Speed plummeted when I upgraded from 40GB to Unlim...

Hi. I was on 40GB Infinity and getting download speeds of approx. 76MBPS for the whole time I was on it (a few months). I then upgraded to UNLIMITED Infinity as i was using over 40GB per month and it would work out cheaper. However, as soon as the upgrade went through (about 2 weeks ago), my download speed dropped dramatically to approx. 2.5MBPS and has stayed that way ever since.
Has anyone else on here experienced this issue and, if so, how did you go about resolving it? I have checked everything at my end multiple times and there is no problem as far as i can see. I only use the one laptop and no other devices, which has always been the case and never been a problem. Anyway, it would be a pretty big coincidence if the sudden drop in download speed wasn't caused by the 'upgrade' to Unlimited Infinity, which took place at the exact same time! Had no joy from BT customer services yet and have used the 'BT Desktop Help' facility to no avail. I have the HomeHub 5 Type A. Do i need to request an engineer as it seems that they haven't configured something correctly when upgrading me?
Any help much appreciated as i'm getting nowhere!
Thank you.

the upgrade to unlimited is purely an accounting exercise and has no effect on speed are you using a wired or wireless connection when doing the speedtest
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