Speed since upgrade is less than 1MB

I upgraded to the new faster option 2 speed yesterday, before I was getting 37 down and 6.5 up, now I am getting as below...
[URL=http://www.speedtest.net][IMG]http://www.speedtest.net/result/1903741730.png[/IMG][/URL]
Anyone know why?

General advice is:
In order:
Turn OFF your Home Hub
Turn OFF your Router
Wait a few minutes
Turn ON your router and wait for all lights to stabilise green
Turn ON your Home Hub and wait for all lights to stabilise
Re-run the speedtest at http://speedtester.bt.com/
This has resolved the issues you have raised on many occasions. Sadly not mine though LOL.
UKD

Similar Messages

Less than 1Mb upload speed

Hello everyone
I have been with BT infinity for a good few months now but this issue has become too big a problem. I have tried to fix it myself to no avail. My issue is terribly slow upload speeds, always less than 1Mb, on some occassions less than 0.5Mb.
Here are the results from the wholsale speed test
I have run many different speed tests online, and on both computers in the house. Both machines show the same terrible upload speed. I do not expect to get the full 10Mb of the IP profile, but I would like to get it to atleast 2Mb so I can stream my games online via twitch and upload youtube videos in less than 10 hours.
I have tried resetting machines, the router and the modem but it made little difference. I would greatley appreciate any help you can provide with this issue, thankyou.

This test was run on a wireless connection, however I have also run the test on wired. This usually results in a very marginal increase in download speed, but absolutely no change in upload speed.

Terrible download speed with Infinity 2 (less than...

I was a relatively early adopter of BT infinity. When I first signup I recieved a consistent 70mbps+ down 80mbps up.
Over the last few months this has dropped to around 40mbps down and 12mbps up.
I posted here regarding the issue, contacted BT, and even Emailed the tech support guys recommended here on this very forum.
Unfortunately nothing improved, however since 40mbps down was okay for almost everything I needed to do I decided to leave it.
Now however, the situation has become dire. For the last month my download speed has been consistently less than 4mbps with my upload speed being 2-3x as fast!
The BT speedtester refuses to complete due to the test taking too long. However I have managed to get a screenshot from speedtest.net.
To make matters worse, webpages down't always seem to complete, with many requests eventually timing out.
I am at a complete loss and would like some advice on where to go from here. I have for all intents and purposes lost faith in the standard BT customer service having spent hours on the phone with them before when my speed dropped to 40mbps a few months ago.
Any advice would be very much appreciated.

Hi
I also am having the exact same issue. I am on the phone now and they are telling me now that is all my line can handle.
This is disgusting, the service is disgusting, cannot get an engineer out. For over 10 months i could get 60mbps steady downloads now i can't
even stream a youtube video!!
even though i have another infinity 2 line in the downstairs living room getting 65mbps steady downloads from the same exchange.

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Dear Colbabomb; thankyou for your links.
So far, I looked at your first solution, Revo Uninstaller and it gives you a 30 free trial. Ergo, it will eventually cost money so I'm leery of using those kinds of programs in general, meaning most "free trials" have unwanted strings attached and often are big probs to get rid of later. Perhaps you can assure me that it is easy and very user friendly, before I proceed. And I already ran malwarebytes and it found nothing tho the program still can't be uninstalled. I downloaded Adw Cleaner and during the install, my Norton's security popped up and warned that there were (low risk) threats with two of their "other offers" and i hadn't even actually clicked to agree either of them. Nonetheless, Norton warned me against the "lyrics finder" and "deal ply." In fact, there was a box already with an x in it, saying that you are accepting deal ply if you x on "next." Well, except I unchecked that box before clicking on next, yet when it went to fully install, it still showed that it was adding itself; so, just before the install was 100% completed, I had to abort the whole thing. I really do hope your other suggestions are programs that you personally know that they don't try and trick you. But right now, I would not suggest Adw Cleaner to anyone. I even read the fine print about what they will try and install and how to decline and it still tried sticking stuff on that i believed I had declined. Anyways, i have to leave now, shall pick up later this evening, if my pc is still functioning.

