Speedgrade crashes shortly after starting mask tracking on a clip.
Title says it all. No error message, just the usual Windows 7 message "Speedgrade has stopped working". Fortunately, Speedgrade autosaves the progress, so I can start tracking from where it has crashed...but it gets through about 15 keyframes and dies.
I also find it crashes sometimes playing back on the timeline. Say I accidentally scrub footage fast, the program gets confused, and will crash. Most of the time it gives me no error message, but once it did give me a Microsoft C++ pop-up. I would copy the message, but it hasn't come up again. I'm going to say in general, I find the size of the timeline annoying, because I mostly do this while I am scrolling vertically to see different tracks. I wish it could be expanded vertically.
I have updated the program and my Windows 7 is fully updated. My ATI Catalyst graphics are fully updated. I am using a computer with an AMD Athlon II Dual Core processor. I turn off all extra processes when I am using Speedgrade. The computer also doesn't appear to be overloaded when it is tracking.
Edit: Here's an error that did come up finally.
Hi,
Thanks for posting the error message. Which version of SpeedGrade is installed ? I'd like to take a look at some log files. Sent you a PM with instructions.
Thanks
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0 libxpc.dylib 0x00007fff8d757343 runtime_init + 823
1 libdispatch.dylib 0x00007fff95e0d274 dispatch_once_f + 53
2 libxpc.dylib 0x00007fff8d757bd1 _xpc_runtime_set_domain + 285
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rdi: 0x0000000000000000 rsi: 0x00007fff6e6e62b8 rbp: 0x00007fff6e6e8070 rsp: 0x00007fff6e6e6780
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r12: 0x000000010ee09190 r13: 0x000000010ee08e80 r14: 0x000000010ee08c20 r15: 0x000000000000000f
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0x7fff971f9000 - 0x7fff9725bff7 com.apple.coreui (0.3 - 162) <A752F9D0-1CAE-340F-B2D2-95EEF242B301> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x7fff972bb000 - 0x7fff9734dfff com.apple.PDFKit (2.6 - 2.6) <F838E95F-DEE9-354A-A34A-F5335D0AF1E1> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit
0x7fff9734e000 - 0x7fff97671fff com.apple.HIToolbox (1.7 - ???) <10FA3432-6638-39D9-8681-9E95298D239E> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x7fff97672000 - 0x7fff976b1ff7 libGLImage.dylib (??? - ???) <29F82AD9-45F0-3AC5-A4A4-B767EC555D82> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x7fff976b2000 - 0x7fff976b2fff com.apple.audio.units.AudioUnit (1.7 - 1.7) <D75971EE-0D74-365A-8E52-46558EA49E87> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x7fff977f6000 - 0x7fff978ebfff libiconv.2.dylib (7.0.0 - compatibility 7.0.0) <5C40E880-0706-378F-B864-3C2BD922D926> /usr/lib/libiconv.2.dylib
0x7fff97964000 - 0x7fff97993fff com.apple.DictionaryServices (1.2 - 158) <2CE51CD1-EE3D-3618-9507-E39A09C9BB8D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
0x7fff97aca000 - 0x7fff97b11ff7 com.apple.CoreMedia (1.0 - 705.35) <6BEC7E0A-BC2E-30DA-8E18-7AF6E8A7821F> /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia
0x7fff97e66000 - 0x7fff97e74fff com.apple.NetAuth (1.0 - 3.0) <F384FFFD-70F6-3B1C-A886-F5B446E456E7> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
0x7fff97ef5000 - 0x7fff97f36fff com.apple.QD (3.12 - ???) <4F3C5629-97C7-3E55-AF3C-ACC524929DA2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x7fff97f39000 - 0x7fff97f3aff7 libsystem_blocks.dylib (53.0.0 - compatibility 1.0.0) <8BCA214A-8992-34B2-A8B9-B74DEACA1869> /usr/lib/system/libsystem_blocks.dylib
0x7fff97f57000 - 0x7fff97f7efff com.apple.PerformanceAnalysis (1.10 - 10) <2A058167-292E-3C3A-B1F8-49813336E068> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis
0x7fff97f7f000 - 0x7fff98094fff com.apple.DesktopServices (1.6.0 - 1.6.0) <208D40FC-8BBE-330F-B999-18771BEA6895> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
