Speed massively dropped

Only today my speed has dropped from around my normal 40Mb down to 0.5-3Mb - been like this for last couple of hours. Tried switching channels, restarting hub etc. Is there just a general problem at the moment? I'm based in Milton Keynes.

markjoes wrote:
Only today my speed has dropped from around my normal 40Mb down to 0.5-3Mb - been like this for last couple of hours. Tried switching channels, restarting hub etc. Is there just a general problem at the moment? I'm based in Milton Keynes.
I'm also based in Milton Keynes and see no drop in speed, have you tried a wired connection for your speedtest?

Similar Messages

BT Infinity speed massively drops in th evening

is it normal for infinity speed to drop by over half in the evenings?
ive only been a BTI a few days, and my "daytime" speed on my mac wirelessly is about 34-36meg
yet in the eveningit drops to around 14 meg. i understand the "if the exchange is busy" nonsense but a 20MB drop?
thoughts?
JD.

FiXiT wrote:
Same here, had infinity installed on the 6th Oct , on the BT speed checker I was getting synced at just over 38 and 10 up, speed throughput was about 36\37 and up between 7\8. Yesterday the speed was about the same but after 5pm the download speed dropped to between 12 and 20, upload speed was still pretty good. The line is still synced at over 38 and 10 up so I would say the drop in speed is due to BT's traffic shaping and congestion in the evening?
Btw have you managed to see the usage meter yet on your account? because I havn't, still looking for answers.
Its there OK
Its log in to account at BTCOM
SCROLL down to MANAGE MY SERVICES
BROADBAND
VIEW YOUR BROADBAND USAGE
Some people seem to have problems if they have more than one account as it must be logged in to the correct one
But you probably knew all that
If any post helps tick the star box on the left
Just cause Im paranoid dont mean they are not out to get me

Speed - Massive drop over the last 4 days - Ongoin...

Hi,
Since the middle of the week my broadband connection speed has become unbearable! Here's a snapshot of a rescent speed test:
Normally my connection isn't the best, and averages at around 1.5-2.0mb however it's now like having dial-up again!
Line state
Connected
Connection time
0 days, 0:16:44
Downstream
1,312 Kbps
Upstream
448 Kbps
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
21.9 dB / 11.0 dB
Line attenuation (Down/Up)
41.0 dB / 22.5 dB
Output power (Down/Up)
18.3 dBm / 12.5 dBm
Loss of Framing (Local)
65
Loss of Signal (Local)
33
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
4 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
45
I've been onto the phone to the helpline, (which was a mission, seeing as I had already tried using the master socket, changing filters etc) yet trying to explain I had already done that was mission impossible!
First time I called, they said wait 4 hours, as they were doing somthing to the line then over the next 7-10 days my speed would go up/down similiar to what it does when your first join.
After about 8/9 hours I tried loading a webpage and the speed was actually slightly worse! I called again, as the first person made out that my internet would be useable again that night. Second person I spoke to said that it was a problem affecting my whole dialing code! Which is a lie, as my neighbours BT Broadband seems to be fine!
They have said that it could take 10 days to settle down, however it's still just as dire, will it actually improve or does somthing else need to be done by BT?
It would be great if BT could deliver a basic broadband service to ALL it's customers before rolling out ever better improvements!
Any help would be greatly appreciated!

do you have phone extension sockets in your home? if so you should connect to test socket if possible as this will eliminate any noise problems caused by your internal wiring. you need to leave it connected 24/7 with no resets
with an attenuation of 41 and a good line you should get 5/6mb
http://www.kitz.co.uk/adsl/max_speed_calc.php
also check this post for some suggestions
http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Massive drop in line speed...