Infinity less than 1mb!

Joined by infinity end April and had 75mb (1st in street to get it), now 5-10 others in street have it we are down to less than 1mb frequently. Restart the hub 5 will push it up to 4mb. Wow!
Clearly something not right but I'm paying shed loads for a service I'm simply not getting!
1. Can I get 75mb again?
2. Can I cancel contract?
3. Can I claim - not fit for purpose?
Cheers folks

From your previous post apt beginning of May did you phone the fibre helpline number posted by john46? If so did you get engineer visit to check your connection?
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Infinity woes Speeds less than 1Mb/s!

Please Help!
I've been back and forth with BTIndia for two weeks and I'm now starting to feel nothing will help me!
I've recently moved up from BTBroadband Option 3 to BTInfinity.
My main machine is a 2.66 GHz iMac connected to the HomeHub via Ethernet (I also connect a couple of PCs via Ethernet and Wifi).
The speed on ADSL was pretty consistent and acceptable - I could stream Youtube and the like and p2p was fast enough for me to download quickly. I could generally download up to 1.4MB/sec actual - which was fine.
The OpenReach engineer arrived on 20th December and assured me that the line from the Green Street Cab was good and I should expect speeds of 37.5 MB/s download, 10 MB/sec upload. I didn't seriously expect that but would have been happy with a speed bump of Double my previous speed. I didn't. Not by a long way!
He checked the line and confirmed a Line Speed of 38.5 MB/sec and went away. Didn't check my actual browster DL speed. It was appalling. After a day of buffering on any streamed video and App updates on my iPad that took hours instead of seconds I tried a couple of online Broadband Speed checkers and they all said the same thing. An upload speed of 7-8MB/sec (Fine!) and a download speed of Less that 1MB/sec!!!
I called BTIndia and they arranged (in fairness, quickly) an engineer call-out. He checked the equipment and said it was all fine and was stumped as to why my DL speed was SO slow. He thought maybe my IP profile had not been configured properly and after a long time got through to "somebody" who promised to check it. Upshot...Nothing changed.
Called BTIndia again...another engineer visit. He heard from the previous OpenReach guy that the Equipment/Line from Cab to socket was fine so he tried a "Bait and switch" - I THINK rewiring between the "Infinity" cab to the phoneline cab. I'm very vague on this so I may be wrong.
Lo and behold! Infinity speeds of 38 MB/s!!! Bliss.
Off he goes and 10 minutes later Bam! Back to 1MB/s!! What the?...
I've had ANOTHER OpenReach engineer visit on the 3rd January and the same story. Equipment is fine. Something somewhere is not configured correctly.
I am BEGGING!!! someone out there that has heard of a similar problem. Please...Is there a solution? What questions should I be asking BTIndia? I'm not an TCP/IP expect and nobody seems to know what to ask to whom?
Sorry the post is so long, but I wanted to make sure you had all the info.
Cheers
Mark W

Here is the speedtester results
FAQ
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
2234 Kbps
0 Kbps
38710 Kbps
Max Achievable Speed
> Download speedachieved during the test was - 2234 Kbps
For your connection, the acceptable range of speedsis 12000-38710 Kbps .
Additional Information:
IP Profile for your line is -38710 Kbps
2. Upstream Test: -provides background information.
Upload Speed
6271 Kbps
0 Kbps
10000 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 6271 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 10000 Kbps
This test was not conclusive and further testing is required.This might be useful for your ISP to investigate the fault.If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.
Pretty Woeful eh?

