Speeds slow in the evening consistently

Hi everyone.
I had infinity 2 installed last week. Speeds at times are great - even yesterday I saw downloads exceeding 74Mbps around midnight.
However I am consistently seeing speeds slow to under 30Mbps or even slower in the evenings, which obviously coincides with peak times.
I am connected to the Wrexham exchange WNWX. The engineer did also test my line last week and he was getting about 71 Mbps without any errors. This was about midday.
I have been checking with the PC connected directly to the home hub4 via ethernet cable.
Surely the problem must be due to congestion on the cabinet/exchange/network?

Just joined here to say I am having exactly the same issue. I had BT Infinity 1 installed on June 17th and from the very beginning have been getting download speeds of up to 39mpbs except between the hours of 5pm to 11pm when I can barely achieve 1 mbp at times. It can vary by half an hour but its every single day. I too have constant upload speeds of around 8mpbs during this period.
Having read other similar threads I have neither the time or the inclination to go through the hassle of reporting this problem. However as it is obviously not my line or equipment at fault I just wanted to put my issue out there so BT could look at what appears to be a congestion issue. I live in Rochdale nr Manchester.
I know speed reduces at peak times but getting less than 1 mpb for up to 6 hours a day isn't really good enough is it. I got faster on my old Orange broadband which cost less.

Similar Messages

Is everyone experience the slowness in the evening.

It says ready to play in 3 hours. My download speed is 25Mbits using mac air same wireless.

That's quite slow, probably no more than 2 Mbps.
Did it work faster before? Good wi-fi signal strength on AppleTV? (Settings>About)
Could your ISP be throttling connection?
Presumably you tested speed over wi-fi using speedtest.net or similar, and that's your internet speed not LAN speed?

Infinity 1 and slow speeds during the evening and ...

Was installed Tues 4th June.
Predicted speed was 21.5 down and 5.0up, when installed it was actually 28.0 so pleased with that.
I.P profile 25.
Speed is absolutely fine during the day - 24 down, but every evening it plummets to between 1-3 mb. This can be anytime from 7.00pm - midnight and can last 30 minutes or sometimes 4hrs.
I've ran hundreds of speed tests and from several sites. They all show the same results on both laptops wired and wireless.
I had a call from the network fault specialist team on Wed and was told they needed proof (I have already sent numerous attachments via online chat) so the next time it happens to report it again.
So tonight I contacted online chat again (cos my fault is due to be closed tomorrow) he then transferred my call to the escalation department. He ran loads of checks and diagnostics but couldn't find any fault. He said the only thing they could do was to get an engineer out, but he agreed with me that the engineer wouldn't see the fault either as it only happens during the evening.
I eventually agreed to the engineer visit being as there is nothing else I could do, but then he couldn't book one. It said on his system that being as the diagnostic tests didnt show a fault no engineer is required.
He said my only option now is to pay for a local technician, which I refuse to do or to ring 0800 800 150 option 2 the cancellation department.
Runs perfectly during the day but terrible in the evening, what else can I do?
home hub 3 and ecl modem have both been reset, makes no difference, other than slightly lowering my i.p profile!
Solved!
Go to Solution.

22nd June 2013 23:43:57
5488 Kbps
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I'm wondering if anyone else has had problems with their imac fans being extremely loud when running at slow speeds? When the computer heats up enough for the fans to run at higher speeds they quiet down. New HD fan was just installed.

I have an imac that I've had for a couple years. The fans have always been loud when running at the slower speeds. When the computer heats up enough for the fans to run at a higher speed the fans quiet down. I had installed SMC fan control after multiple attempts with Apple to get the fan issue resolved. That seemed to keep the fans quiet enough. I've never had a problem with overheating. Recently the fans were becoming loud again even running at the slightly higher speeds so I took it to my local Apple store and they replaced the hard drive fan. I got it back and it's now as loud or louder than ever!! And, now SMC fan control won't "stick." The fans will speed up, but then gradually go back to the lower "loud" levels. I'm at a loss as to what to do next.

Thanks jared,
I'm still dealing with this issue through Apple. Some time after I posted this, I contacted Apple again. They did start a case up for me, as I was experiencing the same behavior on two different machines, with two different versions of Windows.
So far it remains unsolved. I've logged iClouds for Windows on my desktop, which is brand new, then logged for awhile after completely uninstalling Norton Security Suite, depending on the Microsoft security for some time, and finally logged after I uninstalled iCloud for Windows, restarted, installed a clean download, and connected using a completely different test account, which Apple set up for me. None of this made any difference. Looking at the logs, it seems every 10 minutes, iCloudServices.exe creates a new TCP connection to confirm I'm using less than 5GB on iCloud, (which I am by a good margin, using less than 2GB), it seems this connection is not closed, and when the next iteration rolls around 10 minutes later, a new TCP connection is created. I come very close to having 6 TCP connections created per hour, until I restart my computer. This works out to... 6 x 24 = 144/day.
Perhaps the article you posted will shed some further light on this. I'm thinking seeing the state of the connection through netstats, at the least, could help.
For the last week, I've been putting a hold on further logging, as Apple wants me to create a new user account on one of my computers, install iCloud for Windows there, and log it running in the other account. This however basically means I cannot use my computer for a fair number of hours, and I've been busy enough with work the past week that I haven't the time or energy to afford to set this up and run it. I've had need of my computers too much for the past week.

