Spesso non riesco ad aprire ne la App su desktop di creative cloud nè il percorso da programma,il wi fi funziona,non so perchè succede...

Spesso non riesco ad aprire ne la App su desktop di creative cloud nè il percorso da programma,il wi fi funziona,non so perchè succede...

Nobody can tell you anything without proper system info or other technical details. Start byx reading this:
Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC
Mylenium

Similar Messages

  • I have crappy internet service... Can touch apps transfer files without creative cloud?

    I live and work mostly from home which is in a rural area with crappy Internet service.  I have a capped plan.  All I'm looking to do is present to clients and do on the fly mockups.  I don't need the cloud.  Will it transfer sans cloud, the old fashioned way, with a cable?

    Hey creatorzkid,
    I wasn't sure how you typically present to clients, in person, from a tablet, or from your home computer etc. The touch apps do have options for saving locally to the tablet itself (native tablet Photo Gallery) or sending a project via email. The options vary from app to app also. The Creative Cloud is the best way if you are planning on starting on the tablet and finishing on the desktop though. Some of the Adobe desktop programs (Photoshop CS5 or Illustrator CS5, etc.)  have a plug-ins which allow you to import the tablet files directly into them for continued editing, something like this
    http://forums.adobe.com/docs/DOC-1336
    The non-Creative Cloud workflows are designed around transferring the files in a more universal viewable format for sending or viewing by others, namely Jpeg.
    Hope that helps,
    -Dave

  • Is the single edition app that comes with creative cloud just for apple publishing or can I publish on both apple and android?

    Is the single edition app that comes with creative cloud just for apple publishing or can I publish on both apple and android? I'm only seeing information on apple intergration.

    You’ll need either a Pro or Enterprise account. And you will have to publish any non-iPad app as multi folio. Single edition, regardless of your plan, is iPad only.

  • Trouble installing the apps after downloading Adobe Creative Cloud

    I am having trouble installing the apps after downloading Adobe Creative Cloud. The following Error messages show up:
    ERROR: Third party payload installer vcredist_x64.exe failed with exit code: 2147942750
    ERROR: Failed to repair Microsoft Visual C++ 2012 Redistributable Package (x64). Please try repairing it by double clicking on the executable at "C:\Users\KATHER~1.CDA\AppData\Local\Temp\{63EDD438-B4D0-424C-B05A-7990C09D955C}\Illustra tor_1

    Third party payload installer vcredist_x64.exe failed with exit code: 2147942750

  • Adobe Creative Cloud app, Mac OSX, "The Creative Cloud installation is no longer functioning..."

    OS: 10.9.4
    For about 2+ weeks I've been getting the following message in the Creative Cloud App:
    Download Error
    The Creative Cloud installation is no longer working
    uninstall and download again from http...
    I've searched through various discussions and followed every suggestion I had come across, including:
    Uninstalled/reinstalled Creative Cloud
    Renamed files in the following directories:
    ~/Library/Applications support/Adobe/OOBE
    /Library/Applications support/Adobe/OOBE
    ~/Library/Applications support/Adobe/AAMUpdater
    /Library/Applications support/Adobe/AAMUpdater
    Deleted files in above-listed directories.
    Checked all network settings including proxy, DNS, etc.
    Logged in as myself, I launched Creative Cloud as root (sudo /path/to/app)
    Between each step I uninstalled/reinstalled the Creative Cloud app. The logs (in ~/Library/Logs/) don't show any major issues, other than claiming that a preference file can't be read. I tried deleting all preferences related to ACC and the log continued to show the same message.
    Any suggestions outside of the standard list of fixes would be most welcome, at this point I'm ready to cancel my CC subscription, I feel Adobe made a big mistake by changing to this format. When it works, it's great, but when it doesn't it causes loss of productivity and immense frustration.

    Tried this with no success. Although, your mention of permissions led me to launching Disk Utility and repairing permissions. I then noticed my hard drive had a failing S.M.A.R.T. status. I swapped out the hard drive and restored from Time Machine backup, repaired permissions, uninstalled Creative Cloud, repaired permissions again and removed all files mentioned in my original post. I then reinstalled and: still get the same dang error! This is ridiculously frustrating.