Internet slows down at night to less than 1Mbs, poor customer service

I'm having the same problem. I had originally 1-3 Mbps (Oct 2008 - Jan 2012). It used to work fine but then the speed seems to be slowing down as years passed by, I was getting less than 1Mbps most of the time so I upgraded to 3-7Mbps with 2 years holding period (Jan 2012 to Jan 2014). From Jan 2012 to Nov. 2012 it was fine, then starting Dec. 2012, the internet started to slow down at night. I'm getting 6-7Mbps during daytime and until around 9pm, then the internet slows down to less than 1Mbps after 9pm. Then starting mid January 2013, the situation seems to get worst, the internet slows down starting around 7pm, and then on the 3rd wk of January, the internet started to slow down as early as 5pm.
I've contacted the customer service twice. First, the person who attended remotely accessed my computer and after more than 15 minutes trying to find fault at my computer, wiring, set-up or wireless router (instead of the verizon network), he realized he doesn't have any excuses and instead instructed me to hard reset the modem. I told him that if I hard reset the modem, he will be disconnected to my computer. He said, "that's fine, I will call you you to give instruction on how to set-up the modem". After I have hard reset the modem, he never called up and I was left all by myself figuring out how to set-up the modem. I've contacted the customer service the 2nd time, a different person attended and exactly the same thing happened, the guy instructed me to hard reset the modem but never called up after he got disconnected. I guess this is their expertise, how to rudely leave the communication once they figure out that they can't resolve the problem.
Once the 2 years holding period is over, I will change to other internet provider and will never switch back to verizon again. I will never ever recommend verizon to my friends and will share them my experience with verizon.

This is one of the reasons we are leaving Verizon as well. We previously left Brighthouse because the initial deal sounded great, until the rebates expired. When the price jacked up, I told them they had to better because Brighthouse was much less expensive for the same package but their service didn't slow down at 7pm. The customer service agent said I really couldn't compare the two because Verizon has a superior quality of service. I asked, "Then why does my internet slow down around 7pm, because the Brighthouse service didn't do that". All the customer service agent has to say was, "That's not true." Nice try. He essentially called me a liar, about something I've seen firsthand, and I have experienced that same 7pm slowdown with a similar service we had in NC. Sorry Verizon, we left Brighthouse because we thought we were saving a few bucks, and getting a higher speed on our internet. Not true on both accounts and we're going back. PS To the person who made this initial blog post, I noticed there were 484 views but no "likes" - it's because that button won't let you click it, at least that's what I experienced on my end. I'm certain there are a lot more people out there who deal with this same issue and are quite frustrated.

Can't upgrade with less than a month on contract left....don't want "The Edge" program either

My husband and I are both due for upgrades May 14, 2014 (less than a month away)- we were refused a new 2 year contract with the purchase of 2 Samsung S5 phones yesterday in store and told to call customer service and they would adjust our update date. After 45 minutes on the phone with them, mostly on hold waiting to speak with a supervisor because their cs rep was rude, we were told they would approve an early upgrade for any phone EXCEPT the one we want. They would rather makes us wait to upgrade 30 days, with my husbands phone not holding a charge, and allow us time to decide which provider we want to move to than sign us to two new two year contracts. Is this how loyal customers are treated?

CAUTION: If u currently have an UNLIMITED DATA PLAN... then, u do NOT want to use your upgrade, because u loose it, after the upgrade!!! ... I still have the old UNLIMITED DATA PLAN, because, they told me, I'd loose it, if I upgraded... only way to keep your unlimited data plan, is to get a phone from online... Amazon, ebay, or pay full price for a phone,which stinks, but it's better then loosing unlimited data!

Slow Browser (Safari) Speed Since Upgrading to 10.8

Hello- I upgraded to Mountain Lion from Lion last week. I have noticed a signficant slow down in browser performance since upgrading. Very slugish now. I noticed it immediately, but thought I'd give it time and different internet connections. Nope... still very noticeable.
Problem: Slow browsing speed since going from 10.7 to 10.8
Setup: 10.8.5 with latest safari, MBair 2012 w/SSD and 8GB ram - Plenty of disk space
What I've tried: Fixing permissions, cleaning cache, reseting safari, cleaning cookies, DNS (open vs. google vs. standard)
Any advice? Thx.