Hi all,
I suffered a massive drop in Internet connection speed earlier this week which has so far not improved.
Although I have had ADSL since it's near earliest days and being close to my exchange I have never received a great performance but have become more or less satisfied with the 4\4.5mbps I receive from my Total Broadband Option3 package.
I did receive close to that speed prior to the 8mb upgrade a few years back and an upgrade to 20mbps doesn't promise me any better (availability checker for neighbours etc suggests that faster is available but who is to know?).
On Wednesday (9th February) my connection\synch speed dropped to about half it's usual speed and is now in the region of 240kb rather than the near 500kb I usually receive. I would like to comment that I know my line can achieve better than this as I got download speeds of nearer 600kb for a month or so around October last year.
I power-cycled the router and after the diagnostics had completed etc and the line synch process had completed the speed of the line had dropped again slightly.
Not to sound arrogant but I know all the usual troubleshooting having been through it all before on several occasions each time finding out the issue is with the exchange and so having had no means to affect the problem.
The situation is the same this time in that categorically nothing has changed inside my home nor with my equipment and so I am confident that the problem is external to me, especially considering the massive drop in speed.
I did get a response from a BT forum moderator from a post I placed on another site but the advise I got back was generic at best and didn't suggest anything besides mounting a BT iPlate. that advice was no good for two reasons which are that as nothing in my home has changed fitting an iPlate won't make a 2+mbps connection increase (back to what it was) and that I already have an 'ADSL v1.0' labelled master socket that already contains all the tech that the iPlate does. Having replied to their email stating that I already have the afore mentioned v1.0 master socket I haven't had any response.
So... to explain further...
here are some diagnostic stats for the past couple of days taken from my router (Draytek Vigor 2820n) - sorry the font is small bu tI wanted to keep the layout of the text when I completed the post;
> ADSL status @ 04:43 10/02/2010
--------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
   Running Mode            :    G.DMT       State                : SHOWTIME
   DS Actual Rate          : 2528000 bps   US Actual Rate       :   448000 bps
   DS Attainable Rate      : 2592000 bps   US Attainable Rate   : 1100000 bps
   DS Path Mode            : Interleave    US Path Mode         : Interleave
   DS Interleave Depth     :       32       US Interleave Depth :        8
   NE Current Attenuation :       45 dB    Cur SNR Margin       :       15 dB
   DS actual PSD           :    18. 6 dB    US actual PSD        :    11. 9 dB
   ADSL Firmware Version   : 232201_A
-------------------------------- ATU-C Info ---------------------------------
   Far Current Attenuation :       31 dB    Far SNR Margin       :       19 dB
   CO ITU Version[0]       : 0000414c       CO ITU Version[1]    : 00004342
   DSLAM CHIPSET VENDOR    : < ALA >
> adsl status @ 09:33 12/02/2010
--------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
   Running Mode            :    G.DMT       State                : SHOWTIME
   DS Actual Rate          : 2976000 bps   US Actual Rate       :   448000 bps
   DS Attainable Rate      : 3328000 bps   US Attainable Rate   : 1104000 bps
   DS Path Mode            : Interleave    US Path Mode         : Interleave
   DS Interleave Depth     :       32       US Interleave Depth :        8
   NE Current Attenuation :       45 dB    Cur SNR Margin       :       16 dB
   DS actual PSD           :    19. 3 dB    US actual PSD        :    11. 9 dB
   ADSL Firmware Version   : 232201_A
-------------------------------- ATU-C Info ---------------------------------
   Far Current Attenuation :       31 dB    Far SNR Margin       :       19 dB
   CO ITU Version[0]       : 0000414c       CO ITU Version[1]    : 00004342
   DSLAM CHIPSET VENDOR    : < ALA >
> adsl status @ 04:07 13/02/2010
--------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
   Running Mode            :    G.DMT       State                : SHOWTIME
   DS Actual Rate          : 2880000 bps   US Actual Rate       :   448000 bps
   DS Attainable Rate      : 2912000 bps   US Attainable Rate   : 1100000 bps
   DS Path Mode            : Interleave    US Path Mode         : Interleave
   DS Interleave Depth     :       32       US Interleave Depth :        8
   NE Current Attenuation :       45 dB    Cur SNR Margin       :       15 dB
   DS actual PSD           :    18. 7 dB    US actual PSD        :    11. 9  dB
   ADSL Firmware Version   : 232201_A
-------------------------------- ATU-C Info ---------------------------------
   Far Current Attenuation :       31 dB    Far SNR Margin       :       19 dB
   CO ITU Version[0]       : 0000414c       CO ITU Version[1]    : 00004342
   DSLAM CHIPSET VENDOR    : < ALA >
The BT Speed Tester web-site reports my line speed as 2mbps when it was previously 4.5mbps and so as to check actual download speed independently I ran a comparison speed test via SpeedTest.Net which reported much the same result (down\up speed relative to what you would expect for a 2mbps line - Link to SpeedTest.Net results: http://www.speedtest.net/result/711802566.png ).
As you can see from the diagnostic data, the SNR is high and so it does seem to suggest that there is fault on the line. prior to the fault, the SNR was around 6db rather than the 15\16db reported now.
I know it has little factual baring on this incident's potential problems but my last broadband speed issue was caused by water having gotten into the top of the telephone pole at the end of my street which was temporarily fixed by a BT engineer but I don't know whether that was ever permanently fixed?
During that occasion I did suffer very slight noise on my telephone line which I must say isn't the case this time but I thought I would request a line test once again in any case. That unfortunately hasn't helped as the online system tells me 'telephone number not found' and so I can't proceed with the test.
Can anyone offer any advice or is any BT person willing to take on the issue and see it to resolution for me please?
Even trying my own diagnostics trying to speed things along by obtaining a line test hasn't been possible.
I do appreciate that there is a support system in place but that has failed me on this occasion and so I have no faith in going throught the telephone support for BT Broadband when I know that nothing I can affect is at fault.
I can of course provide my account details, email address etc. to anyone BT techie that can assist and I am happy to run any further diagnostics that might me appropriate under the circumstances.
Thanks in advance for any advice and\or furtherance anyone can make towards resolving my issue.
Regards,
Dizzy
PS> if my speed increases beyond 4.5mbps I won't be upset!

