc. Is there just a general problem at the moment? I'm based in Milton Keynes.
I'm also based in Milton Keynes and see no drop in speed, have you tried a wired connection for your speedtest?

Another one with broadband at dial-up speeds

When I first connected to BT Broadband on Tuesday, all was well. Fast connection, good streaming.
Now it is down to dial-up speeds:
The results from BT Speedtest:
Download speed achieved during the test was - 0.1 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
Additional Information:
Your DSL Connection Rate :3.97 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.14 Mbps
Details from Router log:
04:48:55, 26 Oct.   (60193.730000) DSL is up
04:48:54, 26 Oct.   (60192.780000) DSL noise margin: 22.00 dB upstream, 8.80 dB downstream
04:48:54, 26 Oct.   (60192.710000) DSL line rate: 448 Kbps upstream, 3968 Kbps downstream
Running the "Silent LIne" test shows just that, silence.
This is in a house with three phone sockets, none of them a master. (All old style BT sockets, all with a filter.)
By contrast, I have another line running on the same cables from the same exchange that currently connects to the exchange at 7.87 and has an IP Profile of 6.5.
How do I get BT to investigate this? How long before I need to cancel the contract on the grounds that it is not delivering its promised speed?
I should add that the fast connection was made with an old Netgear router/modem, before the Home Hub arrived. I would swap that back in but the IP Profile is so low that it won't make any immediate difference.

Nope. Too rural for LLU.
SamKnows - Broadband Availability - Handcross (SDHNDCR) Exchange
Look at all those lovely red crosses. Last time anyone opened the door there to add anything seems to have been back in 2006.
Not rural enough, though, for any of those government sponsored broadband programmes.
Actually, I am amazed that TalkTalk can deliver a connection that is usually rock solid at speeds of up to 6 Mbps. The only problem is that when more than two people are on line, it slows to a crawl. That is one reason why I wanted to take up BT's seemingly generous offer.
But thanks all the same for the feedback and for the depressing news that BT is even worse than TalkTalk at dealing with customers. Guess I will just have to sit on my hands for another five days.

Speed just dropped to dial-up speeds

Similar Messages

Maybe you are looking for