Please answer as many of the following questions as you can. You may already have answered some of them.
1. Have you restarted your router and broadband modem since you first noticed the problem? If the answer is no, do that now and see whether there's any change.
2. Are any other web browsers installed, and are they the same?
3. What about other Internet applications, such as iTunes and the App Store?
4. Are there any other devices on the same network that can browse the Web, and are they affected?
5. If you can test Safari on another network, is it the same there?
6. If you connect to your router with Wi-Fi and you can also connect with Ethernet, do that and turn off Wi-Fi. Any difference?

MSI Z87-GD65 System. Slower Download speeds since upgrade.

I've recently upgraded my PC to an MSI Z87-GD65/i5-4670K based system from an Core 2 Quad, Win 7 64x setup.
I use Usenet frequently and since upgrading i seem to have lost around 1000KB/s in download speed when maxing out my line.
Before, i used to get around 9140KB/s max download using the onboard lan port on a Gigabyte P45 based motherboard. Port on old board was a Realtek 8111C Gigabyte chip.
Now i get around 8200KB/s max download using the onboard lan port on my MSI Z87-GD65 motherboard which is the Killer E2205 chip.
I'm using the latest Lan drivers for my chip and have tried older ones but come up with the same result.
Is there an obvious reason behind this speed loss? What i'm wondering is does Windows 8.1 constantly use the network to keep the app tiles updated and if so would it account for 1000KB/s of missing speed. If so, is there a way of stopping it using the network when I'm downloading stuff?
I don't think the speed difference is due to the different chipsets because i get the same speeds using various speed tests that i did before. Also i know its not a massive amount of speed loss (it's equivalent to 8Mbps) but its annoying me.
Anyone have any ideas? Thanks.

Hi, thanks for your reply.
My specs are as follows:-
i5-4670k
MSI Z87- GD65
16gb Crucial Elite 1866 using X.M.P
250GB Samsung 840 EVO SSD
MSI GTX770 2GB
Corsair HX850w PSU
Windows 8.1 Pro
I have no Wifi card or software installed so i'm just using the onboard ethernet.
Current download speeds shown in Speedtest.net is 74 Down 19 Up, however the Usenet speed i'm getting is around 64 Down (8200KB/s). Difference of 10Mbps. Ive checked settings on the Usenet provider side and they are correct.

Extremely slow Wi-Fi upload speeds since upgrading

Hi everyone, apologies in advance if there's an answer to this buried somewhere here or on the 'net but I promise, I've been looking for and trying solutions for a while and just cannot crack this one.
Since upgrading to Mountain Lion my upload speed seems to be 'throttled' to a virtual standstill when using my iMac's Wi-Fi. Downloads however are fine. Weird or what??
Using Filezilla as an FTP client I can see the exact connection speed in real-time and the same thing always happens - for about 3 seconds the connection is great, then it suddenly drops to somewhere around dial-up speeds. Restarting the Wi-Fi repeats this - fast for a couple of seconds then back down again.
I've played merry **** with my ISP and they replaced the router and checked the cabling - but it's not their fault it turns out though as using a wired ethernet connection works fine (on my Xbox I play on Xbox Live as well - again, no problems). Another way I'm sure it's not the router is that as well as replacing it, my iPhone can upload to, say, Facebook no probs via Wi-Fi.
I read about problems with Time Machine so, even though they relate to a wireless Time Capsule, I unplugged and switched it off and, weirdly, that solved it apparently... for about 1 day. Now I have all my external drives unplugged - I have quite a few - but I can't recreate the 'solution'.
I'm sure it's not the site as it happens on several - Facebook, Mixcrate, Dropbox...
I've updated Java, all three of my browsers (Safari of course, Firefox and Chrome) and still no joy.
Other things I've tried - switched off the OS X firewall, switched off the Avast antivirus program, changed the DNS settings and deleted the SystemConfiguration folder as decribed in this article - http://blog.macsales.com/14629-mountain-lion-has-wi-fi-issues - umm, I think that's everything I've tried?!?
Any ideas?
Thanks in advance guys - Brett

I thin you did everthing you can.
If you connect to another network do you still have the problem?