5 days into the problem and nothing much has improved. My line speed has now sync'ed into the realms of 2.5mbps so I am at least seeing circa 300kb download speeds (but that's still at least 50% less that I had).
At the end of this post are the latest batch of diag results for anyone who wants to check them over. The only details that seem to change are the 'Cur SNR Margin' and as a result he downstream actual\attainable rate(s).
It just simply seems that something has screwed-up the line and now I'm going throught the tedious increase period to get back to where I was. As increases always take longer that decreases it could be some time before things get back to normal (if they are on a slow increase that it!).
The Kitz Site has some good information related to BRAS profile increases\decreases and depending on how small the increases (if any) are coming my way it could take a very long time to get back to 4.5mbps or thereabouts.
At current rates if increases continue it could be at least 15 days (at 1/2 mbps per 5 days) making it some 20 days total to get back to where I was. All because of a fault that lasted a a fraction of a second.
It is worth mentioning that I did have a similar long period to wait for my line sync speed to increase as a result of the water having gotten into the top of the telephone pole some time ago, which I mentioned in an earlier post, but at that time the drop wasn't too big and so a few days saw the previous performance restored.
For the benefit of others that may read this post, I've explained in my email message to Stephanie that, I have checked with neighbours for any changes they may have made electrically, which they say they haven't, and confirmed that my modem is connected directly to the master socket, and that the master socket is an NTE5 socket so I don't need an iPlate.
I also mentioned that I have ferrite RF chokes on the extension lines and the router<->ADSL line (supplied with the router itself) to cut RF interference that may be picked up by the system.
On a related note, it was commented in another thread that RF chokes can cause problems with ADSL comms but that is not true (I've done a heap of research on the subject). That being said, they can actually have no effect at all if not installed correctly which is why the snap-on-cable type is best because you simply can't get it wrong.
Anyhow, here are the stats and I hope things continue to improve, even if it does take 20 days!
> adsl status @ 12:44 13/02/2010
--------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
   Running Mode            :    G.DMT       State                : SHOWTIME
   DS Actual Rate          : 2880000 bps   US Actual Rate       :   448000 bps
   DS Attainable Rate      : 2912000 bps   US Attainable Rate   : 1100000 bps
   DS Path Mode            : Interleave    US Path Mode         : Interleave
   DS Interleave Depth     :       32       US Interleave Depth :        8
   NE Current Attenuation :       45 dB    Cur SNR Margin       :       16 dB
   DS actual PSD           :    18. 7 dB    US actual PSD        :    11. 9 dB
   ADSL Firmware Version   : 232201_A
-------------------------------- ATU-C Info ---------------------------------
   Far Current Attenuation :       31 dB    Far SNR Margin       :       19 dB
   CO ITU Version[0]       : 0000414c       CO ITU Version[1]    : 00004342
   DSLAM CHIPSET VENDOR    : < ALA >
> adsl status @ 17:56 13/02/2010
--------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
   Running Mode            :    G.DMT       State                : SHOWTIME
   DS Actual Rate          : 2944000 bps   US Actual Rate       :   448000 bps
   DS Attainable Rate      : 2976000 bps   US Attainable Rate   : 1108000 bps
   DS Path Mode            : Interleave    US Path Mode         : Interleave
   DS Interleave Depth     :       32       US Interleave Depth :        8
   NE Current Attenuation :       45 dB    Cur SNR Margin       :       15 dB
   DS actual PSD           :    18. 9 dB    US actual PSD        :    11. 9 dB
   ADSL Firmware Version   : 232201_A
