Spent 3 hrs with apple yesterday. Restored and backed up. And still cannot get Apps or Updates. Any suggestions?

Can't get Apps or Updates to my iPhone 4.  IOS 7.1. Had no problems until about a month ago. Have Dell laptop with windows vista. 3hrs with Apple yesterday with no solution.  Today the phone won't ring. Hellp !

You say you spent 3 hours with Apple. Was this on the phone? What did they say? You say you restored. Did you restore as new, or from a backup? If you restored as new, did you test it and then restore a backup? What other troubleshooting steps have you tried?

Similar Messages

  • I recently moved into a new apartment and I can connect with the internet by direct connection to the cable/internet modem.  But when I connect my Airport Express, it just blinks with a yellow light and I cannot connect via WiFi.  Any suggestions?

    I recently moved into a new apartment and can connect with the internet by direct attachment to the cable/internet modem.  But when I try to connect the modem to my Airport Express, the Airport just blinks yellow and I cannot get my WiFi.  Any suggestions?

    Try this User Tip from forum expert Tesserax:
                     AirPort - Complete Power Recycle

  • My computer crashed and I lost everything. It was the only computer with Sync on it and I cannot get my recovery key: how can I get all my bookmarks from that Sync account?

    My computer crashed and I lost everything. It was the only computer with Sync on it and I cannot get my recovery key: how can I get all my bookmarks from that Sync account? I have a ton of bookmarks/saved password and the only way to get on sync is create a new recovery key and lose all of my information.
    Is there any way to get my stuff back without creating a new recovery key and losing all my old stuff?

    It has always been very basic to always maintain a  backup copy of your computer for just such an occasion.
    Use your backup copy to put everything back.

  • HT4259 I have an 802.11n base and extender and still cannot get a good signal 80-90 ft away . Why?

    I have an 802.11n base and extender and still cannot get a good signal 80-90 ft away . Why?

    Hardwire is always recommended because there is virtually no signal loss in a wire....at least up to 300 feet or so.
    Another advantage of using Ethernet cable...if you can...is that you can locate the AirPort Express where it is most needed.
    If it extends using wireless only, it pretty much needs to be located about half the distance from the main router and the general area that needs more coverage.
    I like to use WiFi Explorer since it displays SNR (Signal to Noise) readings, which are the best way to evaluate signal quality.
    Mac App Store - WiFi Explorer
    If the signal is varying constantly, something is causing it to do so....assuming that the AirPorts are functioning correctly.
    Cordless phones are a huge problem for wireless networks.  You want to try to figure out if the phones are causing a problem as a first troubleshooting step.
    That is why I suggested that you turn off the phones for an hour or two and watch the network to see how it behaves.  If the signal stops fluctuating....that is a good clue that the phones are interfering with the wireless signal.

  • HT2452 I accidently pushed a photo card into the CD slot and can't get it out. Any suggestions

    I accidently pushed a photo/video card into my CD slot and can't get it out. Any suggestions?

    If you can Mark, take your iMac to an Apple Store or Apple certified repair provider.
    IMHO, better to let Apple take care of this then inserting anything else in the slot that may damge the optical drive.

  • I've had my ipad for 6 months and still cannot get my iTunes music on it.  How do I do that???

    I've had my iPad mini for 6 months and still cannot get my iTunes music on it.  What am I doing wrong??

    I have tried everything.  When I open my iTunes, the iPad icon comes up on the top right and shows the circling arrows and at the top is has iTunes Match, sending info to Apple.  When I click the iPad icon, it states my iOS 6.1.3. and is up-to-date.  I have a 32 GB Wi-Fi iPad.  It says I have 28.34 capacity left.  I have it set to automatically back up on iCloud (I have 15 GB of space in iCloud).  At the bottom it says I have 447 photos and 42 apps.  However, I can count that I only have 31 pictures that I see in my Photos. 
    I probably have the almost 500 photos on my phone, though.  And I'm able to get some music to my phone**.
    Under Options I have checked: Open iTunes when this iPad is connected, Sync this iPad over Wi-Fi, and sync only checked songs.
    Today I tried dragging a number of playlists to the iPad icon.  It didn't go to my iPad; **however, now it's on my phone.
    When I open the music app in my iPad, the cloud icon shows up and the bar under it fills up, it says there's no music.
    Appreciate any help...they tell me I am not eligible for tech support via chat.
    B.

  • TS3720 I have updated to Mac OS X v10.6.7 and STILL cannot get video into iMovie from Sony HDR SR11 :-(  PLEASE HELP ME ...

    I have updated to Mac OS X v10.6.7 and STILL cannot get video into iMovie from Sony HDR SR11 :-(  PLEASE HELP ME ...

    * Download a new copy of the Firefox program: http://www.mozilla.com/firefox/all.html
    * Trash the current Firefox application to do a clean (re-)install.
    * Install the new version that you have downloaded.
    Your profile data is stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder], so you won't lose your bookmarks and other personal data.

  • I had a folder on my desktop (upper right hand corner) and I can't find it. I searched in spotlight and the trash and still can't find it.  any suggestions

    I had a folder on my desktop (upper right hand corner) and I can't find it. I searched in spotlight and the trash and still can't find it.  any suggestions?