Can I get a replacement set of EarPods since they are less than a year old, and the wires are shorting inside? (No receipt as it was a gift.)

I emailed Apple Support about this, but I have not gotten an email back. It has been at least a few weeks. Should I just take them into the mall store? In their case if I can find it? I wouldn't want them to think I was stealing them though, since I wasn't gifted a receipt. I figure they should be under manufacturer warranty since they came out with the iPhone 5 on Sept. 22nd, 2012 less than a year ago.
The rubber part by the input jack has rubbed off, and the part where the right headphone wire (with the volume adjuster) connects to the top of the part that compines the wires, pulls up exposing the wires. Is it considered abuse if I just use them normally and the materials used to make the item *****? (Their headphones have always had problems.)
Thanks

Go to the local apple store and they will most likely replace them because they are less then a year old. It is worth trying.

BB speeds of less than 1mb. Why?

Hello, we've had a fault on our phone line fixed today but whilst phone is back and BB is now stable it's only 1mb. (The fault was underground cable had sheared - phone-line out completely, BB intermittent and below 1mb for last 5 days.)
Any ideas? Our test results are below. Thank you.
Homehub 3
ADSL Line Status
Connection Information
Line state:Connected
Connection time:0 days, 00:23:07
Downstream:5.156 Mbps
Upstream:448 Kbps
ADSL Settings
VPI/VCI:0/38
TypePPoA
Modulation:G.992.1 Annex A
Latency type:Interleaved
Noise margin (Down/Up):6.6 dB / 19.0 dB
Line attenuation (Down/Up):45.5 dB / 25.0 dB
Output power (Down/Up):19.8 dBm / 12.2 dBm
FEC Events (Down/Up):763 / 0
CRC Events (Down/Up):3 / 0
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):22 / 0
Error Seconds (Local/Remote):2 / 0
BT Speedtest
Download speed achieved during the test was - 1.4 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :5.28 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1.25 Mbps
Solved!
Go to Solution.

Welcome to this customer to customer forum.
Leave it connected and the IP profile will recover in a few days. Please do not restart the home hub.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Infinity dropped from 25Mbps down to less than 1Mb...

As advised I am opening a new thread for this.
I have had infinity for a month or so and at first the speed was fine. But since xmas it has seemed to get slower and slower. I have run just run the speed test results below. It is worse than the worst I ever got from normal broadband. What am I paying a premium for ?
As advised I will turn off and on the modem and do nthe test again. Will post the results when I have them.
Solved!
Go to Solution.

After rebboting the modem and openreach box have re-run the test and it seems ok now.

Less than 1mb downstream, please help.

Hey All,
Dont know if any can help.
Ive (touch wood) had very few problems with my broadband however the last couple of days the speed has dropped dramatically.
I usually get around 4mb but currently am lucky if I get 1mb. Nothing has changed in the house.
I tried to use speedtester.bt.com to measure what I am getting but get this error.
The Performance Tester is currently unable to run a speed test for your broadband connection. Please try again shortly, however if this problem persists, raise the issue with your service provider.
Here are my homehub stats. Any help is greatly appreciated.
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 9:45:08
Downstream
1,824 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
21.8 dB / 18.0 dB
Line attenuation (Down/Up)
47.0 dB / 28.0 dB
Output power (Down/Up)
17.4 dBm / 11.9 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
648790 / 4
CRC Errors (Down/Up)
1 / N/A
HEC Errors (Down/Up)
N/A / 3
Error Seconds (Local)
1
Solved!
Go to Solution.

Hi Welcome to the forums
Here are some help pages done by CL Keith http://forumhelp.dyndns.org/speed/Speed.html
Can you also post the full results from BT Speedtest speedtester.bt.com
Have you tried connecting to the test socket at the rear of the master socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Speed since upgrade is less than 1MB

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