-------------------------------- ATU-C Info ---------------------------------
   Far Current Attenuation :       31 dB    Far SNR Margin       :       19 dB
   CO ITU Version[0]       : 0000414c       CO ITU Version[1]    : 00004342
   DSLAM CHIPSET VENDOR    : < ALA >
> adsl status @ 04:30 14/02/2010
--------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
   Running Mode            :    G.DMT       State                : SHOWTIME
   DS Actual Rate          : 2944000 bps   US Actual Rate       :   448000 bps
   DS Attainable Rate      : 2976000 bps   US Attainable Rate   : 1108000 bps
   DS Path Mode            : Interleave    US Path Mode         : Interleave
   DS Interleave Depth     :       32       US Interleave Depth :        8
   NE Current Attenuation :       45 dB    Cur SNR Margin       :       12 dB
   DS actual PSD           :    18. 9 dB    US actual PSD        :    11. 9 dB
   ADSL Firmware Version   : 232201_A
-------------------------------- ATU-C Info ---------------------------------
   Far Current Attenuation :       31 dB    Far SNR Margin       :       19 dB
   CO ITU Version[0]       : 0000414c       CO ITU Version[1]    : 00004342
   DSLAM CHIPSET VENDOR    : < ALA >
> adsl status @ 21:29 14/02/2010
--------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
   Running Mode            :    G.DMT       State                : SHOWTIME
   DS Actual Rate          : 2944000 bps   US Actual Rate       :   448000 bps
   DS Attainable Rate      : 2976000 bps   US Attainable Rate   : 1108000 bps
   DS Path Mode            : Interleave    US Path Mode         : Interleave
   DS Interleave Depth     :       32       US Interleave Depth :        8
   NE Current Attenuation :       45 dB    Cur SNR Margin       :       14 dB
   DS actual PSD           :    18. 9 dB    US actual PSD        :    11. 9 dB
   ADSL Firmware Version   : 232201_A
-------------------------------- ATU-C Info ---------------------------------
   Far Current Attenuation :       31 dB    Far SNR Margin       :       19 dB
   CO ITU Version[0]       : 0000414c       CO ITU Version[1]    : 00004342
   DSLAM CHIPSET VENDOR    : < ALA >
> adsl status @ 03:19 15/02/2010
--------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
   Running Mode            :    G.DMT       State                : SHOWTIME
   DS Actual Rate          : 2944000 bps   US Actual Rate       :   448000 bps
   DS Attainable Rate      : 2976000 bps   US Attainable Rate   : 1108000 bps
   DS Path Mode            : Interleave    US Path Mode         : Interleave
   DS Interleave Depth     :       32       US Interleave Depth :        8
   NE Current Attenuation :       45 dB    Cur SNR Margin       :       12 dB
   DS actual PSD           :    18. 9 dB    US actual PSD        :    11. 9 dB
   ADSL Firmware Version   : 232201_A
-------------------------------- ATU-C Info ---------------------------------
   Far Current Attenuation :       31 dB    Far SNR Margin       :       19 dB
   CO ITU Version[0]       : 0000414c       CO ITU Version[1]    : 00004342
   DSLAM CHIPSET VENDOR    : < ALA >
> adsl status @ 11:03 15/02/2010
--------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
   Running Mode            :    G.DMT       State                : SHOWTIME
   DS Actual Rate          : 3008000 bps   US Actual Rate       :   448000 bps
   DS Attainable Rate      : 3040000 bps   US Attainable Rate   : 1100000 bps
   DS Path Mode            : Interleave    US Path Mode         : Interleave
   DS Interleave Depth     :       32       US Interleave Depth :        8
   NE Current Attenuation :       45 dB    Cur SNR Margin       :       15 dB
   DS actual PSD           :    19. 1 dB    US actual PSD        :    11. 9 dB
   ADSL Firmware Version   : 232201_A
-------------------------------- ATU-C Info ---------------------------------
   Far Current Attenuation :       31 dB    Far SNR Margin       :       19 dB
   CO ITU Version[0]       : 0000414c       CO ITU Version[1]    : 00004342
   DSLAM CHIPSET VENDOR    : < ALA >

