Speed Question

I had my infininity installed this morning. The engineers test showed download speed of 34. I have just been onto the BT speed test site and got the following speed results:
Download Speed 13464 kbps
Upload Speed 7864 kbps
IP Profile 14262 kbps
Now I know the speed will settle down and vary over the next few days but reading other threads, am I right in saying that my line will never go faster than the 14262 kbps of my IP profile?
On my line test before ordering I was told to expect 34 as the cabinet is literally across the road from my home. I was already getting 11000 kbps on my "normal" broadband. So I am rather miffed to find so little difference in speed gain!
Will my IP Profile speed increase over the next few days or do I need to start a fault report now? 
Solved!
Go to Solution.

Hi Dave,
Have you checked on the hub manager to ensure you have been connected all the time?
Just enter http://bthomehub.home/index.cgi?active_page=9098 into your browser, and enter your Admin password, the first time you will be asked to change it to your own.
Under Broadband, it gives you a connection time.
If it has been connected constantly since installation, I'd give it another day - check again, if profile still down try powering down the modem and router for about 5 mins and then restore.
If you haven't a constant connection then this could be the problem, and it will have to be investigated further - this could be down to the modem or the line to your property.
Just a long shot - if you've got any extension phones, are they still working? I had an extension which was left connected to the wrong side of the master switch, and this caused many disconnects.
Good Luck
Michael

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    archster wrote:
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