Speed meltdown at peak times BT engineer appoint n...

Question

HI I hope I still get help from this forum dispite been a customere of TalkTalk but before you close this page for been on the "other team" Im here for advice before I commit to agreeing to a BT engineers visit where I will be charged £65 if no fault is found and if this happens an I still have the issue it will be like taking a dagger to the back an paying for it.
My issue is this and I have had it for far too long now as long as i can remember but as devices become reliant on a constant speed the issue is starting to dog me more then ever. Basicaly my internet speed is approx 3.90mbps all day all night 18 hours of the day but as soon as 6pm come till about 11pm  my speed can drops to approx  0.70mbps an long periods as low as  0.40mbps totaly unusable for catch up tv buffering on even standard play nevermind HD content with web pages loading in image by image it reminds me of of old 56k modem days an win 98.
Talktalk tell me that my SNR is fluxuating an suspected a router flault they organised a test router to be posted out this in my heart I knew this would not fix the situation having been upgraded with a fibre enable router 12 months ago for  if i choose to go fibre although I still only have standard Broadband, the issue did not resolve with newer version router and nor did it improve with the brandnew router they dispatched for testing purposes. So in short the issue is happening on 3 roouters umteen different filters I have tried just as many adsl cables from router to masterbox and always testing speed using wired Lan cables which again have used about 5 in testing an still i slow down at this peak time. I may add that I have my router direct into the master socket even removing the front faceia plate and plugging  direct into test socket as talktalk desired for testing.
Im informed that lines tests show no fault but my SNR is flucuating as I say they say router fault but I fail to believe 3 routers can have same fault they have now asked me to agree to terms and conditions to a visit from an engineer to which states that I will be liable to a fee if  No fault can be found if the line needs upgrading to deliver adiquet service and if internal wiring of my doing causing the fault. I have no internal wiring as well just adsl cable from master socket to routers ive tested. 
Im worried I will be charged a fee for no fault found and to be landed with £65 bill an still suffer this meltdown at peak times will be like a slap to the face with a large trout but think ther has to be some kind of issue somewhere !. I really dont know which way to turn.
I read that talktalk promise never to slow down peak times an yet I read to expect some kinds of lowering of speed peak times but to suffer  a drop  3.90mbps to 0.70/0.40mbps  is peak time meltdown.
I would just like some kind of advice before i commit to this engineer apointment yet not commiting means I paying line rental an for broadband service which is really not delivering  unless i surf/ catcvh up with my programmes thro the night or during the day which is not possible.
I dont know if it worth mention but I just remember 10 yr ago an 8 yr ago everytime i transfered services from 1 provider to another their was issue with activating me services I remeber an engineer had to visit  twice as after switch over I was unable to call out the engineer had to place a tracer box on my master socket an off he went to the exchange and was a while. On returning he said he had difficulty finding my line as in his words the line had been split due to low avalability of lines. On the 2nd occasion the engineer didnt visit me but a visit to the exchange was needed  before my services resumed after i switche dprovided it just didnt seem straight forward for me that is why is sticks in my memeory banks. Just thought I would mention this in case it helps shine light to resolve this current issue
Please any help would be appreaciated

Answer 1

Your not one of us we wont help attitude is why the world is in the sorry mess it is declining into and Hmm at we are called BT but not part of BT open reach this that and the other....this is why despite all the advertising all the flyers in my door all the sales calls to which i pretend to be interested for so long waste your time then give the following reason to why i will never ever be with BT ever again for last 12 years. Before the monthly fee for internet went mainstream an long before Bband aprox 1999 very few company's offered a monthly tariff for dial up it was by main 1p a min to connect BT started a monthly tariff to compete with freeserve worldonline and after 6 mths suddenly announced it was to terminate the contracts of the heaviest users. Their was no reason just a letter or termination of services and most comically no telephone number for answers just an address to write which was the most Northern point of Scotland no doubt to head off disgruntled customers. Seems BT wanted peoples cash but for people not to use the service much.
Basically every time I get a call or knock on the door from BT they get laughed at I see things havnt changed now suffering the identity crisis with products. services and maintenance not knowing where its head feet an azz is.
that was 1999/2000
You were at it again in 2001
Are BT Openworld Set To Get Tough On Heavy ADSL Users? ... They have already written to heavy Satellite Broadband users telling them that if they dont stop using excessive bandwidth they will loose services .
I get a sense just how much they actually value customeres your money good just dont use us too much.
Or was that not BT but a branch off