    Thank you all for your help.
    I went into TimeMachine and found the folder.  All good!
    Everyone should have TimeMachine, life saver!
    thanks

  • TS2972 I have the ID between computer and apple TV the same, I've changed the pasword and still cannot get the two to share. They stopped sharing a week ago. Best to simply unplug and start again?

    Does anybody know why my home sharing would stop and I cannot get the Apple TV to recognise the ID or possibly the password? Nothing was changed and it stopped. Now I've done everything including new apple ID and password but it still wont connect.

    Either the most recent updates to iTunes or the Apple TV have changed connectivity to one another. Review the following link as the configuration presented may not be the same as yours but the concepts are the same. Once completed, you will have connectivity back.
    Solution for Apple TV 2, Xfinity router, Ethernet connection and Home Sharing

  • CHANGED PASSWORD AND STILL CANNOT ACCESS ADOBE READER UPDATE

    I HAVE CHANGED MY PASSWORD AND STILL CANNOT ACCESS THE ADOBE READER UPDATE

    I think I may understand. There is no password from Adobe for getting an update. So, I think this is the computer's own administrator password, which you will need when you install most software. You chose it when you turned the computer on the first time. And if you forget it you have bigger problems than Adobe Reader.

  • HT201210 MY Iphone4 wont switch on tried restoring it on itunes but it comes up with unknown error (21) and still wont switch on... any help will be great cheers

    k

    http://support.apple.com/kb/TS3694#error21
    These errors typically occur when security software interferes with the restore and update process. FollowTroubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
    Also, check your hosts file to verify that it's not blocking iTunes from communicating with the update server. See iTunes: Advanced iTunes Store troubleshooting—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > Mac OS X > The hosts file may also be blocking the iTunes Store. If you have software used to perform unauthorized modifications to the iOS device, uninstall this software prior to editing the hosts file to prevent that software from automatically modifying the hosts file again on restart.

  • HT203977 i have an new apple air gold and  i cannot get it to log on.

    I have a new apple air gold. I cannot get it to log on. it is saying on front of ipad , ipad is disabled. connect to iTunes. I cannot connect to iTunes if I cannot get it to come on

    It means you need to connect the iPad to a computer running iTunes.  It is disabled for some reason and will need to be restored from a computer.
    Use iTunes to restore your iOS device to factory settings - Apple Support

  • Can Ipad2 be restored and still keep some apps?

    I just purchased an Ipad2 from a friend.  Is it possible to restore to factory settings but still keep some of his purchased apps?  I assume if I restore and sync to my itunes that i will lose his apps.

    You should not keep his purchase apps under any conditions since you did not purchase them and have no legal right to keep them. Create or use your own iTunes account.
    There are many free apps available for the iPad and many paid apps are very inexpensive. Do the right thing, restore to factory settings and make the iPad your own.
    And yes - when you sync to your own iTunes library you will lose his apps.
    Message was edited by: Demo

  • I have a new MacBook Pro. While getting rid of voice over I ended up with a black box with icons in it and I cannot get rid of it and I can't get off the home screen

    I have a brand new MacBook Pro . I got into voice over and then figured out how to stop that but now have a black box in the middle of the home screen and that box has a bunch of icons .....(Keyboard, pointer etc) I cannot get it to close and I'm not able to go past the home screen.  Help

    If you click on that window, the menu bar should change to whatever program that is. Then click the program name and click Exit.
    If that doesn't work, click the Apple icon, then Force Quit. Look for something that says Not Responding and quit it.
    Last... if nothing else works reboot and see if that does it.

  • HT1695 i have a 4S , when i upgraded the software in the previous upgrade my wi-fi button has "greyed out " and i cannot turn on wi-fi, any suggestions please ?

    wi-fi button on 4S has greyed out and cant turn on wi-fi , any suggestions please ?

    First try a simple reset by holding down the home and power button for 15 to 30 seconds until you see the silver apple, then let the device start normally. If issues still persist, you will need to restore and update the iPhone from iTunes on your pc or mac. If after the restore still grey your device may need service or replacement.

Maybe you are looking for

  • Legacy CS3 will not load on MAC Air, (Lion 10.7)

    CS 3 fails to install on a new MAC Air. Set stalls after initial screen. What's going on? Thanks

  • Muse crashed: Serious Error Occurred

    See the screenshot with the error below. If you need the sample site, please contact me.

  • How to calculate of subtotals?

    Hi, i've a question. Suppose i have a normal table (No pivot) with 2 columns: Month and Salary percentage on Month. In addition i have subtotals on Month column and a Grand Total. I have a situation like this: Month Salary on Month January 2000,3000,

  • ICloud photos viewing

    Hi guys, how do i view my photos and other data thats in my iCloud, i like to manually view whats in there as you would like a folder type. Thanks

  • When restoring a session, tabs won't load automatically. How do I fix this?

    This happens every time I restore my session: whenever I restore my session, instead of loading each tab automatically like it's supposed to do, it only loads the tab I'm on & SOME of the others, so I have to go to each tab (a lot of them) and then t