Spent nearly 4 thousand dollars and no points?

Question

Like many others I found to my horror that Best Buy no longer offers points with purchases used with the special financing. I was not told in store that my 4 thousand dollar purchase which included a Samsung refridgerator/stove would not be entitled to the base points because I chose the 18 month financing. While obviously the 80 dollars in rewards is not THAT big of a deal, it's whats kept me coming to Best Buy for many years now as its an added perk on top of the price match that they do. If I would have known that, I would have gone with the no interest financing option my Chase Freedom card is often running, instead of the Best Buy card to recieve those points.
Now knowing the change in policy, I'm guessing also my 1500 dollar projector I bought a couple of months ago, once again with the "special" financing option, didnt qualify for points either.
I understand that this will not go any further then this, and a Best Buy representative (may) reply with some default message explaining the policy is what it is and that they understand my frustration, but understand that you just lost yet another elite plus member who spends thousands of dollars every year with Best Buy and whom has always recommended Best Buy to many others. I hope saving that 80 dollars was worth it.

Answer 1

Hi fluffytomahawk,
As you may have read in other forum threads, a change was made to the Program Terms that says a member can either select standard financing and receive points OR promotional financing and receive zero points (base and bonus).  That change officially went into effect back on 7/31/2013, so just about a year ago.  You should be able to find this information posted on BestBuy.com, MyBestBuy.com, and within our stores locations.
While a purchase that is applied to a promotional financing offer will not qualify for points, it should still count toward reaching Elite and Elite Plus status.  I do apologize for any inconvenience you may have experienced by not knowing this change took place last year, and I would like to see if there are any other questions I can perhaps help answer.  To do that, I will be sending you a private message.  You can check your private messages by logging into the forum and clicking on the envelope icon at the top of the page.
My Best Buy™ Points & Promotional Financing
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Derek|Social Media Specialist | Best Buy® Corporate
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