Spefications for Pdt Name,Serial Number and Pdt Number not working in HPSA

HP technical support came and replaced a new motherboard on Feb 5, 2015. Also, I have not being accessing HPSA for quite some time now and I am not aware how long has this take place.
When I access HPSA, under System Information, only Product Name, Serial Number and Product Number are not mentioned.
I recently updated to the latest version of HPSA today(Feb 7, 2015), but it still can't read them.
What can be done so that HPSA can read them.
Please guide me accordingly.

Hi @aswann,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message after the weekend from an identified HP contact. Additionally, keep in mind not to publically post ( serial numbers and case details)
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Regards,
George
I work for HP

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Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
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Spefications for Pdt Name,Serial Number and Pdt Number not working in HPSA

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