  • The Apps panel of my Creative Cloud does not load. How can I get it to load?

    I recently downloaded Creative Cloud to try Dreamweaver, however, the Apps panel of my Creative Cloud does not load.  I've tried restarting the laptop, opening and closing the application, etc. How can I get it to load? I use a MacBook Pro OS X Version 10.9.5.

    Computer died need code can you please post a screen shot of the error message.  The current released version is 1.8.0.447.  The release notes for the Creative Cloud Desktop application can be found at Creative Cloud Help | Creative Cloud app for desktop | Release Notes.

  • Apps tab missing from Creative Cloud Desktop

    Hello and thanks in advance for any help you can provide.
    I'm running Creative Cloud on Mac OS 10.9.5. A couple days ago I updated several of the apps through the Creative Cloud Desktop app in the menu bar. The apps updated and they all seem to run fine, but now the Apps tab is missing altogether from the CC Desktop Window, and it's even missing from the CC Desktop preferences. (Please see the screenshots.) Also, when I click on the "Install Adobe Apps" button in the CC Desktop window, nothing happens.
    I've un-installed -> re-downloaded -> re-installed CC Desktop several times, along with trying some of the other troubleshooting suggestions I've found here on the Adobe site, such as:
    restarting the computer
    logging out of CC Desktop then back in again
    deleting the opm.db file
    deleting the CoreSync folder
    deleting the AdobeAAMDetect plugin
    Nothing seems to fix it. As I mentioned, the applications all seem to running fine, but I'd like to know that CC Desktop is functioning as intended and keeping me up to date. Any other suggestions?
    Thanks again...