Broadband download speed has dropped from ~2.7Mbps...

Hello,
For the last few weeks our broadband download speed has dropped from ~2.7Mbps (which we've been getting consistently for years) down to 0.7Mbs. It's now so low that our download speed is slower than our upload speed. I've take the following steps and nothing has worked:
Running the BT Broadband Speed Checker
Removing all equipment so its just the BT Home Hub connected through a BT Microfilter straight into the master socket
Replacing the modem cable and Microfilter
Online line fault check
As I say, it only recently - over the last few weeks - that our speed has decreased so massively from what we've been getting for years and it is extremely frustratingly slow - I can get faster speeds via my mobile phone's 3G network.
Here's a screenshot of the ADSL line status from the BT Home Hub.

when you joined BT broadband you would have received an email address *****@btinternet.com or ******@btopenworld.com Bt would normally send the emails to that address
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Broadband Speeds Have Dropped

Over the last few days our broadband speeds have dropped from 14mbps to now only getting 3.5mbps, this has happened after the technical staff told us they had fiixed a fault on our line. We are using a BT home hub 2.0
Here are the results from the tests:
Download Speed
3.71 Mbps
0 Mbps
4 Mbps
Max Achievable Speed
Download speedachieved during the test was - 3.71 Mbps
For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
IP Profile for your line is - 3.99 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.34 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.34Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
ADSL line status
Connection Information
Line state
Connected
Connection time
0 days, 18:05:53
Downstream
4,525 Kbps
Upstream
440 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
23.0 dB / 26.4 dB
Line attenuation (Down/Up)
22.6 dB / 7.8 dB
Output power (Down/Up)
8.4 dBm / 1.3 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
9 / 0
CRC Errors (Down/Up)
0 / 0
HEC Errors (Down/Up)
0 / 0
Error Seconds (Local/Remote)
0 / 0

Hi Welcome to the forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Broadband speed has dropped from 8mb to 2mb

hi there been a with bt over 12 months, and connection wize i have been getting 8mb. but recently as last week my broaband speed has dropped to under 2mb, i have tried various things like resetting and ethernet, wifi, but my speed still has not improved,, which is qiet annoying as i do alot of online gaming and web browsing, and i am at lost to how my connection has dropped so much speed i will list details below of my router settings and from speedtester bt..
router settings
ADSL line status
Connection information
Line state
Connected
Connection time
4 days, 18:05:39
Downstream
8,128 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Fast
Noise margin (Down/Up)
14.1 dB / 21.0 dB
Line attenuation (Down/Up)
14.0 dB / 7.0 dB
Output power (Down/Up)
15.8 dBm / 12.0 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
10 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
10
speedtesterbt results,
FAQ
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
1785 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1785 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.
Please visit FAQ section if you are unable To understand the test results.
also here is my speed tests results from speedtest.net
http://www.speedtest.net/result/1561527773.png
any help would be much apreciated

Moiriv wrote:
I am having the same problem.
I have been getting 7mbss on my 8mbps unlimited line for 4 years and now it has dropped to 2.5mbps
BT speedtest results as of today:
1. Best Effort Test: -provides background information.
Download Speed 2.52 Mbps 0 Kbps 7.15 Mbps Max Achievable Speed
Download speedachieved during the test was - 2.52 Mbps For your connection, the acceptable range of speeds is 600 Kbps-7.15 Mbps. Additional Information: Your DSL Connection Rate :8 Mbps(DOWN-STREAM), 448 Kbps(UP-STREAM) IP Profile for your line is - 2.5 Mbps
Did you get you're speed limit back up to normall?
Looks like Home hub logs show that someone from BT has modified my profile, I'll post here again if I get resolved or not.
the last post is almost 4 months old!
your profile has dropped to 2.5mb as a result of a drop in connection speed. if you stay connected 24/7 fro 3/5 days your profile should return to normal. just make sure your router does not drop connection
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

The internet speed is dropping to zero in every fe...