Broadband slowing to a crawl in the evening

Looking through the posts on this board, my situation is not as bad as what others are experiencing, but frustrating nonetheless. I get very decent speeds at night and during the day, but lately it's become impossible to watch the BBC iPlayer in the evening, even in low resolution (nevermind HD). I'm on broadband Option 3, by the way.
Here's what speedtest told me just now:
Download speedachieved during the test was - 1544 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps
I've seen even lower evening download speeds (<1000), while I will easily get 5 or 6000 outside of peak hours. I realise I won't get the same speeds round the clock, but I'd really want to at least be able to use the iPlayer...

VP = Virtual Path (Allows BT to have more control over traffic aka. Number of users sharing allocated bandwidth) Look at: http://www.kitz.co.uk/adsl/equip.htm
RAS = Remote Access Server (Basically where your Internet traffic is routed too after its journey to the exchange and through its backhaul)
As stated above, both or one of these could be overloaded or a problem so they may direct you to another one.
Hope this helps
Like this post? Give it a Star . If this post answers your question, please Mark it as the Accepted Solution.

How can I slow down the playback speed of selected parts of a captivate video?

Hi everybody,
I'm pretty new to Captivate and although it offers some great tools, there is something that I just can't get to work:
I'm creating a video tutorial about how to use a website i'm working with so I've tried using "Automatic" ("Demo" mode chosen) recording option which is recommended for this type of video. However, the video recorded has a different playback speed than the amount of time I recorded. This means that some of the slides have a quicker playback speed than the way I recorded, thereby not leaving enough time to show the given feature.
The recording mode with the most "true" playback was "Full motion". However, I would still like to be able to slow down selected parts of the video, but can only find guides on how to slow down the entire presentation.
Can you please advise me on how to slow down only selected parts of the project? If this is not possible in Captivate, please advise me on which video editing software (where you can slow down the playback speed on selected parts of the video) is compatible with Captivate 5?
Thanks!

Thank you. Andrew Kramer's Video Copilot video, which I somehow managed to miss, was very helpful.
I had a 79 second clip which I precomposed and enabled time remapping. But I have 12 places where I need to slow down the layer. After a while, I was runing out of room to add more keyframes using the method promoted in many videos and instruction sites (grab the last two keyframes, including the end frame, and drag).
In reality, you can add keyframes wherever you like and you can adjust them however works best within the existing timeline without messing with the duration, etc.
Much appreciated.
Paul

I bought a movie on iTunes but when I try to watch it plays back slowly with no sound. Then the video will speed up and the sound will work for a moment then off again and back to slow motion. I have a dell laptop running windows 7

The description says it all. I bought a movie on iTunes but when I try to watch it plays back slowly with no sound. Then the video will speed up and the sound will work for a moment then off again and back to slow motion. I have a dell laptop running windows 7

Hi Normanwh,
If you are having video playback issues in iTunes on your Windows machine, you may find the following article helpful:
Apple Support: Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
http://support.apple.com/kb/ts1718
Regards,
- Brenden

I am trying to convert a video clip so that i can slow down the clip speed, but i keep getting an error -34. any ideas?

I am trying to convert a video clip, already in imovie so that I can slow down the clip speed, but I keep getting an error -34. Any ideas?
Thanks!

Hi Russ,
Thanks for your response. I am not an experienced user of FC or other video editing software but if its that hit and miss I think I will go to the trouble of finding some better software - I have a busy enough life as is, I don;t want to get into second guessing what a software problem might be!
I have just successfully exported my video to a master file using one of the Apple codec options so it looks like it could be to do with the H.264 codec. I am wondering if Apples Compressor software would solve this problem - the only way to try this it to buy it, there is not trial for the compressor app. Any ideas?
Thanks
Gerry

My imac seems to be getting slow on the internet. sometimes its good sometimes it acts up. is there anything that I can do to speed things up ?

my imac seems to be getting slow on the internet. sometimes its good, sometimes it acts up. is there anything that I can do to speed things up ? Is there software available to tune up my imac?

If this is Internet related, the slow downs can be caused by increased user activity on your ISP's server.
The more people on your ISP's server doing things on the Internet, the slower your connection will be.
Is there certain times of the day when you notice the Internet is slow?
If so, that's probably the reason.
Also, do you share a connection with anyone else? Either on WiFi or Ethernet?
That will slow your connection, too!
Do you know what your Internet download speeds are?
Not a high enough bandwidth and slow downs will be more evident.
If on a WiFi, is the router you are you using 802.11 B, G, or N speeds?
Might be time from a newer, faster router?