    I had this issue. And went through to chat with customer support. I have my apps panel once again. Transcript is below if you want to follow what I did.
    Linci Mary: Hello. Welcome to Adobe Technical Support.
    Linci Mary: Hi Thomas
    Thomas Shambler: Hi there. My 'Apps' tab seems to have disapeared from Adobe CC desktop.
    Linci Mary: As I understand you are unable to access the Apps tab of the Creative cloud as it keeps spinning, Is that right?
    Thomas Shambler: On a windows machine. Have updated the app, re-installed, signed-out, signed in.
    Thomas Shambler: Nope. there is no 'Apps' option even there...
    Linci Mary: Thank you for confirming.
    Linci Mary: I will be glad to check and help you with this issue.
    Thomas Shambler: I put a screenshot up in one of the community forum.
    Thomas Shambler: https://forums.adobe.com/thread/1648803?sr=inbox
    Linci Mary: Okay
    Linci Mary: Thank you for the information
    Linci Mary: Lets try uninstalling and re-installing
    Linci Mary: Please navigate to C:\Program Files (x86)\Common files\Adobe
    Thomas Shambler: Done.
    Linci Mary: Let me know if you can see AAM Updater , OOBE folder, Adobe application manager folder 
    Thomas Shambler: Yup. See all of them.
    Linci Mary: Delete them
    Thomas Shambler: Says OOBE folder is in use. But CC is not open.
    Linci Mary: Open task manager
    Thomas Shambler: Open
    Thomas Shambler: Adobe IPC Broker, Adobe Reader and Acrobat Manager, and Adobe Update Service are the only tasks related to CC.
    Thomas Shambler: Ah. Ended those tasks. OOBE folder is now deleted.
    Linci Mary: End all the Adobe related processes
    Linci Mary: Okay
    Linci Mary: Perfect!
    Linci Mary: Now navigate to C:\Program Files (x86)\Adobe
    Linci Mary: Let me know if you can see Adobe Creative Cloud folder.
    Thomas Shambler: Nope. I do not see a CC folder.
    Linci Mary: Okay
    Linci Mary: Press windows key+ R to open run window
    Linci Mary: Type %localappdata% and hit enter.
    Thomas Shambler: It opened AppData > Local folder
    Linci Mary: Open the Adobe folder
    Linci Mary: Delete the AAM Updater , OOBE folder.
    Thomas Shambler: Deleted.
    Linci Mary: Okay
    Linci Mary: Please click on the below link to run the cleaner tool :
    Linci Mary: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems/_jcr_conte nt/main-pars/accordion_container_1/accordion-par/accordion-item-0/accordion-item-par/proce dure/proc_par/step_0/step_par/download/file.res/AdobeCreativeCloudCleanerTool.exe
    Thomas Shambler: Right. At the "Choose from one of the following options to clean up:" window.
    Thomas Shambler: 1. All, 2 Flash Player, etc.
    Linci Mary: 1.  Please type  E for english and then hit enter.
    Linci Mary: 2.  Please type  Y to confirm and then hit enter.
    Linci Mary: 3.  Please type  3 and then hit enter. (Creative Cloud and CS6)
    Linci Mary: 4.  Please type  1 and then hit enter. (Creative Cloud Desktop app /Adobe Application Manager)
    Thomas Shambler: "Adobe Creative Cloud Cleaner Tool completed successfully"
    Linci Mary: Okay
    info: Your chat transcript will be sent to [email protected] at the end of your chat.
    Linci Mary: Please click on the below link and re-install the creative cloud desktop app:
    Linci Mary:
    Linci Mary: https://creative.adobe.com/products/creative-cloud
    Thomas Shambler: "Initializing Installer"
    Linci Mary: Okay
    Linci Mary: Please let me know the status of installation for every two minutes.
    Thomas Shambler: "Downloading Creative Cloud desktop"
    Thomas Shambler: "Downloading Creative Cloud desktop"
    Linci Mary: Okay
    Thomas Shambler: 'We've encountered the following issues: Creative Cloud desktop failed to install. (Error code: 50)
    Thomas Shambler: Did not work.
    Linci Mary: This issue occurs due to conflicting process running in the background.
    Linci Mary: Please open task manager and check once
    Thomas Shambler: Only think that is open is "Adobe IPC Broker" and Adobe Update Service"
    Linci Mary: Open Task manager, select Show processes from all users.
    Linci Mary: Yes delete them
    Thomas Shambler: Adobe IPC Broker just popped up, after ending the task
    Thomas Shambler: ended task - it started up again
    Linci Mary: Okay .
    Linci Mary: Try installing CC desktop application.
    Thomas Shambler: Downloading.
    Thomas Shambler: Same error.
    Thomas Shambler: Adobe IPC Broker task seems to originate from this folder: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\IPC
    Linci Mary: Navigate to C:\Program Files (x86)\Adobe
    Linci Mary: Let me know if you can see Adobe Creative Cloud folder.
    Thomas Shambler: Yes. I do see it.
    Linci Mary: Delete it
    Thomas Shambler: It says the folder or a file in it is open in another program.
    Thomas Shambler: Only thing I can think of, is that whenever I end the "Adobe IPC Broker" app, it re-starts.
    Linci Mary: In this case I request you to restart the system and try
    Thomas Shambler: Nothing else is open.
    Thomas Shambler: Alright. Will restart.
    Linci Mary: Okay
    Linci Mary: Sure
    Linci Mary: I'll will keep this case as open if you have any further issues please contact us back.
    Linci Mary: Is there anything else I can help you with?
    Thomas Shambler: Ok. Let's see what happens.
    Thomas Shambler: Thanks for all your help. Hope this resolves the issue.
    Linci Mary: Thank you
    Linci Mary: I certainly appreciate your patience in this process.
    Linci Mary: Thank you for contacting Adobe. Good Bye.

  • Hi everyone, i´ve a problem with the app-section of my creative cloud.

    Hi everyone,
    i´ve a problem with the app-section of my creative cloud.
    There is a download-error and i dont know what to do. It asks me to repeat the try but then nothing happens.
    The Internet Connection is stabil. The Cloud is running on a mac.
    Do u know what to do? Thanks a lot.