The internet speed is dropping to zero in every few seconds. The image is the utorrent speed chart.
Also during the outage the bt router web page is not coming. It is acting just like a switch -on-off-on... very frustrating.
system info
Model:
2701HGV-C
Hardware Version:
2701-100630-009
Firmware Version:
6.3.9.63-plus.tm
MAC address:
b8:e6:25:35:2f:e8
Key Code:
528Y-27G4-A222-22BJ-B22V
First Use Date:
September 3, 2013
Current Date & Time:
Saturday, November 9, 2013
5:13:13 PM
GMT Standard Time
Time Since Last Boot:
0 day 1:15:40
System Password:
Custom: ******
Manufacturer:
2Wire, Inc.

unless you are on a totally unlimited package P2P protocols are throttled at peak times have run the further diagnostics section of the BT Speedtest http://speedtest.btwholesale.com/ the further diagnostic testst appears after the first test completes
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

BT Hub 5 speeds dramatically dropping by the day

Hi there,
I have a serious issue regarding my BT broadband service, I was sold BT infinity 1 with expected speeds of around 28-32mbps.
My Hub 5 was fitted on 6th December 2014 and all seemed fine at that time, when the engineer was here the speeds were around 37mbps (As if by magic!), but even after the engineer had left I was still getting speeds of around 30-32mbps which I was more than happy with.
Over the latter end of December I noticed that the speeds had dropped off to around 24-28mbps, but I just put this down to local traffic on the line due to the busy Christmas period.
Also in December I started to get periodically disconnected when using Xbox Live or Sky on demand services, again I know Xbox was suffering with hacking attacks and again it was a bust period so I just went with it.
Now on to January, I thought that the speeds would again pick up, but to my dismay this did not happen and speeds seemed to teeter around 22-25mbps, I was not to fussed with this as that is good enough for me to get by on, but the disconnections persisted too and often left me having to restart the Hub 5 to get back on again.
Then on Sunday 1st Jan, while I was using Sky on demand and Netflix I started to notice severe buffering issues, I decided to check my speeds again and was shocked to find them at 12mbps, this was just not fast enough to stream comfortably and this has now started to bother me as I often stream over the wireless network along with my kids watching youtube on the tablets.
I have been regularly checking my speeds using 'OOKLA' speedtest as I always do and I am beginning to get concerned over what I am seeing, speeds are still dropping by the day and I am currently only getting 9mbps, a far cry from what I have been getting previously and from what I have signed up for.
I have tried a few suggested tips, like changing the channel for wi-fi, splitting 2.4 and 5ghz for better connections with certain devices, resetting to factory defaults, restarting the hub, but nothing is working and I am worried that at this rate I will be down to 2-3mbps by the weekend and would have been better off with a cheap (non fibre) broadband.
I have had no new additions to the house regarding technology and nothing has changed structurally to have caused interference on these levels, I even turned off every single device in the house (Sky boxes included) apart from my phone today and then placed it next to the Hub 5 (1 foot away) still only attaining 9mbps, something is seriously amiss.
I have noticed a lot of talk about a new firmware that happened on 17/01/15, I have checked my hub was also updated on this date, could there be issues regarding the speed loss due to this firmware patch?
Also looking at the official BT speed check, my line shows no issues and no work is currently going on in my area that I am aware of.
I have heard that regularly restarting the hub may then result in it sending an error message back to BT to raise an issue and this itself can impair the performance, I have been advised to let it settle for 10 days without rebooting it.
I feel at the moment that I am paying for something that I cannot actually use reliably enough to make it worth while and if this persists and I cannot find a resolution I may have to seek advice for terminating my contract early on terms of being mis-sold a product.
I would greatly appreciate any help or suggestions that you guys can offer me and I will be especially interested to hear what the official BT representatives reasons or excuses for this are.

RoyceRichards72 wrote:
If this is the issue, and that makes a lot of sense since there have been numerous disconnections since December, how do I get it uncapped again?
Do you know why there have been multiple disconnections?
Once the instability stops, DLM will automatically begin raising your speed.
If you found this post helpful, please click on the star on the left
If not, I'll try again

Massive drop in fibre-optic broadband speed

Hello,
We had our fibre-optic set up on 31/8/12, everything went swimmingly and we recieved download speeds averaging around 70MBPS for about a week, however, over the last few days I've realised through a series of speed tests that our download speed has taken a massive dip and now hovers around 20MBPS.
One thing I do find strange is that despite the DL speed drop, our upload speed has remained more-or-less constant. Are there any simple explanations/fixes for this?
Thanks for your time.

