Speed on the slide

I have been with bt for 9 months,connection and speed have been consatnt, sync between 3500 and 4000 and an ip profile of 3000 or 4000. two weeks ago the sync speed starts to drop in stages,it finishes up with a sync speed of 1000 and an ip profile of 750.Call bt help desk they arrange for someone to look at at it.I manage to sync at 3500 inform Bt of this but will need to wait for my ip profile to rise.Is the problem fixed ,no sync speed starts dropping again(1900 sync speed,ip profile 1500) ,bt send an engineer to check the house,engineer says all is okay he is connecting at 3500.
Spoke to bt again,they are going to send a new home hub so another  10- 14 days till everything settles down and I know if this has been the fault.
also during this time my broadband talk was deactivated,still havent managed to get it reactivated,
this whole episode is now starting to irk.
has anyone managed to get a speed drop issue resolved by bt.
Solved!
Go to Solution.

Hi digiscott,
Not really sure of the in's and out's here but a new router could do the trick.  Let us know how you get on and if you need a hand I'll be happy to get involved.
Hope the hub sorts it all out!
Cheers
Craig
BTCare Community Mod
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