    Please read https://forums.adobe.com/thread/1499014
    -try some steps such as changing browsers and turning off your firewall
    -also flush your browser cache so you are starting with a fresh browser
    http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
    http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • No apps showing on my Creative Cloud screen.

    Why do I not have any apps showing on my Creative Cloud screen even though I have both Photoshop and Lightroom.  I did not even realize there should be apps listed on the CC screen until others started showing screenshots of theirs yesterday on FaceBook.  How do I get the apps so I can update LR?

    Are you getting while blank screen in Creative Cloud ?
    Please specify operating system of your computer .

  • I have bought a single App Premiere Pro in creative cloud and installed and downloaded my app, but the App will not launch

    I have bought a single App Premiere Pro in creative cloud and installed and downloaded Premiere Pro, but the App will not launch.

    Hi There,
    We would appreciate if you could provide us the below mentioned information so that we can assist you appropriately.
    OS Version:
    Have you used Premier Pro as trial before?:
    Error message/screenshot<if any>:
    Thanks,
    Atul Saini

  • Safari 8 problem, App Store problem, Adobe creative cloud signing In

    Hello All,
    I would really appreciate if you could help me out solve the following problems in my iMac 3.4 GHz Intel core i7!
    Safari:
    I recently upgraded to OS X Yosemite version 10.10 and since that time, i am facing a lot of problems with Safari.. sometimes it's working correctly and other times it is (freezing, not responding and the wheel keeps turning until the force quitting) snapshot attached for freezing)
    App Store:
    The problem with App store, the App store fail to start and if opened the window is inactive and in grey color and and says Cannot Connect to App store (snapshot attached)
    Adobe creative cloud
    Whenever i have problems in my iMac, i face signing in problem with Adobe creative cloud.. The wheel keeps turning (snapshot attached)
    Just to mention the steps i tried to solve these problems:
    - Reinstalled the OS X Yosemite 3 times.
    - Restart my computer constantly.
    - Clear caches in Safari..
    None of them worked permanently!
    Any suggest from your side!
    Thank you

    Please read this whole message before doing anything.
    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
    Step 1
    The purpose of this step is to determine whether the problem is localized to your user account.
    Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
    While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
    Test while logged in as Guest. Same problem?
    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
    Step 2
    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
    Please take this step regardless of the results of Step 1.
    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
    Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
    Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    Test while in safe mode. Same problem?
    After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

  • Updating app with Single Edition/Creative Cloud.

    From my understanding, with the Creative Cloud version of the Digital Publishing Suite, you can do FREE updates, but you cannot have more than 1 magizine/issue? Is this correct? My plan would be to do updates every quarter of the year with new information, but I know I cannot afford the $499 month (we are a non-profit).
    I'm completely ok with the old not being avaliable and being replaced with the new book.

    You can not produce an app with multiple issues using CC DPS.
    You can produce with it as many selfcontained single apps as you wish.
    And you can update your apps already in iTunes Store with new binaries created in CC DPS.
    If you replace one app with a new one chances are Apple will not object publishing a quarterly mag this way...