0x7fff98095000 - 0x7fff980e9ff7 com.apple.ImageCaptureCore (3.0 - 3.0) <C829E6A3-3EB6-3E1C-B9B8-759F56E34D3A> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re
0x7fff980ea000 - 0x7fff980f0fff IOSurface (??? - ???) <06FA3FDD-E6D5-391F-B60D-E98B169DAB1B> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x7fff980f1000 - 0x7fff9851efff libLAPACK.dylib (??? - ???) <4F2E1055-2207-340B-BB45-E4F16171EE0D> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x7fff98526000 - 0x7fff98528ff7 com.apple.print.framework.Print (7.0 - 247) <579D7E49-A7F4-3C41-9434-3114B8A9B96C> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x7fff985bc000 - 0x7fff985c7ff7 com.apple.speech.recognition.framework (4.0.19 - 4.0.19) <7ADAAF5B-1D78-32F2-9FFF-D2E3FBB41C2B> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x7fff985da000 - 0x7fff98634fff com.apple.HIServices (1.9 - ???) <8791E8AA-C034-330D-B2BA-5141154C21CD> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x7fff9863e000 - 0x7fff98642fff libdyld.dylib (195.5.0 - compatibility 1.0.0) <F1903B7A-D3FF-3390-909A-B24E09BAD1A5> /usr/lib/system/libdyld.dylib
0x7fff98658000 - 0x7fff98697fff com.apple.AE (527.6 - 527.6) <6F8DF9EF-3250-3B7F-8841-FCAD8E323954> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
0x7fff98698000 - 0x7fff98837fff com.apple.QuartzCore (1.7 - 269.0) <E0AFC745-4AC5-36E3-9827-E5344721071D> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x7fff98838000 - 0x7fff98838fff com.apple.vecLib (3.7 - vecLib 3.7) <29927F20-262F-379C-9108-68A6C69A03D0> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x7fff98839000 - 0x7fff98839fff com.apple.Accelerate.vecLib (3.7 - vecLib 3.7) <4CC14F7C-BCA7-3CAC-BEC9-B06576E5A15B> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 1
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 1877
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=171.9M resident=105.4M(61%) swapped_out_or_unallocated=66.4M(39%)
Writable regions: Total=17.9M written=532K(3%) resident=688K(4%) swapped_out=0K(0%) unallocated=17.2M(96%)
REGION TYPE VIRTUAL
=========== =======
MALLOC 9396K
MALLOC guard page 16K
STACK GUARD 56.0M
Stack 8192K
__CI_BITMAP 80K
__DATA 16.4M
__IMAGE 1256K
__LINKEDIT 47.3M
__TEXT 124.6M
__UNICODE 544K
shared memory 12K
=========== =======
TOTAL 263.3M
Model: MacBookPro8,2, BootROM MBP81.0047.B0E, 4 processors, Intel Core i7, 2.2 GHz, 4 GB, SMC 1.69f1
Graphics: AMD Radeon HD 6750M, AMD Radeon HD 6750M, PCIe, 1024 MB
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353737334448302D4348392020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353737334448302D4348392020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.100.98.75.6)
Bluetooth: Version 2.5.0f17, 2 service, 12 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: TOSHIBA MK7559GSXF, 750,16 GB
Serial ATA Device: MATSHITADVD-R UJ-8A8
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfd100000 / 2
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 4
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfa100000 / 2
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0246, 0xfa120000 / 5
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 8 -
Mac. Yosemite- Illustrator CS6 and CC both crash right after starting. Have Suitcase 6 (not 5). current Wacom drivers. Tablet not connected to Mac. Anyone else experiencing this?
Hi,
Scott Agnew,
Please check if there are any updates pending for Suitcase fusion and Illustrator.
You can also try resetting AI preferences.
User Library/Preferences/Adobe Illustrator [#] Settings
Rename Adobe Illustrator [#] Settings to old Adobe Illustrator [#] Settings
User Library/Preferences/Adobe/Adobe Illustrator/Version[#]
Rename Version[#] to old Version[#]
Access user library Access hidden user library files | Mac OS 10.7 and later
Do you get any crash report. Look if it says anything for Wacom or extensis?