It looks as if DLM has decided to lower your profile, possibly because of some noise on the line. Try http://speedtester.bt.com/ and choose the ‘ADSL and Fibre diagnostics’ option, and post the profile it gives as a result. It is fairly common for upload speed not to suffer when there are issues. It is not controlled by DLM in quite the same way as download.
One thing to check is your internal wiring. I had an extension that had been wired off a junction box before the master socket, and it cause similar issues. That was standard GPO practice when it was installed 15 years ago. The FTTC installer should have rewired things, but he incorrectly said it wouln't matter. My download speed went right down to 12Mbps and for a time even 3.5Mbps. Upload remained at 17Mbps all that time. I disconnected the extension and everything came ok again after a few weeks ~ DLM is quick to lower your profile but slow to raise it again.
edit ... I've just been reminded reading a thread on Thinkbroadband that having a Sky box wired in can have a similar effect.

Speed has dropped massively. Why?

My speed was around 4.5 mb/s download 0.36 mb/s upload, (Ye, I know it's not great, but I'm used to it). My speed has now dropped to around 0.9 mb/s download and 0.26 mb/s upload. Why? Also my ping is rocketing up to around 3000 ms most of the time. This has been happening to no one else in my village. I'm the only one usually on my internet.
Here are my adsl stats (I know it's saying 5578 kb/s or whatever, thats a lie, it always says that no matter what it actually is)
System Up Time 11 days 03:39:36
Port
Status
TxPkts
RxPkts
Collisions
Tx B/s
Rx B/s
Up Time
WAN
pppoa
19957739
26019314
0
2490
2788
11 days 00:06:05
LAN1
10M/100M
19073453
15330273
0
2993
2563
11 days 03:39:36
LAN2
Link Down
LAN3
Link Down
LAN4
Link Down
WLAN
300M
7942397
5439148
0
834
620
11 days 03:39:09
ADSL Link
Downstream
Upstream
Connection Speed
5760 kbps
448 kbps
Line Attenuation
36.0 db
15.0 db
Noise Margin
6.3 db
24.0 db
Why is this happening? None of the bt speedtesters will work for me, they just say it's 'unavailable'. Also speedtest.net wont load, even after 5 minutes of waiting, it just crashed.

there is nothing obvious from your stats and connection speed is 5760. really need btspeedtester results but you are having problems - is your java up to date as that will cause a problem if not
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Massive drop in speed

Just got upgraded the other day and was getting some great speeds upwards of 17meg, however today im lucky if i go above 2.4meg. Whats happend there, is it because its still in the ten day settling period. Router read out below thanks.
Uptime:
0 days, 0:12:02
Modulation:
G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]:
1,072 / 17,698
Data Transferred (Sent/Received) [MB/MB]:
2.03 / 5.04
Output Power (Up/Down) [dBm]:
11.5 / 0.0
Line Attenuation (Up/Down) [dB]:
10.0 / 20.5
SN Margin (Up/Down) [dB]:
6.0 / 6.0
Vendor ID (Local/Remote):
TMMB / IFTN
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
0 / 0
FEC Errors (Up/Down):
0 / 1,028
CRC Errors (Up/Down):
0 / 0
HEC Errors (Up/Down):
0 / 0
Line Profile:
Fast

you have a 17mb connection but uptime is only 12min - have you been resetting the hub? Can you run btspeedtester and post results. most important in this 10 period is to stay connected 24/7 with no resets
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

As Requested New Thread DSL low speeds and drop outs ref: Anthorny Verizon.