  • App-V 5 SP1 Creative Cloud Enterprise Illustrator 213:19 Error

    Hello, I'm currently working on creating an App-V 5 sequence for Adobe Creative Cloud Enterprise. Firstly I'm trying to create a sequence for CC Illustrator, however I'm running into what appear to be licensing errors.
    From what I understand in Adobe Create Cloud Enterprise, the licensing restrictions which tie the license to the machine have now been removed so that packages can be created with serial numbers included for deployment and imaging purposes.
    I've created a package for Illustrator using the Creative Cloud Packager and included the serial number and then sequenced this in App-V 5.
    When I deploy this app-v sequence, Illustrator loads but I end up with a 213:19 error. Looking in the amt3.log the full error is
    09/24/13 16:58:35:478 | [ERROR] |  |  |  | SLCoreService |  |  | 5624 | error deleting bad mkey:
    09/24/13 16:58:35:478 | [ERROR] |  |  |  | SLCoreService |  |  | 5624 | Could not load machine key
    09/24/13 16:58:35:478 | [ERROR] |  |  |  | SLCoreService |  |  | 5624 | License store synchronization took 14.6 ms and return "License Store Access Failure: Machine key cannot be deleted (213:19)".
    09/24/13 16:58:35:539 | [INFO] |  |  |  | ALM |  |  | 5624 | _time_: (func: ALM_License_SilentValidate, duration: 0.078 sec)
    09/24/13 16:58:35:539 | [INFO] |  |  |  | ALM |  |  | 5624 | _info_: ALM_License_SilentValidate return license status: Invalid and error: 213 : 19
    09/24/13 16:58:35:539 | [ERROR] |  |  |  | ALMService |  |  | 5624 | ERROR: License_Check error 213:19. (Errno = 2)
    I've also tried creating a package using a trial licence and then using the adobe_prtk.exe tool to serialize the product at launch with no success.
    I've read the support statemnt at http://helpx.adobe.com/creative-suite/kb/technical-support-boundaries-virtualized-or.html, but would appreciate direction from adobe as to what would be causing the above error.

    Hello, thanks for the reply.
    I have read those articles (multiple times :-)) I've installed the required c++ redistributables on the sequencer and also on the test machines.
    I'm not getting any errors being reported in the App-V eventlogs.
    I initially used the adobe_prtk.exe tool to serialize the app-v application at launch via startprocess in the userconfig file as shown. This runs but it doesn't work around this issue.
    <UserScripts>
          <StartProcess  RunInVirtualEnvironment="true">
            <Path>[{AppVPackageRoot}]\..\Scripts\adobe_prtk.exe</Path>
            <Arguments>--tool=VolumeSerialize --provfile=[{AppVPackageRoot}]\..\Scripts\prov.xml</Arguments>
            <Wait RollbackOnError="true"/>
     <ApplicationId>[{AppVPackageRoot}]\Support Files\Contents\Windows\Illustrator.exe</ApplicationId>
          </StartProcess>
        </UserScripts>
    Following that I read that AAMEE 3.1 removed the (http://blogs.adobe.com/oobe/2012/09/aamee-3-1or-why-puffer-fish-is-a-delicacy.html) machine to license issue
    therefore allowing packages to be created using serial numbers and to be included within build images.
    As I'm packaging Creative Cloud (not CS6), I'm assuming this has been carried into the Creative Cloud Packager for Enterprise which now must be used.
    Any other ideas appreciated.

  • App-V 5 Adobe Creative Cloud (CC) Enterprise Licensing Error 213:19

    Hello, I've posted this on Adobe forums but also posting here to see if anyone else has experienced/overcome this issue.
    I'm attempting to create an App-V 5 sequence for Adobe Creative Cloud Enterprise software, but I appear to be getting licensing errors when launching the App-V sequence.
    From what I understand in Adobe Create Cloud Enterprise, the licensing restrictions which tie the license to the machine have now been removed so that the base packages can be created with serial numbers and can be included within build images etc as opposed
    to creating a trial package and then using a serialization file at install/launch time.
    To start with I've created a package using the Adobe Creative Cloud Packager tool (CCP) for just the Illustrator CC application which includes the serial number. I've  then sequenced this package using App-V 5 SP1.
    When I run this app-v sequence on a test machine , Illustrator loads but I end up with a 213:19 error. Looking in the amt3.log the full error is 
    09/24/13 16:58:35:478 | [ERROR] |  |  |  | SLCoreService |  |  | 5624 | error deleting bad mkey:
    09/24/13 16:58:35:478 | [ERROR] |  |  |  | SLCoreService |  |  | 5624 | Could not load machine key
    09/24/13 16:58:35:478 | [ERROR] |  |  |  | SLCoreService |  |  | 5624 | License store synchronization took 14.6 ms and return "License Store Access Failure: Machine key cannot be deleted (213:19)".
    09/24/13 16:58:35:539 | [INFO] |  |  |  | ALM |  |  | 5624 | _time_: (func: ALM_License_SilentValidate, duration: 0.078 sec)
    09/24/13 16:58:35:539 | [INFO] |  |  |  | ALM |  |  | 5624 | _info_: ALM_License_SilentValidate return license status: Invalid and error: 213 : 19
    09/24/13 16:58:35:539 | [ERROR] |  |  |  | ALMService |  |  | 5624 | ERROR: License_Check error 213:19. (Errno = 2)
    I've tested out modifying permissions on the following folders within the app-v package under root but this has no effect.
    C:\Program Files\Common Files\Adobe\Adobe PCD\
    C:\ProgramData\Adobe\SLStore
    I've also tried creating a package using a trial licence and then using the adobe_prtk.exe tool to serialize the product at launch (startprocess event in userconfig file) with no success.
    Anyone tried this or have any ideas?