Thanks,
Nikhil Gupta -
InDesign CS6 crashing just after start up
Hi,
We've had an ongoing problem with one of our users InDesign CS6, I feel like we have tried everything possible. I'll list them for reference:
Uninstalling InDesign CS6 through the standard "uninstall a program".
Uninstalling InDesign CS6 and using the "AdobeCreativeCloudCleanerTool".
Tried installing using different disks.
Tried updating the program (some times it showed there being no updates).
Tried deleting startup scripts and deleting preferences.
Tried with a fresh profile on the users PC.
Used multiple PCs to test this with different accounts from different users.
In the end we just wiped the Harddrive clean, a completely fresh install of windows 7, still no joy.
The only way we can get this to work and not crash just after start up is by giving the user administrative rights, which for obvious reasons, isn't an option for us.
Here is the problem signature from window that notifies me of the crashing, with all the info inside.
Problem signature:
Problem Event Name: APPCRASH
Application Name: InDesign.exe
Application Version: 8.0.0.370
Application Timestamp: 4f72c3ee
Fault Module Name: MSVCR100.dll
Fault Module Version: 10.0.40219.1
Fault Module Timestamp: 4d5f0c22
Exception Code: 40000015
Exception Offset: 0008d6fd
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057
Additional Information 1: 7f56
Additional Information 2: 7f56d5316922f11d9c19960fa530c768
Additional Information 3: 1720
Additional Information 4: 1720f133ce639c9412106776314a8c8e
I would provide msinfo and dxdiag files but I feel they are irrelevant due to the fact that it happens on multiple machines.
Could anyone please advise?
Thanks,
JacobHi Peter,
It seems I've finally found a fix! One of my colleagues sent me this so I thought I would share it incase others have the same issue.
These are the steps I followed to get it to work.
1.Create a folder on the C-root, like C:\UserTemp
2.Give the users Modify rights on the folder you created,
3.Run the following commandlines for each user to change their %temp% and %tmp% paths (need to be logged in as the user):
A. setx.exe TEMP C:\UserTemp
B. setx.exe TMP C:\UserTemp
Basically what this does is creates a new TEMP folder where the user can gain full access too, without actually having administrative rights. I've been told this works for all CS6 applications not just InDesign.
Hope this can help someone else in the future and thanks for all your help on this Peter, with the troubleshooting.
Cheers,
Jacob -
Illustrator cc crashes moments after starting up every time on my windows 8.1 machine.
Illustrator cc crashes moments after starting up every time on my windows 8.1 machine. There are no error messages. I have reinstalled illustrator, reinstalled creative cloud, and updated my video drivers as well as the wacom drivers. I have also disconnected the internet, and illustrator still does not change from crashing roughly three seconds after loading the main program window.
When you uninstalled did you check the box to replace the Preferences? If you didn't, try that and you might try the Cleaner tool as well.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 -
Mail application keeps shutting down short after start up - resulting in an error message. how can I repair what is wrong without losing my mail history?
Will I lose my emails I have on there? I have numerous client email files and can't afford to lose any of them. I do have everything backed up but I'm fearful of losing important client info. What if something happened during the back up and it doesn't have my files?
-
Why does Photoshop CC 64bit crash direct after start?
I have Photoshop CC and Lightroom CC installed. Photoshop 64bit crash direct after start without any msg. Photshop 32bit version and Lightroom 64bit works fine. How can I get PS 64bit version working?
We can't know. you have not provided any system information or otehr details like the crash logs.
Mylenium -
How to get rid of Pac-Man sounds
Shortly after starting Firefox the "music" reminiscent of Pac-Man starts. It is only on Firefox (haven't tried Thunderbird) even following an uninstall and re-install of Firefox. Just started today. Am using XP Home SP3.
== This happened ==
Every time Firefox opened
== Only today (5/21/10) ==
== User Agent ==
Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; Trident/4.0; Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1) ; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648)Dear Firefox:
I am not amused with the pac-man music. I spent the entire trying to find a virus on my computer. I might have tolerated this as an April Fool's joke, but this "celebration" was completely unnecessary!
And to others trying to fix the problem ... I just uninstalled Cool Previews and that did the trick. No more bat-shit-crazy pac-man music.
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