Hello,so I didnt update the ios 8 for my Iphone 4s yet the phone is friggin slow and the apps break down all the time,also the memory is completely full even tho I deleted half of the storage.Its been happening for over a month,what to do ? Thanks !

Hello,so I didnt update the ios 8 for my Iphone 4s yet the phone is friggin slow and the apps break down all the time,also the memory is completely full even tho I deleted half of the storage.Its been happening for over a month,what to do ? Thanks !

Mullaly75 wrote:
I assume u guys don't understand what open source software is
Yes, I think most of us do understand what open source software is. It sounds as if you don't. Here's some information:
Open-source software (OSS) is computer software that is available in source code form: the source code and certain other rights normally reserved forcopyright holders are provided under an open-source license that permits users to study, change, improve and at times also to distribute the software.
Open source software is very often developed in a public, collaborative manner. Open-source software is the most prominent example of open-sourcedevelopment and often compared to (technically defined) user-generated content or (legally defined) open content movements.
from http://en.wikipedia.org/wiki/Open_source_software
Yes, Tom Wu of Stanford wrote a paper on something called Secure Remote Access Protocol. It's a form of Asymetric Key Exchange and has nothing to do with hacking anything. It's actually intended to protect data.

HT203164 When I try to burn a cd, I get the following message "The attempt to burn a disc failed. An unknown error occurred (4450). I slowed down the speed to as low as 4x and I get the same message.

Anybody have this issue? Everytime I try to burn a disc, I get the following message " The attempt to burn a cd failed. An unknown error has occurred 4450." I tried slowing down the burn speed to as little as 4x. Please help!

Hello rcrown01,
The following articles can help get iTunes back to burning.
Can't burn a CD in iTunes for Windows
http://support.apple.com/kb/TS1436
iTunes for Windows: Additional troubleshooting tips for burning issues
http://support.apple.com/kb/TS1374
Cheers,
Allen

Very slow or non-existent broadband in the evening...

Why is it that when you contact BT about a slow or non-existent BT broadband every evening, they doggedly maintain that testing the line and waiting seven days will solve the problem? My BT broadband works wonderfully well during the daytime but slows to a standstill in the evening, not really a line problem, rather a bit of exchange congestion I think, unless of course you believe in conspiracies.
What if BT are actually setting the lines that have the old white HomeHub and Internet phone to a lower priority than the Infinity lines, to boost the performance of the new connections and encourage, (force), the current HomeHub users to upgrade? I rather like having two telephone lines, and would rather not upgrade and lose the second line, but I feel that this is not what BT want.
So if I'm forced to upgrade and lose the Internet phone it's off to Sky, those Murdochs need all the help they can get.
Solved!
Go to Solution.

Hi evm001 & Ropy
I am really sorry that you have had problems getting this sorted out. I'll be happy to get involved and make sure we get your service fixed if you can give us one more chance?
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Can i slow down the music speed?

how do i slow down the song speed while im listening to it, please help. =D

What I usually do is set a marker for every beat. Then I can go back and edit my clips to the markers, and it syncs up with the music. Course it might be kind of hard to set 15 markers in one second...
On the other hand, Capt. Mench's technique is definitely a good one. A fantastic one, actually. Markers would just be another method of doing it.
(On a side note, that video is awesome, Captain. Especially using the brackets to trim. I never knew about that. Thanks for the tip, and thanks for posting it, David.)
Good luck, B, and hope one of these methods works for you.
jesse.

Slow page loading even though speed test is fine

Hi all, I have noticed that pages and content are very slow to load over the last few days. I ran the speed test and the results are fine (37mb down 8mb up). I thought it may have been Firefox because it can play up. After testing with Chrome and IE9 I can confirm it is definitely not right.
Anyone else having problems? I am on the Macclesfield exchange. Connected via ethernet directly to the HH3.

Infinity fitted Tuesday. 37.8mb down, 1.8mb up. Pages are slower to load than before my upgrade ! As a non techy with computers, you must excuse any embarrassing blunders with technical issues, but, I have found if I use AltaVista instead of Google, everything is fine. If I type fast into the search bar on Google it can't keep up with me ! If I try to deleate the www entry a character at a time, it goes in fits and starts as it receeds back across the screen. I had no problems with the site till the upgrade. Is it just a problem with Google and the increased speeds or is that too simple an answer !!
RAYH
RAYH

Very slow speed at weekends and evening

I know broadband speeds might dip a bit during peak times but my connection goes from 5-6 meg during the week day to 0.25-1.00 in the evening and at weekends. This weekend has been particularly bad. Any ways of getting this solved without going through the call centre route?

Hi Welcome to the forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Speeds slow in the evening consistently

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