Please see post by Jerrold concerning the form for information requested, I have never been able to fill this out. Note also I had to sign in three times just to access your private letter to me today.
Here is a summary of problem:
When my line was first installed line speed was always between 9 to 12 Mps, which is fine for a 15 Mps line, sometimes would even go higher, so line was ok.
In October 2012 my line speed dropped to about 5 to 7 Mps, I contacted support and repairs were attemped, but did not correct the problem in fact problem became worst. My line speed dropped to about 2 to 3 Mps.
Now from October to end of November, all repairs did not correct problem. I was told by chat tech support that the problem was being worked on and there was an open ticket.
In December my line speed returned to normal speed was between 9 to about 13 Mps. No one had contacted me about this so I again contacted chat tech support who said my line had been fixed and there were no open tickets so have a nice day. I accepted this at face value and accepted that my line was now ok.
In January 2013, My line speed dropped again to 2 to 3 Mps. I contacted chat tech support who tested line and put in a repair request. No one had responded back to me and a week later my line started to drop in and out losing the connection completely. I again contacted tech support who told me they had no open tickets on my account, they tested line and while we were talking on voice connection my phone started to have heavy static, both my DSL and Phone dropped out at that point. Tech support called me back and said he was putting a repair request and that my line had problems. That night Tuesday January 29 my Phone and DSL both died, no dial tone on phone and DSL showed only power light on. Contacted tech support by a friends cell phone and informed them of this, was told ok it would be fixed by open ticket for next day.
Repair was to be made on Wednesday January 30, no one showed up, called tech support and told repair would be made on Thursday. Thursday late repair person showed up around 4:30 or 5:00pm, landlord gave access to building. I did not know they were here at all, when he told me( my landlord) I tested my DSL and found it running at 1.7 Mps or below that. When I attempted to call tech support found my phone was still dead, no dial tone at all. Contacted chat tech support who told me ticket was still open and would be fixed by Friday, or Monday.
On Monday, phone still dead, DSL running at 1.7 Mps contacted chat support who had me take a phone to the junction box outside of building, plugged in two phones to this no dial tone at junction box (both phones work ok checked using a neighbors phone jack) should note that on the outside of building there are two junction boxes, but one has lock on it so could not use that one. Anyway told that DSL could not be fixed until phone is repaired. Tried contacting phone repair and all I get is auto wait then line drops using a neighbors phone and pay phone my is dead.
Tuesday again contacted chat support now told to bad, until phone is fixed cannot help me ( was'nt that suppose to be done in first repair, fix phone and DSL given both were reported dead).
So why am I upset well look at history I now sit with No Phone service, DSL running way below what I pay for and a tech support who has said to bad not our problem. I also do not want to hear that my line does not and cannot support the speed I pay for ( it has shown to support that speed at beginning of install up to October and again in December).
Well anyway your letter did not say where to start new thread should I do that here, or in open forum?
Oh, auto phone repair has given me a date for phone service as this Friday, I hope that at least gets done I cannot contact them any other way it seems.
You may also ref: my thread on ping rates over 600 on long distants calls for any other history, but as per your request here is new thread. Please note as of today I have No Phone so can only be contacted by email or here. Untill phone is repaired that's all there is.

Please go to your profile page for the forum by clicking on your name, and look in the middle towards the bottom where you will find an area titled "My Private Support Cases".
There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

BT Infinity speed and drop out

Hi all Not sure why but my BT Infinity has gone from 36 meg download to around 20meg also I have noticed that an odd time mainly at night I can loose conection it does come on once reboot router and speed does go back to 20 meg came from 02 broadband only think i have done is not shown ssid on wireless any one any ideas what could be wrong
Just an update I have plugged in to router and now speed is showing 30 meg 10 meg increase but when broadband was fitted i was getting 36 meg wireless on the same pc
Thanks for any advice or help

u have not said what wireless mode u are using
is it g or n?
u did say to start with u got 36 on wireless so i presume u are on N have u any other devices that are g trying to connect?
54g operates at a maximum physical layer bit rate of 54 Mbit/s exclusive of forward error correction codes, or about 22 Mbit/s average throughput.
so if u are on g then looks like u are getting a good and approx right speed if N then u should get nearer the 36.
i cant rem if u have a mix of n and g then everything drops to the lowest 54g speed or not
ie
The downside is that if you have a mixed wireless client environment at home (Wii/Blackberry) - 802.11b/g, newer laptop with 802.11n) you will only ever get a max of 802.11g speeds
someone else can confirm this

Internet Speed sudden drops (need to reboot) - "FBI" name in WIFI names - Allowed?

Question 1: Why do messages asking for help and complaining about Verizon slow speed do not allow a "REPLY" . Verizon filters them? I see the messages but thee is no Reply button.
Question 2: in the last two months my internet speed has been dropping regularly (suddenly, Pings go from 100 msec to 999 msec) and requires a reboot of my Box. This is in the Edison (NJ) area. Anybody else in Edison seeing this?
Question 3: I didn't notice any new neighbor moving in but in the last few weeks there is a new WIFI that shows-up in my area called "FBI_investig_1". Anybody knows if people are allowed to use such FBI name for their WIFI, just curious... Or is this genuine when FBI has a local investigation? (not very undercover...)

To answer your questions, once the ticket has been referred to a Verizon agent you can't reply to the meassage. As to why your pings times are bad it could be almost anything. You will need a Verizon agent to determine that. Lastly someone just changed their SSID to be a wiseguy. The FBI is not going to tell you that there is an investigation going on in your area.

Speed massively dropped

Similar Messages

Maybe you are looking for