    Hello, thanks for the reply.
    I have read those articles (multiple times :-)) I've installed the required c++ redistributables on the sequencer and also on the test machines.
    I'm not getting any errors being reported in the App-V eventlogs.
    I initially used the adobe_prtk.exe tool to serialize the app-v application at launch via startprocess in the userconfig file as shown. This runs but it doesn't work around this issue.
    <UserScripts>
          <StartProcess  RunInVirtualEnvironment="true">
            <Path>[{AppVPackageRoot}]\..\Scripts\adobe_prtk.exe</Path>
            <Arguments>--tool=VolumeSerialize --provfile=[{AppVPackageRoot}]\..\Scripts\prov.xml</Arguments>
            <Wait RollbackOnError="true"/>
     <ApplicationId>[{AppVPackageRoot}]\Support Files\Contents\Windows\Illustrator.exe</ApplicationId>
          </StartProcess>
        </UserScripts>
    Following that I read that AAMEE 3.1 removed the (http://blogs.adobe.com/oobe/2012/09/aamee-3-1or-why-puffer-fish-is-a-delicacy.html) machine to license issue
    therefore allowing packages to be created using serial numbers and to be included within build images.
    As I'm packaging Creative Cloud (not CS6), I'm assuming this has been carried into the Creative Cloud Packager for Enterprise which now must be used.
    Any other ideas appreciated.

  • The 'Apps' tab in my Creative Cloud Desktop app shows a Download Error

    I have tried uninstalling, downloading, and reinstalling Creative Cloud Desktop and continue to get the Download Error prompt.  It either shows the Download Error prompt or it continues to just think and think and think.  All the other tabs work normally. I've also signed out and signed in of my CC account multiple times . . . with the same outcome.
    All of this started after I had updated all the available updates . . . I was also looking to install Lightroom CC.

    You may try providing full permissions to Adobe folders under ~/library/Application Support and /library/Application Support.
    Then launch Creative Cloud app and try loading Apps list 
    Still same ?
    Try below steps :
    1)
    Launch Activity Monitor and "Force Quit" all the process related to Adobe like Creative Cloud, CoreSync, AAMupdater, AAMupdater notifier, Adobe Crash demon from Activity monitor.
    2)
    Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.
    (Applications>Utiliites)
    Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.
    3)
    Trash Adobe Creative Cloud from Applications well.
    4)
    1) Right click on Finder icon and  select "Go-ToFolder " option.
    2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)
    ~/library
    3)Then navigate to Application Support>Adobe.
    Open Adobe folder and trash folders named AAMUpdater and OOBE.
    5)
    1) Right click on Finder icon and  select "Go-To" Folder option.
    2) You will get a text box, type-in below command and then hit 'Return' key.
    /library
    3)Then navigate to Application Support>Adobe.
    Open Adobe folder and trash folders named AAMUpdater ,Adobe Application Manager and OOBE.
    6)
    Click on the below link and download & run Adobe Cleaner tool :
    Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .
    https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_jcr_content/main-pars/…
    7)
    Click on the below link and download and install Creative Cloud desktop app.
    https://creative.adobe.com/products/creative-cloud

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