Speed very slow for last 3 days or so.....121kbps ...

Question

M speed is usually 1.5mb been down to about 300 the last few days and dipped now at 121 and just a measly 97 this morning....
done all the usual checks, and i noticed on a local internet forum last night that other is my area are suffering the same too with no explanation from BT
(my daling code is 01595)
phoned BT...he said there were no faults it must be my end, repeated all the checks including the microfilter, he then said there WAS a problem with outtage and it would be 8 days before my speed was returned to normal....when i questioned this he explained it was cos of a powercut somewhere in the UK for 4 hours?????eh?
he then went on to quiz me if i had selected 1 when i phoned to leave feedback, when i said i had he seemed quite aggitated, quized me more about selecting to leave feedback and told me this effected his performance.
he then told me not to phone BT again for the next 10 days as this would confuse people and it would be an extra week on top of the 8 days i would have to wait for my normal broadband speed.
i am obviously totally disatisfied...i just want to know why my speed is slow and when it will return to normal
anyone help.???
my dailing code is not on any of the service status pages

Answer 1

is this what you mean
DSL Connection
Link Information
Uptime:
0 days, 4:10:58
Modulation:
G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]:
448 / 448
Data Transferred (Sent/Received) [MB/MB]:
5.39 / 39.37
Output Power (Up/Down) [dBm]:
12.0 / 14.5
Line Attenuation (Up/Down) [dB]:
31.5 / 63.0
SN Margin (Up/Down) [dB]:
12.0 / 16.5
Vendor ID (Local/Remote):
TMMB / P
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
70 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
450 / 0
FEC Errors (Up/Down):
0 / 421,367
CRC Errors (Up/Down):
0 / 11,336
HEC Errors (Up/Down):
0 / 6,718
Line Profile:
Interleaved
i phoned BT again, spent 2 hours on the phone!!! we went through the usual checks etc, this time they
tested the line properly and confirmed they could see i had very slow speed, but couldn't tell me why?
they said they would reset the line and i should see an improvement in 24 to 48 hours and it should return to usual in 8 day?? i still dont understand.....
and its still as slow as 112kbps..as me and partner both rely on internet for our work and training its just painful waiting for this to be solved!!
i just want a clear explantion what is happening/why its happening and when will it be fixed?