Speeds have hit a low and don't seem to be increas...

Question

Had Infinfity 2 installed 12 days ago after moving into a new home, speed/reliability seem great for the first 2 days, then constant drop outs for a few days . At this point the connection is solid for between an hour and 3 hours, drops out and reconnects almost instantly, but the speed seems shockingly low especialy for upload.
3. Firmware version:
Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated Unknown
4. Board version:
BT Hub 5A
5. VDSL uptime:
0 days, 00:12:34
6. Data rate:
800 / 54000
7. Maximum data rate:
22127 / 84905
8. Noise margin:
24.1 / 8.9
9. Line attenuation:
0.0 / 15.9
10. Signal attenuation:
0.0 / 15.9
Ran the wholesale speed test -
 Download speedachieved during the test was - 44.81 Mbps
 For your connection, the acceptable range of speedsis 40 Mbps-61.96 Mbps .
 Additional Information:
 IP Profile for your line is - 61.96 Mbps
Upload speed achieved during the test was - 0.58Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20Mps
Tried the call centre, 2 hours, got nowhere. I understand you only get an estimate from BT but the last person who lived here, i have spoken with them and they also had infinity 2 at the property and got rock solid 72Mbps download and 19Mbps upload. Just looking for some help on achiving those speeds again or where the fault may lie. Many thanks in advance.
Kyle

Answer 1

Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date  High Low High Low    
FTTC Range A (Clean)
80
63.4
20
19.9
Available
FTTC Range B (Impacted)
75.1
47.3
20
16
Available
WBC ADSL 2+
Up to 4.5
3.5 to 5.5
Available
WBC ADSL 2+ Annex M
Up to 4.5
Up to 0.5
3.5 to 5.5
Available
ADSL Max
Up to 3.5
2.5 to 6.5
Available
WBC Fixed Rate
1
Available
Fixed Rate
1
Available
Other Offerings
Fibre Multicast
Available
Copper Multicast
Available
I wasnt home for install, i had a family member here so ive no idea if it was openreach or a contractor, and they cant remember. One thing that does seem odd is that the engineer turned the old master socket into a junction box(theres a telephone only face plate on now but its not wired up inside) and turned an extention at the other side of the room into the master socket.
I dont even own a home phone, i'll buy one tomorrow and run the line test and report results, thanks again for your reply.
kyle.